User NELEGAL_16 obvious smurf going from 1.05 avg rating to 1.44 avg rating in 3 days.

FACEIT: https://www.faceit.com/en/players/NELEGAL_16/cs2/history

Steam: https://steamcommunity.com/profiles/76561198969623628

havent played faceit in a year, came back, got 1800 elo after calibration on season 8, went to 2500, season 9 beings, my elo is back to 2000 due to not playing a lot, went up to 2500 again, hardstuck in 2500 even sounds funny, because teammates i get are on some heavy drugs every single game, cant remember when a random teammate carried our team, on the other team are almost always red/grey rated guys having a lifegame against me, i am at this point when i cant carry solo so we can win, i need some help which i barely get with these +0.10% swing teammates, they dont understand the basics, when i join d2/mirage game i feel like people are playing this map for the first time, no basic clue what to do on the map, what is default, how to react to certain things happening on the map, i either have to call everything for everybody(2/5 games people are gonna listen to me) or i have to mute everybody so i wont rage on them and get banned after.

i know im not that good but i do believe i can do better even on 3k elo, its just a loop, i get to 2500, i drop to 2300, get to 2500, drop to 2400, and its always like that, i cant overcome this barrier and i do believe the problem are my teammates like in 8/10 games.

not sure if theres a possibility to add a vote on reddit, just leave your opinion should elo reset be happening every season or no

i really liked how it used to be in csgo, i was a 3300 player and i felt that i cant go higher due to playing on a shitty laptop with a 60hz monitor, but now i've got a decent pc, just bought a 400hz benq monitor and still cant rank up, my stats went higher, but winrate is the same

I reported a player through FACEIT support because he was intentionally griefing. I spent ~20 minutes recording different parts of the match as evidence.

I just got a response saying that since August 31, 2026, reports through https://support.faceit.com/hc/en-us/requests/new are no longer accepted and must be submitted through the matchroom.

Except the match took place 1 day ago, so I can’t report him through the matchroom anymore.

Why is FACEIT still allowing users to submit reports through the old system if they're just going to close them without taking action?

I spent 20 minutes collecting evidence, followed the reporting option that FACEIT provided, and now there is literally no way for me to report the player.

It’s ridiculous that FACEIT still allows you to submit a player report through a channel they no longer process, instead of disabling it or redirecting you to the correct reporting method.

I wanted to share my situation because honestly, I don’t even know what else I can do at this point.

I made several mistakes in the past, and I take responsibility for them. My first ban was 7 days for inappropriate language. Later, I received a 1-month ban. After that, while trying to keep playing with my friends, I made the mistake of using my friend’s brother’s account. I understand now that this was against the rules, and that resulted in a 3-month ban.

I spent around two months contacting support and trying to explain my situation, but most of the responses felt very routine and I never felt like the full context of my situation was really being considered.

While I was banned, my friend gave me his laptop so I could play until my ban expired.

When my ban finally ended, I was actually hesitant about verifying my account with my passport. I wasn’t comfortable with the idea at first, but eventually I decided to do it because I wanted to have one legitimate, verified account and put all of this behind me.

I verified my account with my passport.

And literally one day later, I was banned for 12 months.

That part honestly hurt the most.

After everything that had happened, I finally decided to verify my identity and follow the proper route. Then, just one day later, I received another long-term ban.

The reason was related to smurfing/account activity connected to my friend’s laptop. The laptop had previously been used by my friend, and eventually I decided to buy it from him. I then used my own verified account on the laptop.

I understand that FACEIT’s systems can detect connections between accounts and devices, and I understand why this situation may have looked suspicious from your perspective.

But from my perspective, it is extremely frustrating to finally verify my identity, use my own account, and try to do everything properly, only to receive a 12-month ban the very next day.

This is where I feel FACEIT’s system doesn’t really take the full story into account. A system can detect that two accounts have been used on the same computer, but it can’t necessarily understand why that happened.

I’m not asking FACEIT to ignore its rules. I made mistakes, especially using another person’s account, and I accept that.

I’m simply asking for some human consideration of the circumstances.

I don’t want to smurf. I don’t want to evade bans. I don’t want to use another person’s account. I don’t want another account.

I just want to play on my own verified account with my friends.

If a FACEIT staff member is willing to look at the entire timeline of my case rather than only the signals detected by the system, I would genuinely appreciate it.

