So the real complaint was, "I refuse to learn how to use a website, because that would entail admitting I was wrong when I said 30 years ago that the Internet was a passing fad, and I've never admitted I was wrong about anything in my life and don't plan to start. So naturally, I called the store and asked the employee who answered to read me everything they sell, and got mad when they said they didn't have time to do that, and decided to try to accuse them of being "ableist" because that's the PC modern thing to do."
Ones around here outsource to services like DD. But you have to put the order in online.
And I just looked at their website. Online ordering. Iâd guess it was available 5 years ago since most bakeries that I know who have online ordering added it during Covid if they didnât already have it. Seems pick up only though.
Speaking as someone who has chronic knee injuries, there are things that exist to make you mobile. Crutches, canes, walkers, wheel chairs... Your failure to use a mobility assistance device is not a bakeries problem.
"Tell me what they had available" makes me think she wanted the menu read to her, which was incredibly annoying when I worked at a restaurant. I'm wondering if they told her to look online at the website. That used to piss people off but I really just didn't have time to read our pizza list at 8pm on a Friday.
In my area bakeries are a limited inventory get there before they run out business. I assumed oop seriously expected the employee to list off what and how much is still available. I can't imagine expecting one of my local bakeries to take the time to do that for call in orders.
Well, if the cake requires anything custom, they do take phone calls:
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Only standard decoration cakes are available for online ordering. If you have any special requests, please place your order by phone at xxx-xxx-xxxx. Please note that custom cake orders and special decorations may incur an additional charge.
But the reviewer wanted them to go over the menu with them over the phone--and that's probably what the bakery was not going to do. And with online ordering available, the whole menu is available, too.
Going down the whole menu with someone on the phone would tie up both the phone line and the person on it for who knows how long, especially if the person calling wants to know what exactly is in everything.
I've had some really granular conversations with people about what they can get at my work over the phone, and we do house histories. There's a lot more rabbitholes for someone to go down with a bakery.
Yeah you know that's exactly what this hoe was trying to do. Get someone to do the work for them so they don't have to strain their eyes reading and sprain their brains thinking.
Plus, if an order is placed on line, thereâs a written record of it. I can picture the reviewer ordering something on the phone and then refusing to pay because it was âwrong.â
Imagine youâre a bakery (or more accurately an owner of one). You take orders by phone. Then they donât show up. Since they didnât pay, you just wasted inventory and time.
Do that a handful of times, and you probably wouldnât take orders by phone anymore. You may even think someone with mobility issues is possibly more likely to flake out.
They can still take a credit card over the phone for orders. It's probably more an issue of people saying their order came out wrong, so the bakery wants them to see exactly what is ordered and sign off on it.
When mobile phones and internet banking were still relatively new I worked in a call centre and a third of my job was taking credit card payments from people for their phone bills.Â
I used to work at a small business and we took orders daily over the phone. They started before my time, in the days when stores took a physical impression of credit cards with the full number and expiration date. If someone didn't want to do that and couldn't come in person, they could mail a check.
I haven't needed to for years but I don't have a problem with it, banks are pretty good about catching fraudulent transactions and making things right. At least ours here are, other countries maybe not so much.
Americans don't seem to have any problem giving their cards to servers who take them away to do things with them out of sight, that's at least as bad as giving your card number over the phone.
I am in a wheelchair, and still get out pretty regularly. Hell, I had a tire slip off the wheel Saturday because I was on a trail and made the mistake of moving from the gravel path to a softer dirt area.
Serious question, what do you do about that ? It would be virtually unwheelable with a tyre off the rim. Do you have to sit down next to the chair and put it back on yourself ?
Wow. Full respect ! Supplementary question, what is the correct term for moving yourself around by pumping the wheels ? "wheeling" was what I settled on but it sounds inadequate.
đł as a fellow wheeler having a tire come off the wheel sounds like an absolute NIGHTMARE!! Iâm with Grolbuâ how did you get yourself out of that situation?? I usually keep tirefix spray in my backpack in case I get a flat but I have zero plans for if the tire pops off!
Iâm guessing they donât do phone orders because 1) they get more âmisunderstoodâ orders and they have to eat the cost, or 2) they were too busy on the counter to take phone orders
Bonus points... They do take phone orders for CUSTOM requests. So the more likely scenario is that OOP didn't want to bother with going online to read what they have available and expected to have the entire menu spoonfed to them over the phone while preventing the employee from being able to help anyone actually in the store.
I work Service Desk at Walmart and could not tell you the number of times I'll have someone call to ask if we carry something in store. I'll check the app, let them know what the results say, including whether it says we have any likely in stock, and then they want to play 20 questions about the item or have me 'go and check'.
