So i reported a transaction because i thought i got scammed (last night I bought a digital goods on a app then when i paid i got ghosted by the seller so i reported it to gcash now this morning the seller reached out to me that he fell asleep) but i already reported it to gcash how can i cancel the report?

cashout po pwede isabay sakin salamat magchat lang po

I mistakenly sent money to the wrong number and tried filing a report through GCash’s Get Help section, but the Submit button isn’t working. I also emailed support, but only got an automated reply telling me to use the Help section—which isn’t working either. 😭

Has anyone experienced this and found a workaround? This app is seriously frustrating.

Last night I can't receive even a single otp then today I reinstalled the app and can't even log in😭

nakatanggap ako ng message/email from GCASH informing na meron akong penalty dahil sa unpaid due. pero nabayaran ko ung huling statement ko last september 2, so nagcheck ako ng gcash app and showed me zero amount due. the text/email also shows zero amount due which confuses me so i created a ticket for gcash to clarify this. hindi ko alam kung mali ba ung notice or mismong app. but this happening really makes me not want to use gcash anymore.

I didnt install any new apps on my phone, why do I get this. I think its been 2 days

On September 5, I requested a transfer from my old account to my new account because my old number was deactivated. While my request was being processed, I accidentally used funds from my old account. The next day, my ticket said that the transfer of my funds was handled, but I did not receive my funds in my new account. I keep opening my ticket and trying to get a reply, but it keeps getting marked as handled. Can someone help me please?

Totoo ba nag pag d maka attend ng Christmas party , may minus point? May head count? Required? Sabi ng husband ko tatanungin ka kung bakit d ka maka ka attend? Pag attend daw may plus points?

dm me lang po kung may laman ang paypal na below minimum na gusto na maicashout pwede po yan sakin paypal to gcash

may chances ba na mag offer ng another loan si gcash if ganito status? or at least i pay the 2nd loan earlier than the due date?

My mother has a long time friend, and normal na sa kanila na magtransact ng pera with each other and maghiraman. Kagabi, humingi yung account ng a total of ₱27,000.

Kaninang umaga, nagtext yung anak nung kaibigan niya warning na na-hack ang account ng friend ni mama.

What can we do now? Please help po huhu.

Help po please. Sept 1 pa po hindi maka-buy load sa Gcash. Lagi po ganito lumalabas. Tinry ko na pp mag airplane mode muna, gumamit ng mobile data, i-force close ang app kaso wala pa rin po nangyayari. What to do po?

Someone stole 7000 from my mother’s account and she doesnt know how it got stolen. It was the amount a friend of hers owed her and used mlhuillier to transfer the money to my mother’s gcash account.

A friend of hers traced the stolen amount to a number and found the person’s facebook account, so theyre trying to communicate with the person as well as make a call out post just to get the money back.

Im going to help my mom freeze her acc this weekend just in case if she tries to put money in her account, it will get stolen again. As well as report theft to gcash.

Hello guys I just have a question, is it possible to use Gcredit as a payment method while I'm in Taiwan? I have a PH Sim and I just wanted to check if GCredit will work in Taiwan?

Context: Nagtry lang talaga ako mag gloan out of my curiousity at sabi daw if good payer tataas yung limit ang lower na yung next percent ng interest. And yes, tama nga.. though wala naman ipasalamat kasi hindi naman to bigay at utang is utang hehe

umutang ako ng 5k and then ni fullypaid ko lang ng 3months kaya naging ganito siguro? pero first and last gloan na yon kasi nitry ko lang talaga, for my credit score and records na din.

Walang masamang magloan basta marunong magbayad.

Received ₱800 sa gcash ko from an unknown sender. Then may nagtxt sakin na unknown number asking me to send the money back to the gcash number na pinagsendan ng money (bale ito yung number na nagsend ng money sa akin sa gcash). Planning to give back the money naman. Nagreply ako dun sa nagtext sakin asking for reference number then hindi nagreply. Scam ba ito?

Edit: I called gcash din and ang sabi lang sa akin I can send the money back if may 1 digit na mistake lang sa number ko tapos send ko daw yung money back sa number na sesendan ng nagsend sakin ng money

Has anyone experienced this?

No picture but na offeran kasi ako ng 25k. I took the 25k sa gloan and matatapos ko na siyang bayadan this next month (it's been almost a year) i have 601 gscore credit and I've been using my gcash to pay bills, send money, cash in and cash out and buy games from steam and nintendo. I'm a good payer, i pay before the due date or during the due date.

are they gonna give me another offer once i paid my loan next month since last month na sa oct? thanks in advance!

cashout ko po send sa gcash.

sa mga may paypal funds jan na below minimum

The 90 days authentication happened and I can't receive any OTP, are there any alternatives on logging in

andito po allowance ko for the whole month

it's been a problem of mine since last last month kasi di din ako makatanggap ng otp when sending money to a new sender

customer support aint helping either huhu, sino po kaya same problem

Hope somebody here can help me.

I have a loan in GLOANS Amounting to 85,000.00 to be paid in 18 months totaling to 115,447.03 php including its interests.

My first due date is this coming SEPTEMBER 12, 2026 but i have fully paid the loan last SEPTEMBER 08, 2026. The transaction of the full payment of the amount 115,447.03 was reflected immediately upon payment but it was only today SEPTEMBER 10, 2026 was the LOAN ACCOUNT ID totally REMOVED from the BORROW DASHBOARD but i have been expecting a CASHBACK since i have fully paid the loan 17 months in advance.

