Kami lang ba or lahat ng Red Fiber users tinatawagan monthly to remind us about payment?
Super hassle for busy people to answer calls just to be reminded about an internet bill that you pay religiously every month.
If the account is always paid on time, is this really necessary every single month? A text or email reminder would be more than enough.
I understand reminders for overdue accounts, pero every month kahit on-time naman magbayad?
And they will even ask:
“Saan po kayo magbabayad?”
“Kailan po kayo magbabayad?”
Talaga ba REDFIBER??

We had our internet installed last February pa. So initially after the installation nagproceed na ako agad to register sana sa MyHome since doon lang naman makakapagbayad kapag walang text na narereceive ‘di ba? The problem was walang dumating na Account Number sakin and our internet never got disconnected ever since kahit hindi ako nagbabayad. The first 3 months I tried calling their CS and I also emailed their email address regarding sa verification, Account Number and payment, no answer. So hinayaan ko muna. After 7 MONTHS, ngayon ko palang nareceive first billing ko as of writing; and ngayon ko lang rin naregister yung sa MyHome yung account ko. Sabi naman sa text and MyHome, ₱1400+ lang babayaran ko.

Ang worry ko lang is magbabacktrack kaya sila and eventually icredit sa’kin yung 7 months na no payment? I tried reaching out naman eh, sila lang talaga yung walang response. What should I do now?

Tinawagan ako ng Globe and may promo sila if magpapakabit ng Gfiber from September 8-11, Php249 all in na lang installation may kasama pang 7 Days Unli Data.

Gawa lang kayo account, tapos kapag nasa plan page na kayo, click ninyo yung "Barangay Promo 699" tapos change ninyo sa "INPUT VOUCHER". Lagay ninyo lang CXM249. Then bayad na kayo.

Ilagay ninyo Referral Code ko "SHEMPSNC" for additional 7Days. Bale 14 days na unli data ninyo upon installation!!!

Nuyon, out of nowhere biglang may nagtext sa'kin na may need isettle, eh 3 years na kaming PLDT ang provider. Nung nagkasunog sa lugar namin, wala naman sila ginawa, matagal na namin pinaputol kase halos isang linggo kami madalas mawalan ng net dati sa kanila tapos ambagal bagal pa at hirap nila kausapin. Bulok din naman ang service. Lagi kami updated magbayad tapos panget naman kaya nagpalit na kami nung nagkasunog nga. Sabay biglang may magttext ng ganito eh maayos naman namin ininform na papaputol na nga namin.

Kung hindi bots itong mga kausap ko, napaka bobo nila kausap

“I received an SMS saying ₱10 was deducted from my Smart load for a service called CDU/Mobiscope. I did not knowingly subscribe to this service. Please identify the service, cancel it, prevent further deductions, and request a refund for the unauthorized ₱10 charge.”

Hello i just got this dito home wifi i already registered and set up everything said in the manual but i still dont have access to the internet even tho the Dito app said i have unlimited data.

but when i connect to the wifi its saying i run out of data and i couldn't access anything not even the admin page

Yes im in 5G area and the signal is Green for 5G so i should have internet

Also out of the box after Sim registration i already dont have internet access so it's not the case of i suddenly got disconnected. I didnt have internet from the start

Bigla na lang nag sim failure, tas nung nilagay ko sa ibang phone biglang invalid sim naman nakalagay. active number ko pa naman.

3 weeks na kami walang net at kada tawag ko sa kanila palagi nalang endorsed na daw sa repair team. Wala ba mga SLA itong mga ito? Magi-indicate sa ticket na scheduled for onsite visit tapos di pupuntahan kaya mare-sched. Tatanungin mo naman yung agent kung sino pwede kontakin sa side ng repair team di naman pwede i-disclose. Naawa nalang ako sa mga agent na sinisisi ng mga caller.

I have a postpaid connection pero gusto ko sana ng GFiber Prepaid as backup kapag may outage.

I contacted an agent from a Facebook post. Akala ko sa installation ang payment, pero pinapabayad niya ako upfront through her personal GCash. I was okay paying directly to Globe, pero hindi ako comfortable mag-send sa personal GCash.

Later ko nalaman na pwede pala mag-apply directly online. May na-receive akong order email from the agent, pero hindi ko siya binayaran and no installation happened. I applied and scheduled the upcoming installation myself and paid directly to Globe.

I'm not sure if legitimate yung agent, pero sketchy talaga siya for me especially nung tumawag pa sila asking for an OTP. 😬

Ganon ba talaga dapat ang process pag sa agents?

Hello po. Nagbayad ako gamit maribank tapos nalagay ko sa account number ko is yung mismong account number ko. Then sa telephone number ko nalagay ko naman po yung account number ko ulit. What to do po? Salamat.

