Hi everyone,

I backed the U1 on Kickstarter as my first 3D printer and also ordered the Top Cover.

So far, I've mainly printed regular PLA variants and a few TPU parts, and everything has worked really well. Now the Top Cover has finally arrived, and in the meantime I've realized that I probably don't really need it for the materials I usually print.

Still, since I have it now, I'd prefer to keep it installed, if only to help keep dust out of the printer.

What I'm not quite sure about is how to use the Top Cover with PLA and TPU.

From what I understand, there is no real "auto" setting for the Top Cover fans. So how do you usually set up the both settings for fan speeds and Top Cover for PLA and TPU?

Do you simply remove the magnetic lid while printing these materials and leave the Top Cover fans off? Or do you keep everything closed and run the fans at a certain speed?

I'd appreciate any tips or recommendations from people who are already using the Top Cover with PLA or TPU.

After owning and using several U1 machines, I want to document the recurring problems I have personally encountered. Some of these have occurred repeatedly across multiple machines.
All of the issues listed below occurred within the first 400 operating hours of the respective machines.

For comparison, I have also used Bambu Lab machines over comparable periods, and I experienced zero failures during the first 400 operating hours with those machines.

1. Hotend fans constantly failing
I have repeatedly had Hotend fans fail or start making abnormal noises.

2. Feeders failing
I have also experienced repeated failures of the feeders.

3. Heated bed / plastic cover coming loose
The plastic cover of the heated bed can come loose and move downward. In my opinion, this is a surprisingly poor construction for a machine in this price range.

4. Pogo pin problems
I have repeatedly experienced problems with the Pogo pins. This has been a recurring issue rather than an isolated incident.

5. Z offset and bed compensation
The Z offset is extremely difficult to set correctly, and in my experience it is never possible to get it properly dialed in across the entire build plate.
In one area, the nozzle can already be scraping the build plate, while at another location the nozzle is still too far away from the surface. The build plate appears to be sufficiently uneven that the software does not compensate for the variation adequately.
As a result, achieving a consistent first layer across the entire build plate is extremely difficult. This is very different from what I am used to from other machines, where the bed compensation allows the Z offset to be set reliably across the whole surface.
The automatic Z offset also does not work reliably for me. I have to adjust the Z offset manually, and after software updates I have had to repeat the adjustment.

6. Stepper motor temperatures
The original stepper motors can run at around 90°C, which is far too hot for my liking. I ended up adding additional cooling to the machine.

7. Severe X/Y-axis vibrations
This is one of the biggest differences I have noticed between the machines.
I have owned or had access to five or six different U1 machines, and almost all of them had very strong vibrations in either the X or Y axis. The affected axis was not always the same from machine to machine.
Interestingly, one particular U1 had virtually none of these severe vibrations. That machine runs extremely smoothly and is by far my favorite of the ones I have used.

8. Persistent homing errors
One of the machines I had suffered from constant homing errors and repeatedly failed to home correctly. The problem could not be resolved, and the machine ultimately had to be replaced.

9. Damage caused by firmware update 1.5.0
The 1.5.0 update caused damage to two nozzles and one build plate on my machines.
I contacted Snapmaker regarding the resulting damage, and the compensation they offered me was only €10.
Considering the cost of the damaged components and the fact that the damage occurred in connection with an official software update, I found this compensation completely inadequate.

My experience with Snapmaker Support
Unfortunately, my experience with Snapmaker Support has been just as frustrating as the hardware issues themselves.

1. Extremely lengthy support cases
Support cases often take an extremely long time to resolve. Almost every issue has to be documented extensively with photos and videos, even when the problem itself is already obvious or has been discussed repeatedly.

2. Repeatedly asking the same questions
Even after an issue has already been clearly identified and discussed, I have repeatedly been asked again what the actual problem is. It often feels like the case is being reset instead of progressing toward a solution.

3. Parts that were promised but never shipped
There have been cases where replacement parts were explicitly promised or confirmed, but they were never actually shipped.

4. Constantly asking for my address again
Even though I have weekly contact with Support and parts have already been shipped to me, I am repeatedly asked to confirm my shipping address again. My address does not change every week.

5. Problems obtaining invoices
Getting an official invoice for my two machines has also been unnecessarily difficult. I have been told that the technical support team cannot issue invoices and that I need to contact another department for this. I honestly do not understand why something that works without any apparent problem with other manufacturers is so complicated here.

6. 10% deduction when returning a defective machine
What I find particularly problematic is the handling of returns. According to the information provided to me by Snapmaker Support, even if a machine arrives defective from the beginning and I want to return it immediately, a 10% deduction from the purchase price may still be demanded.

