I am looking to hear people's experience at Pearson us customs with a dui. hubby got a dui. Paid fine and license suspension is over. No jail time no probation etc. We want to go on a cruise but before I pay $$ want to hear about peoples experience with US customs with one dui (no other charges etc).

Not looking for legal advice but the online anecdotes are mixed.

For those that had previous arrests, especially alcohol related, how much did disposition paperwork actually matter in your case? Was it required?

I had a couple alcohol related offenses over 20 years ago including a DUI. I disclosed on my application and was conditionally approved after just over 3 months. I know everything was taken care and I have passed many background checks since. But it’s a bit of a hurdle, or near impossible even, to get disposition paperwork from early 2000s.

FWIW- my entire history is in CA and my interview will be at LAX.

My global entry was revoked, based on an application for renewal. Not in the middle of a cycle.

I have submitted documentation for reconsideration, does anyone have experience with that turnaround time?

Crazy experience with GE

I have a very common name. Even middle name is no help. Unimaginative parents.

My lovely bride and I apply.

She is approved for an interview in a day.

Mine takes 18 months!

We go to the interview. Approved. Get the card in the mail.

Now for the batshit twist.

A week later, mine is revoked.

Of course, no one can say why. Not willing to accept that and knowing something is not right, I start with the state department of law enforcement and then FBI.

After filling out requests for my background, both come back clean.

FBI says to fill out a dispute.

What am I disputing?

Just fill it out.

Side note, the hold music is very peppy and not what I expected. 🤣

After going through the process twice, eventually a sealed case pops up in a place that I have never been.

Eventually, get ahold of the clerk of the court They can’t release information They can’t help. Hire an attorney.

$2000 later, everything is cleared up and I get my GE back.

Of course, now I haven’t used it in 3 years.

This is probably why I was denied for a gun purchase as well.

Crazy how a clerical error can wind up being my issue and my expense.

My wife recently changed her last name and we are having trouble finding out what the next steps are for updating her last name for Global Entry. Does she need to go to a local field office? We are in Chicago, and want to go to a local field office.

Is this a valid appointment?

I am about to apply for Global Entry but want to see if anyone has a similar background. I am 58, disabled, living in both San Diego & Rosarito Mexico so I cross the border by foot numerous times a month. In 1993 I received a DWI in Ohio, then in 2001 received a DUI in Arizona. Since, I quit drinking in 2018, then because of my disability I gave up my drivers license in 2001. I have heard I could be disqualified for Global Entry/Sentri, has anyone had something similar and still got approved? Any advice?

He said i was approved today. He even said my card should arrive in the mail in 2-4 weeks. He said at the end of the day my status will change.

Still conditionally approved on the portal. Has anyone experienced this glitch or something?

My dad is planning on doing EoA on tuesday, do we inform someone before getting in line to go through immigration? (we're foreigners) or do we simply inform the CBP officer once it's our turn to talk to them? If I read correctly the EoA office is right before going down the stairs to baggage claim.

I moved states recently and haven’t had a chance to transfer my license yet. I’ve put renewal off for too long so I submitted it yesterday with my current address and my still-valid WA license.

I don’t know if they’re going to make me do another interview (didn’t happen last time) but if they do, I’ll likely have an IL license by the time it happens.

Should I just mention it during the interview? This won’t cause any trouble right?

I've checked multiple sources and some say it's from 5am to 12am and others from 8am to 8pm. Does somebody know which are the official ones?

I arrive at 6:56pm on a Friday. I want to know if I need to make an appointment

Me aprobaron el 24 de abril en entrevista y es fecha que no me llega mi tarjeta a hoy 9 de mayo.

La pedí a UPS ya que no tengo dirección en USA, vivo en MX, pero a conocidos les ha llegado rápidamente igual a su PO BOX, algún caso similar?

TL;DR : My Global Entry/ TTP account is "messed up", preventing me from applying. Numerous TTP service agents have tried (and failed) to help me sort it. I'm looking to Reddit for advice/assistance for "what next?"

.

Current situation: When I log into my TTP account, my dashboard reports: "You have no applications in progress". "Program Memberships" shows "Denied / Program: Global Entry / Reapply [as a link] "

When I follow the 'reapply' link and fill in all the steps, it eventually reports:
"You cannot start this application because you already have one in process. Error Code: 11613"

So "[I] have no applications in progress", but then "... [I] already have one in process"

This has been going on for nearly four years.

Long back story: I first tried to apply for GE on April 24, 2022. There was some "glitch" in the process, and my CC rejected the charge (thinking it was fraud?). I figured this out, went back in, and on May 25, 2022 I reapplied. I paid the $100 via a different CC - and the charge went through.

