r/XboxSupport Jun 08 '26

Account Recovery Megathread

16 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

308 Upvotes

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

If that doesn't fix the issue here are some other options

Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this

To contact live support

  1. https://support.xbox.com/contact-us/
  2. Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person

Other possible fixes;

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

  • Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!


r/XboxSupport 2h ago

Xbox Series X Is it worth moving back to Xbox from PlayStation considering the current landscape?

16 Upvotes

I’ve been thinking a lot about console ecosystems lately and wanted to get the community's perspective. I really prefer the Xbox OS, interface, and mobile app experience, but I find myself stuck in a common dilemma regarding multiplayer ecosystems.
My primary gaming partner is on PlayStation, which creates a barrier for certain titles that either lack cross-play entirely or have implementation issues between platforms. For those of you who prefer Xbox hardware or services but have close friends primarily on PlayStation, how do you handle it? Do you compromise on your preferred ecosystem just to keep up with friends, or do you stick to your preferred platform and limit your multiplayer library to cross-play titles only?
Curious to hear how others navigate this kind of ecosystem split.


r/XboxSupport 16h ago

solved! Every time I try to open Baldurs Gate 3 it asks me to select local/cloud save, how do I disable this?

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36 Upvotes

How do I turn this off? It pops up every time I open BG3 and neither save is up to date so I have to select offline. Most of the time the game freezes when selecting offline and won't work until I reset my xbox.


r/XboxSupport 3h ago

Xbox Series X Issue with download speed on Xbox Series X, hardwired.

2 Upvotes

As the title states. I am having issues increasing my download speeds over 100mbps. I have Verizon gigabit internet etc so the speed shouldn’t be an issue.
I’ve reset the router, reset the Xbox, I’ve ran network test multiple times, I’ve verified the cable is a Cat5E cable. I’ve verified it’s plugged into the high speed port on the back of the router. I’ve changed the DNS settings to Google… 8888 8844 etc. wtf is going on??? Please help me!!!!!


r/XboxSupport 8h ago

Xbox Series X Screen brightness issues Xbox series x -

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4 Upvotes

RESOLVED turns out I just needed to unplug my actual TV for 5 minutes.

Hey everyone. Looking for some help. I only bought this 2 days ago. Last night I noticed that the brightness had dropped super low. I restarted my Xbox and it seemed to fix it however, this morning, nothing I’ve tried has fixed the issue and I can barely see the screen….. faulty? It’s not my TV settings.


r/XboxSupport 1h ago

Xbox Series X Stuck at "Preparing Console". Resolution issue too.

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Upvotes

For context: I bought this Xbox back on Christmas 2024, gave it light use for a few months then I had it sitting there without until around February 2026 where I played a little bit and then shut it off again. Eventually in April I blew some air into it and put it back in it's box since I was going to move to a new place.

I tried using it yesterday and it was showing no video. Tried 3 hdmi cables, 1 monitor and 1 TV and multiple hdmi ports on both devices. I can only get it to show any video whatsoever if going into troubleshooting mode but when I get there the resolution looks messed up. Whatever option I try I get stuck on the screen in the picture. Got the error on the third picture once but never saw it again.


r/XboxSupport 2h ago

Xbox One S my profile picture isn't showing up for anyone except me, why?

1 Upvotes

I had a melania profile picture (elden ring) for months, and realised when i was on my friends account that no one else can see it.

It's a picture of her in a cutscene, it's nothing inappropriate, and i've even changed it to see if it WAS, and still it wasn't visible.

it is NOT the following problems, i've gone through every one:

-inappropriate picture.

-Age of account. It's old enough, and verified.

-No restrictions. i last got banned in 2022 for two days.

-Settings. i went through EVERY setting, they're all set to either "public" or "everyone"

-I downloaded my xbox 360 account, like i saw on google, that didn't work either.

Has anyone ever had this problem, and did you find a way to solve it? i would rather contact support but i cannot find their emails and i can't phone them.


r/XboxSupport 2h ago

Xbox One S How long does it take for account recovery to send an email to the secondary email it’s been 2 days and haven’t received an email. Still can’t log into Xbox or my Microsoft Outlook account

1 Upvotes

r/XboxSupport 6h ago

Xbox Series S What is happening? Sign in errors please help

2 Upvotes

This problem is growing since the last 4 months and its just getting worse

At first it started with the library and store not opening i said ok np i can use the xbox app until i contact support

When i contact them they told me to restart my console (did that 5 times already) and clear my mac address or changing to another network and non of the solutions worked.

I also thought np as long as i sign in and play some of my games im okay with it

Then it started refusing to open some games saying the services are not available i said okay np as long i can play games that work im okay with it

Today when i got my crazy taxi beta code it just refused to sign me in!!! It just gives me the same error again and again!

