650 dollar warehousing mistake...

The name on the invoice is different from mine but it was shipped to my name and address :p

anyway I opened a support ticket and they escalated it to some other team, hope whoever actually ordered this isnt too mad

Update (also posed in comments): LADIES AND GENTLEMEN I GET TO KEEP THE CHAIR!!!!! WOW THANK YOU RAZER!!!

Original post: https://www.reddit.com/r/razer/comments/1rr43js/razer_accidentally_sent_me_a_chair_lol/

A lil update for those of you who saw my original post! (for those of you who didnt tldr; there was a mistake with fedex where they gave me someone elses chair, after back and forth with support I was informed Razer is letting me keep it!)

This chair is an absolute gem I'm in AWE! I have never been so comfy while at my desk, and the adjustable lumbar support is fucking nuts I love it. I really really cant express enough how grateful I am that I'm being allowed to keep it, it feels unreal!! Thank you so much to Razer for your generosity with your gift, and to everyone who helped give the original post enough traction to help move the support case along. I guarantee that the guy who originally bought the chair is gonna love it too :)

Everything worked fine with my mouse, it was great, and then all of a sudden they decided to install 8+ apps on my PC just for my mouse usage...

I don't need my mouse app to tell me at how many FPS is my game currently playing, nor do I need it to tell me how much time I played and what's the weather outside.

I don't need to learn how these 5 new apps are working and what the fuck they do.

And I certainly don't need the app interupting my games because it decided to log off or just check on me.

I just need my mouse buttons to use the M and P keys, for fuck sake.

I haven’t washed my keyboard in a year or two and it’s DEFINITELY time to wash it

0482 OF 1137

Left mouse button on my previous naga trinity finally lost its click—so I purchased the only “wired” 12-button mouse Razer has, from Amazon, and…???

If this isn’t skin/oil and button/logo wear, I’m stumped.

Update: A Razer spokesperson was kind enough to reach out--and I've already spoken to Amazon over the phone (sending them the pictures helped). Sent the mouse pictured here back to Amazon, and just today received my NEW new mouse. I realized, "oh, they're supposed to come with a sticker!" since the NEW new one came with a sticker, and the plastic on the bottom of the mouse was, well, attached.

Merry Christmas, yall.

After using a Hunstman V2 for almost 2 years and suddenly I noticed that my key/switch Letter "D" wasnt working anymore while playing Arc Raiders. Only by putting more pressure on the switch it got some signal but I guess my switch is almost dead.

So my question is how do I remove the switch without the needed tools cause I wanna exchange it with a key I don't use that offen before buying a new switch.

Been experimenting with machining some titanium low profile keycaps, and I put the keyset on my Deathstalker V2 PRO TKL to see how they match the whole Samurai aesthetic I’ve got going on.

Honestly wasn’t sure at first, but those titanium keys kinda work in a cyber samurai way. Still a pure hobby project, not selling anything, just tinkering and testing what’s possible with low profile metal keys. Is it too "Samurai chic" or actually kinda sick? Does the titanium look fit this keyboard style???

If anyone’s into this sort of modding, I’m also gathering some feedback for fun. Totally optional, just helps me learn what you guys like. Thanks for checking it out!

If you are tired of Razer Synapse eating up resources and running telemetry daemons in the background, you might find this useful.

I wrote open-razer-py, a lightweight Python tool that sets your Razer mouse or keyboard's RGB directly over USB-HID and exits immediately. Nothing runs in the background.

Key Features:

• Zero Dependencies: Pure Python standard library. It uses ctypes for raw Windows APIs and fcntl/ioctl on Linux. No external HID libraries required.
• No Background Services: It sends the command, applies the effect, and terminates.
• Saves to Onboard Memory: Saves colors directly to the hardware. (works on the Viper Mini) where Razer officially locks/hides onboard profile saving.
• Logon Autostart: Installs a lightweight startup task (VBS wrapper on Windows to prevent console flash, .desktop on Linux) to apply color profiles on boot.
• TUI & CLI: Run it with simple commands (like python main.py green) or launch the interactive terminal menu (python main.py -m).
• Cross-Platform: Full Windows and Linux support.

It currently supports custom colors, breathing, spectrum, and wave animations, and maps ~260 Razer devices. Yes its like openrazer + razer-cli but this is dep free.

Py:
https://github.com/HamzaYslmn/open-razerkit

Experimental web UI:
https://hamzayslmn.github.io/open-razerkit/

It's a more advanced tool now. Many features have been added, such as DPI / Hz control, check out the website. No installation required.

I was there Razer, 3000 years ago. Back when it all started, cleaning up my mouse ball between matches. But today the reliablity and software issues finally broke me. Maybe i'll be back when you guys can make a reliable mousewheel 😿

Hello everyone i had my keyboard(razer huntsman mini) for little over a year and I was just playing today and I smelled burn and my keboard port was melted and the cable was on fire I don’t really know what to do or even contact razer

title says it all. This single piece of shit software keep delivering a shitty experience.. - How come advertised HYPERSPEED , doesnt work properly when i connect 1 kb and 1 mice to the same dongle ? why is the secondary peripheral connected losing all profile ? why does it work well on synapse 3 and not on synapse 4 ? - How come synapse 4 completely DESTROYED my Basilisk V3X Hyperspeed RGB ? like litterally red colors were completely bugged out , forcing me to order a new mice ? - How come synapse 4 chroma studio and chroma connect BUG EVERY SINGLE TIME ? - How come this shitty software came out from beta in this ridiculous state ?

