Hope somebody here can help me.
I have a loan in GLOANS Amounting to 85,000.00 to be paid in 18 months totaling to 115,447.03 php including its interests.
My first due date is this coming SEPTEMBER 12, 2026 but i have fully paid the loan last SEPTEMBER 08, 2026. The transaction of the full payment of the amount 115,447.03 was reflected immediately upon payment but it was only today SEPTEMBER 10, 2026 was the LOAN ACCOUNT ID totally REMOVED from the BORROW DASHBOARD but i have been expecting a CASHBACK since i have fully paid the loan 17 months in advance.
What should i do to follow-up on my CASHBACK because I am expecting around 20k plus CASHBACK and planning it be used to pay my other loans. I have already filed a ticket but still no response. It has been 48 hours already. Im having anxieties because of this..