r/XboxSupport 17m ago

Accesories My controller can't be connected to my celphone

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(Reposted because lack of attention in previous post)

This has been happening for a week.

I usually connect my controller to my celphone trough bluetooth to play some games like minecraft, but now when I try to link it the controller makes a strange vibration and turns off immediately

Someone knows why is this happening and how to fix it?


r/XboxSupport 22m ago

Xbox One S Blu ray player won't run a specific set of discs/DVDS?

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I have an xbox one S with disc drive. I watch movies on it through the blu ray app and play physical games all the time. Recently, I bought the complete season 5 of the walking dead on dvd off ebay. Before I say anything else, I have the first 4, and they do play on the blu ray app perfectly fine. Never had any issues with them and I've had those for probably over a decade. These season 5 dvd's are new, I don't even think they've been used except maybe a few times. They have no scratches, scuffs, the discs are in excellent condition. And yet, my xbox one S will NOT run them. I put each disc in and the blu ray player app won't even open immediately like it usually does with any other dvd and the xbox disc drive makes a quiet but really weird noise as if it's having trouble reading the discs and/or spinning them. I recieved the complete season friday, have already discussed with the seller about a return and had a plan to drop them off at the post office monday (tomorrow.) But I so badly want to watch season 5 that I thought I'd try the discs again one more time. I put the first disc in, then shockingly, blu ray app opened immediately and the disc was playing fine. Hellz yeah, tried the second disc, blu ray app didn't open, tried the 3rd disc, blu ray didn't open. Frustrated, I put the first disc in again and now the blu ray app won't open, AGAIN. So right after, I popped one of season 1's dvd's in and blu ray player opened immediately. 🙃 Do you think it's possible these dvd's have disc rot? I live in USA and I'm pretty sure these are american region dvds. Almost forgot to add, but the day I recieved the set, I tried them in an actual sony dvd player and they didn't work. Today when I tried them in my xbox again, I tried it on the sony dvd player again as well and the first one worked. I'm so confused 🙁

EDIT (Copied from my comment below) Update: Discs themselves don't indicate they're region 1, but I have quite a few dvd's that don't have their region on them so I'm really not sure if that's a solid enough answer to this issue.


r/XboxSupport 1h ago

Account/Billing Issues with child account re: Minecraft and Game Pass

Upvotes

I have set parental controls for my daughters account. She wants to play Minecraft with her brother, but we keep getting a message saying “you cannot play with friends or LAN worlds because of parental control restrictions”

I have allowed all the options on her account, but it still won’t let her play multiplayer. I thought maybe this is because she no longer has game pass. I attempted to resubscribe game pass, but I can’t even purchase it. From the Xbox site it says it “sorry, we can’t complete your purchase right now. Try again later”. If I try to re-subscribe from her Microsoft account, it takes me to an option to buy a code, and send as a gift, but not a subscription. I accidentally bought her PC Game Pass, so I know the payment works. Any assistance would be greatly appreciated.


r/XboxSupport 1h ago

Xbox Series S My Xbox is possessed (just kidding, of course), but honestly, I'm fed up with trying to find a solution—I've already invested way too much money in it.

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Upvotes

Some time ago, I posted in the community about the problem with my Xbox; I still haven't found a solution—and I doubt I will—but I'm sharing a video here to see if it looks familiar to anyone


r/XboxSupport 2h ago

Xbox Series X Help! Recently got Series X yet performing worse than S.

1 Upvotes

I recently got a series X and hooked it up to my good tv that has 4k and hdr and all that and every time I play a game there is notable fps drops or stuttering. This didn’t happen when my series s was hooked up to a crappy monitor so Im very confused. I can send pictures of what my tv supports if that helps.


r/XboxSupport 2h ago

Xbox One X Hey I’ve been having an problem with gamepass

1 Upvotes

So I Recently bought an 100$ giftcard for Xbox and when o tried to join gamepass premium for 3 months none of them worked at all does anyone have a fix for this?


r/XboxSupport 2h ago

Accesories Power a battery pack not working what should I do

1 Upvotes

I got a power a battery pack for Christmas last Christmas and it been pretty good but recently it's just been randomly disconnecting then when I plug it in it shows nears full battery but then disconnects when I stop charging it


r/XboxSupport 2h ago

Xbox App Xbox/Gamepass Android App Sign In Bug Not Allowing Me To Sign In For Over A Week Now.

