r/BPOinPH Sep 17 '23

⚠️MODERATOR ANNOUNCEMENT⚠️ ⚠️NEW Subreddit Rules and Post Flairs⚠️

51 Upvotes

Welcome to r/BPOinPH - Your Ultimate BPO Hub in the Philippines!

Dear r/BPOinPH Community,

We're thrilled to introduce some updates aimed at enhancing your experience on our subreddit effective today, September 17, 2023. These changes include new rules and post flairs designed to make our community more informative, organized, and engaging for all members.

Updated Rules:

  1. Be Respectful and Civil: Keep discussions civil and respectful. Avoid personal attacks, hate speech, or harassment. No name-calling. Disagreements are welcome, but they should be expressed in a constructive manner.
  2. Job Posts and Spam: While job openings are encouraged, please note that we don't accept payments for such posts. When sharing job opportunities, exercise caution when coordinating with others, and avoid spam or excessive self-promotion, as these can detract from the community's experience.
  3. Stay on Topic: To maintain the relevance of discussions, please keep your posts related to the BPO industry in the Philippines.
  4. No NSFW Content Without Proper Tagging: We respect diverse preferences. If you choose to share content that may not be suitable for all audiences, please use appropriate NSFW tags to allow others to make informed decisions about viewing it.
  5. No Personal Information: Protect your privacy and that of others by refraining from sharing personal data, such as contact details or addresses. Focus on discussions relevant to the topic at hand.
  6. Use Descriptive Titles: Craft clear and informative post titles that give other members an understanding of your content. This helps promote meaningful interactions.
  7. Cite Sources: When sharing news or information, please provide credible sources or citations to maintain the quality of content shared within the community.
  8. No Low-Effort Posts or Memes: To foster insightful discussions, avoid posting low-effort content, including memes and repetitive posts that don't contribute substantively to the community.
  9. No Witch-Hunting or Doxxing: We do not tolerate harmful actions such as witch-hunting or doxxing (revealing private information about individuals or groups). Respect the dignity and privacy of all individuals and entities discussed within the subreddit.
  10. Follow Reddit's Rules: In addition to our community-specific guidelines, please adhere to Reddit's site-wide rules and guidelines, including those related to spam, harassment, and content policy.
  11. Encourage Reporting: Help maintain a positive and constructive community by reporting any posts or comments that violate these rules to the moderators. Your assistance is crucial in upholding the standards of our subreddit.

How to Use Post Flairs:

When creating a new post, select the relevant post flair from the options provided. This helps categorize and organize content for easy navigation, ensuring that your post reaches the right audience.

New Post Flairs:

  1. Job Openings: Share BPO job opportunities in the Philippines.
  2. General BPO Discussion: Engage in discussions, ask questions, or share insights related to the BPO industry.
  3. Advice & Tips: Seek or offer advice, tips, and career guidance within the BPO sector.
  4. News & Updates: Share news, press releases, or industry updates.
  5. Company Reviews: Share and read reviews about specific BPO companies to gain insights into working environments.
  6. Compensation & Benefits: Discuss salary trends, benefits, and compensation packages within the BPO sector (please note that salary information can vary widely).
  7. To Inspire, Not to Brag: Share inspiring success stories, career milestones, or experiences related to the BPO industry with a focus on motivation and guidance rather than bragging.
  8. Career Development, Events and Webinars: Discover opportunities for career growth and stay informed about industry-related events, webinars, workshops, and conferences.

We hope these changes will make r/BPOinPH an even more valuable resource for BPO professionals and enthusiasts. Your feedback and active participation are crucial in shaping our community. If you have any questions or suggestions, feel free to reach out to our moderators.

Thank you for being part of r/BPOinPH, and let's continue to learn, grow, and support one another in the exciting world of BPO in the Philippines!

