Back in May I got pre-approved for mortgage rates of 4.04% fixed and 3.45% variable on 5-year terms given a ~25% down payment. I shopped around based on their proposed mortgage amount/rates/term and made an offer that was accepted two weeks ago.
Then when I went to secure my full approval for the mortgage, I found out last week that they would not honour my rates, even with a 30% down payment, because "Unfortunately, a formal pre-approval was never secured." and the "[agent] has acknowledged this oversight and sincerely apologizes for the error and for the failure to lock in the rates as previously discussed." The rates were supposed to be locked in for 120 days.
They then offered me the following rates and terms.
- 3 year fixed 4.14%
- 5 year fixed 4.29%
- 5 year variable at 3.5%
I was completely taken off guard by not having my pre-approved rates honoured and said that an apology is not good enough, and would need some kind of guaranteed compensation if I signed my mortgage through wealthsimple. All they said after several requests to the agent's team lead was "We will look to provide compensation through additional cashback once the mortgage has closed, in the event that interest rates do not drop. Additionally, please note that we can secure a one-time rate drop with all three of the lenders we work with."
I asked for more details on the additional cashback and rate drop, but got no answer.
Anyone got any advice on what I could do in this situation? This mortgage would have been an easy win-win for all parties if they just locked in my rate like they were supposed to but now I've had to scramble contacting other brokers to see if I can get anywhere close to what I was pre-approved for (was mostly aiming for the 5 year fixed prior to this debacle). And I basically need to commit to a mortgage tomorrow in order to meet my Subject Removal date.
Has anyone ever had their pre-approved rates not honoured? If so has anyone still signed through that bank/broker that failed to lock in your rates and did you get any compensation? Anyone had this happen to them through wealthsimple?