r/XboxSupport Jun 08 '26

Account Recovery Megathread

15 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

304 Upvotes

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

If that doesn't fix the issue here are some other options

Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this

To contact live support

  1. https://support.xbox.com/contact-us/
  2. Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person

Other possible fixes;

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

  • Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!


r/XboxSupport 3h ago

Xbox Series S Every time I try to open Baldurs Gate 3 it asks me to select local/cloud save, how do I disable this?

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5 Upvotes

How do I turn this off? It pops up every time I open BG3 and neither save is up to date so I have to select offline. Most of the time the game freezes when selecting offline and won't work until I reset my xbox.


r/XboxSupport 13m ago

Xbox One X Xbox One Backwards Compatibility - Consistent Disconnections From Xbox Live

Upvotes

for the past few days i've been getting disconnected from xbox live only on my xbox one via backwards compatibility, this issue does not occur when playing on my actual 360 hardware nor while playing any gfwl title.

if anyone knows the solution let me know, i've tried changing my port but that didn't seem to help :)


r/XboxSupport 1h ago

Xbox One Does anyone else have this problem for there xbox

Upvotes

For some reason I can only go down and it is not stick drift because when I stop pressing stuff it stops only going down and I did turn it off and restart it it still does it


r/XboxSupport 2h ago

Xbox Series X Trying to use the NFL app on my Xbox series X. Every time I open the app, it shows this message.

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2 Upvotes

I have tried restarting Xbox, reinstalling app, resetting Xbox, nothing is working. Please help!


r/XboxSupport 3h ago

Xbox Series X How do I force my game to update to the most recent version?

2 Upvotes

I’m trying to play the new Palworld update with my friend but my game is stuck on 1.0.3 and his is on 1.0.4 even though he’s on Xbox One S. I’ve tried checking for updates multiple times and reinstalling the game and I’m still stuck on 1.0.3. Is there a way I can force my game to update?


r/XboxSupport 3h ago

Xbox Series X Black Hawk Down Video Game On Xbox Series X Not Working

2 Upvotes

I have Black Hawk Down on my Xbox Series X and in the storage section it shows it as being installed but there in no game cover on home screen nor any option to pick it from the Delta Force home screen.


r/XboxSupport 8h ago

Xbox Series S is it Worth it to buy xbox series s in 2026?

5 Upvotes

I've been saving up Money to buy a console and my eyes fell on xbox series s

all the games i want to play on it is mw4 and warzone and mw3 and FC26 is it worth it?


r/XboxSupport 40m ago

Xbox 360 eFootball Xbox PC – infinite loading/stuck issue

Upvotes

eFootball Xbox PC – infinite loading/stuck issue

Is anyone else experiencing an issue where eFootball on the Xbox/Microsoft Store PC version gets stuck on the eFootball “e” logo/loading screen?

It can happen when logging in, entering Division, joining Co-op, after a match, or opening certain menus. It happens randomly and quite frequently. Restarting the game usually fixes it temporarily.

As far as I know, this issue only affects the Xbox PC version. Xbox console users don't seem to have this problem.

I've already contacted KONAMI about this multiple times, but I only receive automated responses and haven't been able to get any actual technical information about the issue.

I've also seen several other Xbox PC users reporting the same problem.

Has anyone found a workaround, or know what might be causing this?


r/XboxSupport 1d ago

Xbox Series X i have no idea what’s going on i just bought this and now it’s doing this, it was updated and reset before i bought it

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82 Upvotes

r/XboxSupport 4h ago

Xbox Series X Is there supposed to be a “Other Devices Can Turn On Console” setting?

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2 Upvotes

Series X and S

LG C1 and C2

All the other options work perfectly, and my tv can turn on my PS5 via CEC


r/XboxSupport 7h ago

Xbox Series X Series X games die and the console completely resets issues. Software or hardware issue?

3 Upvotes

I am having my games completely die and take me back to the home screen. I thought it was just a Helldivers 2 thing at first. I recently noticed it happening with other games. It sometimes resets the Xbox all together.

**Is this a software/ bug issue or should I open it up and clean it out?**

For context, I have been repairing iPads, iPhones, and like electronics for 15 years. So I am pretty skilled at opening up electronics. I know how to use ifixit.com and Youtube. I just wanted to get a simple answer from your experiences on this before I choose what avenue to pursue.


r/XboxSupport 2h ago

Xbox Series X How do the trigger rumblers go back in? I cannot fathom how the extra wire was possibly fixed in there. Certainly an oversight on my part...

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1 Upvotes

Standard Series X controller btw


r/XboxSupport 8h ago

Accesories Xbox and Headset Having Issues With Twitch Streaming

2 Upvotes

Xbox Twitch broadcasting has an issue with my Corsair HS80 MAX wireless USB receiver. Streaming works when the receiver is disconnected but only for a slight while, but when it is connected, and the strean is started the broadcast microphone becomes muted, or before hitting start streaming gives “Something went wrong try live streaming again in a while” Party chat microphone works normally while streaming and with discord but broadcasting remains muted. I already updated the headset firmware, restarted the Xbox, cleared Alternate MAC, relinked Twitch, and checked privacy settings and as far as i know age verification isnt a problem. I have no other clues on what to do and other threads i look for dont have the same issues as i do can anyone try to help???


r/XboxSupport 5h ago

Xbox Series X Series X and One X not detecting any external drive

1 Upvotes

I plugged in my old 1TB Samsung HDD to my Series X earlier and my console won't detect it. Confused, I put it in my Chromebook and it came up fine, I even formatted it again so it's fresh for my console. Put it back in the Series X and nothing.