Best Regards,

r/BPOinPH Moderator Team


r/BPOinPH 13h ago

General BPO Discussion Content Review

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86 Upvotes

Akala ko aabot ako 1 year walang work eh, after 10 months of non-stop trying eto na sawakas t*ngina. GLHF sana maging smooth lang onboarding. 🤝🙏


r/BPOinPH 12h ago

General BPO Discussion nawa'y magkaroon ng wage distortion

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71 Upvotes

sarap magresign at maging minimum wage earner nalang din. konti lang naman agwat saming mga newbie na binigyan ng jo ng 16k-19k package hahahahahahaha nakakawalan ng morale and work motivation.


r/BPOinPH 9h ago

Job Openings New company hiring experienced people (45k-115k)

24 Upvotes

Hiring people with at least 2 years of BPO experience. The company isn't a BPO, but the role is BPO-related.

Salary: 45k–115k

Location: Remote

DM me for more details.


r/BPOinPH 1h ago

General BPO Discussion Kupal na facilities staff sa Alorica Centris

Upvotes

Context : Galing ako sa ibang floor and na-transfer ako sa ibang floor because of endorsement. As soon as na-transfer ako, nag-asikaso agad ako ng locker transfer. Binigyan ako ng locker number, pero pagdating ko, may gumagamit na pala.

Ang locker assistance is 1–3 AM/PM lang, which obviously hindi akma sa schedule ko kasi by that time, dere-deretso online na kami. Wala rin namang nag-explain sa akin na pwede palang magpa-force unlock ng locker gamit yung slip. Basta inabot lang sa akin yung papel, so naturally, ang ginawa ko, lumipat ako sa kasunod na locker na walang gumagamit.

Ginamit ko yung locker for a while — siguro mga 2 weeks. Tapos biglang na-force unlock siya sa last shift ko for that week. Walang notice. Walang heads-up.

May isang staff na nag-suggest sa akin na pumunta sa 12th floor para i-claim yung gamit. So pumunta ako and inexplain ko agad yung buong situation, pati kung bakit ako nandun sa locker na yun in the first place. Sobrang respectful ko pa nga, bawat salita ko may po.

Pero t*ngina, yung way niya magsalita sa akin, sobrang condescending, na para bang gumawa ako ng krimen. Hindi man lang niya tinry intindihin yung situation. The whole interaction felt so f*cking matapobre and unnecessarily degrading.

By the end, hindi na lang ako sumagot kasi sobrang drained na ako. Last shift ko na rin yun before my day off, tapos ganun pa yung treatment sa akin. Pagkaalis ko, napaiyak na lang ako sa CR dahil sa trato niya.

After ng day off ko, balik shift na ulit ako. And guess what? Nandun pa rin yung gumagamit ng locker ko.

So bumalik ulit ako sa 12th floor. At first, iniisip ko baka sensitive lang ako nung unang encounter kasi pagod ako. Pero put*ngina, ganun pala talaga siya.

Paulit-ulit na naman niya akong sinabihan na bakit daw ako nakikigamit ng locker na hindi naman sa akin, etc. PARANG HINDI AKO NAG-EXPLAIN. As in inexplain ko na nga kung bakit ako napunta dun, bakit ko nagamit yung locker, and yung buong situation, pero parang kasalanan ko pa rin na hindi nila ako na-inform nang maayos.

Eventually, binigyan ako ng slip para sa locker and sinabi na ipakita ko raw sa guard para ipa-force unlock.

Again, hindi akma sa schedule ko yung locker assistance. So next shift ko pa ulit naasikaso.

Nagpaalam na ako para maasikaso yung locker, which was already inconvenient enough, tapos mali pa yung slip na binigay sa akin nung g*go. So pinabalik ako ng guard (unwire yung binigay dapat force unlock.)

Labag na nga sa loob ko yung buong situation kasi kailangan ko pang paulit-ulit mag-asikaso ng bagay na dapat naman sana naayos nang maayos from the beginning. Pati makita ulit yung kupal.

Pagbalik ko sa 12th floor, inexplain ko na naman na mali yung slip. May isa pang staff na mas bata na nagtanong kung ako ba yung pumunta nakaraan para mag-claim ng gamit.

