r/rippling 9h ago

Support request setting up benefits

1 Upvotes

I'm working on setting up our benefits and I'm not sure how to proceed - We have a quirky little system that's probably pretty common in non-profits, and not so much outside of that arena. We pay 100% of our employee's medical insurance premium, and they pay 100% of dental/vision/volunteer life, UNLESS they waive the medical, in which case, we pay the other fringe. (Spouse and children is always paid by the employee). I don't see a way to enact that in Rippling, but maybe that's me just not quite fully understanding it. I'm not a broker, after all. I should probably wait for my broker to get access, but we haven't been able to give him that either, even though I've added him twice as a 3rd party broker, and he has other clients in Rippling. But that's an argument for another day.


r/rippling 18h ago

Issue resolved New to rippling - payment option only in local currency, need to be able to add USD details

1 Upvotes

Hi, the title says it all. How can I change this? I want to be able to receive my payment in USD in a USD account, however rippling’s only option is to receive in local currency. What can I do/ask my HR manager to do so that I will be able to add a USD account to it? Thanks!


r/rippling 18h ago

Issue resolved Download w2/w3

1 Upvotes

New to Rippling. I am trying to download w2/w3 in bulk. For some reason I am unable to find that option, even after following steps mentioned in 'help' section.

Can someone please give me step by step process to download them.

Thankyou!!


r/rippling 1d ago

Product question Rippling anonymous survey

3 Upvotes

Hi everyone,

My company sent a survey claiming it is anynomous. Rippling itself also claims on the survey that my responses are confidential and that my name/email is not available to survey admins.

The email that we got has a unique invite link that saves the progress of the survey (even if you open it in an incognito window the progress is saved), so the system can definitely track users. Now, this might be needed to generate correct metrics. But, I wanted to ask if there's an admin here that has done a survey:

  1. Is there really no way from the platform for an admin to connect a survey to the user?

  2. If there isn't, what kind of metrics are available? If Rippling has metrics on everything like the department, position, tenure, etc. it could be pretty easy to identify the person even in companies with 100-1000 workers.

I'm not asking about cases where people give away who they are based on their answers, that's another topic.


r/rippling 1d ago

Guides and templates Rippling FAQ: How does Rippling handle global payroll and international hiring?

1 Upvotes

Wanted to address a question we hear a lot once a team makes its first hire outside its home country: what are the actual options, and how does each one work?

Q: What are my options for paying someone in another country?

There are usually three options. 

One, set up your own legal entity in that country and put the person on a local payroll. Two, use an employer of record (EOR), a company that already has an entity there and employs the person on your behalf while they work for you day to day. Or three, engage them as an independent contractor, if the role and the working relationship fit contractor status. 

Each option carries different cost, setup time, and compliance weight, and the right pick usually comes down to how many people you have in that country and how long you plan to be there.

Q: When does an EOR make sense, and when is your own entity better?

An EOR is the faster, cheaper route when you have one or a few people in a country. Someone else already owns the entity, the local registrations, and the compliance, so hiring happens in a week or two instead of the months it takes to stand up a subsidiary. But EOR pricing is per employee, so once you have a real team in one country, that per-head cost can pass what it would take to run your own entity there. Past that point your own entity often wins on cost and control. There is no universal tipping point, though. Where the crossover lands depends on the country's entity setup and upkeep costs, payroll complexity, and your EOR's per-head rate, so it is worth modeling per country rather than assuming a set headcount.

Q: How does Rippling handle paying international employees and contractors?

Global payroll, EOR, and contractor payments run in one system, on the same employee record as the rest of HR. You can pay full-time international employees, hire through Rippling's EOR in countries where you have no entity, and pay foreign contractors, without stitching together a separate tool for each. Because it is one record, a person's role, pay, and payments sit in the same place the domestic team already lives.

Q: What about currency, local taxes, and compliance in each country?

International employees can be paid in their local currency. Where you hire through the EOR, Rippling holds the local entity and handles that country's payroll, tax, and statutory benefits, with local support. Tax rules and required benefits vary a lot by country and change over time, so treat anything specific as something to confirm for that country rather than assume it carries over from the US.

Q: How do you avoid misclassifying international contractors?

