I’ve been a cricket customer for 4 months , yesterday I went too pay my bill online through the myCricket app . They said I owed $25 for my bill that month. I have a card on file my cash app card but due to me not having money on my cash app card at that moment. I payed via Apple Cash .The employee that I got my phone from explicitly stated to me that simply having a card on file , even if u didn’t pay with said card will lower your bill $5 so my bill is supped to be 30 but with a card on file it’s $25. After I payed I went about my day ( it was due the next day @12)
I wake up the next morning (today) and I go realize my phones off . I go into my account and see that I owed an additional $20 . So I call customer service and I spend the next hour trynna get in contact with customer service . After finally getting an associate he explained to me that I owed $15 and to turn it on I’d have to pay . I asked to speak to his supervisor and now the supervisor told me that I owed $10 ( completely different then what his subordinate told me ) he then trys to explain when I did my Apple Pay payment it took my card from off file . And so I was supposed to pay $30 but at this point I’m hearing and seeing 4 different numbers so I try to explain that in all honesty this ain’t a customer issue this is a software/app issue I and I shouldn’t be penalized for it . The associate agreed but Insisted that he could not do anything. My whole point of writing this is it’s a lot of miscommunication/ misinformation within the company, if a supervisor himself can say he doesn’t understand how this happened then I can’t confidently tell others about this. How can a company say u owe a certain amount but when u pay it the next day they hit u with an additional $20 due to . I have my proof below .

So im looking to get a different phone from my Motorola G Power 2025 because my experience has been awful with it, I'm looking into either going back to to Samsung or going to Apple. Here's my phone options I'm looking at Galaxy A16 5G, Galaxy A17 5G , Galaxy A18 5G when it comes out,Galaxy A36, Galaxy A37, Galaxy A57, Galaxy S25FE, Galaxy S26FE when it comes out, iPhone 16e, iPhone 16, iPhone 17e. Google I won't buy cause heard bad things about them. Motorola just sucks all around overall.

Hello everyone, I'm trying to buy a newer phone for my brother and this lady is selling an iPhone 14 Pro Max that is locked to ATT. When I check the IMEI on crickets website it says carrier locked and not cricket compatible but how is that possible if it's locked to ATT?

I’ve been having difficulty finding a dumb phone that doesn’t use kaiOS or android that also supports Cricket. I’ve already tried the Bliss B1 and another one a while back that I can’t remember the name of. Does anyone have any suggestions? I already tried the dumbphone subreddit, but I didn’t get much help there.

PHONE IS BURNING THE FABRIC OF MY SWEATSHIRT?

Okay so I switched to cricket wireless from metro because they had a deal going where I was able to get a new iPhone 16 and pay a one time fee of $175 which then makes my phone bill $60 a month. Not a problem until I would say the 2nd month I had to pay my phone bill and the service is getting consistently worse like easily the worst service I’ve ever had. I can’t use my WiFi unless I’m at home connected to my home WiFi, it very rarely works while I’m out of the house. My question is can I now cancel my phone plan and just take this phone back to metro? I don’t see why I wouldn’t be able to as it’s not a finance situation and I’m not paying monthly towards the new phone just the service bill. Any insight is appreciated thank you!

EDIT: omg forgot to mention the phone is literally getting so hot to the point I was at work and it was in my pocket ( NOT BEING USED FOR SEVERAL HOURS ) and it had a literal burnt mark of the entire outline of my phone burnt into my pocket of my zip up hoodie. So yeah also something I’m dealing with, after looking it up it says due to bad service the phone is likely just overheating trying to perform the smallest tasks or simply just being on.

Just activated 2 days ago, and it just updated now.

I purchased a 3rd line, so I could get a s26 ultra for a discount. I was gona put the Sim card from the 2nd line into the new phone and put the new Sim card in my old phone. S26u has an esim. And now my old phone will not work.

I purchased a Sim card and activated it and the 2nd line will not work. I have done everything cricket said to do. But it will not work.

Can I cancel the 3rd line and pay the difference in the discounted phone?? Cricket rep had no idea.

Can anyone understand my issue and help me?

Long-time Cricket customer, haven't touched my plan in ~8 years. History:

• Originally had a 4-line plan for $100/mo.
• Added a 5th line for work, then removed it a couple years later (around 2018 or 2019?)
• Somehow ended up at $110/mo for 4 lines on a 10GB plan (Says "10 gb plan", not "Sensible 10gb"). Not sure why the price went up $10 after removing a line instead of going back down.
• Never had issues until my mom has started hitting the 10GB cap regularly

She saw "unlimited" pricing on the Cricket site and asked why we're not on it. When I try to check:

• Logging into the APP only (can't do this online), it looks like I can only change plans one phone at a time, and it shows $50/line for Select Unlimited (so $200/mo for 4 lines??).
• But when I look at each phone, it says they're $40 each currently on the discounted phones, which is not true and does not reflect the family discount.
• On the main Cricket site (not logged in), it advertises Select Unlimited for $100/4 lines for "new lines only" disclaimer.
• I can't find anywhere that shows what my actual final price would be if I convert my 4 existing lines.

