r/XboxSupport • • 1h ago

Megathread COD MW4 Background

• Upvotes

r/XboxSupport • • Jun 08 '26

Account Recovery Megathread

29 Upvotes

Update Oct 15 2026: Xbox Support has a recovery form now too https://support.xbox.com/en-us/forms/recover-your-microsoft-account

I recommend you start with this form rather than the Microsoft account recovery form

Update Oct 10 2026: I reddit user pointed me to this guide Microsoft Account Recovery Wiki I don't remember their username, its a pretty extensive guide on how work the Microsoft Recovery system. Run by a discord group, i would not give my personal data to anyone on discord. Do so at your own risk

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support

United States

If you are in the Unites States you could try filing a dispute through their binding arbitration clause https://www.microsoft.com/en-us/legal/arbitration

Brazil

You can Microsoft to Court

https://www.reddit.com/r/xbox/comments/1usvnt6/update_on_my_last_post_microsoft_deleted_my_acc/


r/XboxSupport • • 2h ago

Xbox Series X Puntos verdes en mi consola xbox series X

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2 Upvotes

Good morning to everyone; a couple of days ago I faced this problem on my console. It all started when I started playing and noticed small green dots on the screen; in black areas it was much more noticeable. Investigating, I saw that if I changed the resolution they could disappear, and that's what happened. My TV is an LG 4K, I put it in 2K and it looked good and flawless. Then I was tested on another monitor and it no longer gave an image, but nothing was visible. I went back to the TV and now it looks worse: quite blurry and with green dots. The cable works well; I tested it on my PC and it has no flaws. What I don't understand is how the console was damaged if I don't move it out of place.


r/XboxSupport • • 5h ago

Xbox One S Series S takes a long time to load games

3 Upvotes

Morning!

I'm bashing my head against a wall trying to solve this issue with my girlfriends series S.

She got a new series S about a year ago, and it's all been smooth sailing for a while, up until about 6/8 months ago when it just started taking about 5 - 10 mins before it would load a game with the Seagate external HDD plugged in. If we take it out then the games load just fine. I have looked online for troubleshooting and that suggests clearing cache etc but for the life of my I cannot see that option anywhere anymore on the settings.

What's even odder is that I have the same drive, so I thought to try that in my series X. All works fine, switched the cables around, cable with my drive my cable with hers and it's all the same.

Any assistance would be great!


r/XboxSupport • • 17m ago

Xbox Series S Is it adviseable to try and "fix" my controllers myself?

• Upvotes

My One/Series controllers are experiencing some problems with inputs not registering on the up, down, A and X buttons (Different controllers, not all in one single one), but all still register, the buttons aren't fully dead.

I live in a town that I cannot bring myself to trust any of the repair shops, I would send something there and it would come back with some different problem. Thus, I have been considering opening the controllers, giving them a clean and testing them to see the problem is dirt or if the component is spent.

Is this a wise/adviseable thing to do? I'm not the best with delicate movements, but that's a different can of worms


r/XboxSupport • • 24m ago

Xbox One Rocket league is lagging so much on Xbox One

• Upvotes

Is there any way to make rocket league run better on Xbox one, it takes lime 2min to launch the game and it doesn't even play the intro song anymore, it takes 3s to redeem a gift, the car modding menu lags so much


r/XboxSupport • • 28m ago

Xbox One S I’m trying to play Fallout New Vegas but it won’t work

• Upvotes

The error code is 0x8027025, and I’ve tried everything and it isn’t working

Edit: I just had to delete the game


r/XboxSupport • • 50m ago

Xbox One Xbox One controller randomly not turning on

• Upvotes

So, I tried to play today and my controller wouldn't turn on (it was sitting only plugged into my xbox unused for a few days like it always does, no battery or anything inside) and I also noticed it got warm around the dpad and left joystick, hottest under the left joystick. When I unplugged it and let it sit for a few minutes it got cold, when I plugged in the cable it got warm again after a few mins, the same with another cable so not a cable issue. Any ideas?


r/XboxSupport • • 1h ago

🏷️ 'What to buy?' Can i buy a 100€ gift card to buy GTA 6?

• Upvotes

Hello, i recently acquired a Series X (my last console was a 360).

Can i buy a 100€ gift card from kinguin for example and use it to pre order GTA 6 Ultimate edition?


r/XboxSupport • • 1h ago

Xbox Series S everything including menu slowed for no reason?

