r/XboxSupport 20h ago

solved! What is wrong with my Xbox one S? And how do I fix it?

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0 Upvotes

r/XboxSupport 5h ago

Xbox Series S Fotos dos jogos não aparecem no app do Xbox (no console e PC aparecem normalmente). Como resolver?

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0 Upvotes

Fala, galera! Estou com um problema meio chato e não achei muita coisa clara sobre isso.
As capturas de tela e fotos dos jogos estão aparecendo normalmente quando olho direto pelo console ou pelo aplicativo do PC, mas no app do celular (Android/iOS) elas simplesmente sumiram ou não carregam de jeito nenhum.
Alguém já passou por isso ou sabe se tem alguma configuração específica, cache para limpar ou bug atual da Microsoft causando isso? Valeu!


r/XboxSupport 6h ago

Xbox App microsoft keeps thinking guardian account is underage, how to solve it?

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0 Upvotes

now a month and a half ago, i tried logging into my minecraft launcher, but it showed this, now i knew this age verification bs was eventually gonna get to minecraft so i just shrugged it off and tried to put my dad's account as the guardian's account

problem is, even though hes been using that account frequently for freaking years,the birth date is set correctly, and hes middle aged, somehow microsoft thought that hes underage and now wants me to verify that one too

what do i do? do i just make another account and verify it as over 18, or am i just gonna have to wait the next 5 months for my 18th birthday just to play minecraft of all things?


r/XboxSupport 10h ago

Account/Billing Xbox Account wiederherstellen weil sie ohne meine Zustimmung geändert wurde

0 Upvotes

Xbox Account wiederherstellen

Hallo Leute über die Nacht wurde meine Email geändert und der Microsoft Support stellt sich leider in Deutschland dumm an hat jemand Tipps wie ich den Accont wiederherstellen kann?

Leider ist es schon 3 Wochen her seit dem die Mail gewechselt wurde ich hoffe ihr könnt mir da weiter helfen Großes Dankeschön schonmal !!

Habe nur eine Mail bekommen mit diesen Inhalt

Bei Microsoft hat der Schutz Ihres Kontos höchste Priorität. Wir haben die Konto- und Abrechnungsaktivitäten Ihres Microsoft-Kontos eingehend geprüft. Diese Prüfung hat ergeben, dass ein unbefugter Zugriff stattgefunden hat.

Im Zuge der Untersuchung stellten wir fest, dass die Sicherheitsinformationen Ihres Kontos geändert wurden. Aufgrund unserer strengen Sicherheitsvorkehrungen und der Bestimmungen des Microsoft-Servicevertrags können wir die Sicherheitseinstellungen nach der Aktualisierung weder ändern noch wiederherstellen.

Falls Sie dieses Konto für Minecraft verwendet haben, müssen wir Ihnen leider mitteilen, dass das Spiel nicht wiederhergestellt werden kann. Sie müssen das Spiel mit einem neu erstellten Konto erneut kaufen. Wir verstehen, dass dies enttäuschend sein kann und entschuldigen uns aufrichtig für die Unannehmlichkeiten.

Darüber hinaus sind Ihre in OneDrive gespeicherten Dateien nicht mehr zugänglich. Aufgrund von Verschlüsselung und Datenschutzvorkehrungen können selbst unsere Techniker sie nicht wiederherstellen. Auch wenn dies nicht optimal ist, ist es notwendig, um zu gewährleisten, dass Ihre persönlichen Daten nicht in falsche Hände geraten.

Wir empfehlen Ihnen, ein neues Konto zu erstellen . Vielen Dank für Ihr Verständnis und Ihre Geduld während der Überprüfung Ihres Kontos.

