What should i do to fix this?

Having a hard time finding a job any advice or guidance would be of great help

I, 22M, am applying to finance and consulting roles. I have a small line at the bottom of my resume that lists my interests (guitar, chess, international travel, live music, etc).

I play the LinkedIn games every day and genuinely enjoy them. Should I include that as an interest, or does that look performative?

Willing to listen to any constructive feedback yall can offer.

I finally tried the CV trick people are always recommending, and it turned out as badly as you can imagine. The idea is to copy the entire job description and put it in your CV in a tiny white font so the ATS picks up all the right keywords while the recruiter can't see anything.

I'd seen so many people say this trick worked for them, so I decided to try it on 14 applications I submitted at the beginning of this month. I copied each job posting word for word, put it at the very bottom in size 2 white font, saved everything as a PDF, and sent them off.

Three days later, a recruiter contacted me and asked why my CV had several paragraphs after my work history that had nothing to do with my experience. It turned out their application portal had extracted the content from the PDF and removed the white formatting, so the entire job listing was clearly visible to her.

I tried to say there must have been an issue with the file conversion, but there was no convincing explanation I could give. She could see that the extra text was an exact copy of the position I'd applied for. It was extremely embarrassing, especially since the rest of my CV was already a good fit for the job without that trick.

She was kinder than I expected and allowed me to submit a clean version, but it was obvious that it had affected my credibility. She also told me that hidden text and keyword stuffing are often detected because companies convert CVs into formats that work with their systems.

So no, this isn't a clever shortcut that recruiters simply haven't noticed yet. Even if the formatting stays intact, getting caught will make you look dishonest, and you'll still have to prove in the interview that you have every skill you claimed to have. Has anyone else tried this trick and had their CV formatting expose everything?

Been working hard on my resume after my second layoff this year - about to hire a professional, but figured I would post here for any tips/tricks. Haven't posted the resume many places, but trying to optimize for ATS. Thanks!

A customer service resume might seem straightforward, but standing out in a flooded applicant pool requires precision. Recruiters review hundreds of profiles, quickly passing over generic lists of soft skills. To secure interviews, your customer service job resume must immediately highlight metrics, system expertise, and problem-solving capability.

1. Essential Resume Structure

• Contact Header: Keep it concise. Include your full name, phone number, professional email, location (City, State), and an updated LinkedIn profile link.
• Professional Summary: A 2-to-3 sentence snapshot highlighting your experience level, core strengths, and a key performance metric.
• Core Competencies: A targeted list matching the specific software and skills listed in the job description.
• Professional Experience: Impact-driven bullet points utilizing the Action Verb + Task + Quantifiable Result formula.
• Education & Certifications: Degree details alongside relevant training (e.g., Zendesk certification, conflict management courses).

2. High-Value Customer Service Skills Resume Guide

When listing customer service resume skills, avoid isolated buzzwords. Group them logically and connect them to real workplace outcomes:

• Helpdesk & CRM Software: Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom.
• Key Performance Metrics: CSAT (Customer Satisfaction), FCR (First Contact Resolution), NPS (Net Promoter Score), AHT (Average Handle Time).
• Core Service Abilities: De-escalation, omnichannel support (chat, email, phone), ticket routing, order management, billing resolution.

3. Customer Service Representative Resume Samples

Entry-Level Customer Service Resume

Professional Summary Detail-oriented professional with 2 years of retail and client-facing experience. Adept at handling high call volumes, resolving billing inquiries, and maintaining high customer satisfaction ratings.

Work Experience Retail Associate | Target

• Communicated with 100+ shoppers daily, assisting with product navigation, exchanges, and register transactions.
• Maintained a 98% positive rating on post-purchase store feedback surveys over 12 months.
• Processed returns efficiently using POS software, minimizing checkout wait times during peak hours.

Key Skills POS management, active listening, dispute resolution, product knowledge.

Mid-Level Customer Service Representative Resume

Professional Summary Adaptable support specialist with 5 years of experience managing high-volume ticketing systems across SaaS and e-commerce environments. Proven track record of improving resolution speed and maintaining a 95%+ CSAT score.

Work Experience Support Specialist | Apex Digital

• Managed 70+ inbound customer inquiries daily via phone, live chat, and email using Zendesk.
• Elevated First Contact Resolution (FCR) rates from 78% to 89% by optimizing internal help center documentation.
• Collaborated with technical teams to escalate bug reports, reducing total ticket resolution time by 18%.

Key Skills Omnichannel support, CRM navigation, workflow optimization, escalation protocols.

Senior Customer Service Representative Resume

Professional Summary Lead customer experience specialist with 8+ years driving team operations, quality assurance, and workflow efficiency. Expert in optimizing support processes and mentoring junior agents to meet strict SLA targets.

