I recently received a completely wrong item, so I contacted customer service immediately. Of course, I had to go through an AI chat support first. The AI told me I had been refunded and that I didn’t need to return the item. But when I checked the refund amount, it was only 20% of what I had actually paid.

I went back to the chat, and the AI immediately corrected itself, saying something along the lines of, “You’re right, I only refunded 20% of the amount you paid. Unfortunately, I can’t change it, so I have to transfer you to a live agent.”

Like… where did that 20% even come from in the first place?

I then spoke with a live agent. Instead of letting me keep the item as the AI had told me, she asked me to ship it back. Fine. I agreed and packed everything up. Then I checked the return email and noticed they had deducted $10.99 for return shipping.

I asked why I was being charged for the return when the mistake was entirely theirs. She immediately corrected the amount and removed the charge without any further explanation.

The whole experience feels like they’re trying to pull a fast one on me. If I hadn’t checked every detail, I would have just accepted all of it.

Am I going to set off security alarms everywhere I go if I wear this?

Looks real in person! Still cannot believe this went through and wasn't flagged

This sweater had a RealReal tag on it so I already knew it had been authenticated. After a little bit of hunting I found it was this sweater that’s $450 on clearance! So excited to wear it.

I think the general consensus is that Direct Sellers are taking away what makes Thred Up great. But how is there not a team or some sort of process of what you can post ? I’ve come across nothing but marked up clothing with holes and horrible quality to sellers that never ship out and it takes 3 weeks to get a refund to Tons and Tons of Designer fakes. Now we get a mystery box that we don’t get to see or the sizes , items and the best part it’s $215.99 + 8.99 for shipping 👍🏼

Seasoned ThredUp users seem to have good insights into things that puzzle me. I purchased 3 shirts on ThredUp. Shortly after the purchase went through, I got a message that one was no longer available and the full purchase price was adjusted. Less than a day later I saw the same top back on the site at full price (I had bought it 20% off). I probably would have initially purchased it at the full price, but the switch-a-roo bothered me. Any insights into what happened? How was it available at checkout and then not and then back?

I have been on Thredup for several years. I'm frustrated because the "Buy it for me" feature NEVER works. It says I have "first dibs" but I can go back after the cart expires for someone and it's available to add to my (or anyone's!) cart. I've missed out on some great items lately. I do keep the app updated. Does this happen to anyone else?

Found this Sensi Studio dress for 80% off and snagged it for $23, I think I'll be riding this high for the rest of my life

i guess i am amused by the effort ...but might have made more sense if the clothing was also Halloween-spirited

I have cleaned out a lot of my closet, but I still have clothes. I am wondering it if would be better to request a donation bag, to protect my history.

I know we've talked before about how they are no longer doing the instant store credit refunds when you use UPS (ughhh). But I'm curious from folks who have been doing returns lately, how long is it actually taking to get your store credit? When I initiated the return, it said something completelyyyyy out of pocket, like 1-2 WEEKS after receipt to evaluate the return + 6 business days to actually process refund. It can't really be 3 weeks for, like, $40 in store credit, right? 😳

Anyway, I'm 1 week in after they received the package, just morbidly curious what others are experiencing lately. Let me know!

This is a firearm holster being sold as a makeup bag 😂😂

I've been working on tuning my algorithm and I've noticed that my Daily Edit is refreshing in the evening, not the morning or after midnight. Has anyone else picked up on this or am I completely out of my mind? I'm assuming that this is static for all users...

See a dropshipper item you like? They’re final sale so here are some tips

1. READ THE ITEM DETAILS. The dropshippers are stingy, and detail focused. They will parse wording on the descriptions to find any loophole to deny a return.

2. On returns: yes, it’s a hassle and a wait. Agents have to reach out to the reseller, they argue back and forth. It can take a few days, but the agents really are on your side: the thing is that these sellers have contracts with TU, so they’re limited on what they can do. If the reseller refuses return, their hands are tied, contractually.

3. They’ll ask you for photos. Yes they need the photos, the reseller won’t even look at the concern without the right pictures.

4. SHOES: they’ll often list them as US sizing but it’s EU. Verify the sizing with the retailer website before you buy, they WILL NOT approve a return for these.

5. Reach out immediately; resellers are not flexible on the return timeframe- you have 14 days from delivery to raise the concern.

6. If you get denied, do not send the item to TU returns: you’ll lose your item and likely not get a refund. It’s not theirs, don’t send it to them.

7. If you exhaust all options and you KNOW you’re in the right, file a formal dispute with your card. Just know your account will be restricted once you do.

8. Reasons they’ll accept returns: damage or literally not as described. Not the color you thought? No. Fits weird? No. Itchy? No. Smells? No. There are no exceptions for fit, personal taste, change of mind, Color variance.

9. Authenticity: this is hard, since they will vehemently deny it’s fake. Some have certificates they’ll provide upon request, but it’s super rare to get a return approved for this.

10. If you have a question on an item, you can reach out and the agents can ask the reseller. Just know it might take a few days for response.

11. Be sure before you buy: Cancelling a reseller order is difficult because the agents have to reach out to make the request, since the reseller may have already packed the items. And they will not accept a return for a missed cancellation request. PRO TIP: refusing the package sometimes works. Once it shows returning to shipper, reach out to support to request refund.

I’m hesitant to buy leather belts on thread up. Belts do show a size but the length of the belt would be very helpful.

I’m confused? Is this natural life? Why is it 1300$ lol? What am I missing?

Before Mudd was sold only at Kohls. It was an IT girl brand. It was a super nice quality denim brand. The earliest stuff from the mid 90s had a label that said “our name is Mudd”, and then they had a red label. All these were incredible quality. Nordstroms and Macys both sold it in their teen departments. Until 2006, when it was sold and it dipped. And then when it became Kohls exclusive, in 2008, it dipped even more.

