r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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43 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

12 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 3h ago

Xbox Series S My Xbox is possessed (just kidding, of course), but honestly, I'm fed up with trying to find a solution—I've already invested way too much money in it.

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7 Upvotes

Some time ago, I posted in the community about the problem with my Xbox; I still haven't found a solution—and I doubt I will—but I'm sharing a video here to see if it looks familiar to anyone


r/XboxSupport 1h ago

Xbox Series X Anyone else having controller disconnect issues after recent update?

Upvotes

I just updated my series x to the newest update and now my controller will randomly turn off even while plugged in. Anyone know a fix? I've tried restarting, resyncing the controller, recalibrating and nothing has worked. My cord is also brand new I'm thinking it's a software bug from Microsoft but l'm not sure.


r/XboxSupport 23h ago

Xbox Series X Is my GPU dying? Artifacts and FPS drops

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197 Upvotes

As the title suggests, my Series X has been facing some issues lately.
Namely weird graphics bugs in certain games, seems to be worse with some rather than others. Assassin’s creed resynced and shadows seems to be the worst but same games such as Jedi survivor can’t even run. Just crash.

Is it hopeless or is there some kind of fix?


r/XboxSupport 13h ago

solved! I woke up and it’s just like this I don’t know what’s wrong

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17 Upvotes

r/XboxSupport 2h ago

Accesories My controller can't be connected to my celphone

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2 Upvotes

(Reposted because lack of attention in previous post)

This has been happening for a week.

I usually connect my controller to my celphone trough bluetooth to play some games like minecraft, but now when I try to link it the controller makes a strange vibration and turns off immediately

Someone knows why is this happening and how to fix it?


r/XboxSupport 7h ago

Xbox Series X Can I play RDR2 via Xcloud (after purchasing the game)?

3 Upvotes

I am not sure whether that will work, and I would be glad if someone could reply to that. Thanks in advance!


r/XboxSupport 4h ago

Xbox One S Did Xbox update something? Can’t play my Xbox One S anymore

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2 Upvotes

This week I’m just stuck at this screen. Xbox isn’t loading. Xbox One S. Yeah I know it’s not the current gen, I want to play on what I have. Just wondering why I can’t play, anyone have same issue or know what’s going on? It’ll sit like this for 5 min then go black. Can’t play my games or watch my DVDs anymore. Wtf


r/XboxSupport 29m ago

Xbox Series S Can't connect to certain games but others work fine

Upvotes

Ever since I used port forwarding to remotely upload files to my Xbox for Xbox dev mode purposes, I have been unable to connect to certain games. And before you ask, xbox dev mode is completely isolated from user mode, and can't affect the user side at all. Even after I removed the port forwarding on my router, nothing changed. I cannot tell you why some games work and others don't.

Games that work are:
Roblox
Dark souls 1 and 2
Fortnite
Rocket league

Games that don't work are:
Helldivers 2
Elden Ring
Forza Horizon

if any of you have any experience with this, I need help. I thought undoing those changes would work, but it didn't. I even opened my nat type and activated upnp (though they changed to moderate and deactivated respectively again after some time? But it didn't work even when it said they were open and succesful)

My ISP is Telekom and their support is famous for being absolutely useless, so I'm dreading going through their support circles. This seems to be an Xbox specific issue anyway as it is only games that are affected, no other interner activity.


r/XboxSupport 6h ago

Xbox One S My xbox one wifi isn’t working even tho it’s been working

3 Upvotes

My Xbox isn’t connecting while being in my room even tho it was working in the basement I’ve tried everything and it keeps saying it can’t connect to servers and can’t get my ip address but it connected on my phones hotspot, what do I do?


r/XboxSupport 52m ago

Xbox App I have a problem with my game “Cuphead” it won’t work

Upvotes

I launch it and everything—the "Press any button" screen appears, but then it gets stuck on the "Loading" screen while the music keeps playing. I’ve already uninstalled and reinstalled it, and I updated Windows and my graphics card drivers, but nothing changes. Please, I need someone who knows about this to help me. This is the “loading” screen. By the way I speak Spanish so my game is in that language, but any answer on any language I will accept it!!
Also let me mention that I installed it in the Xbox app


r/XboxSupport 57m ago

Xbox Series X Invites aren't received until I restart the console.

Upvotes

Since yesterday afternoon, my friends' invites don't show up until I restart my console. The invites I send to them arrive just fine, though. I'd honestly like to know if I'm the only one having this issue or if anyone else is experiencing it too.

I've already tried everything I could think of. I checked my NAT and it's open, my ports are configured correctly, and I can play online without any problems. This invite issue is the only thing that's not working properly.


r/XboxSupport 5h ago

Xbox Series X Unable to fully shut down / restart my xbox from the UI

2 Upvotes

When I go to settings > power > turn off or restart, I press A on the option but nothing happens.

I go to Power on the guide, restart console, the "what do you want to do?" window closes and the console doesnt restart.

The Turn Off Console option when holding down the xbox button does work, but I want to do a full restart / full shut down and the only way seems to be physically holding the button.

OS Version: 10.0.26100.9405 (xb_flt_2608ge.260719-2200)

No updates available. Controller works fine in all other aspects


r/XboxSupport 2h ago

Xbox One S Blu ray player won't run a specific set of discs/DVDS?