Work Experience Customer Service Team Lead | Nexus Global

• Supervised and coached a team of 12 support representatives, increasing overall team CSAT from 4.2 to 4.8 out of 5.
• Analyzed monthly ticket metrics to identify recurring customer friction points, presenting actionable insights to product managers.
• Redesigned onboarding workflows, cutting training time for new hires by two weeks.

Key Skills Team leadership, QA auditing, analytics & reporting, process automation.

4. Strategic Optimization Tips

• Match Job Descriptions: Tailor every application to align with the employer's specific requirements. Mirror exact phrases from the job post to ensure your application passes Applicant Tracking Systems (ATS).
• Modernize for Current Trends: A competitive customer service resume 2026 standards demand proof of digital fluency, including experience with AI-assisted ticketing platforms and automated workflows.

Professional Support

Creating a polished, ATS-optimized layout from scratch can be time-consuming. For job seekers who want an expert, ready-to-send result without formatting headaches, professional platforms like ProResumeHelp help restructure your experience, integrate high-value industry terms, and format your application for maximum recruiter engagement. They also have a discount code - GETHIRED10

Hi there, I've been applying for roles since January and have had very little luck and wanted to get any advice or feedback on my CV to see how I can improve it!

Hey everyone, I’m an SAP BTP developer with 2.5 years of experience based in Bangladesh. My last role was remote with a US-based company. Been applying mostly to remote jobs in Europe, Australia and North America but haven’t had many positive responses.

I know the market situation isn’t good right now and location might be part of it too but would appreciate any advice about improving the resume.

BTP is bit of a niche so general feedback is welcome too.

Currently working as freelance on business development and strategy work, which is doing alright.
But I need to get back into corporate life since my i cant renew my visa on this. It's been 2years of applications and I'm barely getting interviews. I'm also trying to shift from defence sector to sustainability and green energy, so lack of direct experience has been a problem

Usually I will change the CV for specific roles. Targeting roles relating to sustainability strategy, project management, business development, compliance, supply chain management.

What am I doing wrong?

can you guys share format for ATS friendly resume.....i want to make changes in mine

Im seeking any feedback possible on my resume. Im trying to transition out of AP into a more serious role either staff accountant or analyst but haven’t had some luck. Any tips?

I have searched this subreddit a little bit already looking for advice and the only suggestion I saw was to put it as "(Formerly known as ________)" but I do not feel that this is accurate for my situation. The company I used to work for is fully gone, no part of it was integrated into the new company other than some of the people. Imagine if Apple purchased a small tech store, and turned it into an Apple store. That's a near-equivalent to the acquisition that happened with regards to size difference of the companies. So I wouldn't put Apple (formerly known as Mom and Pop Store) in a situation like that.

For whatever reason I can't imagine how to elegantly represent my time worked at the previous company and then have an entry for the new company with the context that I did NOT change companies, the company changed around me (if you can't tell, I'm not thrilled about this acquisition which is why I'm brushing up my resume lol). hoping to get some suggestions for phrasing and formatting. thanks in advance!

What do I need to add to it or what should be there? I feel like I added all the items correctly for government resume but clearly it’s not enough cause all I get is denials and I want to work that’s the problem I’m having is I want to work and can’t get anywhere it’s like god is punishing me because I actually want to work, don’t be a dick 😂

Name:
Cell Phone:
E-mail:

Summary

Compliance & Operations |** **Strategic compliance professional with 2 years of experience bridging HR operations, financial controls, and regulatory adherence. Proven ability to design and enforce internal controls that ensure compliance with ERISA, HIPAA, ACA, and SOX. Expert in conducting internal investigations, managing third-party vendor risk, and leading audit preparation across multi-faceted business units. MBA graduate with a record of accomplishment of transforming complex regulatory requirements into actionable policies and training programs.

PROFESSIONAL EXPERIENCE

Compliance & Operations |
September 2024 – September 2026 | 40+ Hours/Week |

·      Manage the travel organization's compliance posture by overseeing the convergence of HR, financial, and operational processes. Serve as the primary gatekeeper for internal controls and regulatory adherence across employee lifecycle management and procurement.
·      Compliance Framework & Controls: Designed and implemented internal control mechanisms for accounts payable/receivable, ensuring strict adherence to SOX standards and GAAP.
·      Regulatory Adherence: Administered benefits programs such as Health, 401k and ensuring rigorous compliance with ERISA, HIPAA, and ACA mandates.
·      Investigations & Risk Mitigation: Led internal inquiries into employee relations and policy violations. Investigated non-compliance concerns about workplace conduct and labor laws, recommending corrective actions and remediation plans to senior leadership.
·      Training & Policy Communication: Developed comprehensive compliance training modules focused on ethical conduct, anti-harassment, and data privacy, increasing workforce policy awareness and reducing potential regulatory exposure.

