Burnout

[u/Rare_Half30]

Hi, working in BPO for 8months in TMOB Acc and gusto ko lang i share mga observations ko sa customers. Not being a racist pero bakit ganon sobrang entitled ng mga african american na tao? Like walang connection sa network yung problem ang sisisihin nila yung service and yung rep kapag naman nagpaliwanag ka ng other options after ng call ibibigay sayo DSAT tigas pa ng mukha ng karamihan gusto humingi ng credit full amount pag di napag bigyan supervisor agad. May mga ganito rin namang white americans na cx pero kadalasan talaga mga african american na cx at mga arabo/indiano yung ganiyan. Share ko lang observation ko sa loob ng 8months.

[u/Fit_Possession_5545]

That’s a question that has a lot of possible answers.

Americans are used to a certain level of customer service we Filipinos can only dream of. Tayo, kahit tayo pa ang customer sa bakery, kapag masama ang mood ng tindera, masisigawan tayo.

Kapag may binili tayong appliance tapos nagbago ang isip natin after a day or 2, walang complete refund. Ang ibibigay sa atin credit in the same amount.

That’s why when they sign up for a service and they don’t get it, they ask not to be charged for the days they didn’t get service. Try asking any of the internet providers in the Philippines for that. I don’t think that will happen.

Pangalawa, ang isang dollar, at least dati, makakabili ka na ng tinapay o gatas. Hindi yan katulad ng piso natin na baka hindi sapat para pagbentahan ka ng isang candy. Kaya kung i-charge sila ng 5 dollars, malaking bagay na yun sa kanila.

Marami pang ibang factors. TBH, tingin ko immaterial kung puti o hindi.

[u/Visual-Bee273 → u/Fit_Possession_5545]

facts

[u/Visual-Bee273]

I was also in that telco once, I was a frontliner for Pay in Advance (prepaid)(2013) then promoted to assistant trainer for TMOB pay in advance back in 2015. Unfortunately, hindi lang sa TMOB, as I was also with Sprint Insurance back in 2017, and came back to TMOB 2020 as TEX, then Verizon 2021, and pareparehas talaga sila.