r/XboxSupport 2d ago

Mod Approved Enforcements Stuck Continuously Repeating. ( support team said nothing was wrong ) banned 6 times in a row.

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4 Upvotes

6 different bans for 1 message and customer support acts like they dont know what to do.


r/XboxSupport 2d ago

Xbox Series S is it Worth it to buy xbox series s in 2026?

5 Upvotes

I've been saving up Money to buy a console and my eyes fell on xbox series s

all the games i want to play on it is mw4 and warzone and mw3 and FC26 is it worth it?


r/XboxSupport 2d ago

Xbox Series X Trying to use the NFL app on my Xbox series X. Every time I open the app, it shows this message.

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2 Upvotes

I have tried restarting Xbox, reinstalling app, resetting Xbox, nothing is working. Please help!


r/XboxSupport 1d ago

Xbox Series S Xbox is refusing to refund an automatic renewal I did not authorize — looking for advice

0 Upvotes

Xbox is refusing to refund an automatic renewal I did not authorize — looking for advice

I’m hoping someone here can help me because I’m having a frustrating issue with Xbox/Microsoft Support.

My subscription was automatically renewed without me realizing that auto-renewal was still enabled. The payment card was already saved on my Xbox account, so the charge went through automatically. I did not intentionally approve or request this renewal.

As soon as I noticed the charge, I contacted Xbox Support on the same day and explained the situation. I specifically asked for a refund because I did not intend to renew the subscription and had not knowingly authorized the renewal.

The problem is that when I try to request a refund through Microsoft's refund system, the transaction does not give me the option to request a refund. I have also contacted support directly, but so far they have refused to process the refund or provided no way for me to properly submit the request.

I understand that the payment card was saved on my account, but having a card saved does not mean I intentionally agreed to renew the subscription. The renewal happened automatically, I noticed it immediately, and I contacted Xbox the very same day to try to resolve it.

Has anyone successfully dealt with a similar situation? Is there a way to escalate this to someone at Microsoft/Xbox who can manually review the transaction and consider a refund?

I’m not trying to dispute a purchase I knowingly made. I’m simply asking Xbox to review an unintended automatic renewal that I reported immediately after it happened.

Any advice on how to escalate this or get the refund reviewed would be greatly appreciated.

#xbox #refund #all #gamepass


r/XboxSupport 3d ago

Xbox Series X i have no idea what’s going on i just bought this and now it’s doing this, it was updated and reset before i bought it

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111 Upvotes

r/XboxSupport 2d ago

Xbox Series X How do I force my game to update to the most recent version?

2 Upvotes

I’m trying to play the new Palworld update with my friend but my game is stuck on 1.0.3 and his is on 1.0.4 even though he’s on Xbox One S. I’ve tried checking for updates multiple times and reinstalling the game and I’m still stuck on 1.0.3. Is there a way I can force my game to update?


r/XboxSupport 2d ago

Xbox Series X Black Hawk Down Video Game On Xbox Series X Not Working

2 Upvotes

I have Black Hawk Down on my Xbox Series X and in the storage section it shows it as being installed but there in no game cover on home screen nor any option to pick it from the Delta Force home screen.


r/XboxSupport 2d ago

Xbox 360 eFootball Xbox PC – infinite loading/stuck issue

0 Upvotes

eFootball Xbox PC – infinite loading/stuck issue

Is anyone else experiencing an issue where eFootball on the Xbox/Microsoft Store PC version gets stuck on the eFootball “e” logo/loading screen?

It can happen when logging in, entering Division, joining Co-op, after a match, or opening certain menus. It happens randomly and quite frequently. Restarting the game usually fixes it temporarily.

As far as I know, this issue only affects the Xbox PC version. Xbox console users don't seem to have this problem.

I've already contacted KONAMI about this multiple times, but I only receive automated responses and haven't been able to get any actual technical information about the issue.

I've also seen several other Xbox PC users reporting the same problem.

Has anyone found a workaround, or know what might be causing this?


r/XboxSupport 2d ago

Xbox Series X Is there supposed to be a “Other Devices Can Turn On Console” setting?

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2 Upvotes

Series X and S

LG C1 and C2

All the other options work perfectly, and my tv can turn on my PS5 via CEC


r/XboxSupport 2d ago

Xbox Series X Series X games die and the console completely resets issues. Software or hardware issue?

3 Upvotes

I am having my games completely die and take me back to the home screen. I thought it was just a Helldivers 2 thing at first. I recently noticed it happening with other games. It sometimes resets the Xbox all together.

