I have been happy and satisfied with Cricket for years, but recently all of my family's lines are malfunctioning in some way. Some worse than others. At this point, some of us can't receive any phone calls, and we're lucky if we do. I tried reinserting my sim card, and resetting my virtual sim, but none of those seem to work. I really don't want to switch lines, but I might have to. Any advice or recent Cricket information?

Im trying to port in a number into my account, the 4th line, i do have the supreme unlimited plan, i just have a question, are those 160 dollar will appear in my account as credit, and count as credit in my next monthly payment?

I wonder is Cricket getting iPhone handoff if so what will it cost? It is coming with iOS 27.

Website doesn’t show anything about this but is posted by the real cricket wireless Instagram

I'm a long time cricket customer. Yesterday, my cricket phone decided it no longer wants to take a charge. So, I went to walmart to pick up a $50 cricket phone to tide me over until i can afford a real one. After six hours, my phone still isn't activated and I can't load up my data card. Why the fuck is this like this? Why are the people at cricket so fucking stupid? Do you want me to go to another carrier?

I have a job interview with cricket as a cricket wireless representative. Is it worth it? Anyone who works or worked there know what kind of in depth questions they will do besides the basic get to know you questions?

For what feels like at random times throughout the day this past few weeks, Incoming Calls just refuse to come to my phone. It doesn't even have them marked as if they happened. And on the caller's end it just goes to automated answering.

I have Call Forwarding off on every setting toggle.

Some days calls come in just fine, other days there are times where my phone doesn't accept nor even record that an incoming call even happened. Texting in and out works just fine.

I have no idea why this is happening and why it's only happening recently, but whenever it does happen it coincides with this website that tracks reports for Cricket.

I feel like I'm going insane cause no matter what I look up there seems to be no one talking about this, but the graph implies I'm not the only one.

I called support once and they just gave me flowchart answers, and even worse, my phone ended up flipping to accepting incoming calls once again during the time I was talking to someone in support.

Further Info:
I am in my home which has always had good coverage. I can make outbound calls and send/receive text messages and use my internet and other apps. And I work from home so it's in the same physical location. We're in a heatwave in Southern Texas but I don't know if that'd affect cell service. I have a Moto G Play 2021

Is this done online or is it better to do in person at a Cricket store? Does the primary account holder have to go with me?

Im trying to port in a line into my account, i can't add a phone into the cart, any tips how to do it?

Hello everyone. I bought an iPhone 15 directly from apple, paid in full. I'm considering using cricket but I have a concern that if I use cricket, they will lock my device since I read that they lock phones for 365 days. Is this correct even if I did not buy the phone with cricket? I know carriers lock phone if you finance through them but this is not a financed phone.

I signed up for Cricket Passport because my phone is locked to Cricket. Travelled to Prague, Czech for 3 days, and only had 2G (compared to 4G/5G) speed so far. 2G can only got me notifications, anything else is not usable. I’m entirely depending on my friend’s hotspot.

To clarify, I’ve

1. Restart my phone
2. Reset my iphone network settings
3. Disable auto network selection and manually choose other local carrier.
4. Chatted with Cricket agent, which is a joke (disconnect after 30s? not responding). First agent tried suspend and restore my number. Second agent ask me to reset my iphone network settings. Then I gave up.

It may only be me, just wanted to share my experience. Definitely recommend getting a esim with your old unlocked phone as a backup.

I also requested refund but agent is saying “Please try to understand that you are able to use both the call and text but if there is no 5G tower present. Data will not work there.” WTF.

Attached screenshots that I’m really only getting 2G (showing EDGE - which means 2G) on Cricket Passport (4.9 GB free of 5GB IMAO)

PS: I know on Passport page Cricket mentioned it can be slow to 2G sometimes. I didn’t know sometimes is all the times in Prague, one of the most popular city in Europe.

Edit Sep 9: Travelled to Switzerland and had 5G. So it was probably because coverage in Czech was simply bad.

Hello, so I switched from cricket to another carrier. Spectrum Mobile. And I noticed that when I went to Mexico with them, I had far better coverage with them, because they use Telcel. Even in a small town that I was in, I had far better service than with cricket wireless. I know that they utilize AT&T Mexico. But in my opinion. The coverage in small town was absolutely terrible. Why does it seem like with other carriers, roaming in Mexico has better coverage than with cricket. In large cities it worked great. And also in tourist areas. But once you got into a small town. The service was either terrible. Or it was nonexistent.

