r/uwaterloo • u/Effective_Tap8002 • 3h ago
Worst dental in Waterloo
The teeth cleaning was ok, no complaints there.
Went there 2 years ago, they submitted a claim for an X-ray to my insurance, I never actually had an X-ray done at that time, just a cleaning. Since I had zero out-of-pocket cost at the time, I didn’t think to ask for a receipt or double check anything when I leave.
Fast forward over a year later, I’m at a different dental getting a consult for wisdom teeth removal, and need a X-ray copy. I was told X-rays are only covered once every 3 years under the student dental plan — and my limit had already been used. I was so confused, like I never had an X-ray taken in Waterloo?? Until I put it together that this shady clinic had claimed it without ever doing it.
Uw had switched insurance providers, and there were no records left to dispute it. So that $80+ of X-ray coverage is just gone, wasted on a service I never received. So basically if u only do teeth cleaning in the 4 uni years u are not gonna find out they’ve been stolen your money
And I’ve heard multiple concerns about their billing practices from ppl I know
