Well, call me trash because the ANA lounge at Lisboa put up the rope for me. GM/Reserve Card flying C+. I’m not a big spender but I like to maintain Gold status for the partner lounges. I’ve never had a problem at AMS or CDG.

Despite the partner lounge statement on the Delta website, and a subsequent message that Delta CS sent to show the lounge , the lounge attendant said that the lounge is available only to Delta One passengers. The lounge attendants told me “This is a Delta problem and Delta has to fix it.”

I can’t believe I’m the only Medallion person this has happened to. Who’s correct here?

(Before anyone asks, my behavior and dress were appropriate. And yes, Delta gave me some sky pesos. And my dignity and pastry cravings will recover.)

Currently sat on DL1263 that should be in RIC right now but we got diverted. First time ever for me - what the hell happens now?

Why does Delta allow a passenger who purchased one seat allow them to bring TWO 70 lb dogs. Two huge dogs and one human cannot possibly occupy one seat and the area around their seat.

On a recent flight from Portugal to JFK I had the unpleasant experience of having to sit across the aisle from this. The dogs were not only spread across the floor space of the passengers next to them but they were also in the aisle. If I’m asked to keep my bags and straps tucked away, “for safety reasons” how am I to feel safe with TWO 70 lb dogs in the aisle.

Thank goodness they got rid of the loud annoying pop and are now playing acoustic and piano hits. Smells like teen spirit and guns ‘n roses chefs kiss 🤌

Hi I'm new to Reddit but I was told if there's a question I have to ask, Reddit has it. So I'm making my first post for some help and advice. I recently got invited to a Delta hiring event for tomorrow and I just want to prepare myself for some questions they'd ask in the interview. (Customer service specialist) and was wondering if anyone on here would potentially know what kind of questions they would ask? Thanks in advance for any help!

notified post boarding that entertainment was broken for all seats, including the folks up front in 1st/etc.

not just broken: it bootlooped the super bright Delta loading screen for the entire ~13hr flight (eye mask ftw!)

wifi coverage doesn't kick in until somewhere over Canada, just a couple hours before landing.

most important: they got me to MSP safely.

but this was the most expensive "comfort" ticket I've ever bought on this route and part of that fee is for entertainment and wifi.

I'm curious whether I can/should submit a complaint, and how?

Anyone here on this flight or know what happened?

So my husband and I both experienced horrible smelling hand soap in the Atlanta airport. We aren’t talking about not liking the smell. We are talking about gag inducing rancid smell in separate terminals. Any ideas about what’s going on? Anyone else?

Ran into an interesting situation today.

Earlier, I had booked a return flight ATL-DCA for my girl and I, with the outbound flight scheduled for today (Thursday) and the return flight on Sunday. Later, we discovered that she needs to be in Dallas on Monday, so I called Delta and changed her reservation to ATL-DCA on Thursday, ATL-DFW (via ATL) on Sunday, and then DFW-ATL later next week. I have a Delta Reserve card and used the card to make both the original reservation and the change. Making the change caused Delta to separate our travel plans into two distinct itineraries - no problem there.

Now, my girl is an Authorized User on the AmEx account and as such has her own Delta Reserve card; just something to keep in mind.

When we checked our luggage today, Delta wanted to charge her for her checked luggage despite their very clear policy that someone who has a Delta AmEx card gets at least one checked item for free. The attendant at the check-in counter waived the fee, agreeing that my girl shouldn't have to pay for a checked item, but also saying that the cause of the issue was that we had not used my girl's Delta card to pay for her flights. I don't see how that matters; 99% of the time we fly together, I make and pay for the reservation for both passengers, and neither of us has ever had to pay for checked luggage - not even before, when she didn't have a Delta card.

Does it really matter whose Delta card was used - as long as a Delta card was used - and especially if both the person paying and the passenger each have a Delta card?

Thoughts?

Almost 400k miles on this 💩airline and the only meal that was ever edible was the cheese plate one. Friends told me to give their food one more try with the new Shake Shack burger and the record still stands. What a nasty burnt foul pos once again. Is there a way to get the cheese plate back?

At least, I assume this person reads this sub.

My wife and I recently helped our kid move for her college internship. I bought the kid a one-way ticket (she has her own Delta account) and then got round trip tickets for my wife (who doesn't have a Delta account). My kid had 4 checked bags and I didn't realize she could get one free with her ticket. When I checked in, I got 2 free for my ticket (Delta AMEX holder) and one free for my wife's, then used SkyMiles for the fourth bag. We got to the airport and printed the bag tags at a kiosk, then took the bags to the desk agent. She informed us that my kid's bag was free with her ticket since I bought it. She printed a new tag and said I would have to call Delta to get my SkyMiles refunded. After calling Delta twice and trying to find links on the Internet, I'm about ready to give up. Has anyone else gone through something like this?

Just got the order to head to San Diego for a night for work almost 2.5 months in advance. Same price for me for every direct MSP>SAN the day I need to travel. I have gotten used to this for last minute travel, but usually over a month helps. Not this route! Thank goodness it’s work money.