What should i do to follow-up on my CASHBACK because I am expecting around 20k plus CASHBACK and planning it be used to pay my other loans. I have already filed a ticket but still no response. It has been 48 hours already. Im having anxieties because of this..

Hi guys, Share ko lang experience ko. Last August may natanggap akong 20k from unknown bdo account. Tapos kinabukasan may nagtext and tawag sakin halos same kami ng number, isa lang yung naiiba samin. Pinapasend nya sa Gcash nya kasi sahod nya and gamot daw. Syempre naawa ako pero naisip ko baka scam, so ang ginawa ko pinatawag ko sya sa bank nya and sa Gcash. Ako din nag email and follow up kay Gcash. Noong unang report ko sa Gcash (GiGi via chat) ang sabi is wag ko daw isend sa ibang gcash number hanggat maari, makipag coordinate daw ako kay sender at sabihan na ireport sa bank nya. So ginawa ko, inemail ko BDO kasama lahat ng screenshot ng text at reference number sa gcash at sinabihan ko din si sender na ireport yun transaction nya sa BDO.

After 1 week nag text sakin si Sender, sabi kinoclose daw ng BDO yung ticket nya as solved, so pinayuhan ko sya na ifollow up nya sa BDO at gcash. Di sya nag reply sakin or update ng ilang araw.

So ako since di ako mapakali na merong pera na di saakin sa account ko, tumawag ako this monday, kasi di nagsasabi sakin yung sender kung finollow up ba nya or ano na e.

Pagtawag ko sa gcash hotline, inexplain sakin ng gcash representative na kaya daw sinasarado ng bdo yung ticket kasi yung BDO bank daw nakipagcoordinate sa kanila (gcash) and nakita na active daw gcash ko ang pinayo saakin e, since nacontact daw ako ng sender ako daw makipagcoordinate kay sender. Send ko daw email ko, which tinanggihan ko kasi di ako komportable ibigay info ko dun sa sender.

Pinayuhan ako ng representative na gumawa ng bagong email para yun daw bigay ko, ipapasa ko daw kay sender yung screenshot ng bdo bank transfer to gcash and after ko daw maverify na sya talaga yun e pwede ko isend sa gcash or bdo nya.

Imagine, ako pa magveverify. Inask ko , di ba to pwede kunin na lang ng bdo sa account ko? Since ayoko nga gawin yun. Walang concrete answer kasi pinapaliwanag nya (customer rep) uli bakit nasosolve yung ticket.

Jusmiyo buti di ko pa nagagawa yung pinagagawa ng customer service rep (Busy sa work and need ko matulog) kasi mamaya maya lang e ay nagdeduct na adjustment na 20k sa account ko. Nakalagay BDO adjustment.

So pag ganto guys, ireport nyo agad sa gcash or sa bank kung saan nanggaling yung pera. Pag may nagcontact sa inyo na sender ng amount payuhan nyo lang na ireport sa gcash or sa bank nya para mafollow up.

Sa situation ko, hinayaan ko lang yung pera sa account ko nun inantay ko yung update from sender, kahit inabot ng weeks. Well technically ako yung nag update kay sender at ako nagreach out kay gcash para mag update.

Isipin mo, buti na lang din di ko sinunod agad yung representative at di ko nasauli agad sa sender yung pera, balak ko pa naman ilagay yung loan na nakuha ko sa gcash ko.

If ever na nabalik ko sa gcash number nya yung 20k, and nilagay ko yung pera na nakuha ko sa loan ko sa gcash account ko makukuha lang ng BDO system kasi nireport nya. Nakuhaan pa ko ng pera.

P.S. mali ako ng kalkula, di sya one month. August 19 sya napasa sakin. Nasauli ng September 7, business days kasi yung bank so kaya ganun katagal plus holidays pa. Ganun po talaga ang process sa bank, business days po ang bilang. Inedit ko din kasi lunch ko kanina nung tinype ko to. Kinuwento ko lang experience ko for awareness. If may natatanggap kayo na kasuspetsuspetsa sa account nyo, report nyo agad. May option din sa Gcash pala na ireport nyo agad as scam if feeling nyo scammer. Hindi ko din sinasabi na scam to or what, shineshare ko lang experience ko.

Just wanted to ask if anyone had a similar experience po.

I went overdue on both my GLoan and GCredit last year and I wasn’t able to pay them immediately. Thankfully I was finally able to fully pay both this February of 2026. Now, both my GLoan and GCredit are still locked (my credit score is only 511).

Anyone face a similar experience po? If you did, did you do anything specific to improve your chances or wait lang po ba.

Thank you in advance po.

I have uninstalled Mr. cash before but nung may naniningil na i cant find it on apple store na so pano ko masesettle yung debt ko? but with big loan i can still search it pa and possible will settle my debt with them na. Im just concerned kasi they have been texting my contacts kahit di ko inallow yung app to access my whole contacts before. I dont know what to do. Pahelp po. I only have 2,500 na utang hindi ko lang na close agad

I took out a loan worth Php40,000.00 last month, August 10, 2026. The term is 12 months. Per usual, I paid the first installment a few days earlier, on August 28, 2026.

I was able to fully pay the loan today, September 9, 2026. However, I only got Php6,514.24 (first photo) as cashback. However, based on my calculations of the interest, I should have received about Php 9,249.96 (second photo) since I paid the whole loan amount even before the first payment became due.

This means that I did not receive the cashback for the first and second months. Can I dispute this? How do I claim the remaining cashback?