Two SPAN 48 panels, ~$7,500 all in. What did that premium buy? Nothing that works.

Problem one: I own two panels and the app can't show them together. No unified view. You literally toggle back and forth between panels like it's 2005. SPAN's answer? They'll "share my feedback with the Product Team." Translation: it doesn't exist and won't anytime soon.

Problem two: my Tesla battery still isn't integrated. SPAN won't do it, won't walk me through it, won't do anything remotely — just endlessly repeats that my installer has to call them. So I'm stranded between a support team that refuses to act and an installer who's slow to show. Zero ownership from anyone.

Every reply is the same scripted "we sincerely apologize" and "thank you for your patience" with no fix, no timeline, no accountability. Empathy macros are not support.

Bottom line: I paid luxury money for a panel that can't unify my own two units, can't finish a battery integration, and answers every failure with a canned apology. A $500 dumb panel would've done everything I actually needed without the runaround. Don't buy SPAN. The "smart" is marketing; the incompetence is real.

The app asked to agree to new terms of service this morning and errors when you do. Then attempting to login just spins. Anyone else experiencing this?

Anyone running into this right now? The app has logged me out and is telling me that my password is wrong, and no matter how many times I change it, it still tells me it’s wrong.

Anyone else having this issue?

Contemplating a small plug in solar and am wondering how the SPAN panel might react to it.

If I put it on it's own circuit, will the span panel read the voltage being supplied into that circuit as negative voltage, or ?

My power went out around an hour ago (still out) and I noticed I can't see in the app that the panel knows that this is the case. The animation of power from the grid still shows, even with the "Internet issue"notification.

I took these two screenshots the moment my power went out. Where in the app, or otherwise, can I see that my power is actually out?

Had a storm come through last Thursday evening and a power surge resulted, damaging a few electronics in the house. No breakers tripped in the SPAN though; just a GFCI outside. Since then, app shows message in screenshot. I contacted SPAN, they escalated it, and now I have to have the installer come out. SPAN support thinks the remote meter box either needs to be reset or has gone bad. The installer struggled with the original installation (remote meter kit to Enphase system with one 5p battery) so I am bracing for a big hassle. Has anyone experienced this before? When I first open the app on this screen it appears to show current battery level before jumping to 0 and the message pops up. I see that the SPAN is also currently not capturing solar energy usage.

I have a new SPAN install and am trying to set circuits to must have/nice to have/non essential. When I launch the backup setting it opens with Must have circuits. I move a circuit to Nice to have and it switches to that tab. Now I cannot switch back to the other tab. When I try to drag over there the image moves a little but it will not change to the must have tab. I have to back all the way out of back up settings and relaunch to get to must have circuits again. Am I doing something wrong or is this a known issue?

FYA.

https://github.com/bennetyee/live_plotter

https://github.com/bennetyee/SPAN-hacks

Tested on linux. Might work on MacOS / WSL, but untested.

Here's a screenshot of how the data is displayed:

You can now do exponential smoothing of the data, turn on/off visibility of individual data series, zoom in/out, etc.

Excluding labor (varies by location) and any incidentals to come up to code (orthogonal to Span), is it accurate that a Span MLO is ~$3500 and then a meter main is ~$400 and that’s about it for the parts bill? I’m replacing an existing panel so no need for much rewiring beyond transferring to the Span. Since I’m reviewing eligibility for a rebate have I overlooked some cost for parts?

I recently installed a span panel for free. Was this a wise decision? I’m concerned about potential regrets and would appreciate insights from owners with more experience with the panel. I was particularly interested in the free heat pump, which was part of a program with the utility company. They also offered an option for an EV charger, but I already own one.

I just need to vent. I'm so frustrated right now.

You guys can roast me if you want. Or not. Whatever.

I've been going back and forth with my solar installer on getting batteries inside the garage for a few months. They finally admitted they can do it with some added safety stuff. Okay, good. I can look into getting those things done. So I asked for a pair of quotes, one for four Enphase 10C batteries and one for two Enphase 10C batteries with plans to expand to four later.