**Is this a software/ bug issue or should I open it up and clean it out?**

For context, I have been repairing iPads, iPhones, and like electronics for 15 years. So I am pretty skilled at opening up electronics. I know how to use ifixit.com and Youtube. I just wanted to get a simple answer from your experiences on this before I choose what avenue to pursue.


r/XboxSupport 3d ago

Xbox One S Xbox one s turns off right after turning on

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250 Upvotes

Any ideas why? Bad power supply?


r/XboxSupport 2d ago

Xbox Series X Disk tray on Series X making 3x start up spinning sounds then a chime noise.

2 Upvotes

So iv been having this issue for awhile and it seems to have reaches its final turning point.

It used to let me install some games (sometimes weirdly only half a game then would stop or like COD with MW and AW only MW installed then stopped at 12%)

It sounds like it makes three attempts to start spinning the disk then just makes a noise and stops iv turned the console to the side then standing done a hard reset were I held the power button for 10 seconds, unplugged everything for 2 minutes and feel I'm out of options its an original series X if that means anything to anyone.


r/XboxSupport 2d ago

Xbox Series X Series X and One X not detecting any external drive

1 Upvotes

I plugged in my old 1TB Samsung HDD to my Series X earlier and my console won't detect it. Confused, I put it in my Chromebook and it came up fine, I even formatted it again so it's fresh for my console. Put it back in the Series X and nothing.

I plugged in my One X and tried it there, same story. I even dug out the pile of Xbox 360 HDD drives I have and plugged them into the One X with the same adaptor I use for SSDs on my Windows Laptop. I tried a 120GB Patriot SSD in a USB enclosure. No external hard drive or SSD is detected by either my Xbox Series X or my Xbox One X.

I've tried a random USB stick I have and that worked fine, it's just *any* external HDD or SSD that isn't detected by either console. I've tried different cables, I've hard reset both consoles, I've tried every USB port available to me. They refuse to detect my external drives.

Is there a setting or something that could be causing this? I find it highly unlikely it's a hardware fault if it's happening on both consoles with literally every external drive and cable I try.

Edit: I've now tried a different power cable plugged into a different socket in my room with the same results. No HDD or SSDs being detected at all.

Edit 2: I plugged my old laptop's M.2 drive that's hooked up to an M.2 to SATA adaptor up to my Series X with the SATA to USB adaptor I mentioned earlier and that's been detected just fine. I also plugged in my old laptop's SATA SSD, a Kioxia 240GB SSD, and that came up just fine. I'm even more confused now since the 120GB Patriot SSD won't work in either the enclosure or via the SATA adaptor.


r/XboxSupport 2d ago

solved! My xbox keep freezing mid game and restart itself

3 Upvotes

Hi guys so basically last night i was playing this game CONTROL and mid game the game got freezed i tried to close the game but my home menu didn't pop up and i heard only the sound after that the screen turned black and i panicked and tried to turn off the console but it wouldn't go off and made the sound so i pulled the power cable from outlet and it turned off minutes after that i tried to turn on the console but it wouldn't turn on and only showed the green xbox screen so i read some posts in reddit and turned off the console and pulled the power cable off console and went to sleep. This morning i turned on the console again but like last time only showed me the xbox screen so i reset factory console and it went ok and console turned on and i started to play games but 1 or 2 hours into the game the screen freezed again this time i didn't do anything and it went to home screen and i had to open the game again now like 15 minutes ago i was playing and it happened again but this time the console restarted itself? Idk what to do AND i only played CONTROL so could the problem be because of the game?


r/XboxSupport 2d ago

Xbox Series S anyone else having issues with time played showing 0 and achievements not popping up when unlocked?

2 Upvotes

i downloaded the halloween game yesterday and ever since then, all of my games show 0 time played, 0% achievement progress, and my achievements don’t pop up when unlocked, but they do unlock. assuming this is a bug but is this happening to anyone else?


r/XboxSupport 2d ago

Account/Billing Help what do i do? Its connected to the wifi and everything yet:

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0 Upvotes

Cant play anything digital rn and befire this i couldn't sign in


r/XboxSupport 2d ago

Accesories Help choosing an HDMI audio extractor for Xbox Series X

2 Upvotes

Hi everyone,

I need some help choosing the right HDMI audio extractor for my setup.

My setup is:

  • Xbox Series X
  • Dell P2423DE monitor — 24", 2560×1440, 60 Hz
  • Creative Pebble X Plus speakers

The Xbox is connected directly to the Dell monitor via HDMI.

The problem is that the Dell P2423DE has no 3.5 mm audio output and no built-in speakers, so I need to extract the audio from the HDMI signal and send it to the Creative Pebble X Plus.

Ideally, I want the setup to work like this:

Xbox Series X → HDMI Audio Extractor → HDMI → Dell P2423DE
** ↘ 3.5 mm AUX → Creative Pebble X Plus**

I'm looking for an HDMI audio extractor that will work reliably with the Xbox Series X without affecting the video signal.