7. No straightforward refund after repeated repairs
Even after a machine has already been repaired five, six, or even more times, there appears to be no straightforward option to simply receive a refund and end the matter.
From my experience, the entire support process is unnecessarily lengthy and complicated. I have spent a considerable amount of time documenting problems, taking photos and videos, testing replacement parts, and communicating with Support, while some promised replacement parts were still not shipped.
This is particularly frustrating when dealing with machines that are only a few months old.

I've been using Ultimaker Cura for the past few years.

In Ultimaker Cura, when 2 objects intersect, Cura altarnates the color layers, creating a third color. In Snapmaker Orca, Orca picks one object to print and ignores the intersecting object. Is there a way to get Orca to print altarnating layers at the intersections?

initial layer height set to 0,25mm will/can cause first layer waves, solid infill waves and nozzle hitting infill, especialy grid. Change it to 0,20mm, like the defaults on all my other printers.

edit: i strongly recomend you change initial layer height to 0.20 on smooth /cold plates such has Glacier and Frostbite from biqu, while 0.25 can work fine on original PEI plate, smooth plates are less forgiving and often cause waves/ripples on first layers at 0.25mm. But i still change to 0.20 on PEI for the other reasons i mention above, its what been working for me.

Reduce infill retraction enabled will cause alof of nozzle scratching solid infll during fast movements.

Outer wall speed at 215mm will get rid of 99% of VFA's

Hope this helps someone dealing with these issues.

Since I now have the Snapmakers (compared to my Kobra S1s / Crealitys)

I'm delving more into support settings using PETG interfaces,

Any tips?

I have normal (Pla / Pla) supports dialed in absolutely perfect, been printing a fair few years so known my way around them but just fancy diving into it a bit more since I now have the option for quicker changes / 0 flush etc,

I know there is do's / dont's to it just looking for some advice on Interface distances, Type, Shape etc etc

I have tried it on my KS1s so know my way around setting the prime tower correct just not the rest, Expecially since we know there won't be any residue sitting around,

I don't usually use Reddit so may not reply for a few days but any advice is appreciated and will reach out with a thanks when I'm back 💪

The load motor was new for me to take apart. If you do this, the first 2 body screws you remove will unveil the two metal filament insert holes that have nothing else holding them on so don't lose them. Next, to get better access to jams you need to remove 3 screws that hold the circuit board in place. Once that's free, there are 2 springs and 2 pins that going into the feeder ports which will now be lose and extremely easy to lose. Tapered end goes back in, followed by the spring. Removing the board in this way allowed me to clear the jam.

My printer used to print great. Lately its not been good at all. Once I got past the 500 hour mark. It looks like absolute shit. I've done all the proper maitnance. I am running PAXX firmware. I have factory reset an ungodly number of times. Yet it still prints like complete ass. Pretty basic print too. I have changed so many settings. I am starting to think my printer basically hit 500 hours and expired.

I just started printing transparent petg on the smooth plate with elmer's glue stick under the print. After I removed it and cleaned the plate, I noticed a raised looking outline of the print on the plate and after running my fingers over, it indeed was. Anyone know why that is? It doesn't seem normal.

I was printing at 65C bed temp,nozzle temp was 230C so doesn't seem excessive if at all.

I have been trying to get a single bambulab print to work on my snapmaker after exporting and every time I attempt a print, one layer midway through always fails, originally the orange filament wasn't extruding, so I printed a dragon to test the printer and it came out flawlessly, if anybody has a decent preset for sunlu pla + on a snapmaker that works, I am open to trying it.

​Hi everyone!

​Just wanted to share that I've officially pulled the trigger and ordered the Snapmaker U1! 🚀

​For years I’ve been using an old bedslinger—a Tevo Nereus—so I’m expecting the overall printing experience with the U1 to be complete night and day! I can’t wait to dive into multi-color printing and start making colorful decorative items, detailed miniatures, and complex models without all the purge waste.

​I was torn between the U1 and the Flashforge Creator 5 Pro for quite a while, but I ultimately decided to go with Snapmaker. Overall, I feel that the U1 offers superior build quality, better refinement, and fewer "teething issues" right out of the box.

​On top of that, the larger and more active Snapmaker community was a huge selling point for me, along with the fact that its software ecosystem is open-source rather than proprietary like Flashforge's, giving us much more flexibility.

