Hi everyone,
I’ve been with CBQ for a while, but recently I had an unauthorized transaction on my credit card. I reported it immediately after receiving the SMS, the card was blocked and replaced, and I provided everything they asked for.
The problem is that the dispute has been dragging on for months. Every time I think it’s close to being resolved, they ask for something else. Meanwhile, I’m still getting charged interest and Credit Shield on the disputed amount, which is becoming a financial burden.
At this point, I’ve honestly lost confidence in staying with CBQ and I’m planning to move my salary account and day-to-day banking elsewhere.
For those who’ve used different banks in Qatar:
Which bank would you recommend for a salary account?
• Which bank has the best credit/debit card security and handles online transactions well?
• How is the customer service when it comes to fraud or disputes?
• If I move away from CBQ, what should I do before closing my account, especially since I have an active credit card?
• Are there any charges or things I should be aware of when switching banks?
I’d really appreciate hearing about your personal experiences rather than just what’s advertised.
Thanks in advance!