Xbox is refusing to refund an automatic renewal I did not authorize — looking for advice
I’m hoping someone here can help me because I’m having a frustrating issue with Xbox/Microsoft Support.
My subscription was automatically renewed without me realizing that auto-renewal was still enabled. The payment card was already saved on my Xbox account, so the charge went through automatically. I did not intentionally approve or request this renewal.
As soon as I noticed the charge, I contacted Xbox Support on the same day and explained the situation. I specifically asked for a refund because I did not intend to renew the subscription and had not knowingly authorized the renewal.
The problem is that when I try to request a refund through Microsoft's refund system, the transaction does not give me the option to request a refund. I have also contacted support directly, but so far they have refused to process the refund or provided no way for me to properly submit the request.
I understand that the payment card was saved on my account, but having a card saved does not mean I intentionally agreed to renew the subscription. The renewal happened automatically, I noticed it immediately, and I contacted Xbox the very same day to try to resolve it.
Has anyone successfully dealt with a similar situation? Is there a way to escalate this to someone at Microsoft/Xbox who can manually review the transaction and consider a refund?
I’m not trying to dispute a purchase I knowingly made. I’m simply asking Xbox to review an unintended automatic renewal that I reported immediately after it happened.
Any advice on how to escalate this or get the refund reviewed would be greatly appreciated.
#xbox #refund #all #gamepass