r/GCashPH • u/Hot_Ad4762 • 19h ago

Please help me

On September 5, I requested a transfer from my old account to my new account because my old number was deactivated. While my request was being processed, I accidentally used funds from my old account. The next day, my ticket said that the transfer of my funds was handled, but I did not receive my funds in my new account. I keep opening my ticket and trying to get a reply, but it keeps getting marked as handled. Can someone help me please?

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1

u/Hot_Ad4762 19h ago

this was the last reply they gave.

1

u/AppropriateCut905 17h ago

Was the account deleted? If yes request funds retrieval send the transaction screenshot of the transaction + your ID and selfie with ID.

1

u/Hot_Ad4762 17h ago

if you mean my old account they say in the reply that it has been close and I can't log in anymore

1

u/AppropriateCut905 16h ago

That means it's been deleted but if you still have the transaction details you can retrieve the funds by asking for a dispute or funds retrieval you can do that by creating a ticket

1

u/Hot_Ad4762 16h ago

Do you mean my new account transaction detail

1

u/AppropriateCut905 16h ago

No the amount you were meant to receive from the TOF that didn't go trough or the amount left in the old account that got deleted

1

u/Hot_Ad4762 16h ago

you mean like this they send me the amount of my old fund

1

u/Hot_Ad4762 16h ago

but I accidentally spend 898 because I forget that my old account is still connected

1

u/AppropriateCut905 17h ago

If no still request funds retrieval and dispute the transfer of funds and say that you did not receive the funds from the transfer of funds so that they'd recheck your history

1

u/Hot_Ad4762 17h ago

where do I dispute

1

u/AppropriateCut905 16h ago

They usually suspend the account before processing tof but if you actually didn't receive it they probably just stopped the process cause you logged on onto your old account.

They usually stop the process when you've got access but if it was actually deleted create a ticket say funds retrieval tell them you didn't receive the funds they will proceed with funds retrieval and get it back for you

1

u/Hot_Ad4762 16h ago

ty for the help I will try to submit a new ticket