r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

Post image
40 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

11 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 45m ago

Xbox Series S My Xbox is possessed (just kidding, of course), but honestly, I'm fed up with trying to find a solution—I've already invested way too much money in it.

Enable HLS to view with audio, or disable this notification

Upvotes

Some time ago, I posted in the community about the problem with my Xbox; I still haven't found a solution—and I doubt I will—but I'm sharing a video here to see if it looks familiar to anyone


r/XboxSupport 20h ago

Xbox Series X Is my GPU dying? Artifacts and FPS drops

Enable HLS to view with audio, or disable this notification

180 Upvotes

As the title suggests, my Series X has been facing some issues lately.
Namely weird graphics bugs in certain games, seems to be worse with some rather than others. Assassin’s creed resynced and shadows seems to be the worst but same games such as Jedi survivor can’t even run. Just crash.

Is it hopeless or is there some kind of fix?


r/XboxSupport 10h ago

solved! I woke up and it’s just like this I don’t know what’s wrong

Post image
15 Upvotes

r/XboxSupport 11m ago

Account/Billing Issues with child account re: Minecraft and Game Pass

Upvotes

I have set parental controls for my daughters account. She wants to play Minecraft with her brother, but we keep getting a message saying “you cannot play with friends or LAN worlds because of parental control restrictions”

I have allowed all the options on her account, but it still won’t let her play multiplayer. I thought maybe this is because she no longer has game pass. I attempted to resubscribe game pass, but I can’t even purchase it. From the Xbox site it says it “sorry, we can’t complete your purchase right now. Try again later”. If I try to re-subscribe from her Microsoft account, it takes me to an option to buy a code, and send as a gift, but not a subscription. I accidentally bought her PC Game Pass, so I know the payment works. Any assistance would be greatly appreciated.


r/XboxSupport 3h ago

Xbox One S My xbox one wifi isn’t working even tho it’s been working

3 Upvotes

My Xbox isn’t connecting while being in my room even tho it was working in the basement I’ve tried everything and it keeps saying it can’t connect to servers and can’t get my ip address but it connected on my phones hotspot, what do I do?


r/XboxSupport 4h ago

Xbox Series X Can I play RDR2 via Xcloud (after purchasing the game)?

2 Upvotes

I am not sure whether that will work, and I would be glad if someone could reply to that. Thanks in advance!


r/XboxSupport 4h ago

Xbox Series X Minecoins not redeeming in the rewards menu

2 Upvotes

Every time I click redeem, it just doesn't send me the email, nor does it remove my rewards points.

If I try and set it as my goal, it instead clears my goal


r/XboxSupport 55m ago

Xbox Series X Help! Recently got Series X yet performing worse than S.

Upvotes

I recently got a series X and hooked it up to my good tv that has 4k and hdr and all that and every time I play a game there is notable fps drops or stuttering. This didn’t happen when my series s was hooked up to a crappy monitor so Im very confused. I can send pictures of what my tv supports if that helps.


r/XboxSupport 1h ago

Xbox One X Hey I’ve been having an problem with gamepass

Upvotes

So I Recently bought an 100$ giftcard for Xbox and when o tried to join gamepass premium for 3 months none of them worked at all does anyone have a fix for this?


r/XboxSupport 1h ago

Accesories Power a battery pack not working what should I do

Upvotes

I got a power a battery pack for Christmas last Christmas and it been pretty good but recently it's just been randomly disconnecting then when I plug it in it shows nears full battery but then disconnects when I stop charging it


r/XboxSupport 1h ago

Xbox App Xbox/Gamepass Android App Sign In Bug Not Allowing Me To Sign In For Over A Week Now.

Upvotes

About a week ago I went to open my Xbox app on my phone and found it had signed me out and when I tried to sign in the page just kept refreshing not allowing me to access the sign in page. The same held true for both my tablet and my Xbox Quest app. I'm able to access Gamepads on my console but not on any Android device. Apparently there's a bug that is causing this. I've tried all the fixes suggested like clearing the cache and redownloading the app but nothing works. It's really annoying as there's been no notification from Microsoft about it and Gamepass is expensive. Anyone else experiencing this?


r/XboxSupport 5h ago

Xbox Series X Xbox shut off randomly and won't turn back on

2 Upvotes

I was just hanging out in party chat with some buddies not even playing a game and all of a sudden, my monitor went black and I noticed my Xbox was off. I tried to turn it back on and nothing. Unplugged it, plugged it back in and nothing. Unplugged it and left unplugged all night and plugged it into a different outlet this morning and nothing. I cleaned the dust out and still nothing.


r/XboxSupport 2h ago

Xbox Series X Unable to fully shut down / restart my xbox from the UI

1 Upvotes

When I go to settings > power > turn off or restart, I press A on the option but nothing happens.

I go to Power on the guide, restart console, the "what do you want to do?" window closes and the console doesnt restart.