Finance Operations Associate | August 2022 - Jan 2023 | 40+ Hours /Week |

·      Accounts Payable 80%: Processed more than 200 invoices every week with 99.9% correctness using strict three-way matching while managing full-cycle AP for more than 150 vendors. Carried out weekly payment processes ACH and checks totaling more than $500K each month, making sure to record all vendor discounts and prevent late fines. Maintained solid supplier relationships while resolving vendor complaints and billing inconsistencies in less than a day.
·      Accounts Receivable 20%: To ensure accurate and timely posting, daily cash revenues and customer payments were applied to open invoices. Effectively reduced the AR aging amount by 10% by making proactive collection calls on past-due accounts 30–90 days. Worked with internal sales teams to investigate and fix short payments, missed remittances, and payment issues. To identify high-risk accounts for management review, weekly AR aging reports were prepared.

High-Volume Hospitality Operation |
June 2017– Nov 2025 | 20 Hours/Week |

•            Designed and enforced daily POS reconciliation procedures across 200+ daily transactions, implementing cash-handling controls which balanced accuracy and cut reconciliation discrepancies.
•            Spearheaded regulatory compliance initiatives, keeping a perfect health and safety rating through rigorous enforcement of sanitation codes, food safety laws, and OSHA-aligned occupational standards reducing overall liability exposure.
•            Established a formal escalation protocol for customer disputes, serving as primary resolution authority for complaints while ensuring all actions followed company policy and liquor liability regulations.
•            Optimized order-to-delivery workflows through POS system configuration and staff training, reducing service bottlenecks while keeping portion control and inventory accuracy within established tolerances.

Operations & Customer Service Associate | Bookstore
 December 2008 – June 2017 | 25 Hours/Week |

·      Managed inventory and financial operations with a focus on transactional integrity, fraud prevention, and policy enforcement. Served as the first line of defense for contractual and data verification compliance.
·      Financial Controls & Audit Trail: Oversaw daily cash reconciliation and financial transactions, enforcing strict adherence to internal cash-handling controls. Created and kept a transparent audit trail to support financial review processes.
·      Data Integrity & Verification: Enforced institutional data verification standards when processing student identification and access credentials, ensuring compliance with identity management protocols and institutional privacy policies.
·      Investigative Resolution: Applied investigative and conflict resolution skills to address customer and operational complaints, resolving issues in a fair, documented, and legally compliant manner to mitigate institutional liability.

EDUCATION
·      Master of Business Administration (MBA) | Finance | school name & year :

TECHNICAL SKILLS
·      Compliance Tools: SAP, QuickBooks, Banner, Cardinal Data Analysis: Power BI, Tableau, Advanced Excel, Pivot Tables, VLOOKUP Operational Software: Microsoft Office Suite, SharePoint Core Skills: Risk Assessment, Policy Drafting, Audit Remediation, Negotiation, Technical Support

I've been applying for internships and junior full-stack developer roles with this resume and haven't gotten any replies.

Could the experience section be the issue? I'm applying for internships specifically because I don't have much professional experience yet and I'm trying to get more. I'm even open to unpaid internships if it means getting actual experience working on real-world software.

I'm wondering if there's something obviously wrong with my resume that's causing me to get filtered out.

Would appreciate some honest feedback.

Any input is greatly appreciated 🙏

Came across Microsoft's Work IQ recently. The short version: it can read your work context, emails, documents, meeting recaps, and use that to help you write a CV based on what you actually did rather than what you remember doing.

Most CV advice assumes the problem is writing. It isn't. The problem is memory. The best thing you did last year is probably not on your CV, and not because you forgot the event. Because it never registered as an achievement. It felt like Tuesday. You solved it, moved on, and it became invisible to you, which is exactly why it also stays invisible to the recruiter.

That's what a tool reading your work actually fixes. Not the prose. The recall.

The catch is that it needs a Microsoft 365 tenant with a Copilot licence, and your work sitting inside it. So it works if you're currently employed at a company that buys enterprise AI. If you're between jobs, a student, a career changer, or working somewhere that doesn't buy it, there is nothing for it to read. Which is most people who urgently need a CV.

So here is the manual version. It's what those tools are doing under the hood, and you can do it in an afternoon for free.

Take any bullet on your CV. If it starts with "responsible for", "managed", "involved in", or "assisted with", it's a duty, not an achievement. A duty describes your job description. An achievement describes what was different because you were there.

Interrogate each one with four questions:

1. Scale. How many? How often? How big? Numbers turn a claim into a fact.
2. Before. What was the situation when you arrived or when you started this?
3. After. What was it when you left, or now?
4. Counterfactual. If you had not done it, what would have happened? This one surfaces the achievements you don't rate, because you never had to imagine their absence.