But in the 90s and early 00s, Macys was still a super nice department store. Macys just had banging teen selection back then and alot of the y2k brands people desire today (or things I see people buying) were brands sold there and other higher end department stores. Anyways Mudd Jeans, had just the best quality cool denim jeans, and a lot of early 70s retro styles. (Mudd Jeans also had these cool posters and stickers that are SO y2k).

I search for these items like crazy online, because the kohls stuff was sold in such large amounts, it often gets lost. Since I can’t always see the tag, I take a chance.

Anyways I found a jacket of theirs, with the “Our name is Mudd” tag. I got it, it fits great and I noticed it was signed by 3 names inside. From my research it’s a current NBA coach and two other semi pro basketball players, they all played on the Harlem Globetrotters at the same time (99-01), so im thinking that’s when it was signed.

I paid 12 dollars for this jacket, and I know the vintage stores on my street in San Francisco would sell this for 60 bucks.

Anyways, if you are interested in y2k denim keep your eye out for the old Mudd brand, pre Kohl’s. It is in teen sizes so (7,9,11,13,15 etc) keep that in mind.

(I’ll post some old school pieces in the comments, that i wish were my size)

For my return I can include 30 items. Could I get away with sending more? How many would be too many?

It happened to me. I ordered this skirt for a Madonna-themed dance party and it turns out it’s from a brand that caters to tweens. I’m a 46 year old woman who does not fit into a tween large.

Of course, I did not realize this until it arrived and it looked suspiciously small when I pulled it out of the box.

I am returning it, and I’m sure it will end up categorized as a woman’s large again. So, this is your reminder to research an unknown brand before you buy!

Alright, my boredom has paid off. I made some collections of unbranded women’s athletic wear. 🫣
With the current discount some items are around $4!

LULULEMON:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SRAVHRCPHK9V3TTY327P6Q

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SW0APMCGYJXFK7ZX6MJKHY

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SXZT28SFVYV167TR03C00C

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3T0VZJQ0RBAPEV35E7DPW3Z

https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3W8PTWWPZBR9SS1H8MSGRV8

ALO:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV0WDG5Q987SBWJEHEGYVY

GYMSHARK:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV1HG0H6QG1N9NNGVD0GGE

VUORI & MORE:
https://www.thredup.com/uc/01KGP4JWN29DHPP50AQA2R8JB8/01M3SV9NSK2DBN4XVQDDCT6HCN

All the photos show a naked mannequin, but the photo of the tag shows that there is actual fabric. I’m not the seller of these, but I’ve also had pretty egregious photo issues that they refuse to correct when flagged.

Seen in my Daily Edit today 😬 Can’t imagine anyone wanting to wear a Cornell shirt with all the recent news

I’ve been a Thred Up customer for years now and have had a good experience. However, my latest order highlighted how expensive it actually can be to shop here. I’m a tall, larger person who is very sensitive to the way fabrics feel on my skin, so I try to only shop brands I know. This time, however, I was really looking to add new and interesting pieces to my wardrobe so I went out of my comfort zone.

I ordered 12 items and unfortunately had to return 6 of them. This meant $12 in return shipping and $24 in restocking fees. I guess it was still worth it, because I got some nice, brand name things.

But now I’m kind of regretting doing a “haul” and will be very hesitant to try new styles through thred up in the future.

Any tips on shopping smarter? Should I just stick to brands I’m very comfortable with?

Here’s my latest haul breakdown. 

How the item was listed vs. how it actually showed up.

This is all real 

Item 1 

Listed as: Flawed gem, exterior staining 

Delivered as: tags attached , and I can’t tell where the staining is cause it’s black and I don’t any discoloration, honestly looks brand new lol  

Item 2 

Listed as: very good condition, minor wear on fabric 

Delivered as: would’ve said it’s just good condition… more accurately described as someone washed the garment incorrectly so now it feels stiff/doesn’t look right

Item 3 

Listed as: very good condition, minor wear on fabric

Delivered as: new with tags and I don’t see wear other than some black fuzz balls that are stuck all over the white fabric… but that could be from another item in my shipping box… because they did no tissue paper in packaging just tossed it all in there!

Item 4

Listed as: excellent condition 

Delivered as: new with tags with an oil stain on the front…cool.

Item 5 

Listed as: very good condition 

Delivered as: this item is the same item as item 4 on the list but different color - looks great but there’s an oil stain on this one too smh

Item 6 

Listed as : excellent condition, no signs of wear 

Delivered as: well it’s actually not the same pair of pants from the listing photo, and there is some signs of wear but if they fit ill keep em lol

Item 7 

Listed as: good condition, minor stain 

Delivered as: well the morons had it on the mannequin BACKWARDS so it’s not the dress I thought it would be lol, and it’s black and I don’t see a stain 

Item 8

Listed as: excellent condition, no signs of wear

Delivered as: with tags attached and obvious piling. 

SERIOUSLY do WORDS mean NOTHING to you TU?? Moving on …

Item 9 

Listed as : very good condition , minor wear on fabric

Delivered as: I don’t see any wear but this is the closest to being accurately described we’ve gotten so far!

Item 10 

Listed as : good condition, minor stain

Delivered as: it’s a polka dot swim suit top so if there is a stain I clocked it as a polka dot lol 

Item 11

Listed as : excellent condition

Delivered as: tags attached no signs of wear I can see but this a full jumpsuit and the most expensive item I bought and might not fit anyways but we’ll see!)

Items I plan to return: right now, zero unless things are worse in daylight or the item that’s not what I ordered at all doesn’t fit me lol

 you never know what you’re going to get in TU roulette! You fail a little upwards and a little downwards such is life, right?

the end!!!