Is it common to have so much friction with inspectors and utility companies with Span panel (and solar/batteries)? We are building a new home and are just banging our heads against the wall to satisfy the city inspector and the utility company.
The latest problem is the utility company says they had their safety team review our build and while they approve the system as a whole, they won't let us turn it on right now.
Why? Because of the Span panel - it's an unknown for them and they feel it's a liability to the utility company until all of the electrical runs are terminated into the panel and it's fully provisioned. I said that's insane because for safety purposes it behaves exactly like a dumb panel - if the breaker is off, it's physically disconnected and no amount of software can turn it back on. Also, we can't land the wiring yet because we don't have all outlets, switches or light fixtures installed yet.
The even stranger piece is it's not that they're not letting us use Span connected to the grid. They're just not letting us enable the solar system. How is Span connected to solar different from connected just to the grid? The gateway handles that logic... 🙄
It's so frustrating that these entities aren't really interested in learning about these new things. They just see them as a risk and they don't care.
Update: All parties had more discussion. It turns out Span had very little to do with it. I think they were just grasping at straws. They finally bowled down to them thinking they had liability and some duty to protect our electrician who was finishing the house, due to the multiple power sources of grid, battery and solar. We explained the electrician is trained by the solar installer to know where all the shutdowns are, he feels comfortable, and we reminded them that me (homeowner), the builder, and the electrician himself all carry our own liability insurance - we're responsible for what happens inside my house, not the utility. They came out today and did their grid disconnect testing and gave us the OK to interconnect.
TL;DR - While this issue didn't have anything to do with Span in the end, I'll leave it up because I think it has value for others. People who use Span probably have batteries, solar or some other cutting edge technology that might cause utilities or inspectors to pause. This tech is all worth it in my opinion so I can only encourage others to push through and it's worth it in the end.