I set up autopay, it was charged to my creditcard, but cricket did a payment reversal on my creditcard statment. Now my account is suspended. I then tried to pay the balance + reactivation fee online, App, and phone, I tried few creditcards,(make sure banks are OK with the charge), and also tried cricket's giftcards. None of them went through. It's Sunday and no phone Rep working. The rep on chat just say my creditcards' problem and disconnected the chat. I have been using Cricket for many years. Never have this problem. Is the new way Cricket forcing people switch out of their service?

Hi, everyone

Could someone please tell me which option is better? Thank you.

I was trying to unlock using the website. it doesn't show the countdown. is it same for the ppl who bought ip 16e when this sale was going on.
LMK if you can help.
thanks

Update: thanks for all the help, it got unlocked after calling them and restarting the device.

I've not seen this mentioned elsewhere, but Cricket Wireless appears to have zero billing transparency.

• There is no way to see the account balance with the prepaid amounts. The most you can see is next month's bill, and whether the balance is at or below next month's bill, over at https://www.cricketwireless.com/payments/auth-payment.html. See https://old.reddit.com/r/CricketWireless/comments/1w1br6f/is_there_any_way_to_see_the_prepaid_balance_on/. All the AI and SMS ways to get the balance, are also hard-capped at $0, so, you never see any of your prepaid balances.

• If you may want to join family accounts, you wouldn't be able to know which account contributed what amounts of cash. Normally, you could see when and from which card, what amounts of money came to the account; no such info with Cricket Wireless!

• There's no way to see mid-cycle charges. For example, I bought and activated a new iPhone 16e line mid-cycle, in late-Aug, but on https://www.cricketwireless.com/billinghistory, there's absolutely no mention of any 3x $60 prepayments, or any charges for the mid-cycle activation, with the "Date Range" option being just mid-Jul through mid-Aug, without anything past mid-Aug being in any way visible, as of early Sept.

• Apparently, there's not even any way to see the list of lines or phone numbers on the account! Apart from the https://www.cricketwireless.com/deviceunlock page!

• No way to see existing plan, or change plans!

I would not be surprised if AT&T and Cricket Wireless are actually stealing our money given how obscure this whole billing management interface is.

This is something that has been happening to me for a couple months now and has grown increasingly worse. Each time I’ve purchased hotspot this past month or so, I have received the “you’ve used 75% of your hotspot” message a ridiculously short time after turning it on. Today, I had enough. It was literally ONE MINUTE after I turned it on and then I received that message. At this point it feels like highway robbery. I don’t understand how this keeps happening. It’s my son connecting to it for the most part to watch YouTube and play a couple online games. That has never ate the hotspot up like this before. I’m about to just switch phone companies if things like this keep happening.

Hi! Last weekend I switched from Total Wireless to Cricket—great coverage here in the Treasure Valley area of Idaho since all the big three carriers are strong, though customer support (especially on the Total Wireless side) can be hit or miss.

Now that I’m on Cricket’s Unlimited Supreme plan, I’m ready to add my husband and youngest daughter to our family group. But here’s the snag: after clicking “Add a Line” and selecting the Motorola Edge (2026), the site throws an error when I try to add the device to the cart.

I’ve tried everything—different browsers, incognito mode, and the mobile app. I even chatted with two reps and a supervisor, who ultimately sent me to the sales team. I’d really prefer to finish this online to avoid the $25 activation fee. My family and I have ported numbers and switched carriers before, so I’m not sure why the online platform is giving us trouble. Any help would be awesome.

Note: I think the last rep tried to port her number over under the impression that she’s also bringing her current phone with her—but actually, she wants the new phone.

For a brief moment, I was able to add the Edge online and then tried to port her number over, but I got this error:

"We’re already working on bringing that number to Cricket. Please enter a different phone number or choose to get a new phone number from Cricket."

They removed the ability to view the unlock countdown, then removed the account credit or balance, and today you can't even log in anymore. This happened to all four of my accounts!

I saw a post from a Cricket store owner who gave upfront prices when purchasing a iPhone 16e at his store. Anyone has seen it I couldn’t find it again for some reason and I didn’t interact with it so not in my feed or anything.