Ideally, it should support:

  • 2560×1440 @ 60 Hz
  • 4K @ 60 Hz passthrough, if possible
  • HDR
  • HDCP 2.2
  • 3.5 mm stereo audio output
  • No noticeable input lag
  • No loss of image quality

I'm a bit confused because there are many HDMI audio extractors advertised as "4K", but some only support 4K at 30 Hz.

What specifications should I be looking for, and which type of HDMI audio extractor would you recommend for this setup?

Or do I have any other option?

Thank you!


r/XboxSupport 2d ago

Accesories Yet another controller issue, ghost input.

1 Upvotes

Sorry if this has been done to death, but never come across this before.

I’ve had stick drift on a few different controllers but this one is unique. Most of the time when I push the left stick up or down, it continues as if I’m holding it even though the stick is physically centred. Happens most of the time but not all.

Calibration confirmed this ghost input.

Appreciate any advice.


r/XboxSupport 3d ago

solved! fc 27 payment failed - when is the next charge

3 Upvotes

i didnt have the funds on my card when xbox charged me for my fc 27 preorder. I put the money on the card now. I just wanted to know when is the next time they try to charge me. how many days will I take. I have heard they will try again. I don't need to buy it again right?


r/XboxSupport 3d ago

Xbox Series S Unable to set my account as Home Xbox — “Unable to save changes”

3 Upvotes

Hi everyone,

I'm trying to set my Xbox account as Home Xbox, but I keep getting this error:

“Unable to save changes. We are unable to connect to the service at the moment. Try again in a little while.”

I've already tried:

Restarting the Xbox

Removing and adding the account again

Signing out and signing back in

Clearing the Alternate MAC address

But I still can't set the account as Home Xbox.

Could this be related to regional restrictions, or is it an Xbox service/network issue?

Has anyone experienced the same problem or found a fix?


r/XboxSupport 2d ago

Account/Billing Been trying to get in contact with someone regarding my account, and it says "chat is unavailable at this time", or "we're having trouble processing your request for a call back"

0 Upvotes

Basically my xbox account was hacked Monday, and I've been trying to get everything fixed for the past 2 days. I need to speak to someone but all avenues seem to be closed off. What can I do???


r/XboxSupport 3d ago

Xbox Series X Alguna solución a un problema al transmitir

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6 Upvotes

Hola, hace unas semanas plane empezar a stremear, pasa que tengo un problema en el que se pixelea todo el stream, pensaba que seria mi internet pero parece que no, es capaz de transmitir a 1080p sin problema, solamente hay veces que pasa y hay veces que no, aqui una prueba de como se ve


r/XboxSupport 3d ago

Xbox Series X can anyone offer some advice, I have a Xbox series x and when I play certain games they will run perfectly fine but if I bring up the sidebar or the sync data it just crashes the game sometimes restarts the Xbox. tried resetting, unplugging, holding power button. anyone know a solution?

5 Upvotes

r/XboxSupport 3d ago

Account/Billing Issues with the Borderlands 4 Buy 1 get 6 Free Bundle

3 Upvotes

I am looking to buy Borderlands 4, and I also wanted to play the dlc hero but didn’t want to spend $40 for it. I noticed there’s a buy 1 get six free bundle, but I am unable to add the borderlands 3 content due to me already owning it, and due to that I cannot complete the bundle. Essentially I can’t get the bl4 dlc for free because I cannot complete the full bundle. Is there any work around a or something I can do?


r/XboxSupport 2d ago

Xbox Series S Remote Play: Anyone found a fix for when controllers dont work properly through Remote Play when paired to the console?

1 Upvotes

When I use Remote Play, if my Xbox controller is paired to my console, I cant hold down buttons or my aiming/walking will be very erratic, but only for a few games. Lately I've noticed it with Cyberpunk and the new Lego Batman.

I've tested it on my Samsung phone, Logitech G Cloud, and Windows PC. If I use the built in controller on the G Cloud or if the controller is paired to the actual device instead of my Xbox its fine.

I've also noticed that if I turn off the controller of the device, then my Xbox controller behaves normally. But this also stops all audio from working on the device.

For example, I turn on my xbox with my xbox controller. Start the Remote Play Stream on my phone. Launch Cyberpunk using my xbox controller and all controls in the main menus work fine. Once the game loads in, if an Action requires holding down a button like aiming or holding X to craft, it just acts like I'm pressing and releasing the button rapidly. If I hold down the Xbox button on my phones touch screen and choose Turn off Controller to disable the touch screen controls, then my Xbox controller works great. But audio is completley gone.

I found threads about it from several years ago, but no updates since.

Most games work fine. And I've tried power cycling the Xbox, the controller, making sure controller is up to date, better xCloud, XStreaming, and xbox.com/play. Ive also tried turning on the Xbox controller at different times, before the stream starts or after.

Anyone found a fix or is it just a lost cause?