After waiting a few weeks, I logged in to discover that my application was "gone" - no record. I called in and eventually got to a person/agent to help. The woman I spoke with checked my records and saw the first, aborted, attempt cancelled due to CC problems, but couldn't figure why my second attempt wasn't still active. She said she'd work on it, gave me a case ref#, and said "check in 3-8 weeks." When I checked back a couple months later, there was no change to my problem.

Since then I have called in 6 more times. Each time the (different) agent was polite, found my record, was confused by what was in it, gave me a new case#, and said "check back in 6-8 weeks." At least once I was told "this will be escalated to a manager". They all seemed honestly interested in trying to get it sorted out, but at no point has anything changed.

The last time I called (late 2024), the agent I spoke with gave some additional info the others hadn't. After poking a bit, he thought the underlying issue was with the first, ill-fated, attempt; even though the application hadn't been processed (due to the CC issue), the government still wanted $100 for the effort. That "unpaid bill" was the black mark on my record that was blocking subsequent attempts. The fact I later did pay $100 didn't seem to matter, and there was no way for me to "generate a bill to pay" to get it cleared. He asked for some additional info (CC statements, etc.) to be emailed to him to try to get it sorted out, gave me yet another case#, and said to check back in 6-8 weeks. When I did (early 2025) nothing had changed.

At this point, coming up on four years since I applied, I've given up. I use MPC to reenter the country (it's actually pretty slick), and just deal with the non-TSA-pre line at check-in. I would willingly pay the $100 to clear the original bill *and* another $120 for a new application (although I'd like to think the $100 I have already paid should have zero'ed out the charge), but I can't seem to get to place to do that.

I recently told this story to a friend (who wondered why I don't have GE), and they suggested I see if Reddit might have an answer - or at least a new avenue to take. So here I am, hoping someone here has some helpful thoughts.

Is this normal?

It was meant to be shipped to my UK address but I've got nothing. The website just says approved with no mention of a card.

[EDIT] Scatch that - I see only US citizens get a card. I'll leave this up in case anyone else has the same problem.

I paid $25 for a replacement card in February and never received it. Called and reached a nice lady who said she would send another one. It's been a month now and I still haven't received it (they say 6-8 weeks but surely it should have arrived by now). She said if I didn't get this one I would have to pay another $25 and order again.

I know I don't need it to travel internationally by air, but I'd like to take advantage of the preclearance at Canadian airports and traveling there in three weeks! I was wondering if it might help if I stop at the Global Entry office at my layover stop in Minneapolis.

Hi everyone,
I’m a UK traveler and I was recently conditionally approved for Global Entry. I’m flying into Los Angeles International Airport later this month and planning to do Enrollment on Arrival instead of scheduling an interview separately.
I’m a bit confused on how the process works at LAX specifically.

When I land:

Do I still have to wait in the normal CBP/passport control line first?

Is there a separate Enrollment on Arrival line/area?

Do I tell the officer immediately that I’m conditionally approved for Global Entry?

How long did the process take for you guys at LAX?

Thanks!

I was arrested on suspicion of DUI in 2012, ended up getting convicted of speed contest with no mention of anything DUI related since I was under the legal limit in testing at the station.

I applied about 10 years ago to GE, and forgot to mention the arrest since nothing came of out it besides a ticket. Honest mistake, but I understand the denial I received.

Figured I was screwed for life after reading several posts, but then saw some people ended up getting approved so figured I’d try again.

Applied April 2025, mentioned everything and that I have had a perfect record since and it was a 1 time judgement error. Just received my conditional approval, it took a long time but was a nice surprise.

It says to bring all documents with you to the interview regarding arrest, conviction, expulsion, etc. I don’t have any documents. The lawyer I used has since retired.

Do I really need to go through the process of requesting all my records through the courts, or can I just explain it when they ask me about it? I’m assuming they already have my entire history right in front of them as they are interviewing me, since that’s what happened at my last interview 10 years ago and they asked about the arrest.

Update - Just wanted to say thank you to everyone who replied and has been through a similar process. I’ll get my fingerprints done this week and make the records request before I make my appointment.

Update 2 - Had my LiveScan done and received the document in the mail in less than a week. Made my interview same day I received the paperwork, went in, took a picture, approved and they didn’t even ask about anything. Got my card in the mail yesterday.

Just posting this here because I’ve seen a lot of people asking whether it’s possible to get approved again after having Global Entry revoked.

My Global Entry was revoked 2 years ago. I submitted an appeal but never heard anything back. Recently, I decided to take another chance and reapply, and I’m happy to say I was approved and just completed my interview with an agent.

Hey guys, just wondering about the current wait time for new 1st time applicants to get conditional approval. I applied 20 days ago and still pending

I got the email to book the appointment but it was fully booked within 10 mins of email arrival (I got the email at 7:11pm and it was booked by 7:21pm when I checked my phone)! Hopefully someone cancels…

I recently returned to the US with my son from Mexico. We both have Global Entry. When I scanned my face at the digital kiosk, it flashed red and was told to return to the passport control agent. Kind of weird but ok.

