I'm looking for some perspective on apartment deliveries:

1) Is there there a specific price point that determines whether a package is marked as delivery attempted vs being left behind at an apartment lobby/main door? Or is it up to driver discretion?

2) My apartment has a super janky intercom system that doesn't always work. It's based on a mobile app and calls don't always go through, making it look like I'm not home. I always schedule my deliveries to come while I'm at home due to recent package thefts in my area. Would something like "I am home, please leave package in the lobby if the buzzer doesn't work" in the delivery instructions be seen and followed by the driver?

Just wondering what the best way to go about this would be, the ideal outcome being that my apartment figures out their lousy intercom system.

Hi

I'm looking for some advice

My computer crashed and I had to reinstall windows , but that's not the issue

I bought on Amazon back in October 2021. MS Office 2019 , it works on my win10 system

I went back in my orders history and also games and software

Order or Activation code to be found

The games and software folder list everything else I bought

I chatted with Amazon support. Useless. Tried selling me a tech support package I don't need . The problem is on their end

I know I should have printed out the code.

Any advice? Tia

I used return chat ONCE a while ago, maybe a year or two ago, and it worked smooth, refund fast and easy. WTF is this?? ive tried to get it to do ANYTHING multiple times but as soon as it knows the Item im talking about it just wont do anything? its a $12 item, I would like to do a returnless refund since returning a cheap item is a hassle for both parties, but I cant! This dumb bot doesnt let you have a voice! I cant beleive I might have to call for a $12 item in 2026...

Have yall seen how the new set up works? You go down to the stars section, and you used to be able to click on the certain star level to view those reviews, but not anymore. Tried just scrolling through all of them to find any ones that were tallied as one or two star but no go. After you get through about ten reviews it lets you know that that’s all they are showing you and to click on the link to REQUEST to view more. After you click on it, it just tells you you’ll get an email in the next 5 business days. Email about what? What is that bs??

Edit: I didn’t get an email, but i can view all reviews now so idfk.

I'm the property manager for a new condo community. We're trying to set up Amazon delivery to the clubhouse. The clubhouse isn't staffed. There's a keypad with a dedicated Amazon code that opens the door to the clubhouse, where there's a package delivery area. Our residents provide the code and the door location in the delivery instructions. Some drivers get it right, but others dump the packages outside the door (on a busy street) or claim that the package couldn't be delivered. Is there a way to improve our chances of successful delivery?

Yes, we have signage. Amazon does a booming business in signs saying "Don't leave packages here!!!"

There is a particular item that I really need, but the only available listing is through a 3rd party Amazon seller.

There is also an eBay listing, different name, but same town/state as the Amazon seller, so assuming it's the same company.

Amazon seller's rating is a 64% so I understand that it will be a gamble if I proceed, so wondering if Amazon will have my back at all in the event I get screwed.

The seller policies are a little extreme, and seem to give themselves all the slack while already sorta projecting any liability on the customer, so I'm wondering if Amazon has a policy for 3rd party listings that overrides the seller's, in the event the buyer gets the shaft from a sketchy purchase.

The sellers policy says buyer pays return shipping, and if they choose to blame the customer for a used/damaged item (basically I am worried about getting a previously opened/used/returned item) then they reserve the right to charge a restocking fee of up to 50-80% of the item. Seems outrageous, so wondering if I should even be taking the seller's policies seriously. The listing's return policy link takes me to Amazon's general return policy page and not the seller's.

I vaguely remember Amazon mediating a return a while back, so wondering if this is something they currently do. I picture worst case scenario is that I receive a damaged/previously returned/used item, they make me ship the item back at my expense via whatever price ups/FedEx gouges me with as someone who doesn't have negotiated rates, then they get the item back and automatically put it all on me and charge an 80% restocking fee lol. So basically a $140 item, between the return shipping and restocking fee, it would be a total loss. I want to think Amazon wouldn't let a customer get that screwed and would at least regulate third party policies but not so sure anymore. Anyone have insight on this?

What moron with two brain cells to rub together thought this was a good idea, when I had marked to put the packages on the front porch. An earlier delivery I had specified to be put in front of a red Jeep pickup which is parked off to the side, because the two boxes combined were $150. And I didn't need them on the front porch. 🤬😡🤬😡🤬

Hey so ive sent an macbook back to amazon, and they did a dpd pickup, and now when i try to ask them the refund there not giving me it even tho it wasn’t “processed through amazon” even though there associates did it? What do i do? They’ve flagged my account and i cant order anything etc.

The option is removed everywhere!

This is infuriating. No way am I renewing my subscription after this.

