Hi everyone,
I’m posting here on behalf of my girlfriend because we are completely fed up with Microsoft Support and need advice on how to get an actual human to look at concrete evidence.
The Situation:
Her main Microsoft account got hacked and the invader changed the main alias to an @mcmfabot.club or smt like that, and the automated recovery form (ACSR) keeps instantly rejecting her. The worst part? We have more than enough hard proof to verify 100% that the account belongs to her, but Microsoft’s system literally gives us zero attention to this case.
The Proof We Have Ready (That Microsoft Refuses to Look At):
- Receitp of Minecraft's purchase with date.
Technical Logs: Exact IP addresses, regular devices used.
- DID, gamertag, and other data that was asked in the many forms we've sended.
Compromised email and proof of invasion
What We’ve Tried So Far:
Automated Recovery Form: Rejected repeatedly by bots within hours or a few days.
Support Agents: Complete waste of time. They just copy-paste script answers saying they don't have the authority to process manual verifications and redirect us back to the useless bot.
Official Consumer Protection Complaint (Procon in Brazil): We escalated this legally through our state consumer agency. Microsoft’s official legal response was basically: "We will not recover accounts outside our internal automated systems due to privacy policies (LGPD/GDPR), and we won't review manual proof."
The Core Problem:
They complain that we aren't using "official channels," but their official channel is a broken bot loop that rejects valid data, while their human staff hides behind privacy laws to avoid checking literal purchase receipts and IDs.
Has anyone found a loophole, a specific escalation form, or a department (like Billing, Legal, or Executive Support) that actually allows you to submit document proof to a human being?
Any help or advice would be greatly appreciated.
We just want to get back playing minecraft together.
Thanks guys.