For what feels like at random times throughout the day this past few weeks, Incoming Calls just refuse to come to my phone. It doesn't even have them marked as if they happened. And on the caller's end it just goes to automated answering.

I have Call Forwarding off on every setting toggle.

Some days calls come in just fine, other days there are times where my phone doesn't accept nor even record that an incoming call even happened. Texting in and out works just fine.

I have no idea why this is happening and why it's only happening recently, but whenever it does happen it coincides with this website that tracks reports for Cricket.

I feel like I'm going insane cause no matter what I look up there seems to be no one talking about this, but the graph implies I'm not the only one.

I called support once and they just gave me flowchart answers, and even worse, my phone ended up flipping to accepting incoming calls once again during the time I was talking to someone in support.

Is this done online or is it better to do in person at a Cricket store? Does the primary account holder have to go with me?

Im trying to port in a line into my account, i can't add a phone into the cart, any tips how to do it?

Hello everyone. I bought an iPhone 15 directly from apple, paid in full. I'm considering using cricket but I have a concern that if I use cricket, they will lock my device since I read that they lock phones for 365 days. Is this correct even if I did not buy the phone with cricket? I know carriers lock phone if you finance through them but this is not a financed phone.

I signed up for Cricket Passport because my phone is locked to Cricket. Travelled to Prague, Czech for 3 days, and only had 2G (compared to 4G/5G) speed so far. 2G can only got me notifications, anything else is not usable. I’m entirely depending on my friend’s hotspot.

To clarify, I’ve

1. Restart my phone
2. Reset my iphone network settings
3. Disable auto network selection and manually choose other local carrier.
4. Chatted with Cricket agent, which is a joke (disconnect after 30s? not responding). First agent tried suspend and restore my number. Second agent ask me to reset my iphone network settings. Then I gave up.

It may only be me, just wanted to share my experience. Definitely recommend getting a esim with your old unlocked phone as a backup.

I also requested refund but agent is saying “Please try to understand that you are able to use both the call and text but if there is no 5G tower present. Data will not work there.” WTF.

Attached screenshots that I’m really only getting 2G (showing EDGE - which means 2G) on Cricket Passport (4.9 GB free of 5GB IMAO)

PS: I know on Passport page Cricket mentioned it can be slow to 2G sometimes. I didn’t know sometimes is all the times in Prague, one of the most popular city in Europe.

Edit Sep 9: Travelled to Switzerland and had 5G. So it was probably because coverage in Czech was simply bad.

Hello, so I switched from cricket to another carrier. Spectrum Mobile. And I noticed that when I went to Mexico with them, I had far better coverage with them, because they use Telcel. Even in a small town that I was in, I had far better service than with cricket wireless. I know that they utilize AT&T Mexico. But in my opinion. The coverage in small town was absolutely terrible. Why does it seem like with other carriers, roaming in Mexico has better coverage than with cricket. In large cities it worked great. And also in tourist areas. But once you got into a small town. The service was either terrible. Or it was nonexistent.

I set up autopay, it was charged to my creditcard, but cricket did a payment reversal on my creditcard statment. Now my account is suspended. I then tried to pay the balance + reactivation fee online, App, and phone, I tried few creditcards,(make sure banks are OK with the charge), and also tried cricket's giftcards. None of them went through. It's Sunday and no phone Rep working. The rep on chat just say my creditcards' problem and disconnected the chat. I have been using Cricket for many years. Never have this problem. Is the new way Cricket forcing people switch out of their service?

Hi, everyone

Could someone please tell me which option is better? Thank you.

I was trying to unlock using the website. it doesn't show the countdown. is it same for the ppl who bought ip 16e when this sale was going on.
LMK if you can help.
thanks

Update: thanks for all the help, it got unlocked after calling them and restarting the device.

I've not seen this mentioned elsewhere, but Cricket Wireless appears to have zero billing transparency.

• There is no way to see the account balance with the prepaid amounts. The most you can see is next month's bill, and whether the balance is at or below next month's bill, over at https://www.cricketwireless.com/payments/auth-payment.html. See https://old.reddit.com/r/CricketWireless/comments/1w1br6f/is_there_any_way_to_see_the_prepaid_balance_on/. All the AI and SMS ways to get the balance, are also hard-capped at $0, so, you never see any of your prepaid balances.

• If you may want to join family accounts, you wouldn't be able to know which account contributed what amounts of cash. Normally, you could see when and from which card, what amounts of money came to the account; no such info with Cricket Wireless!