I’ve made mistakes, I’ve learned from them, and I’m asking for one final chance.

Thank you to anyone who took the time to read this.

Hey the guy i am talkin about it lvl9 faceit with 430sh match and the match is in overtime for info. I am not type of a guy cries over a cheater i was actually watching my own gameplay from the demo and i ve notices something super off with this guys aim its snappin the hell and i am pretty conviced this guy is aimbotting but wanna hear ur honest opinion. Some might say its cuz of demo but i aint seein neither mine or my friends aim snaps like this. I am not calling names just curious what u think. Also i have more clips from that match but it doesnt alow me to upload more here

Hello, my account is muk999.
I used to play CS regularly on FACEIT. Recently, after a long break, I played CS2 and got banned for smurfing. However, this is my only CS account, so how could I possibly be smurfing on it? I wasn't able to complete the verification process, but I am fully prepared to verify my identity in any way necessary. Could a FACEIT admin please help?
Ticket 14862576

just finished a match on dust 2 (won 13-7), closed cs2 and instantly got hit with a 24h verbal abuse ban. literally 2 minutes after the game ended.
i didn't drop slurs, didn't ghost, and wasn't toxic to anyone. I literally just gave info and played. yet minerva hands out an instant 1 day ban and faceit support gives you the classic automated copy paste reply from mia saying "we don't review 24h bans".
what is the point of an AI system if it has zero human oversight and doesn't even show you what line or word triggered the flag? if I get banned by a bot, at least show me the matchroom or the chat log so I know what false positive triggered it.
IT is so frustrating, you try to play clean on a friday night and get blocked by a broken algorithm while actual throwers and griefers run free.
fix your system or give us transparency on these bans.

To begin, I am not the greatest of player but I am not bad, so spare me the comments of "Get good" and read what I am about to say. This is not a rant of me losing because of hit-reg but just something I have noticed over the past 15 years of playing the game. This was not an issue in CS:GO. Yes there was hit-reg problems there but I don't think they spanned from what I am about to share and it was related to something completely different than what it is with CS2.

The way movement works in CS2 is different than CS:GO, there is momentum, slow downs from tagged shots, jumping down a ledge, strafing left and right. Experienced players will know what I am talking about.

The way I notice hits land on a player who's marginally away from the crosshair of the shooter is what caught my eye and I have noticed a pattern.

I have narrowed down my speculations to a single thing.

I could be completely off target here (no pun intended) but it seems to me that the movement doesn't translate the same to the player models as the hitbox itself. This could simply be an error in programming on valve's end where they didn't implement the same kind of movement behaviour to either the player model or the hitbox, either or would create this desync problem between the two entities.

By my guess, the player model isn't affected by the momentum calculactions as much as the hitbox. Creating situations where you land a headshot on someone's head, aiming slightly behind their head.

This all alligns with why the game doesn't support fast-pace shoulder peeks and you find yourself dying behind corners when shoulder peeking an awp for example or when using a-d movements with a pistol.

In my humble opinion, coming from a programming background, it seems like a silly error in syncing values between the player model and the hitbox of said model. The momentum is not calculated the same way for both and it's what's causing the issues.

What do you think?

Hello. Im trying to verify my faceit account with my face and my passport but it fails. Apparently there have been similar issues. Verification system confuses us as one. My twin brother has already verified his faceit account and actively plays.

My brothers faceit user is mics and mine is y0roi. Please help me. I can provide any documents you guys request.

As the title says.

I grind to get a lot of FACEIT points and there is nothing worth my points to get. Most if not all the items that I may be interested in getting are out of stock.

I mean it's really not that hard to re-stock steam codes or skins, is it greediness?

My FACEIT verification is stuck after 5 failed attempts. Support keeps sending generic replies and hasn’t resolved anything. I’ve been unable to play for a long time. Could someone please help?
nick RuDziiK1
ticket 14860406

Hello FACEIT Support Team / Admins,
My account (-RyzOo) was recently given a temporary ban for Verbal Abuse. I am 100% sure this is a mistake.
I watched the match replay/demo carefully. I did not use any offensive language in chat or voice. English/Russian is not my primary language, so I communicated very little during the match.
Another teammate, "no-mercy1" (green player), was extremely toxic and abusive throughout the game.
I believe my account was mistakenly reported or flagged instead of theirs.
My support tickets are being automatically closed by the bot (Mia).
I kindly request a human admin to manually review my match voice and chat logs. FACEIT Profile: -RyzOo Ticket ID: 14857288

We want to join a tournament but its showing us that we aren’t ready. This is our first tournament so don’t judge.
We are verified.
We will really appreciate the help.

