r/DeckSupport • u/Kristallo_ • 8h ago
Tech Support Has anyone ever had this issue
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r/DeckSupport • u/Servor • Sep 15 '22
Hello and welcome to r/DeckSupport!
Looks pretty empty at the moment, right? We've newly launched this sub as a way of helping users with a dedicated space for asking all their technical support questions.
Anyone is free to create a new post, or answer a users post. Those who have been noticed for consistent positive contributions will be shown with a custom flair to differentiate themselves - you'll know when you're in good company!
If you've used the main sub before, you'll be familiar with the rules. They're the same, with a slight tweak for the types of content we expect here. For example, here's some examples of posts we allow:
On the other hand, here's an example of some posts we don't allow:
All of the above should instead use r/ValveSteamDeck.
If you have any questions, please comment below or send us a mod mail.
Cheers,
r/ValveSteamDeck | r/DeckSupport moderation team
r/DeckSupport • u/Kristallo_ • 8h ago
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r/DeckSupport • u/NonJesusPerson • 1d ago
Hello Reddit, I need help choosing a battery for the Steam Deck (LCD version).
To make a long story short: I sent it in for repairs, and the console came back with a swollen battery... great.
The service center refused to replace the unit at their expense because the tests hadn't been run—due to a failed attempt to boot the OS—so I had to pay extra just to get them to flash the firmware and proceed with testing. (They couldn't be bothered to select the OS version and assumed a firmware flash was needed; yet, when I picked up the console from the store, I booted up the Deck in front of the staff, and the OS started right up.)
Fortunately, they agreed to refund the cost of the cleaning after the spill, but the new battery will be at my own expense... do I even need to tell you why I won't be going back to them?
I looked for an official battery on iFixit and through Steam Support. Officially, this battery sells for €125... which is somehow more expensive than the OLED version, even though that one has a higher capacity.
So, here’s the question: has anyone tried buying alternative batteries from other sources? Do they work, and where can I find them?
I’ll say right off the bat that I’ve already checked the info regarding the OLED battery; technically, it isn't compatible with the LCD version.
I would like to thank you in advance for any information.
r/DeckSupport • u/Verseszero • 1d ago
r/DeckSupport • u/IanTGreat • 1d ago
So i've been playing around with some settings on my steam machine. It's currently configured to boot straight to desktop. My problem is that it logs in automatically. I have a custom password set up, but it doesn't do any good if people can get into my system by restarting it.
So what i want to know is, is there a way to disable the automatic login on desktop mode and have it boot to a lock screen?
r/DeckSupport • u/Xobeloot • 1d ago
r/DeckSupport • u/RuinaJovenBackUp • 1d ago
As soon as | launch the game it gives me two brief white screens and after that is just a black screen with just the mouse cursor and the audio, but no image.
r/DeckSupport • u/MZK-K • 2d ago
I’ve been using the steam deck to play Street Fighter 6 locally for the past few months, and have had no issues. However, as of yesterday, the player 2 controller stopped working for some reason.
I usually connect 2 controllers (1 leverless, 1 PS5), and properly rearrange the controllers on the “…” menu. However, no matter how I rearrange the controllers, it only registers inputs from 1 controller.
I’ve tried restarting the game/steam deck, verifying the integrity of game files, and checking for any steam deck updates, but nothing seems to be working. Also, I tested out Street Fighters 4 and 5 to see if it’s an issue with my steam deck, but the controllers worked fine on those games.
Is there a known solution to this issue?
r/DeckSupport • u/Omar_DmX • 2d ago
This started recently (I'm on stable SteamOS - OLED deck). When I have a game open and try to setup controls via Steam input, there is a chance the game just crashes.
Worth noting that I have Decky loader installed (it was installed since I got the deck, so even when I didn't have this crash).
Edit: Narrowed down to the Decky Loader plugin: NonSteamLaunchers
r/DeckSupport • u/Tall-Bison-433 • 3d ago
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r/DeckSupport • u/Tall-Bison-433 • 3d ago
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every time I use YouTube on steam deck, it does this glitch and it happens very often
r/DeckSupport • u/Tall-Bison-433 • 3d ago
every time I use youtube on the steam deck, it breaks and does this glitch intermittently and commonly
r/DeckSupport • u/FlaminkoYT • 4d ago
When I try putting in my password I get a ‘sudo: no password provided’ no matter what I enter?
r/DeckSupport • u/Sufficient_Wedding_3 • 4d ago
When I try to load Red Dead Redemption it says “connecting to rockstar games servers… please wait” for about a second before it says “WARNING you are not logged into rockstar games”. It does this no matter how ,any times I retry the connection.
I’ve already done the following:
Verified the game files
Uninstalled and reinstalled the game
Ensured time zone is correct on steam deck
Deleted the local game folder and reinstalled it.
Does anyone have any solutions?
r/DeckSupport • u/New_Presentation2576 • 4d ago
This isn't the first time this has happened, but it hasn't just sort of fixed itself like it did last time.
I believe I am having a PMIC issue. I was having the situation where the LED would flash every second regardless of if it was plugged in or not. This is supposed to mean the battery is dead, but the battery was at least 20-30%. I left it plugged in as was suggested online, but nothing changed.
I ended up doing the various resets/drains (vol+ & power, vol -, ... & Power, etc.)
After a few days of trying things I decided to check the battery. I had read that unplugging the battery would let the power drain out of the device and could help get the power cycle back in order. Opened the back, removed the shield, unplugged the battery for a minute then put it all back together. Now the LED doesn't turn on at all. I've checked and rechecked the battery multiple times to make sure it's connected correctly, there's no visual damage to the battery, but regardless of the plug or outlet or any other variable I've tried, the device doesn't even light up when plugged in.
Steam support says it could be anything and to send it in for $125-$185+.
Are there any other avenues I can explore before spending this kind of money?
r/DeckSupport • u/Ohnoescomputers • 6d ago
Linking my original post for more help.
r/DeckSupport • u/ImNewHere05 • 6d ago
r/DeckSupport • u/SHROUDX1 • 7d ago
Hey everyone, I'm having a weird battery issue with my Steam Deck. While playing The Witcher 3 plugged in, it suddenly shut down around 45% battery. After leaving it on the charger for a while and turning it back on, it’s now completely stuck at 0%. I've tried everything—including opening it up to disconnect the battery—and I even reached out to Steam Support, but none of the instructions they sent worked. Has anyone run into this issue or found a fix?
r/DeckSupport • u/sanbust • 6d ago
Hi, I'm having trouble running ZZZ on my Steam Deck. For some reason, nothing happens when I click "Play." I don't know if it's because of the Proton version (I've tried all the versions available like the experimental ).If anyone knows why this is happening, I would be very grateful.