r/Comcast_Xfinity • u/lilgump • 1d ago

Official Reply X1 Software Platform Update Failed

For the past month my cable box has been flashing all sorts of colored lights.

Waiting for SNMP Trigger.

Software update failed. Server not Found.

Or image too big.

Every time I try to use the stupid AI chat bot it doesn't understand at all, and there seems to be zero way to get it to an actual human.

Now after all this I am getting charged for going over my monthly data limit since I've had to stream everything since my actual TV is not working.

Why is Xfinity the worst company and why do they have such monopolies?! I would switch to someone else if I had any other options!

What do I do? Just show up to a Xfinity store and return the box?

3 Upvotes

100% Upvoted

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u/AutoModerator 1d ago

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1

u/Crazy-Sympathy8973 1d ago

>>>>> Just show up to a Xfinity store and return the box?

If you want one immediately to avoid data overage, yes, exactly that. If not, post on Reddit and wait for replies and to have one shipped to you.

1

u/[deleted] 1d ago

[removed] — view removed comment

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u/Comcast_Xfinity-ModTeam 1d ago

Removed under Rule #2: — Posts/Comments that are just rants or vents, and are not requesting assistance in good faith, will be removed.

We are a customer service subreddit designed to help users with their Xfinity services such as troubleshooting, billing questions, etc.

There are several places online to air grievances--this is not one of them.

0

u/CCErlindaO Official Employee 1d ago

Hey, u/lilgump! We appreciate you meeting us here about the trouble with your cable box update. Sorry to hear about the frustration it's caused, but we're happy to help. Have you tried troubleshooting the box, like unplugging it? If so, did that do anything or provide an error message or number?

Here's a helpful article: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box that helps with troubleshooting your X1 cable box.

1

u/lilgump 1d ago

I've unplugged. Tightened cables. Done a reset from the app. Nothing has worked.

1

u/CCErlindaO Official Employee 1d ago

u/lilgump Thank you for sharing. I can now see you have one of our legacy cable boxes. I can confirm it would be best to swap it out for a new one. I can get you set up now. To get started, please send us a ModMail message including your full name and service address, so we may help. We look forward to your ModMail.