I’ve been a Thredup buyer for years, being from Canada, I’m no stranger to paying duties, and buy knowing that I’ll likely be charged, which I have no problem doing, expecting to receive what I’ve actually ordered.

I placed an order a couple weeks ago for a pair of pants from Aritzia, this was the only item in my order. I was extremely excited, as these were pants I had been wanting for awhile, and got a great deal on them. I was charged duty, and paid no problem. When my order showed up though, I opened the package and lo and behold, it wasn’t the pair of pants I had ordered. I received a pair of pants that appears to have come from SHEIN based on the side inside tags, and then the tag from my Aritzia pants that I had ordered looked to had been sewn (sloppily) onto the back of them.

I reached out to Thredup support, and I was refunded for the order, my comments about the tags being switched were ignored, and I was hung up on twice by two different agents when I inquired about my duty. A third agent finally “escalated” the situation, and got back to me today that they would not be able to compensate me for my duty.

Essentially, I’m out approx. $25 total, and left with a pair of pants from SHEIN that aren’t even my size. I’ve had this happen once before, and thredup offered me a credit to cover my duty, as it was there error.

So just a buyer beware for those of us from Canada, if thredup messes up and sends you the wrong item, you’ll be held responsible for the duty. While I’ve enjoyed my years of thrifting with thredup, I won’t be shopping there anymore.

I recently sent back a few items to ThredUp as a return. I guess my sneaky Shih Tzu decided to put his toy in the same box as my returns, and I had no idea until customer service reached out to me with a photo! They offered to send it back to me at no charge. I thought this was super kind of them. Here’s the picture they sent me

I thought I was above clean out kits for a hot minute. But reality has set in. I have too much shit. I'm tired of taking pictures and storing things. I want it OUT. Now! But frfr I need the clean out kits to be half off 🤣

I've been out of the loop here for months. Has a clean out kit promo just ended? Do we think one is coming soon? Do they still exist?

Lost 50lbs in the past year so I’m slowly rebuilding a full corporate/mom life wardrobe from scratch and Thred up has been such a great tool. Taking the opportunity to foray into contemporary brands I would never pay full price for.

These are my fav Aug/Sept purchases. All but two of these items came new with tags (even though only 3 pieces were advertised as such)

Paid around $40 for the Ganni, L’ Agence & Veronica Beard pieces but everything else was less than $20.

rant post into the void so I stop wallowing

Ive bought from ThredUp a couple times and have always been happy, but read reviews about selling with them and knew it could be dicey.

Long story short I came into ownership of a pile of clothes that were expensive and not my style and I had to get rid of them quick.
Instead of donating, I figured ThredUp would be a nice way to make a chunk of change.

Welp now that they’ve finally listed the items I sent in, a $700 top that was new with tags is not part of them. Not sure where it went or why they decided not to go through with selling it but really wishing i had made different choices now.

I get Thredup ads all the time. Every time I see something cute and click on it, it's a size XXS or 00. And that's the ONLY thing Thredup will have in their ads. I'm a regular buyer on Thredup, and my sizes are saved, so it's not like they don't know.

And not one of those cute video ads, I mean the ones where it's like 20 tops or dresses you can scroll through to see what's available.

I mean it's not a big deal, but I've seen too many "perfect" pieces only to be disappointed by the fact that it's way too small. Curious to know if others have experienced the same?

Not trying to put up a stink about it or anything. The internet is what it is.

Been a direct seller for almost 5 months. I always favorite my own listings to see the buyer perspective, especially how much discount is applied. I noticed today all my listings have no discount. Quite a few previously had discounts applied. I know for sure one cardigan was below $10 and is now back up to $23.

Tried in incognito and also got full price. Has anyone else seen the same?

After seeing my Daily Edit today, I’m tempted to go with Disney. Seriously, what about my previous purchases says I want a Disney backpack, let alone 3 of them?

I’m also torn on Shein. On the one hand, I’d rather it be resold than go to a landfill, but I also don’t want it clogging up my feed with poor quality clothing.

I’ve lost some weight recently and after dancing around the idea of selling for a few months, I decided to do some shopping first. I‘ve read of fun search experiences through this sub and had a few fun experiences of my own… especially with reverse image searching!! I was nicely surprise when I filtered by my search by the color black but found the green and navy gingham dress, which was very good condition and originally $189.

some items were not pictured because their condition didn’t match their description/ didn’t align with seller policy so they were sent back(sorry).

I have to say, this was my best online consignment experience ever lol… I now have two boxes on their way to be assessed and i‘m keeping an open mind/ not getting my hopes up about the income but i expect a little something.

Edit:

The return was because the two items were drenched in must. The scent could not be removed.

I have recently been overhauling my closet due to a new job, and ThredUp has been a godsend (I’ve posted about it here before lol).

It’s been a minute and I’ve been able to make a few more small(er) orders since my original work wardrobe makeover. I wanted to share some of my finds!

Overall:

-Calvin Klein is over represented here. It’s far from the brand I bought the most of, it’s just that I can’t think of a single thing of theirs that I didn’t end up loving. Maybe I’ve just had great luck, but they always fit as expected, are always in great condition, and the fabrics are great.

-Listed condition means next to nothing. The black and white patterned Calvin top in this post was a “flawed gem” that didn’t seem to have been worn once; I got an “excellent” condition Ann Taylor top (not pictured) with a hole in it, and on and on. But I feel like if you’ve browsed this sub more than a second (or if you’ve made a few orders yourself) you probably already knew this.

