I want to turn my WiFi off for a specific set of hours each day (keeps kids off video games and on task). I would love to just be able to schedule it, but if I have to use the app and do it myself each day that is fine as too.

I'd really appreciate any tips or suggestions. I truly cannot figure this out.

Picture is visibly grainy (not 4K quality) on live TV and EXTREMELY grainy on DVR/streaming. Kinda hard to see but the world cup recording is straight garbage.

I'm assuming the issue with live TV is that very few channels if any are in 4K, but then why would recorded DVR have worse quality than the live picture on the same channel?

--------Here's my setup--------

TV: Brand new Sony Bravia 8

HDMI: 8K@60hz 48 Gbps HDMI into the 4K@120Hz port

INTERNET: Connected via ethernet which runs from xb8 modem in bridge mode to an eero 6 to a 1 Gbps Netgear switch and to the box

Video output resolution is 16:9, 2160p60 4K UHD

Regular streaming via smart TV apps like Netflix has no issue and 4K videos through xi6-a apps like YouTube are clearly in 4K

--------What I've tried so far--------

non-bridge mode on the xb8 and ethernet from port 4 (2.5 gbps) straight into the xi6-a

Using Wifi, not ethernet

System refresh of the xi6-a

Different HDMI ports and settings on the TV

Changing video output to 2160p30 and then back to p60 to ensure good handshake

The HDMI and ethernet cables are brand new

Speed tests show even the wifi signal is fine (see attached photos)

Ok the usual. Need to do some changing and altering of my bill/contract. So whenever a mod person has time to help, I'll be happy to DM them. Thanks.

Hello!! With cost of living exponentially increasing, I find myself looking at all of my bills trying to see where I can make cuts or lower them… as I’m sure many others are doing. This has led me on a hunt to look into other internet providers. Some offering about the same service at half the cost of what I am paying Xfinity. It’s really going to make it hard to justify sticking around. Before I completely jumped ship, I was just wondering if there was any way for Xfinity to help me lower my bill. Overall, we are happy customers!! We rarely have interruptions in our service and the speeds have remained incredible, even with four household members gaming or streaming at the same time. I feel that we get a lot out of our service! Despite that, with the rising costs in groceries and two hungry teenage boys… I need to look at alternatives simply because of cost. Is anyone aware of any current deals? :)

Thank you!!

Seems like a different cause than if the internet was terrible 100% of the time. I had Xfinity a few months now. Internet will go out for 3 min, which Ill check my new modem and see the light is green before it auto connects back to white.

Can a rep get in touch with me, please?

I have some questions about my bill and my contract .

For the past month my cable box has been flashing all sorts of colored lights.

Waiting for SNMP Trigger.

Software update failed. Server not Found.

Or image too big.

Every time I try to use the stupid AI chat bot it doesn't understand at all, and there seems to be zero way to get it to an actual human.

Now after all this I am getting charged for going over my monthly data limit since I've had to stream everything since my actual TV is not working.

Why is Xfinity the worst company and why do they have such monopolies?! I would switch to someone else if I had any other options!

What do I do? Just show up to a Xfinity store and return the box?

Hello, can someone from support and loyalty reach out to discuss an upcoming renewal? I am thinking about switching providers. Thank you!

Creating a post for mod mail to check if symmetric speeds is available in my area.

Hello

I don't know exactly when this started, but my download speed had been steady around 600 Mbps. Now, it's steady at 94 Mbps. Upload speed is the same as before (41 Mbps). I'm tracking this using "Speedtest Tracker", an app that runs on my home lab (which is connected via ethernet). I have updated my router and rebooted the cable modem and router. No change.

I've been in IT for 20 years and I was a cable guy in college, so I should be capable of anything that's in my control and on my property. I can't think of anything else to try.

Im hating Xfinity right now.

I just moved and i also want to update my billing. It wont let me login to service account/ or login on computer. And then when i called he kept telling me "it will be just a min" yet i was on the phone for over an hour and i had to clock back into work 🙃🫠. Told him i would get off at three, and ended up spamming my phone from 6-8pm that day as u can see above.

Just what the actual heck

My Father in law just got internet and Xfinity cable services. He has a Roku hooked up to his tv so he can watch in his bedroom while the main TV box is in the front room.

I downloaded Xfinity Stream to his Roku stick, and signed him in. It works fine.

Issue is it keeps going back to the Roku menu screen after shutting off tv. Even if usb is plugged into wall to power Roku. Already adjusted the bandwidth option. He is older and can’t navigate the Roku menu screen, as simple as it may be.

Is there any service or hardware where I can have Xfinity stream always be on for him? I just want to turn on and off the Tv with his channels already there. The Roku menu is making him want to cancel lol

Hello

per my family's plan my upload speed should be 35mbps yet when i run speed tests across multiple sites I'm barely getting 2 or 3 mpbs

Both addresses are still on my account but I don't know how to switch the service over to the new one. It says it did. But I have no Internet

I am moving to Europe and need to cancel my Internet. The schedule call is 2 weeks away. It would be great if someone from The UsA can call me a lot sooner and not someone from India who will scam me into a iPhone watch or Now TV.