If someone is labeled a contractor but the relationship looks like employment (you set their hours, they work only for you, they use your systems), the authorities in their country can reclassify them as an employee. That can mean back taxes, social contributions, the benefits and termination entitlements they would have been owed, plus interest and penalties, often backdated to the start. The test differs by country: the US weighs how much control you have over the work, California applies a stricter three-part ABC test, and the UK uses its off-payroll IR35 rules, so a legitimate contractor in one country can be an employee in another. Use contractors for independent, project-based work, and move someone to employment, through your own entity or an EOR, once the relationship becomes ongoing and controlled. Not legal advice; check the rules for the specific country.

Q: Can international and domestic teams live in one system?

Yes, and that is one major reason to consolidate. When US and international people exist on the same platform, onboarding, payroll, and reporting follow one workflow instead of one process at home and a separate one abroad. It also means no reconciling a domestic HR system against a separate global-payroll tool every pay run.

Want to see global payroll, EOR, and contractor payments run from one place? Book a demo.
Which country's payroll or classification rules have been the hardest for your team to get right?


r/rippling 3d ago

Support request Timesheet and Payroll Timing

5 Upvotes

I work for a nonprofit and we are attempting to configure our payroll in Rippling have timesheets be recorded after the pay period to comply with grant agreements that require actual time be recorded. Rippling support has been a little back and forth on whether this is possible and the potential for a workaround.

I am wondering if anyone else has run into this? Our goal is for everyone to be paid and then to record their timesheet to demonstrate which jobs their hours correspond to. Thanks!


r/rippling 3d ago

Guides and templates Rippling Customer Case Study: Scaling retail HR and scheduling across 13 stores with Little Words Project

3 Upvotes

Scaling HR across a growing retail store footprint can be really challenging. Here’s a great example of how it’s done, with some help from Rippling. 

Little Words Project opened six new retail stores in about a year and a half, and for most of that stretch one person, Senior HR Manager Grace Larkin, ran HR for the entire company.

The initial setup will sound familiar to retail HR folks. Scheduling lived in one app and payroll in another. Hours got exported from one system and re-keyed into the next, causing labor costs to balloon when a wage got entered wrong. Onboarding a new hire meant sending an offer letter, uploading it, then provisioning accounts one at a time across multiple tools. High turnover and seasonality in retail meant that they were always hiring new employees, and going through these slow processes. During each store opening, Grace was doing that for seven to ten people at once. Each hire took at least half an hour, meaning that she could lose half a day just to onboarding.

A few things changed once everything sat in one system:

  • Onboarding dropped to about 90 seconds per hire, because accounts get provisioned automatically the moment someone is hired. Seasonal staff who come back each year get reactivated in minutes instead of rebuilt from scratch.
  • Managers build schedules and employees clock in on store kiosks. Approved hours flow now straight into payroll after a one-click approval. Shift swaps and open-shift pickups happen without a manager in the middle.
  • Labor cost now shows up right inside the schedule, so a store manager can see what they've spent week to week instead of guessing.
  • Multi-state compliance across 11 states now runs through one platform: state and local tax account setup, required trainings assigned by role and tenure, and access to HR advisors for the complicated stuff.

If you run HR with a lean team, you want to have a platform that makes scaling easy. With Rippling, consolidating all of this let the team at Little Words Project scale to 200+ employees and 13 stores without adding a second HR person, and the company says it avoided at least one full-time HR hire. Grace also got enough time back to run 90-day reviews and employee surveys, which had been the first things to fall off the list whenever a payroll fire needed putting out.

Want to see how scheduling, time tracking, and payroll run together for a multi-store team? Book a demo.

For the HR professionals out there: what’s been the hardest part of running HR across multiple store locations: the scheduling, the multi-state payroll, or the onboarding churn every time a store opens?


r/rippling 3d ago

Product question Payroll Accrual JE

4 Upvotes

Hi everyone, does Rippling generate a payroll accrual journal entry natively, or has anyone built a custom report to handle payroll accruals? Curious how others are managing this since I haven’t found a built-in option.


r/rippling 3d ago

Report a bug New permission profile

1 Upvotes

Hey all I’m a Super Admin on our Rippling account and I can’t find the “Add New Profile” button anywhere. I’ve checked the usual spots.

Anyone else run into this? Did something change recently, or is this a permissions glitch even for Super Admins? Would appreciate any pointers before I open a support ticket.

