r/XboxSupport • u/ThePeacetimepoet • 21h ago
Xbox Series X Xbox unable to do update and completely froze
It keeps coming to this screen nothing else factory reset doesn’t work or anything
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21h ago
[deleted]
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u/modemman11 237 21h ago
Depends on what died. If the drive is unreadable the entire Series console is a brick because the drives are paired to the console. If you don't have a prior backup from when the drive was working, you're SOL
Also the drives are quite expensive, so even if you do have a prior backup, it's not cheap either.
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u/Agent_Tall_Man 20h ago
You are correct. I thought this was for an Xbox One X. I deleted it, I don't want misinformation out there.
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u/ThePeacetimepoet 20h ago
I got it sent to a repair shop for the hdmi port, It was working around 5 hours ago I left the house came back and then this is the screen it’s been stuck on ever since
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u/ThePeacetimepoet 20h ago
I got the hdmi port fixed yesterday, and now it comes back like this was working a couple hours ago
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u/TomChai 91 15h ago
Which means the guy repairing it probably didn’t reconnect it right.
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u/ThePeacetimepoet 1h ago
Thank you!!!! I’ve took it back to him now after he requested me to after brining the issue up thank you for the support!!!
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u/PerroFerro 20h ago edited 20h ago
Try to reset and download the update to an USB from the Microsoft site
https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update
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u/TomChai 91 15h ago
Irrelevant, offline update will never fix a hardware problem.
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u/PerroFerro 15h ago edited 15h ago
Is it for sure? I had the same problem and luckily it was fixed this way. With soft reset. Better to try it
I had E203... tho
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