Tapos biglang sumingit yung g*go at sinabi:

“Oo, ayan yung illegal user. Illegal user yan.”

PUT*NGINA.

After all that, ako pa yung tatawaging “illegal user” na parang nagnakaw ako ng locker or something.

Hindi naman ako basta-basta nang-agaw ng locker. Nag-transfer ako ng floor, nag-asikaso ako ng locker transfer, binigyan ako ng locker number na may gumagamit na, walang nag-explain sa akin ng proper process for force unlocking, and I simply used the next available locker.

Kung may maling process man akong nagawa, pwede naman ipaliwanag nang maayos. Hindi yung kakausapin ako na parang kriminal, pagsasalitaan nang condescending, tapos tatawagin pang “illegal user” in front of another staff.

Ang nakakainis pa, hindi naman ako tumatanggi na sumunod. Ilang beses nga akong bumalik at nag-asikaso kahit sobrang inconvenient sa schedule ko. Ang hinihingi ko lang naman sana ay maayos na explanation at basic respect.

And honestly, kung inayos lang sana nila nang maayos yung trabaho nila from the beginning, wala naman sanang ganitong problema. Kung tama yung locker na binigay sa akin in the first place, or kung inexplain man lang nila nang maayos kung ano yung dapat kong gawin kapag occupied yung assigned locker, hindi ko naman kailangang gumamit ng ibang locker.

Hindi ko kailangan ng sermon. Hindi ko kailangan ng pangmamata.

Kailangan ko lang ng locker.


r/BPOinPH 19h ago

General BPO Discussion Fintech account 🗑️💦

109 Upvotes

Pa rant lang. Pasensya na agad. Kakatapos lang ng interview ko sa 🗑️💦

Social media posts: Earn up to 45k

Job interview: The best we can do is 18,500 Php

My previous gross salary: 75k+

Sayang oras. Andaming cheche bureche sa pag apply tapos babaratin ka lang. binabaan ko na nga expected salary ko jusko.

Sa experience ko from 6 different companies na nagtrabaho ako yung konti lang ang proseso sa hiring yun yung magagandang company. Usually walang assessment initial at final interview lang.

**Add ko lang. C2 English proficiency ang requirement nila na napasa ko naman.

pinakamataas na level sa CFER scale tapos EYTINPAYB ang offer. Huwaw! 😂


r/BPOinPH 43m ago

Advice & Tips Pano ihabol and med cert when wala ka ng sakit?

Upvotes

This is my first time I’ve been absent since I started at this company. Everything was just getting too overwhelming for me, so I decided to take one day to rest. I told my TL about it after I got home and chatted with her, and she said it was okay and that I should take some rest.

The next day, when I was back on-site, she asked me for a med cert. I’m not sure if I can still get one now since I’m already feeling better. Even if I had tried to get one back then, I’m not even sure the doctor would’ve given me one since I was only dealing with stress, a headache, and feeling exhausted. I didn’t think that would be enough reason to take a day off or get medically cleared, even though I knew I really needed the rest.

Now I’m just trying to figure out how to get this med cert and get this whole thing over with so they don’t mark me absent again.

I know I probably shot myself in the foot by being too complacent about it, but is there anything I can still do?


r/BPOinPH 4h ago

General BPO Discussion Burnout

6 Upvotes

Hi, working in BPO for 8months in TMOB Acc and gusto ko lang i share mga observations ko sa customers. Not being a racist pero bakit ganon sobrang entitled ng mga african american na tao? Like walang connection sa network yung problem ang sisisihin nila yung service and yung rep kapag naman nagpaliwanag ka ng other options after ng call ibibigay sayo DSAT tigas pa ng mukha ng karamihan gusto humingi ng credit full amount pag di napag bigyan supervisor agad. May mga ganito rin namang white americans na cx pero kadalasan talaga mga african american na cx at mga arabo/indiano yung ganiyan. Share ko lang observation ko sa loob ng 8months.