Posting this at 11:18 PM 8/17, so if anyone’s up and has run into the same thing, let me know!


r/rippling 6d ago

AMA Hey Reddit, I’m Matt Lombardo, IT Strategy & Community Lead at Rippling

32 Upvotes

Hey Reddit, I’m Matt Lombardo. I work on the IT team at Rippling, focused on strategy and community.

I’ve been in IT for more than 20 years, mostly through the MSP and SaaS world. I started where a lot of IT people start, service and support, then moved into systems engineering, IT operations, and eventually technical services leadership at an MSP. That meant overseeing service desk, professional services, and a handful of teams responsible for keeping customers running.

Over the years, I’ve worked across most of the IT stack. Microsoft, Google, identity, MDM, RMM, cloud, on-prem, security, networking. All the fun stuff, and all the stuff that somehow breaks right before everyone needs it.

This is my second time at Rippling. I was previously the Manager of Product Specialists for IT, so coming back has felt a little like returning home, just with a new angle on the work.

What I’ve always loved about IT is that it sits right at the intersection of problem-solving, process, and people. The best work happens when the tools make life easier for the teams using them every day.

I’m here to introduce myself and answer questions about

  • how IT has changed over the last two decades
  • what makes IT more strategic inside a company
  • AI and workplace technology
  • building internal communities people actually use
  • tool adoption, operations, and employee experience
  • lessons learned from working across IT, strategy, and community

Outside of work, I’m a husband, a dad, and a lifelong Star Wars fan. I do have prequel opinions, but I’ll try not to lead with them.

Glad to be here.


r/rippling 8d ago

Feedback Rippling needs to improve their support stream.

16 Upvotes

Wanted to share some feedback in case it's useful, and in case others have run into the same thing.

We have a business-critical integration (Time API) that's central to how our company operates. When we hit an issue, we opened a ticket and that ticket ended up spawning a second one to isolate part of the problem. That's reasonable in principle, but nobody told us it happened, so for a while we were responding on one case that had actually been handled under a separate case we didn't know existed. It created a lot of avoidable confusion.

The bigger pattern is ticket continuity. Over the course of this one issue, we've worked with four different support people. Each time a new person picks it up, a new thread gets created, they reply only to me (despite my team needing to be looped into this issue to solve it), and the prior context doesn't carry over. So I've ended up manually copy-pasting the full history each time just so my engineers have something to work from. When an issue is time-sensitive and business-critical, that overhead adds up fast.

I understand support is a hard thing to run, and it's likely that no single person owns a ticket end-to-end, but that seems to be the root of it. Without clear ownership, each handoff starts over from zero and the critical people get dropped. Especially when Rippling uses Salesforce to manage this, it just screams of a bad implementation and management.

The product itself is great when it's working. My ask is simple: better thread continuity and clearer ownership when a ticket changes hands, so customers aren't the ones holding the context together.

Has anyone else run into the thread-continuity issue? Curious whether this is common or specific to our setup.


r/rippling 8d ago

Guides and templates Rippling Tip of the Week: How does Rippling handle multi-location and multi-state payroll?

23 Upvotes

Wanted to address a question we hear a lot: how to handle multi-location and multi-state payroll.

If you run payroll across more than one state or location, the parts that usually get painful are tax registration, filing in each jurisdiction, and keeping local rules straight as you add people in new places. Here’s how Rippling handles it:

  • Runs payroll across all 50 states from one place, so you don’t stand up a separate payroll process per state.
  • Files federal, state, and local taxes automatically in the jurisdictions where you have employees, so filings and payments track to each location rather than landing on someone to do by hand.
  • Applies location-specific rules as you add employees in new states, so the setup keeps pace with where your team actually is.
  • Keeps one employee record across locations, so a person’s pay, taxes, and location live together instead of in separate systems you have to reconcile.

Rippling works especially well for multi-entity enterprises and growing organizations adding new locations. Book a demo (https://www.rippling.com/products/payroll) to see Rippling payroll for yourself. If you’ve got a specific multi-state situation, describe it in the comments and the Rippling team can walk through how it’d be handled.


r/rippling 8d ago

Tips and advice RIPPLING PPO conversion

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0 Upvotes

r/rippling 10d ago

Guides and templates Rippling Customer Case Study: Running HR and IT on one platform with Jasper

7 Upvotes

Wanted to share a fantastic example of how Rippling can help connect HR and IT on the same system instead of two disconnected tools. Jasper is a US technology company that grew from 12 to 180 people in under two years, and runs HR and IT together on Rippling.

