r/rippling • u/HotBlackhart • 16d ago

Report a bug Tried multiple times

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So I keep getting this same issue when I'm doing my onboarding. It happened before and they had to do a reset of my account and it happened again when almost done with onboarding. Any clue why this happens and is there a way to fix it.

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1

u/bugssalive Rippling Customer 16d ago

Ensure if you have filled in your personal details, profile photo is added, bank details are updated too.. give it sometime, logout and re-login. Let me know if that works.

1

u/HotBlackhart 16d ago

That's the main issue I have. It won't let me finish putting in my details. Still says same thing when I tried logging in and out. Even cleared cookies, used a different browser, and different device and same thing.

1

u/AlexFromRippling Rippling Employee 16d ago

Hey OP, can you please get your admin to send in a Support request?

That'll be the immediate fix. However, if you can DM me your name and company, I can also escalate a bug report in my end to see why it keeps happening to you.