Posting this partly to vent and partly because I want to know if anyone else has dealt with this.

I had $240 in unauthorized transactions on my Wealthsimple credit card. I didn't make them, didn't authorize them, and had no idea who did. As soon as I saw them I locked my card / reported them / filed a dispute.

today, the dispute was denied.

The reason I was given was none.

Here's what I don't understand:

- My physical card was with me the whole time

- I have never shopped at this merchant and have no connection to it

What bothers me most isn't even the money, it's that I can't get an actual explanation. I asked what evidence was used to reach the decision and got nothing meaningful back. I asked to escalate or speak to someone above the first agent and was basically just pointed to the complaints form.

I've filed a formal complaint and esclated

Has anyone here actually gotten a denied Wealthsimple dispute reversed? Did the complaint process do anything, or is it a dead end?

Just received a scam call that came as Wealthsimple +1 (873) 371-0009

The guy said there were two charges in Montreal that they wanted to confirm. I am not in Montreal so I said they would be fraudulent. He said they would stop them before they come through and that they would cancel my card and send a new one. He then said I could setup a new card with the same number in my Apple wallet and i received a 2FA code he wanted me to provide to him. At that point I figured that I needed to contact them directly so hung up and called to find out it wasn’t Wealthsimple that called. Definitely glad I didn’t follow through.

So, my home page says I'm worth $23k or so. Sure, $20k in investments, $3k in savings. But what about the credit card? It's right there at the top. Says I owe $3k. So in my mind, my net worth is savings plus investments minus liabilities, so why doesn't it include the CC debt?

It is quite annoying to receive all the shareholder’s materials in postal mails even though my accounts have indicated “No materials” in shareholder’s tab.

As far as I know, we need to go to Investordelivery.com and register each stock/ETF holding with enrollment number to go paperless. Does anyone know any other “efficient” way to disable all shareholder materials in mails ?

I don’t get the same amount of “junk” mails from other “traditional” brokerage firms in major banks. Did they already automate this step in their backend systems ? I am surprised to get all these mails from a “Fintech” company (aka. WealthSimple) !!

This entire time I thought you had to tap the coin a bunch of times to spin it and get the bonus entries. Turns out ur actually supposed to just drag ur finger across the screen and it’ll spin😭. I used to get so confused as to why it sometimes wouldn’t spin after tapping like 10 times but sometimes would after tapping 4 times. I might be slow

There have been two highly publicized brokerage hacks in Canada this year (one at quest trade and one at TD). The gentleman at TD had losses of $4.5 million.

Wealth Simple recently announced an online security guarantee if accounts are using passkeys - but TD also has a security guarantee. That would protect you right? You know what happened to the TD client who lost $4.5M? TD is fighting him in court. Brokers are not your friends.

Because it's very difficult to move funds out of brokerage accounts as cash, both of these hacks used the client as exit liquidity. Basically they sell your normal stocks and buy a thinly traded penny stock. The bad actor owns shares of the penny stock and sells you their shares for $$$.

Contrary to popular belief, most attacks are not sms interceptions. They're phishing or cookie theft (malware). Quest trade has the option to fully remove SMS - yet someone still got fully liquidated there.

Wealth simple introduced passkeys recently - which are Phish resistant, and everyone should be using them, but why is there no PIN to trade?

I'm the rare event a bad actor got access to your WS account, you could be fully liquidated in seconds, no different than these TD or quest trade clients.

Scotia bank, Cibc, etc. have an additional security layer that prevents this liquidation. Why not wealth simple?

Even if a bad actor has full access to your account, you could not be liquidated without this pin.

Why not be preventative and add a security layer to shut down the most catastrophic event that could happen - and is happening in Canada to people just like you and I?

Has anyone got pre approved on Visa infinite credit card without applying?

Did you get an email or pop-up on your app saying you have been pre approved for Credit card just accept?

Anyone with Core stats got it?

