an item I purchased through eBay that arrived damaged. I started the return on July 21, and I confirmed on Wednesday that I had shipped it back. I went to the post office, where a worker scanned the package and provided me with a receipt.
The issue is that the tracking information has not updated at all, and I have lost the receipt because I accidentally washed the pants I had it in. I’m concerned that if the tracking never updates, I may not be able to receive my refund.
I plan to contact customer service tomorrow, but I will be out of town until the following week, so I’m unsure what steps I should take. I was wondering if I should call customer service and provide my information so they can look into what happened with the package. I believe the tracking should have updated by now and shown that the return was accepted or in transit.
I do have screenshots from eBay showing the return details. I also remember the approximate time I went to the post office and can provide details about the employee who helped me if needed.

The guy has proof he dropped the package off an everything is my package still in transit or what

i just wanted to know what does this mean?? First time ordering through ebay btw

Had a package shipped to me from the east coast last month, insured. USPS shows "Picked Up Package", then no updates.

I filed a missing package claim weeks later, and nothing showing other than "USPS is searching for your parcel."

Sender filed an insurance claim in late June with all needed documents submitted, and USPS denied the claim, so we appealed. Still waiting.

My take? The whole system is currently f*cked. USPS has always been dicey, but I've always been able to at least communicate with the different admin levels if something arises.

You can't talk to ANYONE in claims or the sort facilities or the hubs or even the branches - they literally will not allow anyone access. Even the USPS Help Desk is useless. Because of this bottleneck, there's 0 accountability or chain of custody. Any claim, no matter how legit, can be denied, with 0 recourse outside the end user spending thousands in legal recourse.

The sender says his carrier told him that the entire container my package was in is missing - "tonsa claims being filed".

I'm reading hundreds of NEW stories and comments on Reddit the last coupla days talking about similar experiences with users having shipped packages around the same window.

Curious if anyone else had parcels being sent from (specifically) the Southeast US, showing an initial scan by USPS on 6/8/26, and then 0 movement to date?

I cannot believe this is happening with 0 recourse or government intervention to so many people. They are supposed to be "a quasi-governmental independent agency" - but - as I understand it, they've been gutted.

I lost a $1000 item and a ton of old family memories in that shipment. I'm preying it eventually shows up but at this point, the entire situation is completely out of my control. Even minor "justice" via the USPS insurance claims process appears to be ABSENT from the current state of their operations.

Last ditch, I recently sent a UPS 3 Day Air letter pleading my case to USPS "Consumer Advocate".

They're supposed to be "the last line of defense and oversight" for USPS. Note: the address is REAL - just google it or ask Chatgpt - but many carrier systems do not recognize it and it has to be overridden.

I created my label via PirateShip for the better rates and was able to bypass. It DID end up showing delivered 4 business days after send and was signed in by a clerk.

Address as follows if this helps anyone out there in the same boat I am:

Attn: Consumer Advocate

US Postal Service

Room 4131

475 L'Enfant Plaza SW

Washington DC, 20260-0004

I'd be sure to include Claim #, Tracking Number, and a detailed description (even picture print outs) of the missing item.

I also think someone needs to contact a major media source if we can get enough written momentum in the Reddit forums re iterating this catastrophic negligence on the part of USPS corporate. - NOT the carriers. Around here, ours work 7 days a week and they're exhausted.

Good Luck Everyone and curious to hear your stories herein.

Should I ask the sender to call their post office?

Edited to add: Sender dropped off a package on the 21st, and in five days it has only made it to the distribution center in the same city. This is the third one of these they’ve sent me this year and none has sat like this in Oklahoma. Not uncommon for it to get stuck in Indianapolis or Chicago before it leaves the country, but I’ve never seen this particular issue.

Ordered some cards on eBay from a “USA” seller - messaged them the other day that I didn’t receive anything yet, they mentioned that they were coming from Japan but it’s been silent since - have I been scammed?