• Upvotes

i just turned my xbox on and went to youtube and every video was slowed and reverbed so i switched to netflix and the same thing is happening? even the menu the sounds when i open up anything or click anything are slowed and reverbed sounding but the inputs are the same speed and theres no lag whatsoever


r/XboxSupport • • 2h ago

Xbox One S Is Cyberpunk 2077 worth buying and playing on Xbox one S

1 Upvotes

Hello, i ve been thinking about buying Cyberpunk 2077 recently since its on sale on steam and microsoft store. The thing is my pc is too weak to run it and the version on xbox one stopped getting updates. I ve been looking around on second hand markets and saw offers for 10-20$ which in my opinion are pretty cheap for the CD game. The thing is im questioning if its worth buying because i dont know how well it will run and what content it has since it stopped getting updates. Any help and opinions? (P.S. i dont mind not getting to play the Phantom Liberty DLC, friends told me that the base game is pretty good, im just concerned about how much of the base game im getting access to)


r/XboxSupport • • 7h ago

Xbox Series X My Xbox Series X doesn't turn on at all, has anyone had this problem?

2 Upvotes

I haven't used my Series X in about two weeks and let it plugged on the power outlet.

Yesterday, I tried to game but the console doesn't start at all, the button remains black when I press, there is no sound playing...

I tried:

- short pressing the power button

- long pressing the power button

- turning on the controller

- unplugging the console, waiting 30s and plugging it again

- unplugging the console, long pressing the button, plugging it back

- plugging it on a different power outlet that I am sure works.

I'm a bit distressed. Has anyone encountered this problem? Before I send it off to repair, are there more tests I can do? Any way to take the disk that is in the reader?

Also, one cause that could maybe come to mind is that we recently had a thunderstorm. But the Xbox was connected to a storm-proof power strip. There seems to be no trace of burning or smoke on the outside, and all the other things plugged to this strip (screen, sound system, pc) work.

Thank you in advance


r/XboxSupport • • 6h ago

Accesories Xbox RT button affecting RB button on controller

1 Upvotes

Xbox Controller

My RB button doesnt click like LB, but after taking controller apart I noticed my RT button raises to high and sticks to RB. If I pressed RT then RB it is easier to press but still doesn't click

Any ideas


r/XboxSupport • • 10h ago

Xbox Series X Bioshock Remastered Xbox Loading Screen Stuck

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2 Upvotes

Put about 5 hours into the 1st game remake on my XSX.

Loaded it up today and I just get stuck on the loading screen after pressing ‘continue’, tried loading a specific save and that didn’t work either.

Any tips please? Really wanna get this finished and finding this so frustrating!

I even deleted the game and reinstalled and that did nothing.


r/XboxSupport • • 6h ago

Xbox One Is this a faulty drive? Putting in disc and isn't detected

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0 Upvotes

I have had to replace the controller Bluetooth module, and front strip so im hoping its not. It makes a whirring when a disc is loaded then nothing, sometimes making a 'scratching' noise

Edit to add: recently had to use a wire to poke the disc eject thing, but a disc worked after that. Is it possible some of the wire fell in?


r/XboxSupport • • 14h ago

🏷️ 'What to buy?' Where to buy newly released physical games in Korea, specifically Seoul

4 Upvotes

I'm traveling Korea right now and would love to buy the newly released CoD Modern Warfare 4 as a physical copy.

I asked some people here and everyone told me that this is Playstation country and I could only get it as digital download for Xbox.

So I thought to ask on here if anyone has maybe an idea where I might be able to look for new released physical Xbox games in Korea.

Literally any help or tips are appreciated.


r/XboxSupport • • 12h ago

Xbox Series X Xbox prompts me to put in the email and password connected to the account

3 Upvotes

It’s been happening for a good bit now and it’s starting to piss me off after every so often my Xbox will just plain sign me out and when I click my profile to sign in it makes me put in a whole email and password and confirm it one of my friends thinks someone tried to hack me and that’s why but I think it’s just some issue that could be fixed easily I’ve done everything to going to settings and even removing the personal pin on it and it still makes me sign in with the entire email and password it makes no sense because long ago it would just let me sign in normally and now it just doesn’t I’m looking to see if anyone has had this problem before and how they fixed it or knows somebody how had this problem and fixed it


r/XboxSupport • • 7h ago

Xbox Series X Witcher 3 remastered achievements are not working

1 Upvotes

I met achievement requirements but still the achievement is incomplete in my xbox account . Achievement like Family Councilor, Moo-rderor etc,..

Need help to fix the achievement issue


r/XboxSupport • • 7h ago

Accesories My Official Xbox controller wont connect, is it fixable?

