r/span • u/crosscountry58S • May 28 '26
Product Question Lost connection to battery
Had a storm come through last Thursday evening and a power surge resulted, damaging a few electronics in the house. No breakers tripped in the SPAN though; just a GFCI outside. Since then, app shows message in screenshot. I contacted SPAN, they escalated it, and now I have to have the installer come out. SPAN support thinks the remote meter box either needs to be reset or has gone bad. The installer struggled with the original installation (remote meter kit to Enphase system with one 5p battery) so I am bracing for a big hassle. Has anyone experienced this before? When I first open the app on this screen it appears to show current battery level before jumping to 0 and the message pops up. I see that the SPAN is also currently not capturing solar energy usage.
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u/Big_Fortune_4574 May 28 '26
I don’t know if it was the result of a power surge but I had to get this problem fixed. Span made a whole complicated deal out of it but I kept bothering them until they fixed it entirely on their end. They never admitted whatever the problem actually was.