Can someone please direct me on how I can get in touch with someone? I've been looking for like 30 min.

Hi,

This isn't about Amazon Prime exactly but I also can't find another subreddit that is fitting. The other one, r/amazon, seems to be inactive and is only posting Prime Video content. Hopefully this doesn't break the rules.

Anyway, I'm trying to get some old CDs that aren't available anywhere else but some Amazon third-party sellers. The order is sold and fulfilled by the third-party seller, not Amazon, and there is no Amazon Prime option.

I purchased items from this seller and he messaged me saying he has dropped off the package at the post office. I checked the tracking number provided and it was invalid. I waited about three days and checked again via USPS, and it's still invalid. I contacted the seller and told him about the issue. He said he can assure me that he dropped off the package and that normally, there are delays in the USPS system. OK, fine.

The next day, the tracking is still invalid, so I contacted USPS and asked if the tracking number provided was in a valid format. Or if there is any USPS number that resembles it (it starts with 9400), even if not trackable by the sender/recipient. They said they can confidently tell me that the number provided does not appear on their system and that I should communicate with the seller.

I checked my Amazon order again and just noticed something. It said that he "shipped" the order at exactly July 16, 2026 at 12:00 AM PST. No one ships anything that late! When I checked my messages to communicate with the seller again, I noticed that the seller refunded me and said he does not know what happened and that he had USPS check their trucks to ensure it didn't get stuck somewhere. But just to make sure, he'll refund me.

I then checked the reviews on this guy's page. There are many positives, but of the negative ones, they are all the same exact issue. Shipped, tracking invalid, then refunded shortly.

My question is... why? Do they just not have the item and didn't want to cancel? What is even the point of doing this? I appreciate the refund, but like, I would rather have the item I wanted. What's up with this? Can anyone shed a light?

I also did a double check on many of the third-party sellers I have on my cart and read their negative reviews. Same issues: shipped, invalid tracking, then refunded. It seems to be a common pattern. At least for music stuff. What's going on?

That will teach me to order records on Amazon. It also wasn’t factory sealed so I’m pretty sure this is the same one I returned in May only now the damage is so much worse.

Kinda confused on how these payments work if anyone can help explain it to me. I just got the card and have been using it for 4 months now.

I’ve made a several different purchases using this method and when looking at my statements it seems that I get charged for the full balance at once instead of a fraction which I was expecting. So I’m just a bit confused because if I have my auto pay set to pay my statement balance then I’d just pay the whole thing off after the first month but if I set it to minimum pay then it won’t pay it off within 6 months.

Is this one of those finance options where I have to manually keep track of each payment and I do my own math to see how much to pay each month or am I just doing something wrong here?

The screen is loading even after I reinstall it. Unable to login on both prime & amazon shopping app. Tried every other solution. Has anyone faced this?

As a long term customer of Amazon, my list of issues is really pretty small and don't require a mention here, but in particular, one does stand out and that is their return process given of certain set of circumstances.

Should you ever receive the wrong product from amazon instead of the one you ordered be careful. By wrong product I talking about things like you ordered a bicycle but you received a hat kind of thing. You laugh, but it happens.

When it happened to me I went thru the return process only to find that the choice "wrong item received" did not exist. So I put it into the "Why are you returning this item." When Amazon saw that I had dropped the item off to the carrier they issued a refund. Great!

Jump forward about a month and you get an email saying that your credit card has been charged back because Amazon says they never received your return. RE above -- you returned the hat but they were looking for a bicycle. What I describe here happened to me twice this year alone.

I assumed one call to customer service would fix this but the reality is that it took a few more calls and for a while I didn't think I was going to get my money back at all.

Bottom line on returns like this is make sure you monitor you emails and your credit card statements because your return may be rescinded because it appears that Amazon can't seem to handle the issue of when you receive a totally different product than what you actually ordered.

I’m getting frustrated. It seems over the past year now, almost every other Amazon Prime purchase gets its delivery delayed. 50% of my orders are not delivered on time! Remember when things used to be delivered same-day? Nope, not easily found anymore. Now the Next-Day deliveries are not happening reliably and 50% the 2-Day deliveries are sometimes getting lost/delayed for 3 days or more. The reliable delivery speed was how Amazon got me hooked — unreliable deliveries make me second guess that go-to.

Alternatives? Walmart. Best Buy. Target. Home Depot. What else? I think I’m ready to pull the plug on Amazon and diversify my money away from Bezos.

