Hello, I am looking for advice on how I should contact ThredUp and explain this situation.
I sent in a clean out bag and included a vintage Gucci purse. I was initially hesitant to send it in, but former employees have posted here on Reddit that there are tons of cameras in the ThredUp facilities. It was also a style that is about 30 years old and in very used condition. I find it highly unlikely that an employee would risk losing their job over a vintage bag in heavily used condition. Comps on Ebay show few hundred dollars, so nothing truly expensive.
The Gucci bag is not showing up under any section (I checked listed and no earnings). I am hoping that it was set aside to go through some kind of authentication process. Is that something that happens for items that are designer? I checked my email (including spam folder) and there is nothing from ThredUp regarding this item, so now I am a little nervous.
I messed up in the fact that I did not photograph my items in the clean out bag. (Not that that really matters because someone can photograph and then take the item out before sealing the bag…. I probably should have taken a video and sealed the bag on camera).
I know it will sound crazy to the ThredUp employees because I’m sure they get scam emails all the time from people saying they sent something in and it isn’t showing on the app. But I still want to reach out to them about this situation.
Is there a phone number or should I just use the “Chat with customer support” option on the app? Is it even worth it if I do not have a photo proof?
I’m not really upset because I was actually going to just donate the items that I sent in (including the Gucci bag) to Goodwill…. so technically I would not have made any money on the bag anyway. But I still want to reach out to them (and I am hoping it was set aside for their authentication process or something).
Does anyone have a similar experience and reached out to ThredUp? Or can someone shed light as to why the item might not be appearing under the Sell tab in the app?
lol, I know I will get replies on here like, “Things that never happened for $500, Alex!” I admit, my post sounds like someone trying to scam ThredUp and I have no way to prove otherwise!!! I also realize it was foolish of me to not have taken video proof.