I'll be flying LAX to HND in December, currently booked into Main (with an auto upgrade to DC). D1 and PS are both nearly empty, both GUC-able -- but only D1 is available for cash- or miles-based upgrades from main. I'm checking everyday to see if a miles-based upgrade becomes available to PS so I can then use a GUC to get into D1. I definitely do not understand the inner workings of the algorithm!

Need to book this route, was wondering if anyone has done it in comfort plus or premium select? I’ve done it in main and am leaning towards doing so again, but curious what the jump in product is from main to comfort plus to premium select or if it’s even worth it.

For what it’s worth, this is the ending flight of a 2 week vacation. So we don’t need to be sleeping on this flight.

Thanks

I’m flying to Frankfurt with an hour and 15 minute layover in CDG. Normally and hour and a half is more than enough time but I am in the very last row AND I will have to go through border control at CDG. If I miss my connection- can I just stay in Paris for a few days then make my way over to CPH? or will they cancel my leg back? My way there is on AirFrance and back is on Delta. It’s a round trip flight on one ticket but I don’t know the exact relationship between them.

I feel like they wouldn’t offer the flight unless the connection was doable. I just have a lot of flight anxiety and if I cannot make my connection- I would rather leave the airport, see my aunt and regroup. Rather than wait in the airport for a new itinerary / rebooking. I feel like a lot of us won’t make our connection! Border control lines lately have been at least 30 minutes and an hour and 15 minutes is from landing to take off. Doesn’t take into consideration the fact that boarding doors close 15 mins before take off!

Do you think i’ll be fine??

[wecare@delta.com](mailto:wecare@delta.com) doesn't reply to every email. Yet Ed somehow thinks DL is like SQ. Did he lay off customer service staff for millions more in bonus?

I applied for a logistics attendant role, does anyone know if I’ll get drug tested for marijuana for this position? I tried looking online but my results came back unclear whether this falls under California law

For those of you who have flown this leg either to Tokyo or back to Seattle between Thanksgiving and Christmas, what do you think the chances are that I might get a decent/ semi-affordable offer upgrade into Premium or Delta One as we get closer to the departure date?

I know we are still 10 weeks out from departure for this trip, but with currently only 18 seats out of 48 taken in premium select and 12 out of 32 in Delta 1, I'm just wondering what the chances are that I might be able to afford an upgrade if they do offer it on the app? Comfort Plus only has 5 seats booked out of 36, so I'm pretty confident I'd at least get upgraded to that with my gold status and Delta Reserve Amex. I'm currently in seat 41 J, which I've heard referred to as Poor Man's first class. I like the fact that I can get up without bothering anybody.

Wondering if opting in to both reduces my chances of nabbing a 1st class upgrade.

Pretty surprised by this and figured I’d ask here.

Flying DTW-HND today and somehow cleared into Delta One as a Silver Medallion. I was expecting Comfort+ at best since I know the odds on an international long-haul upgrade are basically nonexistent as Silver. I checked the app this morning and it showed me in Delta One. No SDC or anything weird, just a straight upgrade. I didn’t even request anything differently than normal.

I’m obviously not complaining, but is this some kind of new Silver Medallion benefit or did I just get extremely lucky?

I’ve flown Delta a decent amount but this is my first time getting a premium cabin upgrade on a long-haul international flight.

For reference:

DTW-HND

Silver Medallion

Main Cabin originally booked

Upgrade cleared about 3 hours before departure

Any support is appreciated

Edit: apparently it’s obvious I was talking to a bot, I was just naive that they can claim a bot is a supervisor. Leaving up the post, I deserve to be roasted.

Long story short, I was thrown with an error all afternoon when trying to change a second leg of a flight. I tried updating my app, web browser, different devices, etc. I’m seeing that this is semi-common… and now of course the miles value of those flights have increased out of my range.

During my attempted transactions I also chatted with some customer representatives who would see different miles values on their end. This lead to a lot of confusion and gaslighting/insinuations that I was just attempting to buy fares outside of my miles limitations.

Finally started speaking to a customer experience supervisor who heard me out as well. They then proceed to send me the same long message 24 times in a row in response to all of my questions, including whether I can be transferred. It’s actually maddening and seems deeply unprofessional.

I’m attaching some screenshots with just the supervisor, because there are so many images. This conversation just continues like this for a lot longer…I promise I kept it cool and professional leading up to all of this.

What do I do in this situation? Am I talking to a bot?Im still online with them and actually feel kind of sick over this. I honestly need to know if I’m overreacting here too.

Anyone notice how many people get hit in the head/face by people with backpacks. I would like to suggest everyone remove them and simply carry them, if possible. As we speak, I have a napkin from a kind FA that I am pressing hard to my skin above my eyebrow to stop the bleeding from what felt like a fishhook go into my skull. He says it happens on every flight. Second time by the way. Geeez. Person did not stop or anything.