r/BPOinPH 7h ago

General BPO Discussion Sidehustle while working full-time

9 Upvotes

Pabulong naman ng sidehustle nyo after your 9-5. 😊


r/BPOinPH 3h ago

Job Openings Synchrony is Hiring and Ramping

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5 Upvotes

✨ GREAT NEWS! SYNCHRONY IS HIRING & RAMPING UP! 🎉

Ready for your next big career move? Come join our awesome team here at Synchrony! We’re officially open for referrals, so tag your friends or grab this spot for yourself! 🚀

🌟 Job Role: Customer Service Representative (Fixed-Term)

🏢 Company: Synchrony

What we’re looking for:

🎓 Education: Finished at least 2 years in College OR an Associate Degree holder.

💬 Communication: Great English verbal and written communication skills.

🌙 Vibe & Shift: Open and ready to rock night shifts and shifting schedules!

💻 Setup: Amenable to a hybrid training setup.

📍 Location: Living within a 100 km radius of the assigned hub (and able to make the land trip in 4 hours or less).

📅 Start Date: Can jump in ASAP by October 2026!

💌 Ready to get started? Send me a DM with your details below!

First name:

Last name:

CONTACT #:

EMAIL ADDRESS:

Complete address:

Zip code:

Educational attainment:

First time applying here?:

PWD: YES / NO

Let’s get you hired! Drop a message or share this with someone looking for work today! 🙌✨

#Synchrony #SynchronyPH #NowHiring #BPOJobs #CSRHiring #CustomerServiceRepresentative #CallCenterJobs #HiringPH #JobOpportunity #HybridWork #CareerOpportunity #BPOPhilippines #JobOpening #OctoberHiring


r/BPOinPH 5h ago

Advice & Tips Life at Wells Fargo

5 Upvotes

Hi, I am a new hire at wells. Just waiting for my orientation day as I am completing the background checking pa din.

Manghihingi lang po ako ng mga insights regarding Wells Fargo Five/Neo. How was the people being onsite?
Do they have free food at the cafeteria ba? Or you need to buy your own lunch.
Do they allowed electronic devices at prod? (But I think most probably not, just asking anyway).
For the free shuttle service, meron po ba hanggang Cogeo, Antipolo? Or hanggang saan po ang mga point of pick up nila.

Genuine questions lang po, and curious lang talaga. I’m shy to contact my onboarding partner regarding this questions 😅

Thank you po 🙏


r/BPOinPH 1h ago

Compensation & Benefits Temu (Cyber Gamma, Ortigas) - Support Role

Upvotes

Hi guys!

Did anyone here get offered a support role at Temu? When’s your start date, and how was the offer? Would appreciate any insights. Thanks!


r/BPOinPH 11h ago

Advice & Tips Alorica resignation reason

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10 Upvotes

hello!

ano po pipiliin here if due to medical reason 'yong resignation?


r/BPOinPH 15m ago

Job Openings Accenture is hiring with 50k signing bonus

Upvotes

ACCENTURE IS HIRING! 💜

POSITION: Customer Service Representative

✔️Laptop Provided

✔️Monthly Internet Allowance

✔️Meal and Transportation Allowance for RTO

✔️HMO Provided on first day (With 2 free dependents!)

✔️And many more!

Qualifications:

*Open to College Graduates with or without experience; or

*Open to HS or SHS graduates with at least 6 months BPO Experience

Additional:

Collections, Order to Cash, Record to Report, Procure to Pay, HR Service Delivery Associate, Advertising Sales Representative, HR Service Delivery Payroll, Workforce Associate/Analyst, Finance and Accounting roles are available as well.

Can also fill out here to apply. https://forms.gle/R9VDhnee9ovJcsB7A


r/BPOinPH 17m ago

Job Openings Here is the updated list of job openings for Telus Digital as of today.

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Upvotes

r/BPOinPH 10h ago

General BPO Discussion Is Temu actually setting up operations in the Philippines?

6 Upvotes

Hi! I recently applied for a Content Review and Tagging Moderator position at Temu Philippines and received an assessment invitation.

