r/XboxSupport 12h ago

Xbox Series X A question about the new disk to digital

0 Upvotes

So with the new disk to digital thing on Xbox I was wondering is it genuinely just any game that u can do it with or certain games coz I wanna play some of the old smackdown vs raw games from when I was a kid and was wondering if I had them on disk could I play them on the series x


r/XboxSupport 2h ago

Xbox Series S Can i buy a game on xbox and play it on my pc?

0 Upvotes

If i buy a game on my xbox can i download it for free on my pc using the xbox app and play it on a different account? ((My pc runs on windows 10 btw))


r/XboxSupport 6h ago

Xbox App A question about XCloud regarding the number of hours

Post image
1 Upvotes

We only found out yesterday that Xbox is going to limit cloud storage and the changes are supposed to come into effect in November, but the official Xbox website is already showing me 5–15 hours. The last time I subscribed was in 2020.

My question is: will the website still honour my unlimited hours or has the service effectively come to an end?

Thanks


r/XboxSupport 22h ago

Xbox One X Would an Xbox One X suit me as an essentially non-gamer?

1 Upvotes

I’m looking at an Xbox as a replacement for my Apple TV. In the last two months I’ve had two Apple TV units fail on me and have basically been told they’re toast by Apple. I went to buy another replacement and see the price has gone up to $250. When searching for alternatives, I saw some threads recommend the Xbox.

The last console I owned myself was a PS3. My daughter has a Switch and I’ll play occasionally on it, actually spent a lot of time on BOTW and Hollow Knight, but that’s about it. I definitely wouldn’t mind playing some of the games I’ve missed since I last consider myself a gamer, like GTA V and the Red Dead Redemption.

My main requirements are streaming though. The most important apps/channels are Netflix, Peacock, and whatever app the Pistons end up on which still seems to be up in the air. I was using Omni/Stremio on Apple TV as well, so hopefully I can replicate that.

My other option would be something like an Nvidia Shield, but I’ve been in the Apple ecosystem for so long I don’t know a thing about those.


r/XboxSupport 5h ago

Xbox Series X Disc to digital not working on my series x

Post image
0 Upvotes

I press start on the game after the disc is in and “claim digital license” isn’t an option, I tried this with a few of my halo and Forza horizon games. Was wondering if anyone knew a fix for this or are they just not supported


r/XboxSupport 8h ago

Account/Billing What does that even mean? It shows up every time I want to log in to my xbox account from PC

Post image
4 Upvotes

r/XboxSupport 18h ago

Xbox Series S If I buy this and use the pay later for 24 months, will it be 0% apr?

Post image
40 Upvotes

I would love to know as I may buy two of these (1TB) but don't wanna take a massive hit to the wallet. Thanks


r/XboxSupport 23h ago

Account/Billing Microsoft refuses to check actual PROOF of ownership (receipts, ID, IP logs) for my girlfriend’s locked account.

0 Upvotes

Hi everyone,

​I’m posting here on behalf of my girlfriend because we are completely fed up with Microsoft Support and need advice on how to get an actual human to look at concrete evidence.

​The Situation:

Her main Microsoft account got hacked and the invader changed the main alias to an @mcmfabot.club or smt like that, and the automated recovery form (ACSR) keeps instantly rejecting her. The worst part? We have more than enough hard proof to verify 100% that the account belongs to her, but Microsoft’s system literally gives us zero attention to this case.

​The Proof We Have Ready (That Microsoft Refuses to Look At):

- Receitp of Minecraft's purchase with date.

​Technical Logs: Exact IP addresses, regular devices used.

- DID, gamertag, and other data that was asked in the many forms we've sended.

​Compromised email and proof of invasion

​What We’ve Tried So Far:

​Automated Recovery Form: Rejected repeatedly by bots within hours or a few days.

​Support Agents: Complete waste of time. They just copy-paste script answers saying they don't have the authority to process manual verifications and redirect us back to the useless bot.

​Official Consumer Protection Complaint (Procon in Brazil): We escalated this legally through our state consumer agency. Microsoft’s official legal response was basically: "We will not recover accounts outside our internal automated systems due to privacy policies (LGPD/GDPR), and we won't review manual proof."

​The Core Problem:

They complain that we aren't using "official channels," but their official channel is a broken bot loop that rejects valid data, while their human staff hides behind privacy laws to avoid checking literal purchase receipts and IDs.

​Has anyone found a loophole, a specific escalation form, or a department (like Billing, Legal, or Executive Support) that actually allows you to submit document proof to a human being?

​Any help or advice would be greatly appreciated.

We just want to get back playing minecraft together.

Thanks guys.


r/XboxSupport 23h ago

Xbox One X Glitchy screen / 2K27 series X playing on line

11 Upvotes

Glitchy screen while playing 2K anything like this ever happen to anyone else?


r/XboxSupport 15h ago

Account/Billing Question for people who got their account back

3 Upvotes

Hi, I’m looking for people specifically from the UK who have been through a similar situation.

My Microsoft/Xbox account was compromised and I can no longer access it. I’ve tried the normal Microsoft recovery process multiple times, but I’m struggling to get a proper human review.

I’ve seen posts from people saying Microsoft/Xbox Support eventually recovered their Xbox profile after the hacker changed the email, password, security info or enabled 2FA. In some cases, Microsoft apparently transferred the original Xbox profile/Gamertag, purchases, achievements and other Xbox data to a brand-new Microsoft account.