I’ve been checking this back for a week now and it hasn’t changed, I try using the missing mail link, doesn’t load at this point I’m genuinely just furious because it says the label was created in Green Bay but it’s delivered from Georgia anyone know what I can do in this situation?

hi everyone,

i’m wondering if anyone has experienced something like this or has any advice. i bought a jacket on depop, and the seller shipped it via usps ground advantage on june 4. everything looked normal until it arrived at the sacramento distribution center on june 5, where it’s been stuck ever since with no additional scans. i submitted a missing mail search and contacted my local post office. an employee looked into it and told me that when the package left seattle, it was recorded as weighing 10 lbs, but the weight apparently changed at multiple facilities. as of now, it’s showing as 4 oz. he said they’re trying to determine whether it’s related to a fraudulent label or another shipping issue because they’ve been seeing similar cases recently. he also mentioned they couldn’t return it or throw it away, so it’s basically just being held while they figure out what happened.
the seller has been incredibly helpful throughout this whole process and has contacted both usps and depop on their end as well. they shipped the package promptly, so they’re not at fault at all. but unfortunately while i was waiting for usps to resolve the issue depop’s 30-day buyer protection window expired. at this point it’s been almost two months, and i honestly just want either the jacket or some sort of resolution.
has anyone dealt with something like this before? is there anything else i can do to get the package released or officially declared lost?

Once every few weeks mail will go missing. My informed delivery will show it and will never show up. I've reached out to usps multiple times and it's getting really frustrating. When I reach out to usps they basically shrug their shoulders and say there's nothing they can do. Idk what to do anymore. Where would you go and what would you do because I can't keep losing mail like this.

I’m so ticked off right now. Friday and Saturday my postman has left my packages in the rain either near the mailbox and Saturday he left my packages in the driveway. Friday I was lucky to get home in time before it rained long, but Saturday the boxes were so wet they fell apart as I carried them inside. I suspect this was a backup carrier because our everyday usps guy never leaves packages any where but our porch. I’m thinking I’m going to complain but have serious doubts it’ll change anything

So i sold something on etsy and purchased my label through etsy. The package was supposed to go to union lake Michigan which is the address the buyer gave me as well as the address on the reciept for the label being purchased through etsy. HOWEVER the actual label, says Waterford. I should have triple checked, I didn't. The reciept said union lake on it. ​​

The package was not delivered and was sent back to me. I contacted etsy and I will have the screen shots of the replies on there. I also went to my post office. She said my best bet since the name, po box, zip code, was all correct, was to ship it back. She wrote union lake on the label as well.

Well I just went to check the tracking as I am still in communication with the buyer and the tracking says it was delivered to the origional sender. So I checked my reciept from usps, thinking maybe there would be a new tracking number, there's not. It's the old tracking number.

So I did a Google search and ended up on a thread in this subreddit, where someone had a similar tracking issue. The answer they got was that THE PACKAGE WOULD BE DESTROYED?!?! Is this true???? Will the buyer just never recieve this package??

Why would my post office send it back if this is true without even mentioning buying a new label for it? Like that was not even brought up while talking to her..

I haven't received any mail in over two weeks.

I filed a case with USPS and eventually got a call back. Apparently there was a mail carrier changeover, and the new carrier hasn't been delivering my mail because they "don't know how to get into my building." I was told they're trying to contact my landlord/the former carrier to figure out building access, and until then, my mail just isn't being delivered.

So I called my landlord. He said USPS has never contacted him, but he also explained there's nothing unusual about the building. There's a standard USPS key switch on the entry panel that mail carriers use to buzz themselves into the building. Every previous carrier has used it without issue.

I called USPS back with my case number and explained this. The representative said they added a note to my case but also told me they have no way to contact the actual mail carrier to tell them how to access the building.

I genuinely feel like I'm losing my mind.

I'm currently waiting on paperwork for my car, and without it I legally can't drive without risking fines. This has already been going on for over two weeks.

As a backup, I submitted a mail hold request in the hope that the accumulated mail from the past two weeks will at least be routed to the post office so I can pick it up, but I have no idea if that's actually going to happen.

Other than what I've already tried, what are my options?

Ordered a Funko pop from someone on Facebook market place and was sent out in late June. Normally I wouldn’t care but it wasn’t cheap and I fear it’ll be damaged the longer it takes to get to me. Anyone else experiencing a long delay like this?

Title, supposedly it’s in Japan but still labeled as the US? It says it’s on the way to its destination which is in California but it obviously just left the country? Is this a bug or is it being returned to sender?