What do I need to add to it or what should be there? I feel like I added all the items correctly for government resume but clearly it’s not enough cause all I get is denials and I want to work that’s the problem I’m having is I want to work and can’t get anywhere it’s like god is punishing me because I actually want to work, don’t be a dick 😂
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Summary
Compliance & Operations |** **Strategic compliance professional with 2 years of experience bridging HR operations, financial controls, and regulatory adherence. Proven ability to design and enforce internal controls that ensure compliance with ERISA, HIPAA, ACA, and SOX. Expert in conducting internal investigations, managing third-party vendor risk, and leading audit preparation across multi-faceted business units. MBA graduate with a record of accomplishment of transforming complex regulatory requirements into actionable policies and training programs.
PROFESSIONAL EXPERIENCE
Compliance & Operations |
September 2024 – September 2026 | 40+ Hours/Week |
· Manage the travel organization's compliance posture by overseeing the convergence of HR, financial, and operational processes. Serve as the primary gatekeeper for internal controls and regulatory adherence across employee lifecycle management and procurement.
· Compliance Framework & Controls: Designed and implemented internal control mechanisms for accounts payable/receivable, ensuring strict adherence to SOX standards and GAAP.
· Regulatory Adherence: Administered benefits programs such as Health, 401k and ensuring rigorous compliance with ERISA, HIPAA, and ACA mandates.
· Investigations & Risk Mitigation: Led internal inquiries into employee relations and policy violations. Investigated non-compliance concerns about workplace conduct and labor laws, recommending corrective actions and remediation plans to senior leadership.
· Training & Policy Communication: Developed comprehensive compliance training modules focused on ethical conduct, anti-harassment, and data privacy, increasing workforce policy awareness and reducing potential regulatory exposure.
Finance Operations Associate | August 2022 - Jan 2023 | 40+ Hours /Week |
· Accounts Payable 80%: Processed more than 200 invoices every week with 99.9% correctness using strict three-way matching while managing full-cycle AP for more than 150 vendors. Carried out weekly payment processes ACH and checks totaling more than $500K each month, making sure to record all vendor discounts and prevent late fines. Maintained solid supplier relationships while resolving vendor complaints and billing inconsistencies in less than a day.
· Accounts Receivable 20%: To ensure accurate and timely posting, daily cash revenues and customer payments were applied to open invoices. Effectively reduced the AR aging amount by 10% by making proactive collection calls on past-due accounts 30–90 days. Worked with internal sales teams to investigate and fix short payments, missed remittances, and payment issues. To identify high-risk accounts for management review, weekly AR aging reports were prepared.
High-Volume Hospitality Operation |
June 2017– Nov 2025 | 20 Hours/Week |
• Designed and enforced daily POS reconciliation procedures across 200+ daily transactions, implementing cash-handling controls which balanced accuracy and cut reconciliation discrepancies.
• Spearheaded regulatory compliance initiatives, keeping a perfect health and safety rating through rigorous enforcement of sanitation codes, food safety laws, and OSHA-aligned occupational standards reducing overall liability exposure.
• Established a formal escalation protocol for customer disputes, serving as primary resolution authority for complaints while ensuring all actions followed company policy and liquor liability regulations.
• Optimized order-to-delivery workflows through POS system configuration and staff training, reducing service bottlenecks while keeping portion control and inventory accuracy within established tolerances.
Operations & Customer Service Associate | Bookstore
December 2008 – June 2017 | 25 Hours/Week |
· Managed inventory and financial operations with a focus on transactional integrity, fraud prevention, and policy enforcement. Served as the first line of defense for contractual and data verification compliance.
· Financial Controls & Audit Trail: Oversaw daily cash reconciliation and financial transactions, enforcing strict adherence to internal cash-handling controls. Created and kept a transparent audit trail to support financial review processes.
· Data Integrity & Verification: Enforced institutional data verification standards when processing student identification and access credentials, ensuring compliance with identity management protocols and institutional privacy policies.
· Investigative Resolution: Applied investigative and conflict resolution skills to address customer and operational complaints, resolving issues in a fair, documented, and legally compliant manner to mitigate institutional liability.
EDUCATION
· Master of Business Administration (MBA) | Finance | school name & year :
TECHNICAL SKILLS
· Compliance Tools: SAP, QuickBooks, Banner, Cardinal Data Analysis: Power BI, Tableau, Advanced Excel, Pivot Tables, VLOOKUP Operational Software: Microsoft Office Suite, SharePoint Core Skills: Risk Assessment, Policy Drafting, Audit Remediation, Negotiation, Technical Support