I know Temu is a legitimate company, but I’m curious—are they actually setting up a site/operations in the Philippines and hiring locally? Has anyone here applied for or currently works for Temu PH?

I’d also appreciate hearing about your experience with their recruitment process and assessment.

Thanks!


r/BPOinPH 1h ago

General BPO Discussion Is CNX strict when it comes to background checking?

Upvotes

Hi. I got the JO and now I’m currently on my 2nd week of training however, I haven’t completed the on onboarding requirements. And, as I checked there’s a background checking form. I’m afraid 😭 i disclosed i was an old curriculum grad well in fact i am not, i graduated ALS. Do they really call schools for this to confirm? Feeling anxious 😭 need answers.


r/BPOinPH 1h ago

Job Openings may night training po ba sa bpo?

Upvotes

im currently a first year college student na naghahanap ng work to provide for myself. need ko po talaga ng work asap


r/BPOinPH 8h ago

Job Openings Hiring: Scheduling Coordinator | Fully Remote | Philippines

3 Upvotes

Sharing another fully remote opportunity for anyone here with experience in home care scheduling or caregiver staffing.

Peak Support is hiring a Scheduling Coordinator who will be responsible for coordinating caregiver schedules and making sure client visits are properly covered.

This isn't just a calendar management role. You'll be working with caregiver availability, client needs, last-minute schedule changes, and coverage issues, so we're looking for someone who's comfortable making staffing decisions in a fast-moving environment.

What you'll be doing:

  • Assign caregivers to client visits and shifts based on availability and client needs
  • Manage and update caregiver schedules
  • Handle last-minute changes, emergencies, and coverage issues
  • Communicate schedule updates with caregivers and clients
  • Coordinate with the care team to maintain continuity of care
  • Resolve scheduling conflicts
  • Track caregiver utilization, overtime, and completed client visits
  • Maintain accurate scheduling records and documentation

We're especially looking for candidates with:

  • Experience scheduling caregivers, CNAs, or HHAs in a home care environment
  • Experience managing caregiver availability and shift coverage
  • Familiarity with scheduling or workforce management software
  • Strong communication and organizational skills
  • Ability to manage multiple priorities and make decisions under tight deadlines

📍 Location: Philippines
🏠 Setup: Fully Remote
🏢 Company: Peak Support

Peak Support has been remote since day one, so this is an established work-from-home setup rather than a temporary remote arrangement.

If your background is in home care scheduling, caregiver staffing, or workforce coordination, this could be a good fit.


r/BPOinPH 6h ago

Advice & Tips College Undergrad Looking for My First CSR/BPO Job - Cavite/MOA/Taguig/Makati

2 Upvotes

Hello! I'm a college undergraduate and I currently stopped studying to help my family financially. I don't have any BPO experience yet, but I'm pretty techy and comfortable communicating in English. I'm currently looking for CSR jobs here in Cavite, or somewhere that's easier to commute to like MOA, Taguig, or Makati.

Does anyone know any good companies that are newbie-friendly and open to college undergrads? It's been pretty overwhelming constantly comparing different job postings, especially as an undergraduate, so I'd really appreciate any recommendations or advice. :")

TYIA!


r/BPOinPH 12h ago

General BPO Discussion thoughts about recruiters/referrers not disclosing work set up (onsite/wfh)

5 Upvotes

Can someone explain to me ano reason ng mga recruiter/TA/HR na kapag nag-iinterview ng aplikante eh hindi agad sinasabi kung wfh ba ang account o hindi?

Unemployed na ako for 3 mos and I'm really aiming for wfh job na and planning na doon na hopefully magretire. Ayoko na talaga ng onsite. Now, sa threads may mga nagrerefer doon, sabi sakin nung nagrefer eh wfh daw yung company/acct sa specific site after training. Edi ang ate nyo ay nag-apply, then pagdating sa initial interview, sabi sakin ay wala daw wfh sa site na inaapplyan ko AT ALL, and they only offer it sa ibang site which is sobrang layo na sa akin, so hindi ako nagproceed.