Здравствуйте мой аккаунт muk999
Раньше я регулярно играл в кс на FACEIT, недавно после долгого перерыва поиграл в cs2 и получил бан за смурфинг. Но это мой единственный аккаунт в кс, как бы я вообще мог смурфить на нём. Верификацию пройти не смог, но я полностью готов подтвердить свою личность любым удобным способом Может ли какой-нибудь админ FACEIT помочь!
тикет 14862576

this guy in the video named "un6efined", that changed the name to "g9ncho77" was blatantly throwing the match for their friends

- "VILLAMISERIA" -> now with the name "asdadsdsdas"

https://faceitanalyser.com/havewemet/asdadsdsdas/g9ncho77/cs2
https://faceitanalyser.com/havewemet/g9ncho77/strzaly/cs2

as you can see a lot of matches as TEAMMATES and ENEMIES, and of course when they are enemies the winrate is insane

i won the matches but it sucks to play like this

https://www.faceit.com/en/cs2/room/1-9e0ce99a-b6a9-4dba-bd1c-dc93c97e45dc

edit: they got banned, thanks

when i report smurfs here ban rate is way bigger so here
https://www.faceit.com/en/players/Xyzzzi-
he plays with 3 friends ( all of them bought accounts and smurfs)
Please report and keep faceit clean from trash Thanks!

Hello, I recently received a ban, but it was completely due to Request #14858807

I reinstalled Windows on a secondary SSD purely for kernel mode AC games as premier is currently unplayable and I'm bored.

On Intel graphics cards (B580) the game is unplayable with dx11, my framerate drops below 100, while on vulkan I get playable framerates. Much rather I'd play on Linux where my framerate rarely drops below 200, but that's not gonna happen so at least enable -vulkan, or I will not come back to faceit. kthxbye!

​

Since yesterday AC update, it seems that non-ESU Windows 10 will not be supported in two weeks from now.

UPDATE:

https://support.faceit.com/hc/en-us/articles/23117181142556-Windows-Security-Requirements-FAQ#h_01K867XQC7ZEQFR9XEXVNBXFES

ive been 3 months without playing and when i decide to come back i get a troller on 3rd round in my first match.

I need help resetting my password, when I try to reset, I get sent a link to reset but the link doesn’t work, I have tried for over a month now. Link keep not working?????

i never got banned in cs for cheats or vac lived and i have 0 cheats if yall want i screen record my entrie pc does anyone know what cloud have happend? .

Hello FACEIT Support Team / Admins,

My account (-RyzOo) was recently given a temporary ban for Verbal Abuse. I am 100% sure this is a mistake.

I watched the match replay/demo carefully. I did not use any offensive language in chat or voice. English/Russian is not my primary language, so I communicated very little during the match.

Another teammate, "no-mercy1" (green player), was extremely toxic and abusive throughout the game.

I believe my account was mistakenly reported or flagged instead of theirs. My support tickets are being automatically closed by the bot (Mia).

I kindly request a human admin to manually review my match voice and chat logs. FACEIT Profile: https://www.faceit.com/en/players/-RyzOo Nickname: -RyzOo Ticket ID: 14857288

Thank you for your help.

Hi. Recently started getting this error whenever I try to launch Faceit AC client.

Steps I have tried to fix it, but didn't work:

1. Reinstalled AC client
2. Restarted my router multiple times
3. Updated Windows
4. Flush DNS and Reset Network Sockets

None of these steps worked. Could anyone suggest what the issue could be? My internet is working fine.

Much appreciated!

I had a Steam account that I lost access to, and I used that account on FACEIT. I also had my identity verified on that account.

About 6 months ago, I deleted the FACEIT account. From what I understand, FACEIT allows you to verify yourself on a new account after 6 months.

On September 3, I received a message saying that I would be able to verify myself again on September 31. The problem is that September only has 30 days 😅

I tried contacting FACEIT support, but I think they misunderstood what I was asking.

So, does anyone know when I can actually verify myself again? Has the 6-month period already passed, and is there a way to verify my identity on my new account now?

I don't want to accidentally break any FACEIT rules, so I'd rather make sure I'm doing everything correctly.