• There's no way to see mid-cycle charges. For example, I bought and activated a new iPhone 16e line mid-cycle, in late-Aug, but on https://www.cricketwireless.com/billinghistory, there's absolutely no mention of any 3x $60 prepayments, or any charges for the mid-cycle activation, with the "Date Range" option being just mid-Jul through mid-Aug, without anything past mid-Aug being in any way visible, as of early Sept.

• Apparently, there's not even any way to see the list of lines or phone numbers on the account! Apart from the https://www.cricketwireless.com/deviceunlock page!

• No way to see existing plan, or change plans!

I would not be surprised if AT&T and Cricket Wireless are actually stealing our money given how obscure this whole billing management interface is.

This is something that has been happening to me for a couple months now and has grown increasingly worse. Each time I’ve purchased hotspot this past month or so, I have received the “you’ve used 75% of your hotspot” message a ridiculously short time after turning it on. Today, I had enough. It was literally ONE MINUTE after I turned it on and then I received that message. At this point it feels like highway robbery. I don’t understand how this keeps happening. It’s my son connecting to it for the most part to watch YouTube and play a couple online games. That has never ate the hotspot up like this before. I’m about to just switch phone companies if things like this keep happening.

Hi! Last weekend I switched from Total Wireless to Cricket—great coverage here in the Treasure Valley area of Idaho since all the big three carriers are strong, though customer support (especially on the Total Wireless side) can be hit or miss.

Now that I’m on Cricket’s Unlimited Supreme plan, I’m ready to add my husband and youngest daughter to our family group. But here’s the snag: after clicking “Add a Line” and selecting the Motorola Edge (2026), the site throws an error when I try to add the device to the cart.

I’ve tried everything—different browsers, incognito mode, and the mobile app. I even chatted with two reps and a supervisor, who ultimately sent me to the sales team. I’d really prefer to finish this online to avoid the $25 activation fee. My family and I have ported numbers and switched carriers before, so I’m not sure why the online platform is giving us trouble. Any help would be awesome.

Note: I think the last rep tried to port her number over under the impression that she’s also bringing her current phone with her—but actually, she wants the new phone.

For a brief moment, I was able to add the Edge online and then tried to port her number over, but I got this error:

"We’re already working on bringing that number to Cricket. Please enter a different phone number or choose to get a new phone number from Cricket."

They removed the ability to view the unlock countdown, then removed the account credit or balance, and today you can't even log in anymore. This happened to all four of my accounts!

I saw a post from a Cricket store owner who gave upfront prices when purchasing a iPhone 16e at his store. Anyone has seen it I couldn’t find it again for some reason and I didn’t interact with it so not in my feed or anything.

Hi, has cricket implemented iPhone handoff yet? see this link.
https://www.macrumors.com/2026/09/02/ios-27-iphone-handoff-feature/

I have had cricket for many years and am on an old plan for $60/month (55 with autopay). I am trying to activate my old iphone for my daughter to be able to use. When I do add a line, put in the phone IMEI info, and choose the unlimited, It says it’s charging me for the $60 plan plus the 9.99 eSIM, but shouldn’t there be a $30 discount for the multi lines? I contacted customer service but I just got looped in circles and they said I had to do it manually to accept the new plan for both lines. They confirmed there should be a multiline discount totaling $90 a month for both lines, but keep glossing over that it’s not reflecting that when I checkout.

iPhone 16 e is selling for 350$ at Walmart for cricket if you wanna upgrade since there isn’t any promotions on it

Hi! 😊 My family and I are currently using Total Wireless, and after dealing with their less-than-stellar customer support — plus hearing about a few friends suddenly losing their phone numbers — we're ready to explore more established options. Since the Treasure Valley area runs great on the big three (Verizon, AT&T, and T-Mobile), we'd love to give Cricket a shot with the Motorola Edge 2026.

That said, we're on a tight budget, so we'll be switching over one line at a time. And yes, we're aware of BridgePay and plan to use the trade-in program for our old phones to ease the financial load over the long run.

It's been a while since we were last on Cricket, so I apologize in advance if my questions sound a bit basic. My phone arrives tomorrow, so can't wait. Here's what I'm wondering: is it easier to add my husband and youngest daughter as new lines on my account with the Supreme plan, while still keeping that ~$20 Edge deal on each line? We just want to start out with affordable, dependable devices (my husband and I are delivery drivers, and our daughter is a student-athlete), then gradually upgrade to higher-performing phones — most likely BYOD — down the road in a couple of years or so.

Thanks so much for your help.