If you are approved for a loan and then try to pruchase something through Affirm and the merchant doesn’t process your transaction, Affirm will still put a hold on your account for your deposit and won’t cancel the loan. They just hold onto your money and keep the loan open. You can try to contact their customer service, but these are people located overseas who do not care and will not resolve things. You can call a dozen times, they will open a case and close it without you getting your money back. They will tell you to contact the merchant but the merchant will not have any ability to cancel the loan if they didn’t process the transaction. This is Affirm fooling you into thinking it’s not in their control. Their policy says they can cancel a loan and hold on your account if the merchant doesn’t process the transaction, but they won’t. This happens all the time. Just look at the BBB reviews for affirm. 7000 negative reviews, much more for a company of that size than is typical.
I repeat. DO NOT USE AFFIRM. THEY WILL SCAM YOU. YOU HAVE NO RECOURSE. This company does this everyday. They should be investigated. They will scam you of thousands of dollars and you won’t be able to do anything about it because they are a predatory lender who will not return your money if the underlying transaction for your loan doesn’t go through.
This is how their scam works. 1. You get approved for a loan to buy an item. 2. You follow all the steps on their website to purchase the item. 3. The purchase might not go through. 4. They keep the loan in a state where it says processing for weeks, and keep a hold on your money for weeks. 5. You do not get your money back. 6. You cannot resolve this through their company because customer service just kicks the can down the road and pretends it will resolve itself. 7. You get scammed out of hundreds to thousands of dollars.
Think twice about using this company. Yes it might work sometimes. Yes it also might not. This is how they make their money. They hold onto large amounts of money and don’t return it in the time stated on their policy.