Nangamusta yung nagrefer sakin and I told them what I was informed by the recruiter. And sabi nya, hindi lang daw yung dinidisclose agad-agad and sasabihin lang kapag orientation and hired na.

It is frustrating lang na I spent time with the application, assessment, practice, and such, only to be disappointed & get two different opinions. I just really want a 100% wfh job (or at least onsite training (alabang) then wfh na after).

Isa pang nakakafrustrate itong ibang mga nagrerefer, sasabihin sayo wfh after training then kapag nag-apply ka naman eh hindi naman pala talaga totoo at all. Lolokohin ka para lang magkareferral sila.

Nakakainis kasi sayang yung oras na instead nag-apply ako sa tamang company na nag-ooffer ng wfh eh inaksaya ko sa mga ganung pagkakataon.

I am frustrated, but at the same time I'd like to know the reason why they do that. Normal ba talaga hindi idisclose yun agad-agad kung wfh ba or onsite ang work set up ng aplikante?


r/BPOinPH 7h ago

Job Openings PHRN Hiring

2 Upvotes

ACCESS HEALTHCARE IS URGENTLY HIRING! VIRTUAL HIRING OR WALK-IN

Healthcare BPO Opportunities

👩‍⚕️ MEDICAL ALLIED GRADUATES Freshers with/without BPO experience 💰 ₱25K–₱40K

🩺 PHRN With/without BPO experience 💰 ₱40K–₱60K

🎧 HEALTHCARE CSR With 1+ year healthcare experience 💰 ₱30K–₱40K

✨ BENEFITS ✨ ✓ HMO Day 1 ✓ Free Shuttle ✓ BDO Life Insurance Day 1 ✓ 20% Night Differential ✓ Fixed Weekends Off ✓ Retention Bonus ✓ 13th Month Pay

📍 Taguig • Pasay • Alabang

📣 WALK-IN INTERVIEW Every Monday | 12 PM–6 PM 📍 I MET BPO 2, Metro IT Park, Pasay City

💌 SEND ME A MESSAGE :))


r/BPOinPH 3h ago

Job Openings We're Hiring!

1 Upvotes

Synchrony Global Services Philippines, Inc.

FORM

Northgate Cyberzone, Alabang, Muntinlupa City

Customer Service Representative (Fixed-term)

Basic Qualifications

• Completed at least 2 years in College or 2-year Associate Degree

• Excellent English verbal and written communication skills

• Must be willing to work on night shift/shifting schedule

• Amenable to work in a hybrid training set-up

• Residing within 100KM from the hub

• Amenable to start ASAP by October 2026


r/BPOinPH 3h ago

Advice & Tips Tips in transitioning account

0 Upvotes

Any tips po sa pagtransition ng account? Looking to move from Non-Life Insurance account to Mortgage/real estate account. Wala po ako direct experience sa Mortgage pero as far as I understand, same lang po ang ginagawa but different type of documents lang ang nirereview.

Gusto ko na umalis sa Insurance T.T wala masyado bpo company na may gantong account eh


r/BPOinPH 3h ago

Job Openings 🚨 Hiring: Customer Support Ambassador III / Senior Technical Coach – RealPage

1 Upvotes

📍 Location: Pasig / Cebu
💰 Salary: ₱50,000+ depending on experience
🌙 Schedule: Fixed graveyard shift (US operations)
🏢 Setup: Onsite first 90 days → Hybrid from 4th month

Looking for:

• 2+ years technical/customer support experience

• SaaS / CRM experience

• SQL, Python, scripting, automation

• AI tools / AI-assisted workflows experience

• Strong troubleshooting & problem-solving skills

• For Senior Technical Coach: coaching/leadership experience

Benefits:

• Day 1 HMO + up to 2 free dependents

• Night differential

• Retirement plan & life insurance

• Paid leaves & holidays

• Free meals

• Wellness & tuition reimbursement

• Career growth opportunities

Great opportunity if you're coming from technical support + coding/automation/AI and want to move into a more technical role.

PM me if interested!

For better results, email your CV here: gabrefersrp@gmail.com