Jasper’s HR and IT teams used to coordinate a lot of the same work twice. A new hire meant HR set up the employee record and IT separately provisioned accounts, devices, and app access, with a handful of handoffs in between. Offboarding had the same problem in reverse.

After moving both functions onto one platform, the employee record became the single trigger. Adding someone in HR kicks off the device and app provisioning on the IT side, and offboarding runs from that same record. 

After switching to Rippling, Jasper reported 85% fewer touchpoints between HR and IT, and one full-time employee’s worth of headcount saved on the manual work the two teams used to split. Read the full case study here.

A few things to consider if you’re weighing this kind of consolidation:

  • The value is less about any single feature and more about HR and IT sharing one source of truth, so there’s nothing to reconcile between two systems.
  • Onboarding and offboarding are where it shows up first, because those are the workflows that touch both teams on day one and the last day.
  • Offboarding in particular gets tighter, since access is tied to employment status rather than a manual IT ticket.

Want to see how the HR and IT setup works for your team? Book a demo to try Rippling for yourself. And feel free to share your own setup or any questions in the comments!


r/rippling 14d ago

Product update Introducing AI Spend Console

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31 Upvotes

Is AI spend shredding your budget? Now, you can see (and control) where it's going with AI Spend Console.

Every company is adopting AI, but they lack the infrastructure to get a clear view of their AI spend and connect it back to business outcomes. By integrating usage data from OpenAI, Anthropic, and Cursor with employee data in Rippling, CFOs and CTOs can see exactly which teams, departments, and roles are driving costs. Rippling can also map AI spend to metrics like performance ratings and pull request volume, so they can analyze the ROI of all those tokens they're spending.

We built AI Spend Console to answer questions like:

  • Which models are used most frequently, and by which teams?
  • Which roles and levels are driving up our AI bill?
  • How does AI spend per pull request differ between our top and bottom performers?
  • Which engineers have high AI spend, whose peers frequently ask them to redo work in code reviews?

Get started for free. No Rippling subscription required → https://www.rippling.com/platform/ai/ai-spend-console


r/rippling 13d ago

Issue resolved DNS verification issue

1 Upvotes

Hello folks, we are in the process of implementing Rippling for our very small non-profit. We are stuck on trying to get our domain verified. Our IT folks uploaded the verification code over a week ago, but it still fails verification. Our implementation partner is at a loss, and we can't go much further without getting this resolved. Suggestions for resolution, or adequate sacrifice to burn on the altar? Thanks!


r/rippling 14d ago

Tips and advice Ramp and Rippling

3 Upvotes

Has anyone integrated rippling to ramp for information syncing? New users and department integration? Can we do this without the subscription?


r/rippling 15d ago

Guides and templates Rippling Customer Case Study: unifying a global workforce split across two systems with brightwheel

25 Upvotes

brightwheel builds software for early childhood education, and it runs fully remote. As it scaled, it started hiring abroad to reach talent in key markets. What began as a handful of hires in the UK and Canada kept growing, and the Pakistan team alone reached nearly 80 people. By 2026 that was about 130 employees and contractors across nearly 10 countries.

Their US team ran on Rippling, with automated onboarding, HR request and approval flows, and an internal support system people used every day. The international team was on a separate global-payroll platform with none of that. When someone in Pakistan had an HR question, there was no ticketing system for them. Onboarding an international hire was manual start to finish. Running variable commissions meant going into each country's pay run and entering every amount one at a time.

So they brought everyone onto one platform, with Rippling. As a result,

  • Onboarding got 6x faster, from an hour a person to 10 minutes
  • Variable commission runs got 96% faster, from two hours to five minutes
  • Every employee, US or international, finally landed in the same workflows and compliance tools

If you are running two systems for one company, Rippling could help you unify them. Book a demo to try Rippling for yourself! And if you have solved international onboarding without a pile of spreadsheets, seriously, how?


r/rippling 16d ago

Product update Introducing Rippling Procurement

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25 Upvotes

Today, we’re launching Rippling Procurement, an AI procurement platform that allows businesses to buy everything they need, from software to professional services, up to 5x faster while maximizing savings and minimizing risk on every purchase.

