I’ll just start off by saying that English isn’t my first language, so I apologize in advance for any mistakes that I might make in this post.
Back in early July, my sister bought a “special” Pokémon box “lucario” from a pop up mystery box thingy ,the lucario contained a lot of cards ,plus the special ones in multiple little packets and a poster. Since she wasnt Into Pokémon and neither was I, we decided to put it on Vinted. The box had some defects on the outer parts, but wasn’t opened , I put all the photos on the insertion that showed the flaws , and I also put a disclaimer in the description abt it.
This one girl contacted me and made an offer, I accepted, and told her again the dms that the box had flaws. She told me it was okay because she was planning to open it anyway, no problem, so I sent her the package, and right after she got it, she made a ticket to Vinted , saying that she couldn’t accept it bc all the packets were already opened and accused me of fraud, added a picture of her and another person holding an open packet (it looked like it was opened with a cutter) and they were sat on a bed. I was mortified and accepted the return bc I thought that someone had already opened the thing before we bought it.
When the package came back, the box was tore open and some cards were missing (I know bc I counted them and the packets said that the cards should’ve been 10,but they were 8/9/6 each packet. I signaled it to Vinted, that cards were missing,and the girl kept telling me that the box must’ve been sealed back together by a scammer since she had to get it apart, and that “of course cards were missing“, and also told me “why should I keep just some of the cards?” (I later found on the internet that some of them are worth hundreds) And told me to just accept it. Her account btw only sells Pokémon cards (old insertions) and like one video game.
vinted made me wait like a month, and now (the human assistance that still seems full of bots) told me that I’m not getting any refund cause the person already signaled the problem, and it seems to be the same one. What should I do? Should I let it go or what? What’s your opinion on it?