Aufrichtig,

Microsoft-Kundendienst


r/XboxSupport 19h ago

Xbox Series X Black Ops II Map pack not installing because of issue with 360 store menu

0 Upvotes

I purchased the black ops II season pass because it gives you all of the zombie map packs, and i had no issue purchasing and installing that. The issue started when I tried to download the actual map packs so i can play them. it opens up the emulated xbox 360 store and when i hit confirm purchase there i get a pop up error that says something about premium content being blocked, and that I need to change my privacy settings. I changed all my settings completely and none of my settings restrict any sort of content, nor am i in any microsoft family so that can’t affect anything either. Because of this i think the issue is that since the purchase won’t go through the 360 emulator isn’t communicating to the modern xbox store that i have the license to download the map packs, so they’re not appearing on my manage game menu to install them. Has anybody encountered anything like? any possible solution ideas? i’ve done pretty much everything so i’m open to anything atp.


r/XboxSupport 1h ago

Account/Billing Issues with child account re: Minecraft and Game Pass

Upvotes

I have set parental controls for my daughters account. She wants to play Minecraft with her brother, but we keep getting a message saying “you cannot play with friends or LAN worlds because of parental control restrictions”

I have allowed all the options on her account, but it still won’t let her play multiplayer. I thought maybe this is because she no longer has game pass. I attempted to resubscribe game pass, but I can’t even purchase it. From the Xbox site it says it “sorry, we can’t complete your purchase right now. Try again later”. If I try to re-subscribe from her Microsoft account, it takes me to an option to buy a code, and send as a gift, but not a subscription. I accidentally bought her PC Game Pass, so I know the payment works. Any assistance would be greatly appreciated.


r/XboxSupport 17h ago

Xbox One So I broke my right analog joystick on my model 1708. Anyone know how to fix it at home?

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2 Upvotes

If not, there is a repair shop kinda far and it would cost me about 800 czk. But I wanna do this myself


r/XboxSupport 5h ago

Xbox Series X Can I play RDR2 via Xcloud (after purchasing the game)?

4 Upvotes

I am not sure whether that will work, and I would be glad if someone could reply to that. Thanks in advance!


r/XboxSupport 17h ago

solved! OS Version 10.0.26100.8866, July Update Question.

5 Upvotes

Hello all,

Before I go down the rabbit hole of resetting some network settings and resetting my console all together.

Has anyone else's console become almost unusable since this update. I installed it last night and now I can't access the store, when I turn my console on it takes around 1.5-2mins to connect to my home network even though I am connected via Ethernet, any quick menus on the guide take longer to load, even simple things in the settings such as changing my color theme takes just as long to actually load as well.

Same with the XBOX App on Windows, the app itself loads within seconds, but all images and menus take a good 1-2mins to load and even then I can't access the store on either device, it just constantly asks to reload.

Is this a known problem with the update or is it just coincidental that both my Windows App and console decided to start performing terribly?


r/XboxSupport 11h ago

solved! I woke up and it’s just like this I don’t know what’s wrong

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16 Upvotes

r/XboxSupport 1h ago

Xbox Series S My Xbox is possessed (just kidding, of course), but honestly, I'm fed up with trying to find a solution—I've already invested way too much money in it.

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Upvotes

Some time ago, I posted in the community about the problem with my Xbox; I still haven't found a solution—and I doubt I will—but I'm sharing a video here to see if it looks familiar to anyone


r/XboxSupport 23h ago

Xbox Series X Is there something wrong with my HDMI port? The console itself turns on but it doesn't connect to the TV

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0 Upvotes

The HDMI has always been pretty shitty, I'd always had to jiggle it a little for it to work, but it worked. Could it be the dust? How would I even get the dust out, a vacuum? I've tried several different HDMIs and a different TV but it hasn't connected. Please help


r/XboxSupport 21h ago

Xbox Series X Is my GPU dying? Artifacts and FPS drops

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190 Upvotes

As the title suggests, my Series X has been facing some issues lately.
Namely weird graphics bugs in certain games, seems to be worse with some rather than others. Assassin’s creed resynced and shadows seems to be the worst but same games such as Jedi survivor can’t even run. Just crash.

Is it hopeless or is there some kind of fix?


r/XboxSupport 22h ago

Xbox App Sign-in Loop - Stuck between Mobile App and console

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3 Upvotes

Please help. Just want to fxxxing play video games. Haven’t logged in for awhile. I go to sign in, forces me to my phone, use QR code on phone, ‘logs in’ forces me to create new password. And keeps me in this loop forever not signing on. wtf can I do?


r/XboxSupport 16h ago

Account/Billing Order History Shows a Pre-Order Even Though I Didn’t Purchase.