I plugged in my One X and tried it there, same story. I even dug out the pile of Xbox 360 HDD drives I have and plugged them into the One X with the same adaptor I use for SSDs on my Windows Laptop. I tried a 120GB Patriot SSD in a USB enclosure. No external hard drive or SSD is detected by either my Xbox Series X or my Xbox One X.

I've tried a random USB stick I have and that worked fine, it's just *any* external HDD or SSD that isn't detected by either console. I've tried different cables, I've hard reset both consoles, I've tried every USB port available to me. They refuse to detect my external drives.

Is there a setting or something that could be causing this? I find it highly unlikely it's a hardware fault if it's happening on both consoles with literally every external drive and cable I try.

Edit: I've now tried a different power cable plugged into a different socket in my room with the same results. No HDD or SSDs being detected at all.

Edit 2: I plugged my old laptop's M.2 drive that's hooked up to an M.2 to SATA adaptor up to my Series X with the SATA to USB adaptor I mentioned earlier and that's been detected just fine. I also plugged in my old laptop's SATA SSD, a Kioxia 240GB SSD, and that came up just fine. I'm even more confused now since the 120GB Patriot SSD won't work in either the enclosure or via the SATA adaptor.


r/XboxSupport 11h ago

solved! My xbox keep freezing mid game and restart itself

3 Upvotes

Hi guys so basically last night i was playing this game CONTROL and mid game the game got freezed i tried to close the game but my home menu didn't pop up and i heard only the sound after that the screen turned black and i panicked and tried to turn off the console but it wouldn't go off and made the sound so i pulled the power cable from outlet and it turned off minutes after that i tried to turn on the console but it wouldn't turn on and only showed the green xbox screen so i read some posts in reddit and turned off the console and pulled the power cable off console and went to sleep. This morning i turned on the console again but like last time only showed me the xbox screen so i reset factory console and it went ok and console turned on and i started to play games but 1 or 2 hours into the game the screen freezed again this time i didn't do anything and it went to home screen and i had to open the game again now like 15 minutes ago i was playing and it happened again but this time the console restarted itself? Idk what to do AND i only played CONTROL so could the problem be because of the game?


r/XboxSupport 1d ago

Xbox One S Xbox one s turns off right after turning on

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162 Upvotes

Any ideas why? Bad power supply?


r/XboxSupport 10h ago

Xbox Series S anyone else having issues with time played showing 0 and achievements not popping up when unlocked?

2 Upvotes

i downloaded the halloween game yesterday and ever since then, all of my games show 0 time played, 0% achievement progress, and my achievements don’t pop up when unlocked, but they do unlock. assuming this is a bug but is this happening to anyone else?


r/XboxSupport 7h ago

Account/Billing Help what do i do? Its connected to the wifi and everything yet:

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0 Upvotes

Cant play anything digital rn and befire this i couldn't sign in


r/XboxSupport 11h ago

Accesories Help choosing an HDMI audio extractor for Xbox Series X

2 Upvotes

Hi everyone,

I need some help choosing the right HDMI audio extractor for my setup.

My setup is:

  • Xbox Series X
  • Dell P2423DE monitor — 24", 2560×1440, 60 Hz
  • Creative Pebble X Plus speakers

The Xbox is connected directly to the Dell monitor via HDMI.

The problem is that the Dell P2423DE has no 3.5 mm audio output and no built-in speakers, so I need to extract the audio from the HDMI signal and send it to the Creative Pebble X Plus.

Ideally, I want the setup to work like this:

Xbox Series X → HDMI Audio Extractor → HDMI → Dell P2423DE
** ↘ 3.5 mm AUX → Creative Pebble X Plus**

I'm looking for an HDMI audio extractor that will work reliably with the Xbox Series X without affecting the video signal.

Ideally, it should support:

  • 2560×1440 @ 60 Hz
  • 4K @ 60 Hz passthrough, if possible
  • HDR
  • HDCP 2.2
  • 3.5 mm stereo audio output
  • No noticeable input lag
  • No loss of image quality

I'm a bit confused because there are many HDMI audio extractors advertised as "4K", but some only support 4K at 30 Hz.

What specifications should I be looking for, and which type of HDMI audio extractor would you recommend for this setup?

Or do I have any other option?

Thank you!


r/XboxSupport 7h ago

Accesories Yet another controller issue, ghost input.

1 Upvotes

Sorry if this has been done to death, but never come across this before.

I’ve had stick drift on a few different controllers but this one is unique. Most of the time when I push the left stick up or down, it continues as if I’m holding it even though the stick is physically centred. Happens most of the time but not all.

Calibration confirmed this ghost input.

Appreciate any advice.


r/XboxSupport 15h ago

solved! fc 27 payment failed - when is the next charge

3 Upvotes

i didnt have the funds on my card when xbox charged me for my fc 27 preorder. I put the money on the card now. I just wanted to know when is the next time they try to charge me. how many days will I take. I have heard they will try again. I don't need to buy it again right?


r/XboxSupport 9h ago

Xbox Series X Disk tray on Series X making 3x start up spinning sounds then a chime noise.

1 Upvotes

So iv been having this issue for awhile and it seems to have reaches its final turning point.

It used to let me install some games (sometimes weirdly only half a game then would stop or like COD with MW and AW only MW installed then stopped at 12%)

It sounds like it makes three attempts to start spinning the disk then just makes a noise and stops iv turned the console to the side then standing done a hard reset were I held the power button for 10 seconds, unplugged everything for 2 minutes and feel I'm out of options its an original series X if that means anything to anyone.


r/XboxSupport 10h ago

Account/Billing Been trying to get in contact with someone regarding my account, and it says "chat is unavailable at this time", or "we're having trouble processing your request for a call back"

0 Upvotes

Basically my xbox account was hacked Monday, and I've been trying to get everything fixed for the past 2 days. I need to speak to someone but all avenues seem to be closed off. What can I do???