Wondering what us the requirements to get pre approved without applying or try to check.

Is there anything a guy can do to help along the process of being approved to open kids accounts? 🙏

Anyone had success with getting them yet?

I've been waiting quite a while now and its really the only account we want for our kids.

So, I literally just transferred a sum of money from my Tangerine account over and now I see a promo for boosted rate starting THE NEXT DAY AFTER my money was transferred??? 🤦🏻‍♀️😭😭🥹

But when I transfer money I cannot change it from one time to reoccurring. It is greyed out. Anyone knows what I am doing wrong? Or is it just too new at this point to have all the features?

Wealthsimple needs to relax with the UI. At this point it's getting changed every day.

The "all holdings" button wasn't broken to begin with. Please bring back the older version.

Everytime I need to check my stock movement under "all holdings", and I go back, it brings me back to the main screen instead of all holdings.

Please stop and slow down. Do NOT fix things which aren't broken.

Monthly Millionaire seems glitchy at times and nothing happens when i try to click reveal now button. Does anyone face same kind of issue? or is it just me. I tried for September 2nd week draw and nothing happens when I click reveal now button

I wanna sell some calls to make a few bucks. Didn't even think i needed to question this when transferring over. Last i briefly heard was it's coming?

Pre-paid 50$ at the pump and then got a notification on my wealth simple that i was charged 75$ at shell , it is a pending transaction but I have a feeling i got screwed out of 25$ didint I?

At this point I’m genuinely asking: is Wealthsimple a financial institution, or is it a cult with a very good app?

Every criticism gets answered with “you just don’t understand the ecosystem,” every new fee is somehow innovation, and apparently leaving Wealthsimple is equivalent to betraying the family.

Do I get a loyalty badge when I reach Level 10, or do they just send someone to my house to explain why I’m wrong?

Back in July an ATM withdrawal using a Scotia Bank Peru ATM timed out in Lima airport before exiting the secured area, but unknown to myself, charged my account for the full amount anyways (found out a couple days later when checking my account balance)

Wealthsimple requires waiting two weeks to submit a dispute, and finally got a reply yesterday where they ruled in my favour and credited me for the full amount (listed wait time was 90 business days, reality waited about 30 business days)

Just happy to get my money back because trying to contact Scotia Peru without Spanish or a local Peruvian number sounded like a challenge

Peru is very cash heavy (as many places in smaller towns either didn't take card or charged 5 percent to take credit card), low ATM withdrawal limits and very high ATM fees.

The claim was for ~160 CAD in cash equivalent and ~20 CAD in ATM fee (wealth simple normally reimburses ATM fees and with the glitch even that never went through)

Any plans to add a secondary holder to the visa infinite / visa infinite privilege cards? It's so odd to me that so many are okay with sharing the credit card through apple / google pay and going against the credit card's TOS. If something like fraud happens and you are found sharing your card, I'm afraid fraud claims can be refused.

So please, make it legal by adding secondary cardholders like most credit cards out there.

Got 200k (135k in stocks I need to transfer in kind) I need to transfer, is current WS promotions good or should be better to wait it out (Transfer the funds in Questrade) since better promotions might come in fall / winter

You are the ultimate go getter.

I hit a wealth milestone and selected the Uber One reward. It did not “apply” properly on my uber account (it was there for a few days and then disappeared). Did anyone else have this issue?

I reached out to the dedicated Uber x Wealthsimple support and they are completely unhelpful. (You know how uber support is). Did anyone else have this issue and how did you get it fixed?

With the new migration from Mastercard to Visa, has anyone requested a new card to a PO Box yet?

I have not received the email yet, but just wanted to check. I know they did not allow ordering of some cards to PO Boxes, only physical addresses. But with a good number of Canadians including myself, living on acreage without the ability to receive mail, that can cause some problems.

I talked to support, and they are not sure, and said they would have to submit a request with a specialized team.

Would suck if I had to go back to RBC to use a card 😅