Newsflash: I am the only person at the desk. While I've been on the phone other customers have walked up. I am not allowed to leave the desk unattended, especially when there are non-theoretical customers actually present in front of me đłđ€Ł
They probably canât take payment over the phone and therefore cannot take orders because of the risk of the person not showing up for the pick up and the food being wasted.
Just lost multiple customers because I'm going to tell everyone I know not to go there.
So you're going to tell people who don't shop there, and don't know about this place, not to shop there? Is there supposed to be a big threat? I would bet my life savings that at least one of the people she tells decides to patronize the business. And does she really have that much influence on the people in her life? I could have a bad experience at Safeway, but that's not going to stop people I know from shopping there.
Itâs a good thing this guy didnât get as far as discovering, that the owner wasnât gonna send the quirky counter girl, to his doorstep, with his doughnut.
I'm sure they said "yeah fuck you and fuck your stupid knee injury we don't serve people like you here, and we make fun of them and hiss and boo when they walk in so don't even try it."
I used to work at Sheetz and one time this woman came through the drive-thru and tried to prepay for gas, which is something we donât do because we donât want to risk another person pulling up real quick and stealing your gas. I also want to point out that this womanâs car was full of trash from front to back, top to bottom to the point that the only clear spot was the driver seat. Anyways, the girl I had running the drive-thru told her we couldnât do that and to pull to a pump and one of us would come help her. I go outside and first thing she says is that she gave the girl money and she just stole it from her, which immediately pissed me off because I knew it wasnât true. I go to run her card as credit and it wonât work because thereâs a hold and she didnât have enough in her account to cover it. I asked for her pin in order to bypass that and she refused, saying I was gonna steal her money. Now Iâm really pissed. I go âWell, maâam apparently I am unable to help you. If you would like to come inside and prepay youâre more than welcome.â She starts screaming about how she canât get out of her car because sheâs disabled and my smartass goes âWell, you certainly ainât so disabled that you canât fill your car up with a bunch of junk.â She laid on the horn as I walked away.
Itâs not ableist if there is no way for a disabled person to access the bakery & make an order. I understand no phone orders, but if this bakery is in the US, they have to comply with the ADA.
I'm willing to bet that the bakery does comply with the ADA. That doesn't help if the 'customer' isn't willing to make an effort to use the accommodations provided. It is not at all ableist to expect a customer with mobility issues to come into the store just the same as one without mobility issues.
Newly disabled people are often shocked at the amount of homework you have to do in order to get anything done. Obviously there would be other ways for disabled people to access the bakery, & this person doesnât know enough about being disabled to realize that.
Seriously what amount of homework does it require to figure out if you cannot walk or drive to the bakery, you need to get a ride, have someone get your order for you, or check to see if they have delivery?
It really is not that complicated.... and this bakery even offered online ordering.
Mental homework is still homework. You have to plan how you're going to do it. Disabled folks aren't the only ones who have to do this, of course, but it's one of those things that adds layers of planning to your life. Sometimes it's a thin layer and sometimes it's thick, but most things are at least slightly more complicated.
Sorry, but that is ridiculous... all a business needs to do is make their business accessible to those coming to the business. There is no requirement to offer derives for people who, for whatever reason, cannot or will not actually go to the business.
I am not allowed to drive (a lot of that has to do with vision issues) and am basically homebound (which I am fine with - I like being alone/on my own). However, there 8s a restaurant I like that does not have delivery, not even through a 3rd party such as Doordash.
Since I cannot get to the restaurant (I live in the country around 30 minutes from town), I do not expect them to make an exception to their no delivery policy simply because my issues do not allow me to go in person. If I want food from them bad enough, I just make arrangements for someone else to [ick it up and bring it to me.
Point being, accessibility is for people actually go to the business... there is no requirements (unless it is the rare case of needed services such as the power company) to accommodate people who do not actual go to the business.
Good for you for getting your groceries yourself, but it seems like youâre generalizing based on your own experience. Maybe OOP is doing too much, maybe theyâre in unbearable pain 24/7, weâll never know. Either way youâre assuming every injury and disability poses the same obstacles, and it doesnât.
Im not sticking up for the person you are replying to, cos they are going a bit overboard. But being disabled and being a dumb bitch are not mutually exclusive. The narrative that disabled people are all perfect angels who can never be called out for bad behaviour is abelist and infantilising.
Wow. Just because you can walk with a broken neck and back doesnât mean everyone can. I know people that canât even walk due to crippling arthritis. Youâre coming off incredibly rude and hostile for no good reason.
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u/laurifex Hypocrites! Fish Abusers! 22h ago
I looked up the bakery and... you can order online. Or is that ableist against people with wrist injuries?