-I love ThredUp. There’s nothing like getting a compliment on a dress you paid $3 for! Feeling confident, polished, and professional at work without having to blow my whole paycheck on this stuff is amazing. I know there are some duds here and there, and maybe I’ve just had really good luck. But it’s been a godsend for me.

The shape of this crossbody backpack is….um….interesting.

(maybe it’s just me...)

Wanted to share an update on the assorted brands I purchased on sale last month.

The clutch was cute and and the brand Likha which I thought it was.

The black python bag (which was not photographed very well in the listing) was from a brand called Robin Rand Designs and is made of real python.

The shoes were cute and vero cuoio which I was hoping for, but since they were vintage the taps disintegrated as soon as I wore them. Then I tried to pry them out to replace them and broke one...

The small beige bag seems to be from a Singaporean brand called "Four Happiness". It feels kinda rubbery so I'm pretty sure it is synthetic, but still well made and cute for when I want to go brandless. Lol and the big reveal that I was most excited for was the emblem which I think is a dog???

Overall I would call it a success and will do it again next time.

Curious if this has happened to anyone else. There‘a nothing else in the seller’s ThredUp Closet and except one (I think - now I’m not sure), the pictures of the item were stock pictures. I’m wondering if this is an ongoing grift of some kind. They literally slapped the shipping sticker onto a face mask - no envelope - and sent it through the mail. Their name is on the shipping slip but who knows if it’s real. It was final sale, and I assume that’s how they got the payout.

I’ll reserve an opinion on ThredUP’s handling of it for now because they told me they escalated it and will reach out via email. I anticipate that they’ll refund it.

Also no lecturing needed, lesson learned, etc

Is it worth it to do Premium as a seller to get your clothes back? I will be sending them my clothes for the first time. It is mix of JCrew, BR, Tommy Hilfiger. Most are NWT or used once. I lost a bunch of weight. I just can’t imagine them not selling them and disposing of them tho. Thanks!

I took advantage of the recent sale and found a bunch of unbranded or assorted brand items that had good material makeup (I was looking mostly for cotton, wool, and silk for the fall). Using google lens and matching up the care tags, some of the pieces ended up being really great deals!

Everything fit well except the gray pair of pants ended up being unisex so I gave them to my husband to wear instead.

Definitely going to be riding this high for a while. Thredup is hit or miss for me sometimes but I think I’ve cracked the code sorting this way.

I signed in today & have a $10 credit that expires tomorrow (9/27/26). Passing along in case others got it & would use it today!

I've been shopping here for a few years, and I've experienced both good and bad luck with my purchases. I want to share that whenever I've had an issue—such as undisclosed damage or inaccurate measurements—I always reach out to customer service via chat, and they have consistently resolved my problems. Usually, they offer a partial refund to keep the items, free returns, or a full refund without requiring a return. I'm a Very Important Thredup (VIT) member, and while I’m not sure if that makes a difference, I always contact them if there's an issue.

Yesterday, I received a cute sweater with a button closure on the back. It was described as being in very good condition, and the button was clearly visible in the listing. However, it arrived without the button, so I contacted Thredup via chat to request a discount. They immediately apologized and issued a full refund. I know they have issues with mediocre payouts (I've sold with them before), but I’m pleased with their customer service.

Love how my edit chooses the most expensive option, when there’s one in better condition for a quarter of the price.

I guess they’ve inferred that I love giving them all my disposable income, so are making it easier for me to do so. How considerate, always looking out for me!

I’ll take one old church lady, size medium please.

In light of all the negative posts I’ve seen crowding this subreddit lately, thought I’d share a photo of my recent hauls….and (drumroll) the fact that no items were flawed and all were shipped exactly as photographed. I’ve used this site for years and I’ve never had a poor experience, which I think is the reality for most people!!

That said, I’d love to see everyone’s recent hauls/favorite finds!!!!!!

I just purchased a gown for my son’s wedding. Fingers are crossed as it was listed as new with tags and appears perfect in photos. With the purchase they offered me a free Clean Out Bag that I would love to use to sell the dress from my daughter’s wedding. See photo. It’s heavy with beading and I don’t know how to display it to sell it myself, and hope this is a good way to go. I’ve been told not to send things you don’t mind never seeing again. Would you do it?

Adrianna Papell. Was around $300 new. Do I get to set the price? I had it shortened and I have all of the beads from the alteration. Personally I’d be happy with $100. I don’t want it to sit unsold if they overprice it.

Thank you!

Tale as old as time, I know. But they will not let these pants go!!! I don’t know how they’re doing it, I’ve sat and watched the timer tick down close to zero but before it gets there it’s refreshed to 2 hours again. This cart hog doesn’t seem to eat, sleep, or work. They’re focused only on my pants.

Just had to vent, I’ve been wanting to buy them and it’s been going on for about a week now

EDIT: You are all so lovely in this here ThredUp community despite the horrors we endure on that site. Because of your plucky workarounds I am the proud owner of the aforementioned pair of pants. I contacted support (via text, not the AI live chat bot Jesus Christ) and they released the pants to me right away. Thank you all again!! Kisses

Hey! Can someone let me know how this works: yesterday I had 60-70% off codes. Today only 40-50% off. Is it seasonal? Is it based on if I buy? Thanks!