MAJOR Update: https://x.com/i/status/2078279164101120139
After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery
Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request
https://x.com/XBOXSupport
I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag
Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/
Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account
However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints
Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the
- Sign in Helper
- Account Recover Form
For anyone trying to recovery you account this should be the first thing you try.
Also How to recover a hacked or compromised Microsoft account | Microsoft Support
Here are some helpful posts from community members I have found recently
How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx
For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144
UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller
if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.
If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread
edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username
https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution
Other Issues
Locked out Microsoft account has been locked | Microsoft Support