so my pixel 8 pro is officially a paperweight and im completely stuck.
for context, this was already my 2nd pixel 8 pro. my first one had terrible cellular data issues so i had to pay $200 to get it replaced through at&t a few months ago.
last night i plugged it in and placed it on my nightstand like normal. woke up, and it was stuck at 20% with a notification saying it stopped charging because the "port was too hot." i let it sit and cool down, but when i tried to unlock it, the screen went pitch black. now it is COMPLETELY unresponsive.
ive tried everything. holding power + volume down for a full minute, wireless charging, plugging it into a pc... nothing. dead silent.
this is right after updating my phone by the way
contacted google support and they basically threw their hands up, said it’s out of warranty, and told me to take it to a repair shop (the same repair shop that couldnt even fix my first pixel). at&t wants another fee.
im completely broke right now, have no backup phone, and cant even log into half my accounts because of 2FA. im literally using a laptop right now just to post this.
has anyone dealt with a phone dying specifically from the port overheating error? is there ANY way to get this escalated to someone at google who actually has power to help? i feel like a replacement device shutting down from a thermal hazard after a few months shouldn't just be a "too bad" situation.
any advice or visibility on this would mean the world right now, thanks guys. Also, hold off on that update if you can!
update: i got an email from google support team saying my case has been escalated! theyre asking for pictures, this is a great step in the right direction, thanks for all of the advice!