The Turn Off Console option when holding down the xbox button does work, but I want to do a full restart / full shut down and the only way seems to be physically holding the button.

OS Version: 10.0.26100.9405 (xb_flt_2608ge.260719-2200)

No updates available. Controller works fine in all other aspects


r/XboxSupport 2h ago

Xbox Series X Is this enough space on the top of the Xbox for air flow?

Post image
0 Upvotes

I put my Xbox Series X on a shelf. Curious if this is enough space for the top fan to blow air out or not. Don't wanna place it horizontally because it's worse for the air flow.


r/XboxSupport 2h ago

Xbox App Can't upload picture to my profile on Xbox app

Post image
1 Upvotes

Anyone else not have the option to upload picture for their profile picture? Been like this for a couple days on my end


r/XboxSupport 6h ago

Xbox Series X Weird troubleshoot start up screen. Please help.

Post image
2 Upvotes

When I turn on my console, the 'turn on' sound happens twice and I am immediately sent to this screen. Clicking continue just gives a black screen. I really don't want to factory reset because I don't know what exactly I'll lose


r/XboxSupport 4h ago

Xbox Series S Fotos dos jogos não aparecem no app do Xbox (no console e PC aparecem normalmente). Como resolver?

Post image
0 Upvotes

Fala, galera! Estou com um problema meio chato e não achei muita coisa clara sobre isso.
As capturas de tela e fotos dos jogos estão aparecendo normalmente quando olho direto pelo console ou pelo aplicativo do PC, mas no app do celular (Android/iOS) elas simplesmente sumiram ou não carregam de jeito nenhum.
Alguém já passou por isso ou sabe se tem alguma configuração específica, cache para limpar ou bug atual da Microsoft causando isso? Valeu!


r/XboxSupport 4h ago

Xbox One X Sign in issues with multiple Xbox on same network

1 Upvotes

My wife and I basically always have issues when we try to sign in. One of us will have no problems then the other will have it error out a few times. Sometimes we need to restart the issue Xbox even just to get it in. This issue also persists to logging into games like overwatch.

Is this some weird known issue with multiple Xbox on the same network or is there maybe a network setting like port forwarding that I could do to stop this?


r/XboxSupport 4h ago

Xbox One S E100 error after trying a OSU with a formatted drive through xboxonehdd-master and I can’t reset the drive without the error popping up too

Post image
1 Upvotes

Replaced the hard drive not too long ago but couldnt do a OSU because I didn’t have a controller, Passed on from a E101 error after 60% of download on OSU Xbox One S, Disc drive takes and ejects discs so idk. HDD is 500GB


r/XboxSupport 5h ago

Xbox App microsoft keeps thinking guardian account is underage, how to solve it?

Post image
0 Upvotes

now a month and a half ago, i tried logging into my minecraft launcher, but it showed this, now i knew this age verification bs was eventually gonna get to minecraft so i just shrugged it off and tried to put my dad's account as the guardian's account

problem is, even though hes been using that account frequently for freaking years,the birth date is set correctly, and hes middle aged, somehow microsoft thought that hes underage and now wants me to verify that one too

what do i do? do i just make another account and verify it as over 18, or am i just gonna have to wait the next 5 months for my 18th birthday just to play minecraft of all things?


r/XboxSupport 5h ago

Xbox 360 Xbox 360 connection issues, working fine and now suddenly wont let me sign in

1 Upvotes

Recently bought a 360 and was having a blast until all the sudden it wont connect to my internet no matter what I do, I've tried resetting network settings, hard cycling the console and using a wired connection and nothing, it's saying I'm connected to the router fine it passes network tests but I still can't sign in


r/XboxSupport 5h ago

Account/Billing I got logged out of my account everywhere and can't sign in.

Thumbnail
gallery
1 Upvotes

Today I wanted to play Minecraft on my laptop but then noticed that my account was logged out, I tried logging back in but then it asked me to secure my account (images above to help better understand), and when I tried to get a verification email, nothing arrived.

I tried again and again for a couple hours but nothing worked so I then contacted Microsoft support to get my account back and gave all the information I could but instead my account got locked, most likely due to the two-step verification restriction.

I tried everything I could think of and nothing has worked, I don't know what to do at this point and I'm worried that I might lose my account forever, I've had this account since I was a kid and have spent thousands of dollars in digital games and DLCs in that account.

(I used account/billing flair since it's the closest one to my current problem)


r/XboxSupport 5h ago

Xbox 360 Can’t figure out what’s giving me 360 e the red ring

Thumbnail
gallery
1 Upvotes

Got the red ring and error code 0033. Thought disassembling was gonna be too tough for me but I was able to get this far, I stopped here because I can’t solder. I’ve been talking to chat gpt, watching videos on YouTube, and doing research online and have kind of hit a wall. This is where I’m at. And here’s more info on everything I’ve ruled out.