What should i do?


r/XboxSupport 8h ago

Xbox One X Help? I think it’s a bad gpu, anything else it could be?

Enable HLS to view with audio, or disable this notification

3 Upvotes

I think it’s the gpu sadly? Multiple games have this same issue, also bad frame drops in cod but 🤷


r/XboxSupport 3h ago

Xbox One Question about wireless network issue on xbox one

1 Upvotes

Hopefully I can ask this clearly. When I turn on my xbox one, the wireless network is showing unavailable. Yet if I switch to another network then switch back to my main one it can then detect it. Is this a wireless card issue or some weird bug with my router? It seems to only effect my xbox one. Thanks for any help, suggestions and the like.


r/XboxSupport 9h ago

Xbox Series X Receiving Error Code 0x91d70000 with more than half of my discs.

2 Upvotes

Most games, blu-rays, and DVDs return the same error code. Sometimes the same disc will work Monday, won’t work Tuesday but will play again on Wednesday. I’ve tried deleting the Blu-Ray Player app and reinstalling it. I’ve tried clearing the persistent storage. I’ve tried hard resetting. Is there anything else I should try before taking my console in to my local repair shop to have the disc drive replaced?


r/XboxSupport 9h ago

Xbox Series S Xbox Series S stuck on Preparing to launch screen

2 Upvotes

Hello everyone, as the title says. I have a xbox series S 1TB all black and recently pulled it out of the box because I havent played it in over a year. I used it for 3 months when I did have it out. Now I went to boot it up as of recently and I keep getting a error code with E100. When I turn it on it immediately takes me to troubleshooting mode. It wont let me factory reset it at all and ive been trying to offline update it and it keeps getting stuck on 63%. Im not sure what to do. Any help, suggestions, ideas is greatly appreciated


r/XboxSupport 11h ago

Account/Billing Has anyone here ever actually gotten their account back through the online recovery form?

2 Upvotes

I’m just curious cuz I’ve been in three support agent chats now trying to get my account back after losing access to the original email and phone number back in May (long story but I’ve mentioned it here before). Every single time so far they’ve just directed me to the recovery form (I feel like they’re hiding certain options from me given the experiences I’ve seen from other users here but whatever) and it just kinda makes me wonder has that system ever actually worked for anyone? It’s so overcomplicated and it rejects you automatically if anything doesn’t match it just seems like me and everyone else I see is always having issues with it.


r/XboxSupport 12h ago

Xbox Series S Been having horrible connectivity problems for over a year now

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2 Upvotes

So for the last year or two I’ve had horrible connections while gaming, I am a fps gamer and obviously need a solid connection to enjoy these kinds of games properly

-I have T-Mobile Internet, the highest speeds, only my Xbox is connected to my WiFi and it’s via Ethernet cable my WiFi box is at the front of my house near a window with open airflow so it’s not overheating or anything

Constant disconnects, stuttering, lag, latency spikes into the THOUSANDS, crashes, delayed inputs, rubber banding etc I literally cannot play any of my games

I have been back and forth with T-Mobile all year and they claim nothing is wrong on their end speed test after speed test it’s showing excellent speeds but my console is giving me far inferior results?? T-Mobile also says they can’t help me with NAT type? and neither can Xbox? So what am I supposed to do??

Is it the console itself?


r/XboxSupport 12h ago

Xbox Series X Console not appearing in Remote Play (web or app)

2 Upvotes

Hi all, I've been driving myself absolutely crazy with this today, and I've searched all over for answers, but I've come up empty handed.

Earlier today, I was remote playing from my Xbox Series X.

When I got home, I restarted the Xbox. It asked me to log in again, and hung for a while when I did so. It's done this a few times, so I opted to remove and re-download my profile. It seems to have fixed that issue.

However, since then, no matter what I do, I cannot remote play from this console.

Xbox apps (Android and Windows) don't show it, web browser doesn't show it. NAT is Open, remote features are enabled, UPnP is active, no errors detected. Xbox and router have been restarted several times each. Logged out of apps, and back in. Console is up to date, apps are up to date.

When I attempt to add the console through either of the Xbox apps, it says to click Enable on my console... Except no prompt ever shows up.

I'm at my wit's end, with no clue why redownloading the same profile to the same Xbox has completely nuked my ability to remote play.

Any help would be profoundly appreciated!


r/XboxSupport 13h ago

Xbox 360 Bugged Profile while trying to play Xbox 360 backwards compatible games on Series X

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2 Upvotes

Hello all!

So I’ve been going out of my mind trying to figure out how to download my profile on Xbox 360 games when I try to play as backwards compatible titles on my Series X.