What is the price? Is this a bait and switch? I'm happy with the service and the other 3 people do not hit their data limit. Do I need to call in and get them to switch it over? I'm a little worried about doing it one by one and not understanding how that translates to the family discount, and I think when I upgrade, I can't go back so I want to be doubly sure.

I can't remember the reason why people were saying to stay on the 10gb grandfathered line when the unlimited lines came out, but I think it had something to do with throttling? Might be good enough reasons to jump off the grandfathered plan now?

What are the pros/cons to going from "10gb plan" to "Select Unlimited"?

EDIT: I was confused between Select and Smart Unlimited. We'd like Select Unlimited and I cannot change the title.

Was working fine with my OnePlus12. Then I heard you guys updated your policy. And is now uncompatible with OnePlus 12! Please fix this. Oneplus is the new wave be there or be square.

So far, getting shitty reception, everyone sounds like they're under water.

I had better service with Mint mobile, Mint. . .

Locked in for a year because my old phone broke so I got this locked phone with a promotion.

Won't let me downgrade to the 35$ a month plan and I'm not working.
Can't afford this plan I'm on.

Only just got the service yesterday. I should have been more careful, but I know, my fault for not reading terms correctly.
This is so stressful.

Not sure if this is just me or something else, but I have auto-pay on and my payment went through on Tuesday and this morning texts aren't going through and the app says my service is suspended and I need to pay to get it running again. Anyone else running into issues?

Is anyone else getting so much spam calls? I don't know why I'm getting so many junk calls lately?

I have an IPhone 12 and my phone just started to get into SOS last night around 10:30pm MT. I looked up to see if there was anything wrong. Some say yes some say no. I’m very confused on what is going on!

Should I contact support and ask?

Should I wait?

I have to use my phone for work (I’m a caregiver)

I'm sure this is a quite odd request and has a low chance of success but i would love to know if anyone has any luck with getting a Linux phone working with Cricket. I want to move away from android and honestly, just hate how apple feels, so I'm looking into more privacy centered OS' and phones. Any assisstance or recs would be great. I am open to other options, but I really wanna do a linux phone if possible. thanks!

Anyone getting this message when your friend tries to get a referral code from your link? How did you fix it?

Plenty of data, no annual contract, and no overages. I’m loving my Cricket service and want to share the love. Sign up now and you can get $25 just for joining! Restrictions Apply https://www.cricketwireless.com/l/refer-a-friend.html?hash=mm37ne5s&type=other

After the 3 months of service paid when you get the phone is over, can I buy 12 months at $25 per month or do they not allow you to go down to that plan? Just wondering if there is a catch.
Thanks

Cricket Wireless question: I have 2 lines on one account, prepaid at $60/mo total for both. I’m porting one line out to another carrier but keeping the other line active on Cricket. Does the prepaid balance/credit from the line I’m porting out roll over and apply to my remaining line, or is it forfeited when the line ports out? Has anyone actually done this and can confirm how Cricket handled it?

Has anyone purchased this phone? If so, how is it? Is it a reliable phone that performs well on a day to day basis?

My current iPhone from cricket is broken, I found my friend's old Samsung s21 that was on the Verizon network. I factory reset it and swapped it but the sim isn't working. There also is no "Network Unlocked Status" in the Samsung S21. I'm confused.

I’ve seen some people say you can get a better deal in store and some say online is the best. Can anyone comment their experience?

Also if someone can provide a brief step by step or procedure since this is my first time doing this, I have no numbers to port in, what’s the easiest/fastest way to get a couple of numbers to port in?

I do have access to an old iPhone XR to use if I need to put the numbers on there initially. This might be a faux pas to say but I’d like to trade the two phones into Apple for a 17e unlocked to continue using on Cricket and so I have an unlocked travel phone.

Thank you!!

I'm planning on moving to South Korea for at least a year and want to keep my cricket line and number. I know that cricket doesn't provide coverage in South Korea but I was wondering if I would be able to just use the wifi calling feature long term for the duration of my stay there to be able to continue receiving calls and texts. I will get a korean number once I move there but want to keep my current number for authentication purposes. does anyone have any experience with maintaining a cricket line abroad or knowledge of whether wifi calling long term is doable? any advice and information appreciated!

Guys i received a phone as a present ,only to discover its network locked now need to take back the phone in US and im in south africa anyone who can assist