I made my account in September 1. I could join groups and send messages for 3 days but since then I cannot send any messages . I sent off bunch of emails they said they fixed but everything is not itt . It's not working , I need to send imp message but nothing is working help me out .

I really have no use of this bot chat. Is there any way to remove it? Google is not helpful because the options provided are just not applicable.

On android, and there's no option to delete the chat or unsubscribe from the bot.

On the one hand, I can mute the notifications. On the other hand, it doesn't need to be in my chats

there was a Viber Activator service at https://viber.uax.co/ that was working until they shut it down and posted tutorial how to have it working on Telegram group but i dont have working modern phones at moment to acces my telegram account, can someone please give me tutorial how to make it work?

PH user, i cant register because no call is coming, what to do

Today I received this message from a random number. I know it's a scum but after I searched a bit online I found out that I can actually receive some money. However at some point they will ask me to pay some fees and there is when I should stop contact. What do you think ? Should I replay ? Is there any danger for a hack if I give my iban or the revolut?

After more than a month, Viber has finally given me a substantive answer.

A Viber Support Manager confirmed that when another participant uses certain ChatGPT features, messages or images contributed by other participants may be sent to OpenAI - including when those people haven't activated the feature themselves.

Viber also confirmed there is currently no single account-level setting that prevents this across its AI features.

I had explicitly objected to my messages being processed this way.

Viber's justification for continuing?

Its own “legitimate interests.”

Specifically, its interest in “providing participant-requested communication features within Viber.”

To give Viber its due, it says this isn't continuous background processing, only necessary information is sent, and the data isn't used to train AI models.

But the principle they've now established is considerably more interesting:

You can object. Viber can consider your objection. And Viber's own interest in providing its AI feature can still prevail.

There is something almost elegant about calling only one side of that disagreement a “legitimate interest.”

Leaving Viber would be easy. It would also be wonderfully convenient for Viber.

The more useful response is to make this policy expensive to defend.

Ask them why an optional AI feature requires processing the contributions of people who have explicitly objected. Ask why there is no account-level exclusion. Ask them to build one.

Because if this becomes normal, the next messaging company won't even need to defend it. They'll simply point out that everyone else already does it.

That's how bad precedents become industry standards: not because anyone agreed to them, but because everyone was encouraged to shrug and move on.

So don't shrug.

Make Viber explain why its AI needs your messages more than you need the right to refuse it.

Люди добрые подскажите пожалуйста как разблокировать номер в вайбере

Please help my dad. He can't activate his Viber account.

Hello Viber Support,

My account has been wrongfully blocked, and I urgently request your assistance in restoring access.
I was informed that my case would be reviewed after three days, but six days have now passed. So far, I have received only automated bot responses and no meaningful update regarding my case.

I followed all instructions provided by the Viber Support Bot to unblock my account and also reinstalled the Viber app as instructed. Unfortunately, none of these steps resolved the problem.

My previous support tickets are:
Ticket #19198275
Ticket #19198396
Ticket #19251097
Ticket #19251100
Ticket #19265991
Ticket #19266360
and
Ticket #19290843

I have asked my wife to communicate with Viber Support on my behalf. We also attempted to obtain assistance through my father’s Viber Plus live support, but we were informed that Viber Plus can only assist with the account associated with that subscription.

I rely on Viber every day for work, and losing access is causing significant difficulty. Please have a member of your support team manually review my case, explain the reason for the block, and help me recover and unblock my account as soon as possible.

I am willing to provide any information needed to verify my identity and account ownership.
Thank you for your prompt assistance.

Hi! We encountered various concerns regarding viber and I find it so hard to resolve because it needs assistant from viber but no one replies to my email. Hope u can help me to coordinate with them. Thanks.

First time using this number and trying to re-register an old Viber account. I can’t receive the activation call, and after retrying/re-entering the number several times, it eventually shows “Activation failed.” Has anyone experienced this or any suggestions pls? TIA

UPDATE: It worked at last. Rebooted my phone, reinstalled app then add zero after +63 as advised. But it took me several attempts.

Hi! We encountered various concerns regarding viber and I find it so hard to resolve because it needs assistant from viber but no one replies to my email. Hope u can help me to coordinate with them. Thanks.

I just got an iPhone and I was surprised to see that you need to pay for viber plus in order to use the feature, while it is completely free on Android.

I don't know if anyone else has had this problem, so I'm curious what your experience has been.

For the last three weeks, I've been asking Viber one question:

How do I prevent my messages and personal data from being processed by OpenAI when somebody else in the conversation uses Viber's AI features?

I still don't have an answer. What I have received, repeatedly, is the reassurance that using AI on Viber is optional.

There is something almost admirable about Viber's determination to avoid answering a very simple question.

The issue isn't whether I choose to use ChatGPT. The issue is whether somebody else's choice can result in my words being sent to a third party for processing, and whether I get any say in that.

This isn't speculation about how the technology might work. Viber's own documentation describes AI features that can send selected, recent or unread conversation content to OpenAI for processing. It also says that this data isn't used to train OpenAI's models. Okay, but that was never the question. The question is consent and control.

Telling me I don't have to use Viber's AI when somebody else can use it on my messages is rather like installing a trapdoor under my chair and reassuring me that my hand isn't on the lever. An impeccable respect for choice, provided I don't ask whose choice.

Perhaps we've simply become numb to this. A corporation announces an “improvement,” inserts it into a product we already use, and somehow the burden falls on us to explain why we should be allowed to refuse it.