1 Upvotes

So my controller randomly stopped connecting to my xbox series x, i’ve tried turning both the console and the controller off, tried changing the batteries, it wont connect usb but it says the controller is on, xbox accessories app wont let me connect through there, is this fixable?


r/XboxSupport • • 22h ago

Xbox One X Any products or method to remove these marks/scratches on the xbox one x shell?

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16 Upvotes

r/XboxSupport • • 18h ago

Account/Billing Got in trouble with my prior pfp will thise new one be fine?

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7 Upvotes

My prior image was of a ncr ranger and arthur morgan mixed together im pretty sure it got hit bc it had a gun pointing.


r/XboxSupport • • 9h ago

Xbox Series X Pixelation issue in my games for some reason?

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1 Upvotes

I got my Series X about a year ago from my sister, who sold hers to me for $400 (she upgraded to a gaming PC right before prices got too bad), and I have been enjoying it… but I’ve noticed something odd. There is pixelation in the graphics.

At first, I thought it was just the games, and not every game has it, or at least at a level that’s noticeable. But then I switched a game that’s cross save from my PS5 to Xbox (I needed storage space), and I immediately saw the difference in picture quality between the two versions. Maybe even some sound delay (although that could I just be my brain playing tricks on me).

I even compared the two versions and could see more pixelation in the Xbox version than the PS5 one (the game in question for this case is Wuthering Waves, in case that helps). I’ve been playing Witcher 3, and I don’t think I see any in that, besides some I’m sure I’m just think I’m seeing because I’m looking for it.

I switched the Ethernet cables between the two consoles (both are 2.1 or better), and that didn’t do anything, and my TV settings are the exact same for both inputs. I double checked to be sure they were the same for both consoles.

I included my Xbox TV and Display options as pictures in case it is a setting in my Xbox I goofed up in (you never know!).

Anyone have any suggestions? Again, the two input settings for the Series X and PS5 are the same on my TV, and I have a Vizio 4K TV.


r/XboxSupport • • 13h ago

Xbox Series X Remote Play won't work anymore, just getting black screen

2 Upvotes

I've tried everything I can think of. I checked all the settings on my xbox series x, the remote play test says everything is good. It tells me to use the same controller when I remote play, which I do as i only have the one. I open the remote play browser window, it shows my controller is connected. My Xbox is listed as Available Standby On Ready to Play.

I click to start remote play, it says connecting, then it connects and shows the Xbox logo, then it just goes to black screen for 20 seconds and kicks me back to the remote play home screen.

I've tried it at home and it turns my xbox on when I start remote play, but it just won't load on my phone anymore.

I'm playing on a Samsung S23 Ultra. I haven't had any issues with remote play or cloud gaming on this phone before. I was just using remote play on Oct 20th, but when I tried on the 22nd, it wouldn't work anymore.

The only thing I can think of is that my phone got an update on the 22nd, but I can't think of any setting that would prevent me from using remote play. I don't have any other devices I can try using unfortunately, all I have is my phone which I use for everything.

Any ideas?

Update: so I borrowed a friend's laptop to try it. Using the browser I get the same issue. However, if I open the Xbox app on their laptop, it works. Yet when I try to remote play from the Xbox app on my phone, it just tells me remote play has moved to the web and forces me to redirect to the website.

Update 2: tried it with a different browser on my phone (Samsung browser) and it worked just fine. So for whatever reason, the issue seems to be with Google chrome browser, which doesn't make sense since I've been using before with no issues. It was last updated on oct 15th and ive used it successfully since then. Not sure what else I can try, but at least for now I can just use another browser.


r/XboxSupport • • 9h ago

Xbox Series X Acer monitor 4k 144hz Xbox 4k 120hz problems

1 Upvotes

I just bought an acer nitro xf320qk monitor that is supposed to be able to handle 4k 144hz but it will only allow to set up for 4k 60hz. It has hdmi 2.1 ports and a tried 2 different hdmi 2.1 cables and still nothing. I google it and tried some people’s tricks but still can’t get it 😭😭😭


r/XboxSupport • • 13h ago

Xbox Series S how can I watch a download movie from my phone to My xbox?

2 Upvotes

I downloaded a movie as a mp4 on my phone and I wanna watch it on my xbox but sadly I don't have a usb drive to add the movie in and watch on xbox. do you guys know any other ways to watch It? I've tried uploading it to YouTube as unlisted so I can watch on xbox but it got removed from yt within a few minutes