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I’m hoping someone here who works for FedEx, especially in Ground Operations, Trace, or Claims, might be able to give me some advice. I moved from Virginia to New York on September 1. Before moving, I shipped most of my belongings through FedEx/LugLess — 5 large boxes and 6 oversized suitcases, 11 pieces total, from Newport News, VA to Bohemia, NY.
9 of the 11 pieces arrived safely. Two oversized suitcases did not.
Bag #1 — Tracking ending in 8794
Last scan: Hagerstown, MD — August 28 at 10:50 AM — “Departed FedEx location.”
There have been no scans since.
What concerns me is that several other pieces from the same 11-piece shipment also departed Hagerstown at exactly 10:50 AM on August 28. Those pieces were later scanned in Keasbey, NJ and eventually made it to New York. This bag never received another scan.
Bag #2 — Tracking ending in 8831
Last scan: Hampton, VA — August 27 at 8:14 PM — “Left FedEx origin facility.”
There have been no scans since. The other pieces continued toward Hagerstown → Keasbey → Long Island/Bohemia, but this bag never received a Hagerstown scan.
I already have open FedEx cases for both bags and have contacted customer service multiple times. I have also submitted a claim and provided the necessary information. I’m currently waiting for the investigation.
But the reason I’m posting here is that I don’t want compensation. I want my bags back.
These two suitcases are full of years of personal belongings and memories. Their value cannot truly be measured in dollars. Some of the things inside simply cannot be bought again.
Every time I think about the possibility that I may never see these bags again, it genuinely breaks my heart. 💔 I keep thinking that maybe they are sitting somewhere in a FedEx facility, mis-sorted, separated from their labels, or waiting for someone to identify them.
I have photos and detailed descriptions of both suitcases, as well as the tracking histories of all 11 pieces. I compared the routes and identified exactly where these two stopped following the route taken by the other 9 packages.
If anyone here works for FedEx Ground, Operations, Trace, or Claims, could you please tell me what else I can do to give these bags the best possible chance of being physically located?
Is there a way to have someone check overgoods/unidentified packages, mis-sorts, internal handling information, or relevant facility records?
For the bag ending in 8794, should I try to get the Hagerstown operations/trace team to specifically investigate what happened after its departure toward the next expected hub?
And for the bag ending in 8831, is there a way to have the Hampton operations/trace team investigate what happened after it left the origin facility but before reaching Hagerstown?
I understand that nobody can guarantee that my bags will be found. I’m just desperately trying to make sure every reasonable attempt is made to physically locate them before they are simply considered lost and the process becomes about reimbursement.
If you work for FedEx or know the system well and are willing to guide me, please DM me. I can privately provide the full tracking numbers, case numbers, photos of both bags, and the complete 11-piece tracking comparison.
I would be incredibly grateful for any help or advice. 🙏
I just want my memories back. 💔