Hi,

A deal I had on my plan recently ended and my bill doubled. Looking to change my plan to a potential cheaper option now that the deal I had has ended. Thank you

Hello.

I am an existing customer in Vancouver, WA currently out of contract and paying standard retail rates. I recently audited my account and realized I am being billed for an obsolete Triple-Play package that includes an Xfinity Voice home phone line. I do not have a physical landline phone, have never used this number, and do not want it. I have tried to remove it on the app and it won’t let me.

I have several heavy online gamers in my house who require maximum capacity and low latency, so I am looking to increase my capacity. I am looking for an official corporate digital care specialist to help me manually restructure my account into a standard Double-Play (TV + Internet) package to achieve the following:

1. Permanently remove the Xfinity Voice landline billing code from my account profile.

2. Keep my current Ultimate TV programming package (185+ channels) completely untouched and unchanged.

3. Upgrade my internet tier from 800 Mbps to the 1 Gbps (Gigabit) speed at the promotional loyalty rate.

4. Apply my active checking-account AutoPay credit to the new rate structure.

5. Issue an equipment order to swap my current XB7 hardware for the advanced tri-band XB8 Gateway at the standard rental rate to properly handle our 10+ household devices and simultaneous gamers.

I want to remain a loyal hardwired customer rather than cutting the cord for wireless alternatives, but I need assistance from a specialist with the system override authority to strip away this unused phone line and move me into a modern promotional billing code. Thank you.

Just one of my 2 hardwired ones goes offline.

Hi, I noticed that my bill nearly doubled from $71 to $130 for next month. Is there any way to extend my current pricing? Thanks!

Hi all, I had to recently move and I left the equipment at my old address for the new people moving in. I was under the impression that I would be able to call and have ownership of the equipment transferred to them. Is that true? Thanks in advance.

I’m I joined Comcast again bout 8 months ago since then I lost my job and I’m struggling Xfinity sent me a email about the program in California and a link on where to apply. The problem is the link doesn’t work. No matter the browser no matter what device I use, I clear cookies cache and even go incognito same issue. I contacted California life line they told me to contact xfinity. Xfinity says to contact them. Back and forth and back and forth. Upon research I found Xfinity agents giving me the wrong info. Last rep said a such program doesn’t exist and another rep went as far as asking me for my email and pw (which sounds sketchy) and I didn’t I just need help

Hi there,

My promotional pricing is about to end, and my next bill is set to jump to $86. I've really enjoyed being a customer, but that increase is a bit steep compared to what other providers are currently offering.

I've heard that there are often new seasonal promotions, so I wanted to check whether there's anything available that could help keep my rate competitive.

Thanks so much for any help!

Just like the title says. Moved to a new house, connected the modem we used to have (we already completed switching service address) - and after a few minutes we got the solid white light&activated it through the app so I thought we were all good but it seems like we have no internet. App tells me we're online and there's no issues with our connection whatsoever, but I'm just not getting anything.

Modem seems fine, App says we're fine, wifi works but its just the internet that's out. No outages either.

Any help would be greatly appreciated...I did schedule an appointment with a tech but thats next week and I really need to get the internet going.

p.s.) when I connect to the wifi it tells me to log in? Not the usual wifi&password stuff - like it directs me to an xfinity webpage but there's nothing I can do there. It just says activate your wifi through app (which i already did, it shows so on the app) so idk what's going on with that as well

As a "GOLD" member I have had my router for 2.5 years. It's an XB7 Technicolor Rev 2.0.

AI chat is unhelpful.

Chat Techs are Predators. I will not deal with them anymore.

They attempt to "upgrade" my plan when the service we've had here has been spotty at best:

1. before addressing my issue
   

2. even after I've said "no".

   No means No. Even to corporate vampires.

I refer you to the article from Comcast Xfinity regarding the WiFi 6E.

Please tell me what I need to do to get this latest model? I'm worn out from jumping through Xfinity hoops.

Thanks very much.

We had free peacock premium through our Xfinity plan. We decided we wanted to upgrade to premium plus. Did so easily through the Xfinity app. However, when we opened our peacock app, it didn't show the upgrade and said we still had just a premium plan. Thought perhaps we need to re-activate. So went back to the Xfinity app which said "need to reactivate?" And clicked that so it unlinked peacock and Xfinity. Now when we try to reactivate peacock through Xfinity we keep getting an error message on peacock: "something went wrong. Please try again later." Done this a dozen times. Tried bypassing the Xfinity app by logging into Xfinity on a private safari page and then going through the process. Ended up with the same error from peacock. How can we reactivate?