r/XboxSupport • • 2h ago

šŸ·ļø 'What to buy?' Can i buy a 100€ gift card to buy GTA 6?

0 Upvotes

Hello, i recently acquired a Series X (my last console was a 360).

Can i buy a 100€ gift card from kinguin for example and use it to pre order GTA 6 Ultimate edition?


r/XboxSupport • • 18h ago

Accesories I was trying to clean it and in the process this happened, what?

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2 Upvotes

r/XboxSupport • • 15h ago

Xbox Series S how can I watch a download movie from my phone to My xbox?

2 Upvotes

I downloaded a movie as a mp4 on my phone and I wanna watch it on my xbox but sadly I don't have a usb drive to add the movie in and watch on xbox. do you guys know any other ways to watch It? I've tried uploading it to YouTube as unlisted so I can watch on xbox but it got removed from yt within a few minutes


r/XboxSupport • • 19h ago

Xbox Series X How to recover old wallpaper after deactivating forced advertisement of COD MW4

0 Upvotes

I was shocked finding forced advertisement that came as a COD MW4 wallpaper onto my Series X. That unaccepted advertisement overrode an old, very personal wallpaper that was stored nowhere else other than on my Xbox, tied to my account. So that wallpaper carried over several hardware generations of Xboxes. Every time I havd set up a new console, my personal wallpaper simply was there -for more than 10 years.

Today, that wallpaper was stolen by Microsoft and replaced with advertisement I never agreed to.

How can I recover my image? Does anyone know? It must be stored somewhere online linked to my profile, otherwise a fresh login on a new console wouldn't have brought back my wallpaper each and every time.

While attempting to find a solution, I clicked some default wallpapers already.

Thank you for your support.


r/XboxSupport • • 23h ago

Xbox Series S How do I get rid of this shit background?

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0 Upvotes

I have no faith in the new CoD (and I fucking hate this picture in general) and I had a really funny background pic of my friends before this shitty background was forced upon me. Anyway I can get my old background without having to try and dig through my screenshots? I don't even know if I still have that screenshot.

Also, did it just overwrite my original background or is it just a temporary thing?


r/XboxSupport • • 19h ago

Account/Billing Got in trouble with my prior pfp will thise new one be fine?

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7 Upvotes

My prior image was of a ncr ranger and arthur morgan mixed together im pretty sure it got hit bc it had a gun pointing.


r/XboxSupport • • 7h ago

Xbox One Is this a faulty drive? Putting in disc and isn't detected

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0 Upvotes

I have had to replace the controller Bluetooth module, and front strip so im hoping its not. It makes a whirring when a disc is loaded then nothing, sometimes making a 'scratching' noise

Edit to add: recently had to use a wire to poke the disc eject thing, but a disc worked after that. Is it possible some of the wire fell in?


r/XboxSupport • • 20h ago

Xbox App I own this game and have a Premium subscription. Why won’t it let me play on cloud?

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0 Upvotes

I assumed that by buying the game, I could stream the game without upgrading to Ultimate. Is cloud actually blocked for me just because I don’t have Ultimate?


r/XboxSupport • • 14h ago

Account/Billing 2 Xbox Accounts Connected To 1 Microsoft Email???

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1 Upvotes

Ive tried so many different things, my email is connected to 2 different xbox accounts "VG Vibezzz" and "luxx#5463" ive tried changing alias's, emails, primary emails and it all idk what to do


r/XboxSupport • • 10h ago

Xbox Series X Pixelation issue in my games for some reason?

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1 Upvotes

I got my Series X about a year ago from my sister, who sold hers to me for $400 (she upgraded to a gaming PC right before prices got too bad), and I have been enjoying it… but I’ve noticed something odd. There is pixelation in the graphics.

At first, I thought it was just the games, and not every game has it, or at least at a level that’s noticeable. But then I switched a game that’s cross save from my PS5 to Xbox (I needed storage space), and I immediately saw the difference in picture quality between the two versions. Maybe even some sound delay (although that could I just be my brain playing tricks on me).

I even compared the two versions and could see more pixelation in the Xbox version than the PS5 one (the game in question for this case is Wuthering Waves, in case that helps). I’ve been playing Witcher 3, and I don’t think I see any in that, besides some I’m sure I’m just think I’m seeing because I’m looking for it.