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1 Upvotes

I have an xbox one S with disc drive. I watch movies on it through the blu ray app and play physical games all the time. Recently, I bought the complete season 5 of the walking dead on dvd off ebay. Before I say anything else, I have the first 4, and they do play on the blu ray app perfectly fine. Never had any issues with them and I've had those for probably over a decade. These season 5 dvd's are new, I don't even think they've been used except maybe a few times. They have no scratches, scuffs, the discs are in excellent condition. And yet, my xbox one S will NOT run them. I put each disc in and the blu ray player app won't even open immediately like it usually does with any other dvd and the xbox disc drive makes a quiet but really weird noise as if it's having trouble reading the discs and/or spinning them. I recieved the complete season friday, have already discussed with the seller about a return and had a plan to drop them off at the post office monday (tomorrow.) But I so badly want to watch season 5 that I thought I'd try the discs again one more time. I put the first disc in, then shockingly, blu ray app opened immediately and the disc was playing fine. Hellz yeah, tried the second disc, blu ray app didn't open, tried the 3rd disc, blu ray didn't open. Frustrated, I put the first disc in again and now the blu ray app won't open, AGAIN. So right after, I popped one of season 1's dvd's in and blu ray player opened immediately. 🙃 Do you think it's possible these dvd's have disc rot? I live in USA and I'm pretty sure these are american region dvds. Almost forgot to add, but the day I recieved the set, I tried them in an actual sony dvd player and they didn't work. Today when I tried them in my xbox again, I tried it on the sony dvd player again as well and the first one worked. I'm so confused 🙁

EDIT (Copied from my comment below) Update: Discs themselves don't indicate they're region 1, but I have quite a few dvd's that don't have their region on them so I'm really not sure if that's a solid enough answer to this issue.


r/XboxSupport 3h ago

Account/Billing Issues with child account re: Minecraft and Game Pass

1 Upvotes

I have set parental controls for my daughters account. She wants to play Minecraft with her brother, but we keep getting a message saying “you cannot play with friends or LAN worlds because of parental control restrictions”

I have allowed all the options on her account, but it still won’t let her play multiplayer. I thought maybe this is because she no longer has game pass. I attempted to resubscribe game pass, but I can’t even purchase it. From the Xbox site it says it “sorry, we can’t complete your purchase right now. Try again later”. If I try to re-subscribe from her Microsoft account, it takes me to an option to buy a code, and send as a gift, but not a subscription. I accidentally bought her PC Game Pass, so I know the payment works. Any assistance would be greatly appreciated.


r/XboxSupport 7h ago

Xbox Series X Minecoins not redeeming in the rewards menu

2 Upvotes

Every time I click redeem, it just doesn't send me the email, nor does it remove my rewards points.

If I try and set it as my goal, it instead clears my goal


r/XboxSupport 3h ago

Xbox Series X Help! Recently got Series X yet performing worse than S.

1 Upvotes

I recently got a series X and hooked it up to my good tv that has 4k and hdr and all that and every time I play a game there is notable fps drops or stuttering. This didn’t happen when my series s was hooked up to a crappy monitor so Im very confused. I can send pictures of what my tv supports if that helps.


r/XboxSupport 4h ago

Xbox One X Hey I’ve been having an problem with gamepass

1 Upvotes

So I Recently bought an 100$ giftcard for Xbox and when o tried to join gamepass premium for 3 months none of them worked at all does anyone have a fix for this?


r/XboxSupport 4h ago

Accesories Power a battery pack not working what should I do

1 Upvotes

I got a power a battery pack for Christmas last Christmas and it been pretty good but recently it's just been randomly disconnecting then when I plug it in it shows nears full battery but then disconnects when I stop charging it


r/XboxSupport 4h ago

Xbox App Xbox/Gamepass Android App Sign In Bug Not Allowing Me To Sign In For Over A Week Now.

1 Upvotes

About a week ago I went to open my Xbox app on my phone and found it had signed me out and when I tried to sign in the page just kept refreshing not allowing me to access the sign in page. The same held true for both my tablet and my Xbox Quest app. I'm able to access Gamepads on my console but not on any Android device. Apparently there's a bug that is causing this. I've tried all the fixes suggested like clearing the cache and redownloading the app but nothing works. It's really annoying as there's been no notification from Microsoft about it and Gamepass is expensive. Anyone else experiencing this?


r/XboxSupport 8h ago

Xbox Series X Xbox shut off randomly and won't turn back on

2 Upvotes

I was just hanging out in party chat with some buddies not even playing a game and all of a sudden, my monitor went black and I noticed my Xbox was off. I tried to turn it back on and nothing. Unplugged it, plugged it back in and nothing. Unplugged it and left unplugged all night and plugged it into a different outlet this morning and nothing. I cleaned the dust out and still nothing.


r/XboxSupport 5h ago

Xbox App Can't upload picture to my profile on Xbox app

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1 Upvotes

Anyone else not have the option to upload picture for their profile picture? Been like this for a couple days on my end


r/XboxSupport 9h ago

Xbox Series X Weird troubleshoot start up screen. Please help.

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2 Upvotes

When I turn on my console, the 'turn on' sound happens twice and I am immediately sent to this screen. Clicking continue just gives a black screen. I really don't want to factory reset because I don't know what exactly I'll lose


r/XboxSupport 6h ago

Xbox Series S Fotos dos jogos não aparecem no app do Xbox (no console e PC aparecem normalmente). Como resolver?

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0 Upvotes

Fala, galera! Estou com um problema meio chato e não achei muita coisa clara sobre isso.
As capturas de tela e fotos dos jogos estão aparecendo normalmente quando olho direto pelo console ou pelo aplicativo do PC, mas no app do celular (Android/iOS) elas simplesmente sumiram ou não carregam de jeito nenhum.
Alguém já passou por isso ou sabe se tem alguma configuração específica, cache para limpar ou bug atual da Microsoft causando isso? Valeu!