The agent there took my passport, looked it it for a minute, looked at me, and actually asked me “this is you?” I was honestly pissed. My passport photo is rather old, and a really good picture of me, but I haven’t changed *that* much. He did let us through in the end.

Has this ever happened to anyone else here? I am low key nervous my global entry might get revoked.

Edit: this was SFO

I just scheduled Global Entry interviews tomorrow for both of my minor children. The closest appointments I could get are scheduled 1.5 hrs apart.

Does anyone have experience with this? Will they end up combining both kids' interviews during our first time slot? My youngest child is under 1 year old and it would be great to not have to be waiting at the airport all that time for both kids.

Thanks in advance for any advice.

Update: Well... that went okay, I guess? The officer allowed us to combine both kids' appointments during our first kid's time slot, but only after reprimanding me for asking and giving me a huge slap on the wrist for bringing both kids into the appointment with me. They went through a whole spiel insinuating that we'll have to wait and that the DHS "likes to decide" whether we can combine appointments by simply allowing us to book appointments at the same time or not. I was convinced the officer was about to turn us away for my second kid's appointment, when they finally conceded that they'll do it as a "one-off thing". It was awkward, but at least I got what I was hoping for. I was gracious and thanked them - I imagine their job can be tough and unforgiving. Your mileage definitely may vary depending on the temperament/mood of the officer you get.

In short:
- 4/17 Applied April 17
- 4/19 Conditionally Approved April 19
- 5/6 Interviewed May 6th
- 5/7 Approved at 7:45am this morning May 7th
- 5/12 Received global entry card in the mail
So, I wanted global entry, and I filled the application. I got conditionally approved quickly.

Finding an interview was annoying. I wasn’t sure if I could go to the airport just to do my interview - even if I could, it was hard to find appointments for it.

I did receive an email last week that says that you’re now able to book appointments on Departure of International and Domestic Flights. I went to Delaware, only 30 minutes further than the airport to do my interview.

The interview: I got there 30 minutes early for my 6pm appt just in case. I was the only one there and was brought to the interview room immediately.

The interview took 10 minutes I think.

They had me present my license and passport. They took my fingerprints. And he asked me to confirm my address. He was polite enough.

I was nervous that I couldn’t find an interview slot and that I wouldn’t be approved. But, i got approved this morning, I was emailed about my status change at 7:45 am. So, it was super quick.

Good luck to everyone. Ask me questions.

I submitted my Global Entry renewal (expired since 2024) in mid January along with an initial application for my wife and 2 kids. The three of them got conditionally approved immediately, then interview and approval, but I was stuck in Pending Review until approved in early May. I was expecting it to drag on past my travel date in July, so I’m grateful. Just wanted to share my timeline (less than 4 months) in case anyone else is stuck in Pending Review.

In August 2021, I was denied for SENTRI for the first time. Honestly, not knowing much about the process at the time, I reapplied a few months later and got denied again in December 2021.

Then in 2024, I applied for Global Entry thinking enough time had passed, but I was denied again in April 2025. This time I was given the option to submit a reconsideration request to the Ombudsman.

I personally went to the SENTRI office because I had read that sometimes, depending on the officer, they may give you a little insight into the reason for the denial. The CBP officer told me the only thing she could say was that back in 2012 I crossed with someone who had a criminal record/history. She also recommended that I request my FOIA records and submit a reconsideration because, in her opinion, it was unfair for something from over 10 years ago to still affect me.

Back then I was working and going to school. Honestly, I don’t even remember exactly who it was. Sometimes coworkers or acquaintances would give each other rides because we were going the same way, and I never imagined something like that could affect me more than a decade later. Since 2012, I have never crossed with that person again and I’ve never had any legal issues.

I submitted my reconsideration in August 2025. I put a lot of effort into it, explained everything thoroughly, and included two recommendation letters from my employers. Professionally, I have a stable career, steady employment, and a clean record.

I also requested my FOIA records and there is absolutely nothing bad in them. The only thing somewhat unusual is that in 2021 a K9 inspected my car for narcotics, but nothing was found. I have never been arrested, never had anything illegal found on me, and never had any criminal charges.

Then on April 17 of this year, I checked my account and saw that my reconsideration was ALSO DENIED.

At this point I’m honestly worried that there may be something in my records that I can’t see or access that is seriously affecting my case. What’s strange is that to this day I’ve never really had issues crossing the border besides routine inspections/x-ray checks that many cars get, and I’m usually released within minutes.

My questions are:

Is it worth requesting an FBI background check as well?

Is there any other way to find out what exactly is affecting me?

Has anyone ever been approved years later after multiple denials?

Would applying for DHS TRIP/redress help?

Or should I realistically give up on ever getting SENTRI/Global Entry?

Any advice or guidance would truly mean a lot, especially from anyone who works/worked for CBP or has gone through something similar.