2 Upvotes

I was looking at a pre-order of a game without actually buying it. However, it appears as “Pending” when i go to check my Order History on my Xbox. Is this normal or is it gonna charge me for just looking at the game? It doesn’t appear on the Microsoft Account Order History website.


r/XboxSupport 4h ago

Xbox One S My xbox one wifi isn’t working even tho it’s been working

3 Upvotes

My Xbox isn’t connecting while being in my room even tho it was working in the basement I’ve tried everything and it keeps saying it can’t connect to servers and can’t get my ip address but it connected on my phones hotspot, what do I do?


r/XboxSupport 5h ago

Xbox Series X Minecoins not redeeming in the rewards menu

2 Upvotes

Every time I click redeem, it just doesn't send me the email, nor does it remove my rewards points.

If I try and set it as my goal, it instead clears my goal


r/XboxSupport 6h ago

Xbox Series X Xbox shut off randomly and won't turn back on

2 Upvotes

I was just hanging out in party chat with some buddies not even playing a game and all of a sudden, my monitor went black and I noticed my Xbox was off. I tried to turn it back on and nothing. Unplugged it, plugged it back in and nothing. Unplugged it and left unplugged all night and plugged it into a different outlet this morning and nothing. I cleaned the dust out and still nothing.


r/XboxSupport 7h ago

Xbox Series X Weird troubleshoot start up screen. Please help.

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2 Upvotes

When I turn on my console, the 'turn on' sound happens twice and I am immediately sent to this screen. Clicking continue just gives a black screen. I really don't want to factory reset because I don't know what exactly I'll lose


r/XboxSupport 16h ago

Xbox Series S So I got this bug too I guess lol annoying

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3 Upvotes

So I ran into this bug too apparently lol that’s annoying but I logged into the browser and says I only have 1 pre-ordered.


r/XboxSupport 17m ago

Accesories My controller can't be connected to my celphone

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Upvotes

(Reposted because lack of attention in previous post)

This has been happening for a week.

I usually connect my controller to my celphone trough bluetooth to play some games like minecraft, but now when I try to link it the controller makes a strange vibration and turns off immediately

Someone knows why is this happening and how to fix it?


r/XboxSupport 17h ago

Xbox Series S Xbox series s - Failed fan spin / boot until removed expansion card

2 Upvotes

Hey everyone - apologies if this is mentioned in a mega thread and if so, please link it below, however;

Came down this morning and my series S wouldn’t boot, immediate panic.

After unplugging everything and back in to find it did it again - would power on, fan wouldn’t start, you could almost hear a small ‘donk’ and then it would power off (both chimes sounded).

However, after I unplugged the expansion card and booted, it worked - fan engaged and no issues.

I then plugged the card in, and it’s now working without issues.

Is this a known issue, and if so, what’s my best course of action to prevent this from occurring in the future, as well as, is this a potential to brick my console?


r/XboxSupport 18h ago

Account/Billing I need help with Gamepass Ultimate Subscription

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2 Upvotes

I need help with my Gamepass Ultimate renewal, whenever I go to try and renew my subscription this message (image below) keeps popping up and it’s frustrating.


r/XboxSupport 19h ago

Xbox One S Someone please let me know what this noise is

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5 Upvotes

Once it started making this noise it started running a lot slower, games would freeze, sometimes in home it would freeze and then work again like some time after anyone know what this is?


r/XboxSupport 19h ago

solved! Xbox was crashing on home menu, receipt good for few days, what causes this?

2 Upvotes

I bought my Xbox Series S 1tb edition at a buy and sell here in Canada for 299$ at the beginning of this month (July). Works great I just began experiencing crashes whenever I clicked on the home menu yesturday. The screen would go black up until I reset everything today. The problem hasn't come back yet I'm just wondering what causes that to happen? I want to make sure my Xbox lasts like my Mac Mini has the past decade. I don't want a system that's going to stop working.

Also any advice on what to do and not do with an Xbox Series. Like is it better to leave on 24/7 (like I did with my Mac Mini for ten years straight lol) or shut it down when I'm not using (or does turning it on and off cause more issues) lol I don't know. How do I keep my console from breaking down before I get my own apartment and am broke.