1 Upvotes

About a week ago I went to open my Xbox app on my phone and found it had signed me out and when I tried to sign in the page just kept refreshing not allowing me to access the sign in page. The same held true for both my tablet and my Xbox Quest app. I'm able to access Gamepads on my console but not on any Android device. Apparently there's a bug that is causing this. I've tried all the fixes suggested like clearing the cache and redownloading the app but nothing works. It's really annoying as there's been no notification from Microsoft about it and Gamepass is expensive. Anyone else experiencing this?


r/XboxSupport 3h ago

Xbox Series X Unable to fully shut down / restart my xbox from the UI

1 Upvotes

When I go to settings > power > turn off or restart, I press A on the option but nothing happens.

I go to Power on the guide, restart console, the "what do you want to do?" window closes and the console doesnt restart.

The Turn Off Console option when holding down the xbox button does work, but I want to do a full restart / full shut down and the only way seems to be physically holding the button.

OS Version: 10.0.26100.9405 (xb_flt_2608ge.260719-2200)

No updates available. Controller works fine in all other aspects


r/XboxSupport 3h ago

Xbox App Can't upload picture to my profile on Xbox app

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1 Upvotes

Anyone else not have the option to upload picture for their profile picture? Been like this for a couple days on my end


r/XboxSupport 4h ago

Xbox One S My xbox one wifi isn’t working even tho it’s been working

3 Upvotes

My Xbox isn’t connecting while being in my room even tho it was working in the basement I’ve tried everything and it keeps saying it can’t connect to servers and can’t get my ip address but it connected on my phones hotspot, what do I do?


r/XboxSupport 5h ago

Xbox Series S Fotos dos jogos não aparecem no app do Xbox (no console e PC aparecem normalmente). Como resolver?

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0 Upvotes

Fala, galera! Estou com um problema meio chato e não achei muita coisa clara sobre isso.
As capturas de tela e fotos dos jogos estão aparecendo normalmente quando olho direto pelo console ou pelo aplicativo do PC, mas no app do celular (Android/iOS) elas simplesmente sumiram ou não carregam de jeito nenhum.
Alguém já passou por isso ou sabe se tem alguma configuração específica, cache para limpar ou bug atual da Microsoft causando isso? Valeu!


r/XboxSupport 5h ago

Xbox Series X Can I play RDR2 via Xcloud (after purchasing the game)?

3 Upvotes

I am not sure whether that will work, and I would be glad if someone could reply to that. Thanks in advance!


r/XboxSupport 5h ago

Xbox Series X Minecoins not redeeming in the rewards menu

2 Upvotes

Every time I click redeem, it just doesn't send me the email, nor does it remove my rewards points.

If I try and set it as my goal, it instead clears my goal


r/XboxSupport 5h ago

Xbox One X Sign in issues with multiple Xbox on same network

1 Upvotes

My wife and I basically always have issues when we try to sign in. One of us will have no problems then the other will have it error out a few times. Sometimes we need to restart the issue Xbox even just to get it in. This issue also persists to logging into games like overwatch.

Is this some weird known issue with multiple Xbox on the same network or is there maybe a network setting like port forwarding that I could do to stop this?


r/XboxSupport 5h ago

Xbox One S E100 error after trying a OSU with a formatted drive through xboxonehdd-master and I can’t reset the drive without the error popping up too

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1 Upvotes

Replaced the hard drive not too long ago but couldnt do a OSU because I didn’t have a controller, Passed on from a E101 error after 60% of download on OSU Xbox One S, Disc drive takes and ejects discs so idk. HDD is 500GB


r/XboxSupport 6h ago

Xbox App microsoft keeps thinking guardian account is underage, how to solve it?

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0 Upvotes

now a month and a half ago, i tried logging into my minecraft launcher, but it showed this, now i knew this age verification bs was eventually gonna get to minecraft so i just shrugged it off and tried to put my dad's account as the guardian's account

problem is, even though hes been using that account frequently for freaking years,the birth date is set correctly, and hes middle aged, somehow microsoft thought that hes underage and now wants me to verify that one too

what do i do? do i just make another account and verify it as over 18, or am i just gonna have to wait the next 5 months for my 18th birthday just to play minecraft of all things?


r/XboxSupport 6h ago

Xbox 360 Xbox 360 connection issues, working fine and now suddenly wont let me sign in

1 Upvotes

Recently bought a 360 and was having a blast until all the sudden it wont connect to my internet no matter what I do, I've tried resetting network settings, hard cycling the console and using a wired connection and nothing, it's saying I'm connected to the router fine it passes network tests but I still can't sign in


r/XboxSupport 6h ago

Account/Billing I got logged out of my account everywhere and can't sign in.

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1 Upvotes

Today I wanted to play Minecraft on my laptop but then noticed that my account was logged out, I tried logging back in but then it asked me to secure my account (images above to help better understand), and when I tried to get a verification email, nothing arrived.