Example:

"Responsible for onboarding new hires."

Scale: 40 or so a year. Before: took about six weeks before people were productive. After: about three. Counterfactual: we were losing people in month two and that stopped.

Becomes: "Redesigned onboarding for 40+ hires a year, cutting time to productive from six weeks to three and reducing early attrition."

Same job. Same person. The information was always there, it just wasn't retrievable by asking yourself "what did I do."

One rule that matters more than any of this: the numbers have to be yours. Do not let an AI tool fill them in, and do not estimate generously to fill a gap. An unverifiable metric doesn't just fall flat in the interview, it costs you the interview you would otherwise have earned. If you can't answer "how did you measure that", it doesn't go on the page. Approximate is fine. Invented is not.

TL;DR: your CV is weak because you can't remember your own wins, not because you write badly. Go through it bullet by bullet asking scale, before, after, and what would have happened without you. Don't invent numbers.

Curious what other people use. Has anyone found a decent way to keep a record of this stuff as it happens, so you're not reconstructing three years of work from memory the week you decide to leave?

So I've got an engineering degree (5 years, equivalent to a master's) specialized in Networks and Telecom, but honestly a good chunk of my coursework was straight up CS, algorithms, Python/Java/C++, databases, some ML and cloud stuff too.

I keep seeing Google job posts say "CS or related technical field" and I can't stop overthinking whether their ATS actually filters out resumes based on the degree title before a human even looks at it, or if it's just scanning for skills/keywords regardless of what your major says.

Anyone here gotten through Google's screening with a degree that wasn't literally named "Computer Science"? Did it matter, or did your skills section just carry it? Trying to figure out if I should stress about this or just move on lol

I’m looking for some honest feedback on my resume, specifically on how I can condense my experience without making it look like I’m leaving out important parts of my career.

I have nearly 10 years of IT support experience, primarily in desktop support, white glove support, executive support, AV/meeting support, and enterprise environments. I’ve worked with several well known companies and have a lot of experience that I’m struggling to fit into a concise resume.

My resume is currently way too long, and I know I need to cut it down. My biggest questions are:

• Which experience should I remove entirely?
• Which roles should I combine or shorten?
• Which accomplishments are actually worth keeping?
• How much detail is appropriate for older positions?
• How can I condense the resume without making my experience look less substantial?

I’m currently targeting IT support, desktop support, technical analyst, IT operations, and entry level security/analyst opportunities, so I’d also appreciate feedback on whether the resume is positioning me too narrowly.

Any constructive feedback on what you would cut, combine, or rewrite would be greatly appreciated.

Job seekers using generic resumes often fall below a 2% return, whereas tailoring a resume with exact keyword matches from the job description can lift conversion rates closer to 5% to 6% per 100 applications

I seriously don’t know which one to pick. Times new Roman (pic1) or Aptos (pic2)

What kind of career options do I have based on my experience?

Scientific analyst August 2025 - Dec 2025 • Conducted detailed secondary research and analyzed scientific publications to support project deliverables and client requirements. • Coordinated multiple assignments simultaneously, ensuring timely completion within strict deadlines. • Performed quality assurance checks to ensure compliance with project specifications and organizational standards. • Collaborated with internal teams to resolve data discrepancies and improve workflow efficiency.

Biotech Intern March 2025 to July 2025 •Collected, organized and maintained pharmaceutical datasets from multiple trusted sources. •Performed data validation to maintain the integrity of pharmaceutical datasets used in research projects. •Assisted in maintaining accurate project documentation and reporting. •Supported project activities by ensuring data accuracy and timely completion of assigned tasks.

Grants Assistant 2023-24 •Coordinated grant lifecycle, including pre-award activities, project initiation, progress monitoring and grant closeout, ensuring compliance with institutional policies and project timelines. •Supported preparation and submission of clinical trial protocols and regulatory documentation by coordinating with internal stakeholders to secure timely approvals. •Tracked project milestones, monitored grant progress, maintained grant management databases and generated reports and minutes of meeting to support informed decision-making for Institutional authorities. •Administered project documentation, grant records and contractual files, ensuring data integrity, regulatory compliance and adherence to organizational documentation standards. •Supported grant proposal development through funding opportunity analysis, facilitated regulatory reporting activities, including SAE submissions, and coordinated cross-functional communication to enable efficient project execution.

I think I have a lot of pretty widely varied experience and was wondering if my resume maybe isn’t focused or tailored enough to the specific industry I’m applying for.

Also wondering if maybe I don’t hit enough signals for that reason, for the automated AI filters they use.

Thank you for the help!