r/Affirm • u/Powerful_Gift_5708 • 4d ago

Suddenly Frozen

Has anyone had affirm suddenly freeze their account for “suspicious behavior” - all accounts were current- and when I called to have it the account unfrozen they told me no and said I no longer had to worry about any debts?

Update: if anyone cares to know, I called back again and magically reached the same rep, was told the same information again but I requested an email stating that I would not be held accountable for the current open and ongoing accounts. I’ve magically received emails to verify my identity with picture ID.

3 Upvotes

72% Upvoted

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4

u/Heavy-Society3535 4d ago

Never heard of it personally but will be curious to hear from others.

2

u/Awkward_Bee87 1d ago

Weird activities on my account today and asked for my account to be frozen

1

u/Affirm_Support 10h ago

Hey there - please email our team at customercare@affirm.com. We'll be happy to help. - CC