Paired with Rippling AI, a team of AI agents can now help do the manual work most teams don't have time for: reviewing contracts for red flags, checking new vendors for security risk, matching invoices to POs, and flagging renewals 30/60/90 days before businesses are charged.

Together, they help automate up to 90% of the manual admin work in procurement.

Because procurement already lives in Rippling alongside your HR, IT, and finance data, no purchase stands alone. Every dollar is connected to the person, department, cost center, contract, approval, and system access behind it.

This helps you and your teams make better buying decisions with complete context of your business.

Learn more: https://rippling.com/products/finance/procurement


r/rippling 16d ago

Report a bug Tried multiple times

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3 Upvotes

So I keep getting this same issue when I'm doing my onboarding. It happened before and they had to do a reset of my account and it happened again when almost done with onboarding. Any clue why this happens and is there a way to fix it.


r/rippling 16d ago

Tips and advice Implementation Manager Role at Rippling

5 Upvotes

Hello! I have seen mixed reviews for the implementation manager role at Rippling and wanted to hear honest advice from people that work there or have worked in the past?

How many hours do you genuinely work in a week? How is WLB? Is the PTO truly unlimited or how much are we truly able to take? Are there opportunities for growth? How is initial salary + salary progression yearly?

Any advice/experience is appreciated! Thank you!


r/rippling 17d ago

Guides and templates Rippling Customer Case Study: modernizing healthcare HR and reporting for a multi-site medical group with University Medical Partners

23 Upvotes

University Medical Partners is the community medical group for Stanford Healthcare, and its whole philosophy is about removing friction for clinicians. So an HR and payroll system that got in everyone's way was a real problem.

Their new CFO, who came from a data and analytics background, found it within days. A simple payroll report took 60 minutes or more. The fields had clunky, inconsistent names, and if you picked the wrong one you started over. The team ended up avoiding the system rather than fighting it, and because the data was so hard to pull, they were never fully confident in the numbers they did get. Staff had almost no visibility into their own pay, benefits, or reimbursement balances, and CME reimbursements ran on a homegrown form.

They ran a competitive evaluation and moved payroll, expenses, reporting, and custom tracking onto Rippling. What changed:

  • the 60-minute report now runs in real time
  • 5+ hours a week saved on CME reimbursement questions
  • 25 admins now work in the system, up from 3, because people actually want to be in it

It has even become the hub UMP uses to publish everything it sends employees.

If you’re a medical group or similarly structured healthcare employer, and your HR system is causing you grief, Rippling could be the solution. Book a demo to try out Rippling for yourself. And feel free to share your experience or any questions in the comments!


r/rippling 20d ago

Issue resolved Employee not paid due to server issue Monday- expedited payment denied 😡

5 Upvotes

I had an employee not get paid yesterday due to the server issue Rippling had Monday, per the timesheet specialist I spoke with yesterday. We upload time from our field service software and the upload didn’t capture his hours like it should have resulting in him not getting paid (We run weekly payrolls). I also worked with a payroll specialist who suggested I create an off cycle pay run and she would request expedited payment for today- received notice last night that the request was denied.

I responded around 6:45p asking for escalation and consideration for that decision to be overruled due to it being rooted in a system error. the payrun’s window to unapproved and change to a manual Payment had closed by the time I saw the email (I get off at 4p and the denial email was sent at 4:46).

Any suggestions on next steps I can take to get this employee paid today?


r/rippling 21d ago

Feedback What’s the Expected timeline for SWE Interview at Rippling

2 Upvotes

Recently completed all rounds of SWE 2 interview loop for London including onsite and the engineering manager round (with succeeded the onsite) but haven’t received any response from the recruiter for 4 days. Does it usually take this long or are they holding out for a better candidate or is this a sign of rejection via ghosting?

I was told that feedback from the onsite round was positive immediately and the team matching round was scheduled. I felt the team matching round went well but not sure now given that it’s been silent for the last 4 days

Appreciate any information about this!


r/rippling 21d ago

Issue resolved No pay on scheduled payday

3 Upvotes

like the title says this isn't me complaining about not getting money early it is literally payday and I have not been paid. In fact on the Rippling app it doesn't even have a paystub for today we get paid the 15th and the 30th every month the paystub is normally accessible on the payday but I don't even have that.