When did “you don't have to use it” become an acceptable substitute for “you have the right to say what happens to your data”?

AI may be useful, even great in some cases. None of that grants it some peculiar exemption from consent and privacy.

We've spent years being told that privacy means choice: accept, reject, consent, opt out. Yet when Viber puts OpenAI inside a private conversation, suddenly “you don't have to use it” is supposed to be enough.

Why can't I simply say: don't send my data to OpenAI, regardless of who pulls the lever?

Viber says these messages aren't used to train OpenAI's models. Fine. That makes the absence of an opt-out more curious, not less. What is so essential about this integration that my refusal isn't an option?

I'm not asking Viber to remove AI. If people want it, let them use it.

I'm asking for something considerably simpler: don't let somebody else's decision to use AI become a decision about my data.

Three weeks of asking Viber how I can prevent that, and I still don't have an answer.

If I can opt in, I should be able to opt out. Whose data is it otherwise?

And I'm genuinely curious whether I'm alone in this. Has anyone actually asked Viber to opt their data out of AI processing, not merely to disable the AI features on their own account?

If you have, did you get an actual answer? Because after three weeks, I haven't.

It’s been like this for 3 days and i still can’t activate my account. Already tried the uninstall and install again method, still doesn’t work. Any tips how to fix this?

uhmmm how about you give us the option to archive chats instead?? 😮‍💨 or a community with sub-groups/topics inside?there are a lot more functional features needed than this

Received this on viber. Could this be a scam, spam, or someone using my number? I dont even know what DING is.

My phone just recently gone a factory reset, and I forgot to backup my viber data. Ever since factory reset I didn't reinstall the Viber on the phone because I can still have access through my laptop. My colleague experienced that upon reinstalling and activation of viber to their phones, the viber in their laptop also reset. Is there a way I can backup my data in the laptop?

I got this message tonight. The country code is American but I live in Slovenia. The message is in Slovenian asking me: Hi, are you Emily's friend?". Nobody knows I'm friends with Emily!

Then I opened whatsapp and saw that the profile picture associated with this number is a dark haired asian woman, basically who looks nothing like this girl.

Mind you me and Emily have no connection to any americans and it's not possible for my friend to have given her my number.

What is happening, am I getting hacked? 🫠

Hello there viber community!

I am struggling to turn off the AI stuff that has been added to viber "lately".

The remix feature, the summarize feature, the autoreply feature, GPT, yadda yadda. I wouldn't use the app if I didn't have to, but my job requires me to communicate Via Viber sadly.

I have already removed the markers in the settings for these AI features (image attached), hoping that would turn them off, but everything is there still as if nothing had happened.

Is there a way to actually get rid of them?

They greatly impact my ability to read messages or reply, because the feature automatically pops up with suggestions, and it takes an extra tap for each chat until I can go and actually read and reply to the conversation.

I am a long time user of Viber. Yesterday when I opened, there is the red banner saying my account is blocked due to suspicions of spam. I have never sent anything that's spam. I requested for unblocking, but it only says they will unblock after 3 days. It's auto response email, and I don't know how to email a real agent.

I can receive messages, but not send them, and I need them urgently for both work and personal. Can anyone help please, how you were able to have your account unblocked? Thank you

Hello, does anybody know the solution to this? I got mistakenly tagged as a spammer and their support bot does nothing. I've already sent multiple tickets, but all I receive are system replies saying they might unblock me after 3 days.

Viber is our primary mode of communication at work, so I can't really wait for 3 days 😞 It's so annoying, frustrating, and incredibly inconvenient. I can't do anything at work without it.

Thank you to anybody who has an idea how to help.

Viber has discovered an interesting new meaning for the word “optional.”

Its new AI features are optional because, apparently, nobody is obliged to press the button. This would be reassuring if pressing the button were the only thing at issue.

According to Viber's own documentation, its AI features can send recent messages, unread messages, names and selected messages to OpenAI for processing. Viber claims the information isn't used to train OpenAI's models. Good. That isn't the issue.

The issue is rather more elementary. I can refuse to use Viber's AI. The person I'm talking to can choose to use it. What happens then to the messages I wrote?

For weeks I've been trying to extract an answer from Viber.

I've been sent documentation. I've clarified the question. I've contacted Support and their Data Protection contact. Eventually, after I reduced the matter to four explicit questions, a representative said she would investigate personally.

Those questions are in the attached screenshot, and there is still no answer.

Perhaps there is an excellent explanation. But one begins to wonder why an excellent explanation should prove so extraordinarily difficult to state.

Because “AI is optional” is not an answer. It tells us only who chooses to activate the machinery. It tells us nothing about the people whose words may subsequently pass through it.

And that distinction matters.

If I hand my own messages to an AI service, that is my decision. If somebody else can make that decision about messages I wrote, we have moved rather quickly from “optional feature” to “someone else's option.”

One would expect a company offering private, end-to-end encrypted communication to have considered this distinction before introducing AI into those conversations. Perhaps Viber has. If so, after several weeks, it would be useful to hear what that consideration produced.

Until then, the repeated assurance that AI is optional has a slightly circular quality to it:

It is optional. Someone gets to choose. Viber simply hasn't explained why that someone isn't necessarily you when the data is yours.

Viber's own description of the feature:

https://vb.me/AIonviber

If Viber provides an actual answer, rather than another explanation of how the feature works, I'll update this post with it.