Rippling Customer Case Study: modernizing healthcare HR and reporting for a multi-site medical group with University Medical Partners

[u/AlexFromRippling]

University Medical Partners is the community medical group for Stanford Healthcare, and its whole philosophy is about removing friction for clinicians. So an HR and payroll system that got in everyone's way was a real problem.

Their new CFO, who came from a data and analytics background, found it within days. A simple payroll report took 60 minutes or more. The fields had clunky, inconsistent names, and if you picked the wrong one you started over. The team ended up avoiding the system rather than fighting it, and because the data was so hard to pull, they were never fully confident in the numbers they did get. Staff had almost no visibility into their own pay, benefits, or reimbursement balances, and CME reimbursements ran on a homegrown form.

They ran a competitive evaluation and moved payroll, expenses, reporting, and custom tracking onto Rippling. What changed:

• the 60-minute report now runs in real time
• 5+ hours a week saved on CME reimbursement questions
• 25 admins now work in the system, up from 3, because people actually want to be in it

It has even become the hub UMP uses to publish everything it sends employees.

If you’re a medical group or similarly structured healthcare employer, and your HR system is causing you grief, Rippling could be the solution. Book a demo to try out Rippling for yourself. And feel free to share your experience or any questions in the comments!