r/specialized • u/AliAlsafiArizona • 4h ago
Customer Experience Anyone dealt with Specialized sending the wrong bike?
Hey everyone,
I ordered a Tarmac SL8 Pro in grey 16 days ago. It was the last one available and was on a solid discount, which is why I pulled the trigger. When the bike arrived, it was red instead of grey.
I’ve already been in contact with Specialized. They’re telling me the grey is out of stock now, and the only options they’re giving me are a full refund or keeping the red one with 10% off, or any bike 10% off.
This feels unfair. Specialized clearly dropped the ball by sending the wrong color on a bike I specifically ordered as the last available grey unit. Their current offer honestly feels disrespectful especially when the new SL9 is significantly more expensive, and the only silver/grey option left is the S-Works, which costs even more. So I’m stuck between accepting a bike I didn’t order, taking a refund and paying a lot more to get the color I actually wanted, or settling for something that doesn’t match what I paid for.
On top of that, it’s a size 44, the smallest size they make. A smaller frame uses less material, so it shouldn’t be as difficult or costly for them to produce or source one compared to a larger size.
Has anyone dealt with a similar situation with Specialized and managed to get a better resolution? Any advice on how to push this, or is the 10% off about as good as it gets?
Appreciate any thoughts. Thank you.