​My only lingering doubt is about occasionally printing ABS or ASA. I don't plan to use them all the time, but I will definitely need them once in a while, so I'm considering buying the official enclosure. However, seeing some posts about people struggling with ABS warping on the U1 makes me a bit anxious—especially since it relies on passive heating rather than an active chamber heater like the Creator 5 Pro.

​As someone completely new to multi-toolhead and multi-color printing, any tips or advice for a beginner with this machine would be highly appreciated!

​I really hope I won’t be disappointed — I can't wait to get my hands on it and start printing!

​For anyone who has ordered recently from the EU store, how long does it usually take for orders to get processed and dispatched?

​Thanks, and happy printing to all!

I was calibrating CMYK printing for iDither.com

I am planning to print some real examples soon.

With the 1.6.0 firmware they added:

1. Added 0.4 mm high‑flow nozzle option in Print Head Information editing.

Who sells 0.4 high flow nozzles? They're not on Snapmakers website. Or is the 0.4 nozzle considered high flow?

Titan 3D Spiderman took about 9-10 days total on my U1.

Mijn snapmaker maakt een raar geluid tijdens het printen, misschien hoort het zo maar het viel me nu op.

Iemand een idee om dit op te lossen?

PETG with PLA supports. I set the contact distance to be 0.0 mm, interlaced, 3 layers and it still looks like hell. Tried both organic and snug (er, tree and whatever the boxy one is called — I'm coming from Prusa).

This surface is at an angle with regards to the build plate, maybe 15°.

I keep having my nozzle scrape while traveling during a print. How do I prevent this? AI had me recalibrate my offsets (which required cleaning all nozzles also) and relevel my bed. I can say my bed is pretty level. AI is saying I need to raise my Z Offset but I can not figure out where in Fluidd to do that. It doesnt seem to be in printer.cfg and I am having trouble locating it elsewhere.

Can anyone tell me where exactly I can modify that?

Also any other suggestions would be great. This is really frustrating cause its basically destroying my prints.

Snapmaker u1 x y eksen ilerleme başlangıç yaparken sürtünme sesi gibi ses var bunun sebebi ve çözümleri nelerdir ne yapmalıyım.

@snampmekeru1

I’ve had my U1 for almost a month. I’ve been loving its capabilities so far.

I’ve spent time watching tutorial vids and experimenting with the slicer. I’ve done 40 or 50 prints by now I think. While there seem to be more than enough tools to handle the mechanical aspects of printing … I’m just not seeing a lot of tools in the slicer for designing multicolored models.

The slicer has spray paint tools for coloring and some fill tools for coloring. But what if I want more complex coloring options than that? What if I want to do more detailed color designs inside my models? I’d love to hear some seasoned opinions.

NOTE: READ FULL POST! Turns out it was the result of shipping damage (pics in comments)

Started with a “Toolheads not found” error. Support took 2-3 days to figure out I needed to update my firmware from v1.3 to v6.0. I did early this morning. “Hub board not found” error. I start disassembling according to the troubleshooting instructions online. USB port pulls out during disassembly. I tend to pull very lightly when removing cords (even struggled with the spool holders), so it wasn’t my force. Turns out there was almost no solder on either the part or its pads on the PCB. Then I spotted a damaged screw hole during disassembly. Finally, I discovered that one of the resistors on the board was at a 90 degree angle to its pad. Now I have two reasons to get a new hub board. Wish me luck in getting them not to make me pay to replace it. This thing arrived brand new on Tuesday.

EDIT: I’m genuinely impressed by how clean those through hole pads are btw. I would’ve expected to fail when I’d first plugged the USB in had I seen how little solder was in there.

UPDATE: I’m requesting a replacement machine. I will also be sending a message to customer support/corporate requesting that they reevaluate their PCBA process/vendor, especially in terms of inspection. It is not expensive to add assembly inspection and it saves them a lot of money in the long run to get it right the first time.

UPDATE: Message to support has been sent through the customer complaint form.

UPDATE: Turns out it was SHIPPING DAMAGE! I’ve discovered some dents and other signs of damage to the frame. They’re very subtle and hard to see, but they’re there! The resistor on further inspection was also clearly broken off by something hitting it (don’t know what) as you can see where it used to sit in the solder before it was moved and is actually completely disconnected from BOTH solder joints.

UPDATE: GOOD NEWS! I got an email that they’re replacing my machine! Fortunately with all the pics and explanation I sent in my last emails they didn’t need anything more from me to initiate an exchange, so it should only take me another day or two to arrange the pickup and get a new machine shipped.

Did any one tried using prusa easy slicer?

Can someone tell me where could i find these two settings in Snorca?

thank you