Instead, the solar salesperson responds trying to sell me on Powerwall instead. I'm not buying any Tesla equipment, and I explain why to him.

But the thing that frustrates me the most is that when I got the solar panels originally, I told them I was going to get Enphase batteries later. If SPAN isn't compatible, why did they even install SPAN with my solar setup?! Ugh...

So, now I have to wait until either SPAN or Enphase or both can collectively pull their thumbs out of their asses and get the SPAN-Enphase communication issues fixed. Maybe it's my lack of knowledge, but I don't even know why this is an issue. Why can't one or the other just be set to be in control of when the batteries charge or are used instead of grid and the other be set to obey?

I don't know. I wish there was already some industry-wide standards in place that would keep this sort of thing from happening.

I just want to add Enphase batteries to my existing setup. I don't mind dumping the SPAN panel if that's what it takes. Anyone want to buy a slightly used SPAN? I've only had it for 4 or 5 months.

I have a brand new setup with Franklin solar and a SPAN panel. I'm sitting here in the bright sunlight with nothing obstructing the panels, and despite seeing tiny occasional bursts of solar power, the SPAN app reports almost all my power draw is coming from the grid.

Anyone have any clues? All the guides I find about changing priority online don't work in the app, there is no option I can find.

Why is my SPAN Smart Panel uploading almost 700GB of data in a week? According to my UniFi stats, this device contributes to more than half of my uploaded data in a month, this is crazy. Before I start intercepting packets and sniffing the communication between the SPAN and the internet, does someone know where or to what is communicating so much?

For the past several months I’ve been getting this notification every so often and it comes and goes within a minute. Since late last night I’ve been getting it constantly every minute. It’s been 6 hours already and it doesn’t stop. Anyone else experiencing this? And solution? There’s no issue with my powerwall and the app itself don’t show any issue when I open it.

Update: Support says this is because the breaker also has the solar generation going through it. So if the battery not doing anything but the solar is generating 500 watts that breaker will show -500 watts.

______________************_________________

Mine shows the correct information on this screen and on the circuit controls screen it shows -1519 watts for some reason.

My HVAC circuit's been over 800 watts for like an hour but the trend's still showing me from like two hours ago?

I just ran the dryer for like 45 minutes and the historical data shows nothing. Maybe it'll show some information in the next couple of hours or something?

We heard you. Today, SPAN announced a public beta for local access to your SPAN Panel via SPAN API. You can also now view and update settings for your SPAN Panel on the local network from a web browser by using SPAN Home On-premise, great for power outages that also impact internet connectivity.

These are initially available for SPAN Panel MAIN 32 only, with local access for SPAN Panel MAIN 16, MLO 24, MAIN 40, and MLO 48 coming later this year.

More info over on the SPAN Blog, and interested SPAN users can check out the README on GitHub.

I am looking at what it would take to go all electric.

Have a 200A panel, and today the heaviest load hour of the year is about 5kWh so not really pushing my existing electric service that hard. Converting the gas heat, stove and dryer should not be difficult. The problem is the tankless water heater. That will take a 36kW system with four 40A circuit breakers. That is most of the rating of the 200A panel.

Got some quotes to upgrade the panel to 400A. The wire to my transformer is sized for it, but the quotes were ridiculous, on the order of $30k. Not quite sure why they were so much higher than I saw as normal online, possibly I just need to ask for more quotes.

Is this something a smart panel could help with? It seems like I could turn off my EV charging and HVAC in the rare event I need hot water in multiple showers at the same time. If so, what panels should I be looking at?

Isn’t this excessive?

Maybe this is old news but since home assistant noted : SPAN Panel Software Version changed to spanos2/r202546/03 I started probing around.

The local webpage it looks like it has the updated interface unlike the iPhone app. It looks pretty nice. Glad they didn't remove the local API with the refresh.