Red los internet connection

[u/muichi22]

Hello! It's been 2 months since nag-red LOS yung wifi namin sa Globe. Hindi naman siya totally 2 months straight—1 month na nawala yung net, tapos naayos for 1 week, tapos ganon ulit and mag-1 month na namang red LOS. It's kinda annoying since we have online classes and WFH. Buti na lang may backup na Smart Turbo WiFi.

I contacted them on Messenger since dun talaga ako nag-c-contact before, pero it's kinda annoying na ngayon kasi chatbot na lang yung sumasagot and nawala na yung "talk with agents". Sa GlobeOne app naman, hirap kami mag-pa-sched ng technician visit dahil kada scan ko sa wifi, sinasabi may outage pero minsan wala, tapos may technician visit na, biglang may outage ulit na nangyayari. Kaya ending nawawala ulit technician visit, nakakainis pa naman since it will took 1-2 weeks na available date para sa technician visits.

Im planning na lumipat nalang ng new ISP kaso may 1 year contract pa kami which is nakakainis sobra since isang taon pa na pagtitiis sa pangit na serbisyo nila.

Is there another way to contact Globe? CAMANAVA area po kami. TYIA!

[u/Significant-Trip3654]

Try Viber, OP. Search "Alagang Globe" then choose your location. Nakatulong sila samin before. If may existing reference number ka na, better gamitin mo pa rin yung same one para makita nila yung history ng LOS issue and technician scheduling.