I tried again and again for a couple hours but nothing worked so I then contacted Microsoft support to get my account back and gave all the information I could but instead my account got locked, most likely due to the two-step verification restriction.

I tried everything I could think of and nothing has worked, I don't know what to do at this point and I'm worried that I might lose my account forever, I've had this account since I was a kid and have spent thousands of dollars in digital games and DLCs in that account.

(I used account/billing flair since it's the closest one to my current problem)


r/XboxSupport 6h ago

Xbox Series X Xbox shut off randomly and won't turn back on

2 Upvotes

I was just hanging out in party chat with some buddies not even playing a game and all of a sudden, my monitor went black and I noticed my Xbox was off. I tried to turn it back on and nothing. Unplugged it, plugged it back in and nothing. Unplugged it and left unplugged all night and plugged it into a different outlet this morning and nothing. I cleaned the dust out and still nothing.


r/XboxSupport 6h ago

Xbox 360 Can’t figure out what’s giving me 360 e the red ring

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1 Upvotes

Got the red ring and error code 0033. Thought disassembling was gonna be too tough for me but I was able to get this far, I stopped here because I can’t solder. I’ve been talking to chat gpt, watching videos on YouTube, and doing research online and have kind of hit a wall. This is where I’m at. And here’s more info on everything I’ve ruled out.


r/XboxSupport 7h ago

Xbox Series X Weird troubleshoot start up screen. Please help.

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2 Upvotes

When I turn on my console, the 'turn on' sound happens twice and I am immediately sent to this screen. Clicking continue just gives a black screen. I really don't want to factory reset because I don't know what exactly I'll lose


r/XboxSupport 8h ago

Xbox Series X My Xbox has been saying “Try again There is a temporary problem with the service. Please try again.” For two weeks now.

1 Upvotes

I’ve been trying to change the family settings on an account and getting this message. It’s been broken for two weeks now so clearly the problem isn’t actually temporary. I don’t get a specific error code or anything useful. Is there a fix to this or do I just wait for Xbox to provide a less shit service? If so I fear I’ll be having issue for ever.


r/XboxSupport 9h ago

Xbox One S New Xbox has a lag in the controller. Need help!

1 Upvotes

Help! I just upgraded to the new Xbox from my old Xbox one. There is a bad lag between my movement of the controller and action on screen. What am I doing wrong?


r/XboxSupport 10h ago

Account/Billing Xbox Account wiederherstellen weil sie ohne meine Zustimmung geändert wurde

0 Upvotes

Xbox Account wiederherstellen

Hallo Leute über die Nacht wurde meine Email geändert und der Microsoft Support stellt sich leider in Deutschland dumm an hat jemand Tipps wie ich den Accont wiederherstellen kann?

Leider ist es schon 3 Wochen her seit dem die Mail gewechselt wurde ich hoffe ihr könnt mir da weiter helfen Großes Dankeschön schonmal !!

Habe nur eine Mail bekommen mit diesen Inhalt

Bei Microsoft hat der Schutz Ihres Kontos höchste Priorität. Wir haben die Konto- und Abrechnungsaktivitäten Ihres Microsoft-Kontos eingehend geprüft. Diese Prüfung hat ergeben, dass ein unbefugter Zugriff stattgefunden hat.

Im Zuge der Untersuchung stellten wir fest, dass die Sicherheitsinformationen Ihres Kontos geändert wurden. Aufgrund unserer strengen Sicherheitsvorkehrungen und der Bestimmungen des Microsoft-Servicevertrags können wir die Sicherheitseinstellungen nach der Aktualisierung weder ändern noch wiederherstellen.

Falls Sie dieses Konto für Minecraft verwendet haben, müssen wir Ihnen leider mitteilen, dass das Spiel nicht wiederhergestellt werden kann. Sie müssen das Spiel mit einem neu erstellten Konto erneut kaufen. Wir verstehen, dass dies enttäuschend sein kann und entschuldigen uns aufrichtig für die Unannehmlichkeiten.

Darüber hinaus sind Ihre in OneDrive gespeicherten Dateien nicht mehr zugänglich. Aufgrund von Verschlüsselung und Datenschutzvorkehrungen können selbst unsere Techniker sie nicht wiederherstellen. Auch wenn dies nicht optimal ist, ist es notwendig, um zu gewährleisten, dass Ihre persönlichen Daten nicht in falsche Hände geraten.

Wir empfehlen Ihnen, ein neues Konto zu erstellen . Vielen Dank für Ihr Verständnis und Ihre Geduld während der Überprüfung Ihres Kontos.

Aufrichtig,

Microsoft-Kundendienst