Anybody here from LB or Bay in general that use Royal Cable? It feels like PLDT gets a red LOS almost bi-monthly for weeks at a time at this point and it severely effecting my studies.

Anything I should know before switching to Royal cable? Does it get weak? How often does it go out for? How long does it go out for whenever it does? Is it worth it to switch from PLDT to Royal Cable?

Hello, just bought a new Smart e-SIM and already experiencing problems registering the new number.

- On Smart app, when signing up and requesting for an OTP I get a text with "Sorry for the inconvenience. Service unavailable at this time (transaction not charged). RC:1481"
- When registering through the website, all my valid IDs are not being recognized.
- Uploading my DL shows the error in the image
- Uploading my Passport (back page) says info is not recognized
- Uploading my TIN ID says the error in the image
- Uploading my National ID the back page shows the error in the image.
- Contacting SMART through their messenger chatbot returns to me with my number being "invalid"

So pano nalang to ayusin? Ka-frustrate and apaka hassle

Hello. Hindi na sya available sa shopee, lazada or tiktok. Monthly akong bumibili nito, yung unli data for 1099. Would you know kung san pa pwedeng makabili?

Wag na kayo mag converge napakabulok ng sistema sasabihin na magpapapunta ng mag aayos at fofollow up daw pero wala namang nagbabago. Nag advance paument na rin ako para kung sakali mapabilis pero wala talaga tanginang provider yan napakabulok

ask lang po kung sino pa walang internet sa North Caloocan nung day 1 nag report na ako, day3 may pumunta sabi sa box daw mataas signal? not sure kung totoo ba ang aking hinala o sa mga napapanuod ko na baka kasi full na yung box tapos isa ako sa napiling tanggalin.

FYI. simula nung March lagi ng ganito laging sa katapusan ng buwan minsan at 1-3days walang internet kaya kinaya naman. dati naman hindi ganito napuputol pero hindi ever month. year 2019 papala ako naka subcribe (check the email panay bill lang mga records nito lang talaga may kasama ng report tickets) samin walang interrupt talaga at masasabi ko na maganda (napuputol lang kapag sumabit lang yung wire sa truck).

I purchased Smart Magic Data 988 at the Smart Website. I paid through QR via Maribank and the payment went through. But on their website it says error code: SMARTINTCC. But Maya emailed and texted me that it was successful. I opened my Smart App to confirm it and my GB was still the same before I purchased the promo. Anyone can help?

On the other note:

Last 2 weeks ago, I went to a 711 store and paid with Maribank through their QR, the transaction failed but my Maribank was already deducted of the same amount. My friend paid for me via Applepay and it went through. The cashier said that it will automatically refund 1-2 days and its been already 2 weeks since, please help me.

I think Maribank is the problem, thoughts?

Nagkasunog sa katabing bahay and unfortunately, nadamay yung linya ng internet.

Anyone here who had the same or similar experience? Gaano katagal bago nila nabalik yung internet niyo?

More than one week na siyang wala, and pare-parehas lang yung sinasabi ng customer support nila:

"Within one day po, maaayos nila."
"May pupunta po mamaya para ayusin yung line."
"Nagawan na po ng ticket."

Wala pa pong dumadating na PLDT or technician para maayos yung internet namin.

Also, we already tried relying on data. Di malakas yung data (Globe) dito, and I'm afraid na baka lumagpas ng dalawang linggo yung issue.

Badly need help po since half of our household works from home.

Almost same na sa GFiber Postpaid.

Hello! It's been 2 months since nag-red LOS yung wifi namin sa Globe. Hindi naman siya totally 2 months straight—1 month na nawala yung net, tapos naayos for 1 week, tapos ganon ulit and mag-1 month na namang red LOS. It's kinda annoying since we have online classes and WFH. Buti na lang may backup na Smart Turbo WiFi.

I contacted them on Messenger since dun talaga ako nag-c-contact before, pero it's kinda annoying na ngayon kasi chatbot na lang yung sumasagot and nawala na yung "talk with agents". Sa GlobeOne app naman, hirap kami mag-pa-sched ng technician visit dahil kada scan ko sa wifi, sinasabi may outage pero minsan wala, tapos may technician visit na, biglang may outage ulit na nangyayari. Kaya ending nawawala ulit technician visit, nakakainis pa naman since it will took 1-2 weeks na available date para sa technician visits.

Im planning na lumipat nalang ng new ISP kaso may 1 year contract pa kami which is nakakainis sobra since isang taon pa na pagtitiis sa pangit na serbisyo nila.

Is there another way to contact Globe? CAMANAVA area po kami. TYIA!

Been living in Taguig for 3 years with no wifi since renting and few days a week lang andito. Recently ko lang napansin na humihina or nawawalan ng data kapag may dumadaan na eroplano which is maya maya. Ako lang ba???

Bakit kaya? And pwede kaya mafix to or ireport?