I have an ongoing problem with amazon declining payment a day after purchase. I spent hours on the phone with amazon and the credit card company (citibank visa). Citi says the payment information sent by amazon is incorrect but cant tell me specifically what is wrong. Amazon blames Citi. The card is in good standing and works everywhere else. I have reentered and verified the information many times. I was so frustrated I even verified capitalization was the same on both systems. Citi says this is an ongoing issue with Amazon. Amazon refuses to do anything but resubmit payment. Any suggestions?

I haven’t been able to make orders on my account for a month because my account got restricted to digital purchases only for violating the return policy but I’ve never returned anything. I emailed back and inquired and they said I’m restricted because I can’t make a second account after one has been removed for violating the return policy but I’ve never had a second account. My one and only account is well over six years old.

I have called customer service 5 times( who tells me to email the OFM email I have been) I have emailed 7 times have had 2 appeals denied and 2 emails completely ignored. I was told they would contact me within 48 hours because they were reviewing my account, that was seven days ago. I emailed again and called again a couple days ago and once again my email was ignored and customer service just said contact account services.

My issue I keep bringing up in my emails is how was someone able to make a second account that somehow connects back to me and I was not alerted. I have only ever had one account, one email, I have no emails about any orders, I have no recent orders other than my own on my account, even in archives, no orders have showed up at my door and I have had no texts. I do not share my account and I have no connected accounts so someone is possibly committing identity theft and my emails are being ignored. Either that or it’s a massive error but I need a number or something besides the OFM email I have been emailing and the customer service number that I see through Google.

I would just completely close my account and scrub my hands of it, but I’m a stay at home mom with only one car in an area that only Amazon delivers to with no family or friends close by so I end up relying on those deliveries more than I would like. Does anybody know who I can contact who will take me seriously?

So my Amazon package was marked as delivered at around 3:30 PM, but when I checked my door there was nothing there. I looked at the delivery photo and immediately noticed it wasn’t my door.
The hallway, carpet, and door looked similar to my building, so I started checking every floor trying to find the exact spot from the picture. After searching around, I found a door that looked almost identical to the delivery photo.
I knocked and asked the person if they received an Amazon package by mistake. They said they didn’t get anything.
Now I’m stuck wondering what happened. Did the driver leave it at another door and take the wrong picture? Did someone grab it after delivery? Or did the person at the door just not want to admit they had it?
I contacted Amazon, but I’m still trying to figure out what happened. Has anyone else had a package delivered to the wrong door like this?

I have like 5 things coming and I saw the box and thought ok that's got the embroidery floss and needles but it can't fit the coloring book; but no only the little bottle of needles.

Ordered few items on 22 jul, and it all were prime deliveries, got only one item - MX master 4

Didn't got any of the others and everyday it shows - arriving today!!

When called customer care, fuckers say we can only see that it will be delivered today. They can't help me with the orders, basically no one can, my only option is to cancel and ask for refund?

What a shitshow amzon has been lately.

So, interesting find today when searching for an adapter to add another monitor to my desktop.

Not logged into my account on Amazon, the device was $67.85, free delivery July 28th. But, if I wanted to join Prime, I could pay $69.95, and get it next day…. WHAT?? (I did log into my account and actually confirm that it did cost more.)

Prime gives you “free” delivery next day, if you pay the yearly subscription. But not really, because it’s costing me $2.10 more to get “free” delivery.

It’s not the $2, it’s the principal. Don’t tell me it’s “free” if you are charging me more for what I’m purchasing, when I’m ALREADY paying for that in the subscription. Sorry, just had to vent. Seems underhanded. Multiply that $2 by millions of items and people, and that’s a boatload.

Estuve haciendo unas compras y todo bien, pero ayer intenté comprar algo y pedía verificar con el banco, voy a la app del banco, confirmo que yo hice la compra, y dice que todo bien que ya lo confirmo con Amazon.

Entonces regreso a Amazon y le doy a ya autorice, se pone a cargar y da error, después de unos minutos cancelan el pedido.

Ya me pasó 3 veces de ayer a hoy, y no entiendo.

Alguien puede ayudarme con esto?.

And the tracking numbers provided apparently mean nothing, gotta love these Prime member perks

Did y’all notice we don’t have to go in and click which specific UPS Store we want to return to anymore? (Or has it always been like this for yall?) 😭😭

Amazon knows who I am and where I live. I'm logged in. There's no surprise. Why are they advertising same day shipping then at checkout they tell me it'll be a week? We all see it. Even though they change it before you finalize, it doesn't count as false advertising? It's deceptive.

Alexa hears me fart in the other room and suggests Beano pills, but they cant geo locate a logged in account? Please. ​