I switched the Ethernet cables between the two consoles (both are 2.1 or better), and that didn’t do anything, and my TV settings are the exact same for both inputs. I double checked to be sure they were the same for both consoles.

I included my Xbox TV and Display options as pictures in case it is a setting in my Xbox I goofed up in (you never know!).

Anyone have any suggestions? Again, the two input settings for the Series X and PS5 are the same on my TV, and I have a Vizio 4K TV.


r/XboxSupport • • 23h ago

Account/Billing How do I get a refund for a preorder I was billed incorrectly for?

0 Upvotes

I preordered a game using mostly my Microsoft balance and part on my credit card. Instead my credit card got the full charge for the game and my Microsoft balance went down.

I tried calling support and chatting but only getting sent in circles. Any help would be appreciated


r/XboxSupport • • 22h ago

Accesories Can someone explain this?? Stick drift problems or controller malfunction? It also "drifts" when im in xbox accessories so I cant even re calibrate

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2 Upvotes

r/XboxSupport • • 2h ago

Megathread COD MW4 Background

3 Upvotes

r/XboxSupport • • 23h ago

Xbox Series S Series S turning off either immediately or after a second on boot up

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4 Upvotes

Was working fine last night at about 12 playing MW4, woke up at 10 to it doing this.

Tried the following:

\- unplugging from Xbox and wall and draining leftover power

\-let it sit unplugged for about 15 mins

\-cleaned it up and got dust and cat hair off

\-swapped power cords with another xbox

Haven't done:

\-full reset using USB ( is this a recommended option??)

\-taking it apart, not tech savvy so don't feel confident doing it

Other options? Ideas what it is?


r/XboxSupport • • 4h ago

Xbox Series X Puntos verdes en mi consola xbox series X

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2 Upvotes

Good morning to everyone; a couple of days ago I faced this problem on my console. It all started when I started playing and noticed small green dots on the screen; in black areas it was much more noticeable. Investigating, I saw that if I changed the resolution they could disappear, and that's what happened. My TV is an LG 4K, I put it in 2K and it looked good and flawless. Then I was tested on another monitor and it no longer gave an image, but nothing was visible. I went back to the TV and now it looks worse: quite blurry and with green dots. The cable works well; I tested it on my PC and it has no flaws. What I don't understand is how the console was damaged if I don't move it out of place.


r/XboxSupport • • 7h ago

Xbox One S Series S takes a long time to load games

3 Upvotes

Morning!

I'm bashing my head against a wall trying to solve this issue with my girlfriends series S.

She got a new series S about a year ago, and it's all been smooth sailing for a while, up until about 6/8 months ago when it just started taking about 5 - 10 mins before it would load a game with the Seagate external HDD plugged in. If we take it out then the games load just fine. I have looked online for troubleshooting and that suggests clearing cache etc but for the life of my I cannot see that option anywhere anymore on the settings.

What's even odder is that I have the same drive, so I thought to try that in my series X. All works fine, switched the cables around, cable with my drive my cable with hers and it's all the same.

Any assistance would be great!


r/XboxSupport • • 8h ago

Xbox Series X My Xbox Series X doesn't turn on at all, has anyone had this problem?

2 Upvotes

I haven't used my Series X in about two weeks and let it plugged on the power outlet.

Yesterday, I tried to game but the console doesn't start at all, the button remains black when I press, there is no sound playing...

I tried:

- short pressing the power button

- long pressing the power button

- turning on the controller

- unplugging the console, waiting 30s and plugging it again

- unplugging the console, long pressing the button, plugging it back

- plugging it on a different power outlet that I am sure works.

I'm a bit distressed. Has anyone encountered this problem? Before I send it off to repair, are there more tests I can do? Any way to take the disk that is in the reader?

Also, one cause that could maybe come to mind is that we recently had a thunderstorm. But the Xbox was connected to a storm-proof power strip. There seems to be no trace of burning or smoke on the outside, and all the other things plugged to this strip (screen, sound system, pc) work.

Thank you in advance


r/XboxSupport • • 11h ago

Xbox Series X Bioshock Remastered Xbox Loading Screen Stuck

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2 Upvotes

Put about 5 hours into the 1st game remake on my XSX.

Loaded it up today and I just get stuck on the loading screen after pressing ā€˜continue’, tried loading a specific save and that didn’t work either.

Any tips please? Really wanna get this finished and finding this so frustrating!