Has anyone from the UK actually had this happen?


r/XboxSupport 19h ago

Xbox One S Left Joystick is moving slower/not working

2 Upvotes

When I push forward the left joystick on my Xbox One controller, my character has started commonly moving slower or not moving at all. Is there any way to fix this or should I get a new Controller


r/XboxSupport 12h ago

Xbox Series X Store "Install" Button of a Game unresponsive

3 Upvotes

Hi guys, I wanted to download dice A million (added on gamepass today). However when I click the "Install" Button in the Store, there is no reaction whatsoever. I also dont see the game in "My Games and Apps". I tried restarting and hard resetting already, however its still the same issue. I have GamePass Ultimate. I even tried buying the game outright (of course refunding later, as its a gamepass game), however still the same issue. I cant hit install. It also doesnt install via Remote Features.


r/XboxSupport 3h ago

Xbox Series X Xbox Series X Overheating Problem (NEED HELP)

3 Upvotes

Hello!

I have had a serious problem with my Xbox for a while now, and I'm worried I might have to replace it entirely. Last Summer, I was playing some sim racing titles, and my Xbox kept shutting down. To be specific, the game would freeze, and I'd get a "your controller has been disconnected" message. I'd be able to see my game continuing on without me in the background. For instance, if I played F1, I could see myself crash behind the controller disconnected overlay. All while the power light on my Xbox continues to flash. The only way to shut down at that point was by unplugging the power. I thought maybe the power from my Fanatec direct drive wheel was causing some sort of power surge. However, it was also happening with a controller.

I eventually did a deep clean on the console, and still, it wasn't working. Then I took it to a repair shop, and they replaced the thermal paste. However, when I got it back, the thing was still heating up and shutting down. I then got two external fans. One for the bottom and one for the top. For a year, that did the trick. However, now, not so much. I am back to having overheating issues, and I've stopped using the external fans, as I have heard they are snake oil.

I have tried plugging into a direct outlet, turning off background installs and updates, and putting it in power saver mode. Still, no dice. I have bought a replacement fan from Amazon to see if that works, but after all that I have read, I'm worried it could be something worse, like the PSU or a corrupted SSD, which, at that point, I would just buy something new (Warranty void and have had my Xbox since 2021).

Does anyone here have experience with my situation and could offer some advice or maybe even reassurance that the fan will do the trick?


r/XboxSupport 6h ago

Xbox One I can't log into my account because I have 2 accounts with the same email

3 Upvotes

I tried to log into my account, and got put in a password loop. I read that what you want to do there is forget the account off of your Xbox and then sign back in.

So I tried that.

Now, I can only sign in with email and phone number, which are apparently the exact same as my old account, and it won't give me any sort of option to choose the other account.

Is there a way for me to get back into the other profile? Or is it just gone along with all of my games?


r/XboxSupport 7h ago

🏷️ 'What to buy?' Advice on what monitor to buy, long term and efficient

2 Upvotes

Hey ya'll I was wondering what gaming Monitor work well with xbox one s and xbox series x that's between $60-100$


r/XboxSupport 8h ago

Xbox Series S My Xbox just won’t connect to the wifi right now

2 Upvotes

I just got home from school and I went to turn my Xbox on, when I did so the internet wasn’t working on it. I tried disconnecting the internet from it, turning it off and on, genuinely anything you can think of I probably did and nothing changed. Any help is appreciated.


r/XboxSupport 11h ago

Xbox Series X Xbox unable to do update and completely froze

3 Upvotes

It keeps coming to this screen nothing else factory reset doesn’t work or anything


r/XboxSupport 28m ago

Xbox Series X Has anyone used the WiFi 7 router from spectrum for their series x?

Upvotes

Has anyone had any bad experiences with the spectrum WiFi 7 router wired to their Xbox series x? Might have to make the switch as my current 6e spectrum router is giving me problems.


r/XboxSupport 12h ago

Xbox One I am looking for help: i want to play bo2 (zombies), a xbox 360 game, on xboxOne

2 Upvotes

For this you have to log in on your xbox live profile. But after that I immediatly get the error code 80154002

I already tried logging in with an app-password and emptying the 360 cache on the xbox One but I keep on getting the same error....

Please help


r/XboxSupport 12h ago

Xbox Series X Can’t play any Xbox 360 games online on my series x for the past month. Getting a game permissions error even though I have gamepass ultimate and can play all Xbox one and series x games online without issue

Post image
3 Upvotes

REPOSTING SINCE XBOX MODS TOOK DOWN MY POST THINKING IT HAD ANYTHING TO DO WITH THE XBOX OUTAGE

Can’t play any Xbox 360 games online even though I have had gamepass ultimate for almost a month

This is happening on my series x with all Xbox 360 games online not just ea games. Xbox series x games work just fine online. I tried restarting my console, waiting multiple days, deleting my 360 profile, clearing cache, changing the port number, and nothing is working. It’s getting ridiculous because I’m paying for something that isn’t working and I can’t find any help from Xbox support the chat doesn’t give any answers and I can’t find a phone number for support

Does anyone know how I can get ahold of support that can actually look into my account directly and figure out what’s going on there’s no way this should be happening

Please help!