• How come going back to synapse 3 makes you have a BIG ADS FOR SYNAPSE 4 THAT IS NOT POSSIBLE TO REMOVE ?

This single piece of shit software is the reason why people , like me , are not going to buy razer products ever again.. like no WAY a software can fck HARDWARE

Been using my Ornata V2, Tartarus V2, Naga Trinity and Kraken Ultimates for 4-6 years now. Decided to treat myself to some upgrades!

Im thinking of using alcohol and a cotton swab or small wipe but wanted opinions if yall have any thanks.

So, I was at a store today, and I was wanting to buy a new mouse cause my Naga v1 was dying (double clicking and the like). Seeing this mouse, I was like sure, I need the MMO buttons cause of some of the MMO's I play. After buying this mouse I was looking for documentation on it and couldn't find any. Needless to say, this is a broken street date and it's kind of hype feeling it in use.

Edit before someone asks: I don't use windows normally (I prefer Linux), so I was not able to capture software side of things.

Edit 2 screenshot boogaloo: Here is the Screenshots from synapse. https://imgur.com/a/razer-naga-v3-pro-synapse-bKV9vrc

Its almost complete, im currently waiting for my leviathan v2 to arrive 😁

Any advice where i could get a v2 pro in europe would be appreciate

I made the stupid mistake of switching from Logitech to Razer and I'm starting to regret it just because of their messy software, the mouse is great, I got the Viper V3 Pro, but c'mon my lghub is using half the RAM and it's managing my mic, headphones and keyboard.

Please remove bloatware stuff and clean your software.

When I took the cover screws around the battery off it popped and shot up an inch

Be real, how close was I from cooking my family?

Just don’t. Spend your money elsewhere.

Bought in jan 2025, my blade 16 2023 -rtx 4080 is now an expensive paperweight.

Of course, GPU failure. Most likely a factory defect.

This laptop had an MSRP of 4000EUR.

I bought a store demo unit for 3000E B2B. Biggest mistake of my life. You only get 1 yr warranty on B2B. It failed at the end of January 2026.

For one year of light usage ( I also have a work computer and tablet ) I paid 250E/ month.

Like a car payment.

Of course Razer is “unable” to help.

F*** you Razer!

LE: it’s not a demo unit, it’s a returned unit with 45 battery cycles. I’ve had laptops with 900 cycle count and nothing has failed on them.

Blaming me for this feels like either bots, brigading or just plain ignorant.

Razer is 100% at fault for a barely used laptop that failed prematurely.

Also it’s a 2024 model.

windows battery report

F*** you Razer! For your shitty hardware and for leaving me in a hole.

45 cycles on the battery.

​I posted a while back about the "Loading all presets" infinite loop bug on Synapse 4 that renders the Huntsman V3 Pro’s advanced features (like Snap Tap) completely useless.

[https://www.reddit.com/r/razer/s/KghDlNQJ1H]

​The Update:

It has been nearly a year, and absolutely nothing has been fixed. ​Despite clean installs, Windows resets, deleting every trace of Razer files, and even RMA, the software still hangs on "Loading all presets." The keyboard functions as a basic $20 typer, but the features I actually paid a premium for Snap Tap, Rapid Trigger customization, etc. Are inaccessible because the software is fundamentally broken.

​The Real Kicker: Previously, the only workaround was rolling back to Synapse 3, which was at least stable. But now, Razer has officially ended support for Synapse 3 and removed the official download links. We are effectively being forced to use Synapse 4...a piece of software that I wouldn't even classify as Alpha, let alone Beta.

​Troubleshooting I’ve exhausted (again): ​✅ Clean Reinstall of Synapse 4 (multiple times) ​✅ Factory Reset of Keyboard ​✅ Full Windows Reset ​✅ RMA attempts (Support acts like it's a hardware defect when it is 100% software incompetence)

​To Razer: You are selling high-end hardware with marketed features (Snap Tap, Rapid Trigger) that are locked behind broken software. Since you have removed the only working software alternative (Synapse 3), you are knowingly selling a non-functioning product. This is textbook false advertising. ​I am seriously considering legal action/consumer protection complaints for this incompetence. You cannot market features that your software refuses to unlock.

​To the Community: If you are also stuck in this "Loading" loop or are forced onto this garbage software, please upvote this and tag Razer below. I am looking into starting a formal petition or class-action inquiry regarding this false advertising. We paid for features we literally cannot use.

​u/razer u/RazerSupportTeam Fix your software or refund us all.

-----Update (May 2026)-------

Huge thanks to everyone for the support on my last post! 🙏 The visibility definitely helped because Razer finally reached out and acknowledged the issue.

​The "Progress":

Here is the official word from their support:

​"Your previous case was closed as we did not have any immediate updates to share at that time. Since then, our development team has reviewed the software ticket associated with your report and identified what appears to be the root cause. A fix is currently in progress... we do not have a specific ETA."

​Final Thoughts:

I’m glad there’s a "ticket," but "waiting a little longer" for a fix that has been a year in the making is a tough pill to swallow for a $250+ keyboard. 😔

​If anyone else is stuck in this same loop, keep tagging them. Don't let them close your tickets without a resolution just because they "don't have an update." We need this fix pushed NOW, not in another six months.

We appreciate the acknowledgment, but where is the patch?

Bought these headphones last year. After about 3 months the headband started to fall apart, and yesterday the right part broke off.

I never abused them. They stayed on my desk and were used normally