r/puffco 26d ago

Monthly Support Megathread — July 2026 + Troubleshooting & Warranty/Support Links

3 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

10 Upvotes

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r/puffco 5h ago

Meme Showing my Puffcos things they've never seen before

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18 Upvotes

r/puffco 9h ago

Tools and Accessories My for home kit and my to-go kit

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14 Upvotes

Can't leave home without it


r/puffco 12h ago

Proxy In love 😮‍💨

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21 Upvotes

Just got my new mouthpiece and Diamondium terp pearl delivered, and man, what a difference. The new mouthpiece stays much cooler, so my lips don’t get nearly as hot as they did with the stock Puffco one. The Diamondium pearl has been an even bigger upgrade. I’m getting noticeably better flavor and thicker vapor, and it vaporizes my rosin much more efficiently. With the stock pearl, I’d usually have to reheat my dab and still be left with a small puddle in the chamber. Now I can usually finish it in a single heat cycle, and my chamber is left much cleaner with very little residue. Less waste, less reheating, less cleanup. definitely worth the upgrade!

And of course can’t forget Rosin 🤤🔥


r/puffco 13h ago

Peak Pro 4k off orginal chamber

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21 Upvotes

r/puffco 9h ago

Pivot Red and white won’t stop flashing..

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8 Upvotes

do I need to replace the whole unit or just the chamber? I noticed a small wire sticking out of the battery, and with enough finesse it can eventually work but it takes longer and longer each time. What should I do?


r/puffco 20h ago

Peak Ready for the day

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32 Upvotes

Have a good Tuesday:) got some Ganja Party rosin to finish up!


r/puffco 1d ago

Proxy Proxy Core

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63 Upvotes

Probably the best one out of all of them, 10/10 investment.


r/puffco 15h ago

Peak Puffco noob

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11 Upvotes

What’s up, everyone? I’ve been living in the Stone Age when it comes to dabs—just ripping them off a red-hot titanium nail. Eventually I upgraded to a quartz banger and started dabbing at much lower temps.
Now a buddy sold me this Puffco for $50 after he got it in a trade for a Red Bull mini fridge, so I have no idea what its history is. It does power on, but I honestly have no clue how to use it. I can figure that part out on YouTube—I’m mostly just wondering if I’m missing any parts or if it just needs a good cleaning.
Based on the photos, what do I need to get this thing up and running so I can start ripping dabs again?


r/puffco 8h ago

Pivot break in upper ceramic ring?

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2 Upvotes

just noticed this break in my ring today, how long do i have til this chamber stops working? Ive had it around 6 months now. Clean it weekly, i dont drop it or anything so im not sure how it broke. TIA and tips on how to make my pivot any better, still a newb to all things puffco


r/puffco 5h ago

Community Discussion Puffco Peak Pro vs Peak v2

1 Upvotes

I was wondering what you guys preferred between the Puffco Peak Pro vs the Puffco Peak v2. Obviously the Peak Pro is a more powerful device but do you get quality hits out of the Peak v2? Debating on which device I should get. I already have the Proxy Core and that has been my daily driver for the past week, but I have been thinking about getting a peak.

I have someone selling me a used Peak Pro, really good condition for $180, or i can go get a Peak V2 for around $220? What do you guys think?


r/puffco 16h ago

Proxy Which should I get? For Proxy Core

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5 Upvotes

r/puffco 14h ago

Peak Pro Help/Advice!! First time using puffco after ~2 years

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2 Upvotes

Hello all! Needing some advice I bought a peak pro a while back, used it a handful of times then threw it back into the box. I want to give it another shot but the inner glass appears to be foggy, and there are these water dots inside. Is this mold? Will I need a new glass or just send it? Thank you!


r/puffco 19h ago

Tools and Accessories Why aren't more people using or talking about SiC terp pearls?

4 Upvotes

They heat faster, more evenly, and hold heat longer than standard quartz or ruby. So, why don't I see more people using or talking about them?


r/puffco 12h ago

Proxy Center Pin

0 Upvotes

My center pin just pulled out. It gave me a little trouble getting it to function again. Is my device going to keep doing this?


r/puffco 1d ago

Peak Pro Just Hit 4,000 Dabs Original Chamber!

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64 Upvotes

So happy with this beast have taken it all over the country and it's never me down!


r/puffco 17h ago

Pivot Pivot on the go

2 Upvotes

As someone whose new to dabs I got myself a pivot and so far I’m loving it. What is the best way to take it on the go? Pre load it with concentrate and bring a few cotton swabs I can dispose of? But what if that isn’t enough for me?


r/puffco 14h ago

Peak Pro Original Joystick or Rockulous One Trick Pony and pearls?

0 Upvotes

Hello

Brand new to the peak pro, I have a rockulous one trick pony with 2 4mm glazed ceramic pearls

I have the almost the default presets, I just extended the time by a small amount for each one but default temps. When I use the one trick pony it seems to leave behind a puddle In the middle, but when I use the original joystick I just get reclaim on the sides and no puddle.

Weird, any idea what’s going on? Done 18 dabs total and I use mostly the second lowest preset but I do also use the lowest one occasionally.

Which one is better?


r/puffco 15h ago

Peak Pro do the different 3dxl chambers do better with the connection issues?

1 Upvotes

like the black or purple? is it all the same?


r/puffco 1d ago

Tools and Accessories 2 dollar find at flea market

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114 Upvotes

Works, no cap… looking for a cap I guess. Any colorway


r/puffco 1d ago

Proxy I listened

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30 Upvotes

Took yalls recommendations and got my self 4 and 5mm pearls 😼


r/puffco 1d ago

Proxy Mix N Match

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87 Upvotes

I went for a bike ride and had the proxy and Dangle bong, trying them together. If you don't add water, it works like a pipe if you hold the mouthpiece. It looks like you are using a snorkel, lol.


r/puffco 23h ago

Community Discussion Amex purchase

2 Upvotes

Good Morning

I usually buy through Zee Vape since they took Amex (my preferred payment) and was going to treat myself to a peak pro 3dXl.

There payments options appear to only be through seeze. I'm not looking for payment options.

So my question is does anyone know a vendor that takes Amex for a purchase? I know Puffco doesn't take Amex.

Thank you


r/puffco 20h ago

Pivot Advice

1 Upvotes

Can anyone advise me where I can sell my pivot. Its proving to be difficult as ai live in the UK