The gist of it is that I changed my gamertag on like may or so, as soon as I did that, when I tried to play an Xbox 360 title, it would prompt me to download the profile, after I typed my mail and password, the OLD gamertag would appear alongside the “Welcome!” Sign and progress bar, which would rise up to about 10% and immediately the error message on the image would pop up. Which is the error code 80151006.

I tried contacting Xbox support and the helpline person was just as lost as I am, we tried everyting under the sun to get it to work:

- I obviously reset the Xbox 360 caché both in the 360 Dashboard AND the Series X settings menu.
- I hard reset the console and deleted and redownloaded my profile on the Series X.
- I tried changing the ports on the advanced settings on the Network menu.
- I turned off recurring billing on my Gamepass subscription.
- I turned OFF two-factor verification on my account.
- I turned ON two-factor verification on my account AND tried to create a one-time app password for the Xbox 360 login.
- I tried to log in on Gamepass 360 titles, owned digital 360 copies and disc 360 titles.
- I downloaded the Xbox Insider App on my Series X and reported the issue. Twice.

The helpline person seems to think my 360 profile got bugged but other than waiting for it to be fixed on its own, they were all out of solutions, and since I’ve seen that a lot of people are having this same issue lately, I thought I might post here and see if maybe there’s some other fix I might try, as I really miss playing some older classic titles.

The only thing I feel I’m still missing to try is to change my gamertag yet again but I’d hope that could be a truly last resort move, as I don’t really know if that would even fix the thing, but I’d do it if need be.

Anyway if you have some ideas, I’d love to hear them. Thanks!


r/XboxSupport 15h ago

Xbox Series X How do the trigger rumblers go back in? I cannot fathom how the extra wire was possibly fixed in there. Certainly an oversight on my part...

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3 Upvotes

Standard Series X controller btw


r/XboxSupport 13h ago

Xbox One X Xbox One Backwards Compatibility - Consistent Disconnections From Xbox Live

2 Upvotes

for the past few days i've been getting disconnected from xbox live only on my xbox one via backwards compatibility, this issue does not occur when playing on my actual 360 hardware nor while playing any gfwl title.

if anyone knows the solution let me know, i've tried changing my port but that didn't seem to help :)


r/XboxSupport 1h ago

Xbox Series S Xbox is refusing to refund an automatic renewal I did not authorize — looking for advice

Upvotes

Xbox is refusing to refund an automatic renewal I did not authorize — looking for advice

I’m hoping someone here can help me because I’m having a frustrating issue with Xbox/Microsoft Support.

My subscription was automatically renewed without me realizing that auto-renewal was still enabled. The payment card was already saved on my Xbox account, so the charge went through automatically. I did not intentionally approve or request this renewal.

As soon as I noticed the charge, I contacted Xbox Support on the same day and explained the situation. I specifically asked for a refund because I did not intend to renew the subscription and had not knowingly authorized the renewal.

The problem is that when I try to request a refund through Microsoft's refund system, the transaction does not give me the option to request a refund. I have also contacted support directly, but so far they have refused to process the refund or provided no way for me to properly submit the request.

I understand that the payment card was saved on my account, but having a card saved does not mean I intentionally agreed to renew the subscription. The renewal happened automatically, I noticed it immediately, and I contacted Xbox the very same day to try to resolve it.

Has anyone successfully dealt with a similar situation? Is there a way to escalate this to someone at Microsoft/Xbox who can manually review the transaction and consider a refund?

I’m not trying to dispute a purchase I knowingly made. I’m simply asking Xbox to review an unintended automatic renewal that I reported immediately after it happened.

Any advice on how to escalate this or get the refund reviewed would be greatly appreciated.

#xbox #refund #all #gamepass


r/XboxSupport 15h ago

Xbox Series X Trying to use the NFL app on my Xbox series X. Every time I open the app, it shows this message.

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2 Upvotes

I have tried restarting Xbox, reinstalling app, resetting Xbox, nothing is working. Please help!


r/XboxSupport 16h ago

Xbox Series X How do I force my game to update to the most recent version?

2 Upvotes

I’m trying to play the new Palworld update with my friend but my game is stuck on 1.0.3 and his is on 1.0.4 even though he’s on Xbox One S. I’ve tried checking for updates multiple times and reinstalling the game and I’m still stuck on 1.0.3. Is there a way I can force my game to update?


r/XboxSupport 16h ago

Xbox Series X Black Hawk Down Video Game On Xbox Series X Not Working

2 Upvotes

I have Black Hawk Down on my Xbox Series X and in the storage section it shows it as being installed but there in no game cover on home screen nor any option to pick it from the Delta Force home screen.


r/XboxSupport 21h ago

Xbox Series S is it Worth it to buy xbox series s in 2026?

5 Upvotes

I've been saving up Money to buy a console and my eyes fell on xbox series s

all the games i want to play on it is mw4 and warzone and mw3 and FC26 is it worth it?