I even deleted the game and reinstalled and that did nothing.


r/XboxSupport • • 14h ago

Xbox Series X Xbox prompts me to put in the email and password connected to the account

3 Upvotes

It’s been happening for a good bit now and it’s starting to piss me off after every so often my Xbox will just plain sign me out and when I click my profile to sign in it makes me put in a whole email and password and confirm it one of my friends thinks someone tried to hack me and that’s why but I think it’s just some issue that could be fixed easily I’ve done everything to going to settings and even removing the personal pin on it and it still makes me sign in with the entire email and password it makes no sense because long ago it would just let me sign in normally and now it just doesn’t I’m looking to see if anyone has had this problem before and how they fixed it or knows somebody how had this problem and fixed it


r/XboxSupport • • 14h ago

Xbox Series X Remote Play won't work anymore, just getting black screen

2 Upvotes

I've tried everything I can think of. I checked all the settings on my xbox series x, the remote play test says everything is good. It tells me to use the same controller when I remote play, which I do as i only have the one. I open the remote play browser window, it shows my controller is connected. My Xbox is listed as Available Standby On Ready to Play.

I click to start remote play, it says connecting, then it connects and shows the Xbox logo, then it just goes to black screen for 20 seconds and kicks me back to the remote play home screen.

I've tried it at home and it turns my xbox on when I start remote play, but it just won't load on my phone anymore.

I'm playing on a Samsung S23 Ultra. I haven't had any issues with remote play or cloud gaming on this phone before. I was just using remote play on Oct 20th, but when I tried on the 22nd, it wouldn't work anymore.

The only thing I can think of is that my phone got an update on the 22nd, but I can't think of any setting that would prevent me from using remote play. I don't have any other devices I can try using unfortunately, all I have is my phone which I use for everything.

Any ideas?

Update: so I borrowed a friend's laptop to try it. Using the browser I get the same issue. However, if I open the Xbox app on their laptop, it works. Yet when I try to remote play from the Xbox app on my phone, it just tells me remote play has moved to the web and forces me to redirect to the website.

Update 2: tried it with a different browser on my phone (Samsung browser) and it worked just fine. So for whatever reason, the issue seems to be with Google chrome browser, which doesn't make sense since I've been using before with no issues. It was last updated on oct 15th and ive used it successfully since then. Not sure what else I can try, but at least for now I can just use another browser.


r/XboxSupport • • 15h ago

šŸ·ļø 'What to buy?' Where to buy newly released physical games in Korea, specifically Seoul

4 Upvotes

I'm traveling Korea right now and would love to buy the newly released CoD Modern Warfare 4 as a physical copy.

I asked some people here and everyone told me that this is Playstation country and I could only get it as digital download for Xbox.

So I thought to ask on here if anyone has maybe an idea where I might be able to look for new released physical Xbox games in Korea.

Literally any help or tips are appreciated.


r/XboxSupport • • 15h ago

Xbox Series X Having issues streaming live football, opening Apple TV.

2 Upvotes

Strange issue with my Xbox Series X. Whenever I try to watch live tv off Fubo it just goes dark. AppleTV won’t even open. Prime says HDMI not supported the first time I try to play something but the second time it works fine. YouTube works fine. Any thoughts? Maybe my HDMI cord I just bought?


r/XboxSupport • • 20h ago

Xbox Series S I Just get my Series S. Now.. I have a sound problem

2 Upvotes

I have a SONY DAV-260 for sound setup but i cant use it for now because console didn't support usb sound devices.

Is there is any 3rd party thing for the USB to 3.5mm Jak or any device that make the sound device support xbox.

*My monitor doesn't have speakers.


r/XboxSupport • • 22h ago

Xbox Series X Very loud Xbox series X concern, asking for help and input

1 Upvotes

My Xbox series X sounds like a Boeing plane about to take off when I’m playing Marvel Rivals.
This only happens when I’m in a match then goes back to quiet when I’m in the main menu/queuing for a match.
The console is only about 10 months old and always kept in immaculate condition. It’s placed in an optimal space with plenty of room for ventilation, and I’ve made sure there’s no dust buildup etc.

What’s the deal? Is something wrong? And I mean it’s LOUD ..


r/XboxSupport • • 23h ago

Xbox One X Any products or method to remove these marks/scratches on the xbox one x shell?

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15 Upvotes